Today instalation didn't go as expected at first but after speaking to the supervisor things looked up for me . The guys Joey, Liam and Stefan bent over backwards and installed to my needs . They h... ãã£ãšèŠã
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Stefan made attendance to our house to install the required modem. He was respectful to our property at all times wearing boot covers, taking away the leftover pieces of packaging etc and leaving... ãã£ãšèŠã
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Quick install by three very efficient workers , Stefan , Elliot and Macca. Stefan explained in detail what happens once my new router arrives and explained it in terms I could understand, many thanks... ãã£ãšèŠã
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Couldnât fault the install today, engineer James was polite and very helpful, helped re route installed cable which had been fitted incorrectly the the outside. No mess left either . Thanks James
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MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3âs high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
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Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, è±åœ
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4.8
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Alex from MS3 was excellent in serviceâŠ
Alex from MS3 was excellent in service provision and explained everything.
2026幎4æ7æ¥
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MS3 Networks ããã®åç
Hi Shane,
Thank you for leaving us a 5* review,
We are pleased to hear Alex was excellent and explained everything,
We will be sure to pass on your feedback!
Kind regards,
Team MS3ð
Great Job
Your team arrived promptly and carried out the installation quickly and very professionally, answering my many questions patiently. You really cannot see where the cable has been laid. Great job, thank you
2026幎4æ2æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Graham!
Thank you for leaving us a lovely 5 star review!
It sounds like you had a great experience, this is what we like to hear from our customers.
Thanks again for your feedback, and we hope you enjoy your new connection!
Kind regards,
Team MS3ð
James was friendly and professional
James was friendly and professional, he was timely and efficient
2026幎4æ1æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Stuart,
Thank you for taking the time to leave us a 4* Review.
We are pleased to hear James was friendly and professional and the job was completed in a timely and efficient manner.
We will be sure to pass on your feedback.
Kind regards,
Team MS3 ð
James was very efficient
James was very efficient. Diagnosed and fixed very quickly. Communicated all the time.
2026幎4æ1æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Mr. Foster,
Thank you for sharing your experience! Weâre really pleased to hear that James was efficient in diagnosing and resolving the issue, and that he kept you informed throughout the visit.
We understand itâs never ideal when your connection drops, but itâs great to know our team were able to respond quickly and get things back up and running for you.
Thank you again for your review, and we hope you're enjoying your connection again!
Kind regards,
Team MS3 ð
MS3 Networks ããã®åç
Hi Corinna,
Thank you for leaving us a 5* review! We're pleased to hear you were happy with the service.
Kind regards,
Team MS3 ð
Outstanding work from the engineer 10/10
Outstanding work from the engineer, Talked me through the installment procedure, Was clean and tidy throughout, And was also polite at all times, 5 ***** 10/10
2026幎3æ31æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi there Andy,
Thank you for leaving a fantastic review! Weâre delighted to hear that our engineer provided such outstanding service, talking you through the installation process and completing the work in a clean, tidy and professional manner.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 ð
Fast response time
From my phone call ending with customer service the engineering was knocking at my door 43 minutes later. I was expecting a couple of days
2026幎3æ27æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi James,
Thank you for a 5* review! Weâre really pleased to hear that our team were able to respond so quickly and get an engineer out to you much sooner than expected. Getting our customers online is very important to us, so it's great to see we were able to deliver.
Thank you again!
Kind regards,
Team MS3 ð
Zoe came to fix my connection after myâŠ
Zoe came to fix my connection after my dog chewed it. She was great! Very pleasant, very efficient no complaints at all.
2026幎3æ31æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi there,
Thank you for leaving us a great review! Weâre really pleased to hear that Zoe was able to get everything sorted for you and that you found her pleasant and efficient during the visit. It's good to know that when things go wrong sometimes, we are able to assist promptly! Weâll be sure to pass your kind feedback on to Zoe.
Thank you again, and we hope you're enjoying your connection once more!
Kind regards
Team MS3 ð
Good company
Easy to contact, fast installation if needed, quick and reliable will turn up early or on time for installation. Would definitely recommended
2026幎3æ30æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Kelly,
Thank you for leaving us a brilliant 5* review! Weâre really pleased to hear you found us easy to contact and that the installation was carried out quickly and reliably. We're glad to hear the team arrived on time and delivered a smooth experience.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 ð
No one at home
James arrived to check the outside connections as no one was home today and we had no internet. I left work early and luckily he was sat in his van, i spoke to him and he came into the house to help restore my connection as i have a lifeline fitted, he was amazing and got me connected to the internet
2026幎3æ30æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Mandy,
Thank you for your wonderful feedback! Weâre really pleased to hear that James was able to assist and get your connection restored, especially given how important your service is.
Itâs great to know he went the extra mile to help when you arrived home, that's the level of service we aim to deliver every day. We'll be sure to pass along your kind words to him.
We really appreciate you taking the time to share your experience, and hope you're enjoying your connection once more.
Kind regards,
Team MS3 ð
Thank you!
Our internet cut out Friday afternoon (which as someone who works from home was a pain) however all the call staff on the Friday were friendly and helpful and they booked for someone to come out Monday morning (his name was James) he fixed the issue, explained what it was and was really helpful! Thank you!
2026幎3æ30æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Jimmy,
Thank you for taking the time to leave a review, we really appreciate it. Weâre sorry to hear about the loss of service on Friday and appreciate how disruptive that can be, especially when working from home.
Weâre really pleased to hear that our team were able to support you and arrange a prompt visit, and that James was able to resolve the issue and clearly explain what had happened. Weâll be sure to pass your kind feedback on to him.
Thank you again for sharing experience, and we hope you're enjoying your connection again!
Kind regards,
Team MS3 ð
Great service from Zoe
Great service from Zoe who installed our fibre line this morning. Efficient and proactive, knowledgeable about the system and install. Respectful to the property a very neat work on the wiring. Thank you for your great work and making the installation experience simple and easy. Take care.
2026幎3æ30æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Ben,
Thank you for taking the time to leave us a lovely 5* review!
We're very happy to hear that Zoe was efficient, knowledgeable and proactive during her visit this morning. We're also pleased to know she was respectful in your home, and kept it nice and tidy. It's good to hear you found the experience simple and easy, that's what we aim for with all our customers.
Thank you again, and we hope you enjoy your new connection!
Kind regards,
Team MS3 ð
Great service from Sam and theâŠ
Great service from Sam and the gentleman who installed the router
2026幎3æ2æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi there Chrissy,
What a great review, thanks for taking the time to share your experience!
We're so pleased to hear you were happy with the service from Sam, and the engineer who completed the install. That's what we love to hear.
Kind regards,
Team MS3 ð
Complained about the lack of care whenâŠ
Complained about the lack of care when installing. I donât have my router yet?
2026幎3æ26æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hello,
Thank you for taking the time to leave us a Trust Pilot Review, we always welcome feedback whether that be positive or negative.
I'm really sorry to hear about your experience, this is really not what we want for our customers.
I am really keen to understand more about this, a member of our support team will reach out via email, we also require formal complaints to be sent over in writing.
In regards to your router, MS3 do not provide your router, this comes in in the post directly from your service provider, I would advise you to contact them for more tracking information.
Kind regards,
Team MS3
ð
Alex was my engineer today and wasâŠ
Alex was my engineer today and was quick and great. couldnât ask for more
2026幎3æ27æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Daniel,
Thank you for taking the time to leave us a 5* review! We really appreciate it.
We're happy to hear that Alex was speedy and efficient in getting your broadband installed, we wouldn't expect anything less. We'll be sure to pass along your kind words to Alex.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 ð
Sam Boughen dealt with everything very smoothâŠ
Sam dealt with everything very smooth transfer
2026幎3æ9æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi there Michael,
Thank you for leaving us a 5* review! We're happy to see that you were happy with the service from Sam, and that he got you transferred without any fuss. That's what we like to see.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 ð
Kev is who did all our setting up withâŠ
Kev is who did all our setting up with Zen . Everything was straight forward . Engineers came today to fit the router and everything has been great and efficient . Would highly recommend kev , he even checked up today to ensure all was running smoothly . Thankyou
2026幎3æ26æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi there Nicola,
Thank you for taking the time to leave us a great review! We're really happy to hear that everything was straightforward from your initial conversations with Neil through to installation. It's brilliant to know that Kev provided such great support and even followed up afterwards to ensure you were happy and up and running. We'll be sure to pass your kind words along to him.
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 ð
Shambles
The sales guy I spoke to originally was good and polite. But then everything after that went rapidly downhill, appointment to connect the internet the first time was a shambles, then the second attempt I was told they need to move the connection in the street, all this despite me taking a morning off work. 3rd visit some bloke just rocked up at the door whilst my partner was in the shower, no appointment, no confirmed time, âyeh we donât need to move it now, weâll do the work right nowâ. Great, I then needed to spend 30 mins on the phone with ZEN because it wasnât actually left in a working condition. Raised a complaint, nobody was bothered, tried to charge me £108 for a failed visit! Nothing mentioned about me taking time off work in the second visit, and them being âunableâ to do the work⊠when they obviously couldâve done.
If you live in Hull, AVOID! just stay with KCOM service is miles better and theyâre more competitive in price now they have competition. I wish Iâd just stayed with them, the internet is no better just the same as it was.
2026幎3æ26æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hello,
Thank you for taking the time to leave us a Trust Pilot Review, we always welcome feedback whether that be positive or negative.
I'm really sorry to hear about your experience, this is really not what we want for our customers.
I am really keen to understand more about this, one of our representatives will be in touch to gather more information so that we can ensure this does not happen again in the future.
Kind regards,
Team MS3
ð
Thank you
After a very quick chat. Sam was able to get me Ready to switch provider. Installation and set up was very easy and everything happened when it was suppose to.
Sam was very informative about what it was he was selling and kept me upto date every step of the way.
Thank you for everything
Susie
Susie
2026幎1æ31æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi Susie,
What a lovely review, thank you for taking the time to share your experience. We're happy to hear that Sam was able to get everything set up quickly and made the switching process a smooth one.
It's great to know he kept you informed along the order journey, and that the installation went ahead as expected. We'll be sure to pass along your kind words to Sam.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 ð
Great customer service
Great customer service from Sam at MS3
He got me a cheaper deal with the same network provider and supported with the switch ð thank you!
2026幎1æ13æ¥
èªçºçãªã¬ãã¥ãŒ
MS3 Networks ããã®åç
Hi there Caroline,
Thank you so much for the 5* review! We really appreciate it.
We're thrilled to see that Sam was able to get you a better value deal and assisted through the switch process, that's the level of customer service we like to see.
Thank you again for the kind words, and we hope you're enjoying your connection.
Kind regards,
Team MS3 ð
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