Mulberry Bush Ltd ロゎ
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Mulberry Bush Ltd レビュヌ 

206
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TrustScore 5段階評䟡の4.5

4.6

おもちゃ屋
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5぀星のうち5の評䟡

The den building kit is a great present and easy to set up. My 5 year old godson loved it and by the end of the day he'd added cushions and blankets inside with a doormat to wipe your feet and a brush... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Amazing! Quick delivery with regular updates during transit and order packaged with great care. The perfect NeeDoh for little hands, bonus that they are cats! Very happy kids. Thank you, will defin... もっず芋る

5぀星のうち5の評䟡

I live in Canada the majority of my family in the UK. I have been looking for a firm that has quality items, reliable service and I hit the jackpot when I found Mulberry Bush!! Customer service is exc... もっず芋る

5぀星のうち2の評䟡

Purchased above kit for Christmas. After opening, told that the solar panel only works in "direct sunlight", they do not recommend incandescent or LED bulbs as power source, only halogen. Hence diff... もっず芋る

䌁業が回答したした

䌁業情報

  1. おもちゃ屋
  2. ベビヌ甚品店
  3. ゲヌム専門店
  4. ギフト ショップ

さたざたな倖郚゜ヌスから提䟛された情報

Traditional Toys and Games, Wooden Toys, Childrens gifts and Children's games, girls and boys toys, Mulberry Bush, online Toy Shop.

連絡先

4.6

優良

TrustScore 5段階評䟡の4.5

206件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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4.6

すべおのレビュヌ

(206)

過去12か月のレビュヌ数: 64件

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5぀星のうち5の評䟡

Doll family

My granddaughters love these dolls ! They have both chosen different ones again this Birthday both selecting a change of outfit ! They are very well made and extremely good quality !

2024幎11月20日
自発的なレビュヌ
5぀星のうち5の評䟡

The telephone was answered promptly by


The telephone was answered promptly by a friendly voice. I placed my order and was advised of delivery time. My order was delivered by Royal mail within the time advised . Mulberry informed me of dispatch,which was well within the 5/7days quoted.My parcel arrived in perfect order. I have used Mulberry several times and always had excellent service and lovely toys.

2024幎11月7日
自発的なレビュヌ
5぀星のうち1の評䟡

Say no to Rubber band guns


As a member of a Hedgehog Rescue I am dismayed to see Rubber band guns being sold by this reputable company. They are a serious danger to wildlife as the rubber bands are discarded outside where wildlife, including hedgehogs can become entangled. These bands inflict severe injuries on the hogs and some die or have life changing injuries. Hedgehogs are vulnerable to extinction so don't need this added problem.

2024幎11月12日
自発的なレビュヌ
Mulberry Bush Ltd ロゎ

Mulberry Bush Ltd からの回答

Dear Reviewer, thank you for your comments. We have been selling this item for over 12 years and over that time never had anyone - customer or otherwise - contacting us about this. On the day you wrote your review, we received the same comments from a number of people, all of whom appear to be stirred up by your Facebook action group. And whilst I sympathise with your case, and the action you're trying to enact, bombarding family businesses with emails and writing damning reviews is unfair and not the way to get what you want. We have amended our product description to encourage indoor use only, we feel this a sensible and proportionate approach. In addition, we would draw your attention to the numerous toys and educational gifts we offer to encourage children to get closer to nature and the natural world around us. We trust you will agree that encouraging children from a young age to understand and enjoy nature is essential.

5぀星のうち1の評䟡

Selling toys dangerous for wildlife

Sadly, they are selling an un-environmental - and lethal to wildlife - rubber band gun to the dismay of hedgehog rescues up and down the country. Please kindly withdraw this so-called 'children's toy' from sale before wildlife are hurt and you inevitably increase the litter in the environment. Other eco-friendly options are available.

2024幎11月12日
自発的なレビュヌ
Mulberry Bush Ltd ロゎ

Mulberry Bush Ltd からの回答

Dear Reviewer, thank you for your comments. We have been selling this item for over 12 years and over that time never had anyone - customer or otherwise - contacting us about this. On the day you wrote your review, we received the same comments from a number of people, all of whom appear to be stirred up by your Facebook action group. And whilst I sympathise with your case, and the action you're trying to enact, bombarding family businesses with emails and writing damning reviews is unfair and not the way to get what you want. We have amended our product description to encourage indoor use only, we feel this a sensible and proportionate approach. In addition, we would draw your attention to the numerous toys and educational gifts we offer to encourage children to get closer to nature and the natural world around us. We trust you will agree that encouraging children from a young age to understand and enjoy nature is essential.

5぀星のうち5の評䟡

Lovely well made products for children also a very good price.

There were some lovely things to get for my granddaughter. It was lovely to get her some pens with her name on which she will love because nobody seems to do Pippa. Then l had a board for her times tables which is really well made so pleased with my purchases also arrived very quickly.

2024幎11月8日
自発的なレビュヌ
5぀星のうち3の評䟡

Not sure why you charge extra for


Not sure why you charge extra for delivery to the Isle of Wight, as I thought if you use Royal Mail they don't charge extra for deliveries here.

2024幎10月30日
自発的なレビュヌ
Mulberry Bush Ltd ロゎ

Mulberry Bush Ltd からの回答

Dear Customer, thanks for your review. We send our parcels with a number of couriers. Contrary to what you say, we are charged surcharges by couriers for shipping to the Isle of Wight. These charges and surcharges are usually well in excess of the £3.99 postage and packing we charge our customers, but we do not feel it fair to fully pass on these surcharges to our customers. At £3.99 for delivery, the postage price is, for most parcels, considerably less than the price Royal Mail or other couriers might charge if you went direct (eg to a Post Office). I'm sorry you are disappointed, but hopefully this explains why we have to charge £3.99 for delivery to the Isle of Wight.

5぀星のうち1の評䟡

An expensive toy I had purchased did


An expensive toy I had purchased did not work. When I contacted the company, they implied I wasn’t using it correctly. They left me on hold 3 times to “consult a colleague” and insisted the toy be returned for “assessment”. To return the toy the company require many steps to be followed. In summary, a really poor experience. I will not use Mulberry bush again and will tell my many friends and family how bad the customer service was.

2024幎10月27日
自発的なレビュヌ
Mulberry Bush Ltd ロゎ

Mulberry Bush Ltd からの回答

Dear Customer, I apologise for the experience you have had. The colleague that you spoke to on the day was relatively new with us and as such was not familiar with the product. It is however a product we've been selling for many many years and we get very few problems with it. And on the few occasions when customers do report problems, we usually find it works fine, it just needs properly explaining how to check it works and check that it's not faulty. As my colleague didn't fully understand the product herself, she was just asking the rest of the team for advice. At the end of the conversion you were advised to return it to us (at no cost to yourself). Just as soon as we receive it back, we will process your return and offer you either a replacement or a refund. With in excess of 2000 products in our range, it is impossible for new employees to be immediately knowledgeable about our full range and we encourage them to ask for help as required. But, at the end of the day, the experience you received was not as good as we would like, and for that I'm very sorry. Best wishes, Mulberry Bush

5぀星のうち5の評䟡

Top quality items

Usual good quality and prompt delivery of ordered goods.
Now all 3 grand daughters have personalised swimming gear. Armchair shopping for slightly immobile grandma, who finds the choice of well made presents for children good and in many cases quite different.Thanks.

2024幎10月9日
自発的なレビュヌ
5぀星のうち1の評䟡

Hassle for the recipient of a gift

Fair enough to request photo of defective product but that should have been enough in most cases to send a replacement.
Instead more into was asked for as well as return of difficult-to-package product.Much hassle for the recipient.
Since this was a gift and a small child was disappointed, I consider the response inadequate and inappropriate.
Won't buy from you again .

2024幎9月16日
自発的なレビュヌ
Mulberry Bush Ltd ロゎ

Mulberry Bush Ltd からの回答

Dear Customer, we are sorry you were disappointed and that the item you received was faulty. We understand that the pop-up football goals can be difficult to get back in the bag, which is why we sent you a helpful link to a video showing how to do this. We also explained that there would be no cost for you to return the faulty item - this offer is still available to you if you wish. We remain very happy to either replace the faulty item or, upon the receipt of your return, give you a full refund. Mulberry Bush

5぀星のうち5の評䟡

Excellent service

Excellent service. I ordered my toy, paid and received confirmation of my order all within minutes. The parcel arrived the next day. It was very well packaged too. Just a brilliant service from Mulberry Bush Ltd. Thank you very much

2024幎5月15日
自発的なレビュヌ
5぀星のうち2の評䟡

12 in 1 Solar Hydraulic Construction Kit

Purchased above kit for Christmas. After opening, told that the solar panel only works in "direct sunlight", they do not recommend incandescent or LED bulbs as power source, only halogen. Hence difficult to use in the winter. Motor is 1.5V, so can be powered by AA battery (battery holder not supplied), which works, but rather defeats the aim of the kit.
Clearer information, before purchase, would help.
The models are good, though complex for a 9 year old.

2023幎12月26日
自発的なレビュヌ
Mulberry Bush Ltd ロゎ

Mulberry Bush Ltd からの回答

Dear Customer, thank you for your helpful review. Strictly the term "solar" relates to "...using the energy from the sun to produce electric power..." (source: Cambridge Dictionary). However, we do agree it would be helpful for us to clarify whether a solar-powered product will or will not work with other light sources, particularly as more and more people are installing LED lights in our homes. So, following your feedback, we plan to review all the products we sell which are in any way solar powered and update their product descriptions on our website. Thanks again for your feedback, best wishes, Mulberry Bush

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