Muse レビュー 296

Unfortunately my experience with Muse has been very disappointing.

I ordered 0mg nicotine pouches (strawberry raspberry cherry) and was sent a nicotine-containing version instead (strawberry raspberry cherry 12mg), which is a serious issue, especially as I am post-operative and must avoid nicotine for medical reasons. I contacted customer support multiple times but received no response, which left me no option but to resolve the matter via my bank.

While the 0mg Cool Mint flavour itself was decent, the quality control error and lack of customer service completely overshadow any positives. Sending nicotine products in place of 0mg is not something I would expect from a company in this space.

Edit / Update:
Muse have since been in touch and resolved the issue. They explained that my emails had gone to their junk folder, apologised sincerely, and sent out a full replacement order via tracked delivery, which arrived the next day.

While the initial mistake of sending a nicotine product instead of a 0mg pouch was concerning, especially for someone post-operative. I do appreciate that once the issue was seen, it was handled promptly and professionally. The replacement order was correct, and the response felt genuine. The products are good, I would recommend.

Only sent 1 of the things I ordered and then ignored my emails when I wanted to get the issue sorted. Paid extra for next day delivery and didn't receive my order for 5 days.
Issue ended up being resolved, replacements was sent quickly and fully refunded delivery. Person who got in touch let me know what was going on and everything worked out.

Great for starters and long lasting flavor buying again

I've tried ZYN, Velo and ON, but Muse are best. If you're used to smaller, more moist pouches, the size might be surprisingly large, but there are benefits to this. The larger drier pouches last longer, a lot longer, retaining most of their flavour throughout. Also, the nicotine release is much, much smoother. They're still undetectable under the lip when positioned properly and the extra length makes it unlikely you'll accidently swallow the pouch while drinking - something that's a real risk with mini pouches if you like combining nicotine with your morning coffee. Flavour wise, I tried liquorice and coffee, both are fairly sweet but accurate and pleasant tasting. There's no cloying saccharine aftertaste and they don't collapse into slimy little slivers towards the end. Delivery was super fast thanks to the use of Royal Mail. Taken together, all these things mean I'll be buying Muse again, probably the guava or cherry versions. The strength shown is per gram, so each pouch is half that value. Just in case you might be worried about getting into Siberia snus territory with the 24mg/g, I found this strongest version perfectly smooth and jitter-free while being fully effective, so I assume the same is true of the milder varieties, depending on your tolerance and goal. Finally, you get two free standard packs of 20 in the TRY4FREE deal, not little sample versions, so you've a proper opportunity to see if they suit you.

Good flavour (blue razz lemonade) but the burn is unbearable

Very good customer service and product

Product arrived fast. Loving the licorice flavour. I work the night shift as a Coach driver, so thes3 caffeine filled pouches are ideal for when I need a boost!

Very fast deliver, products very nice and strength as it says on the tin. Really good product would definitely recommend.

Another great delivery. 👌

Despite the delivery delay, they promptly issued a refund. It was my first time trying it, and the flavour is perfect; I'm going for a second purchase.

Brilliant service! Got them quick and does what its supposed to well!

i’ve ordered some of their product with the express delivery so i could get it the next day. and yesterday it was supposed to come and it didn’t. i contacted royal mail to see why it didnt come and apparently my delivery details weren’t on the package, so they returned it back to the sender, so i contacted them via email and i still haven’t gotten a response,

I like and use the products after using different ones of a similar product but these are my favourite, I really like the flavour I like you get more in each can but they do cost more but I like have 20 rather than 15. I also received a small bag of feel good gummies.a small token a free trial bag etc.It would be better if the delivery was faster like a previous co. Did. As they do become a crutch item which is better than smoking. I like the caffeine pouches when I don't want the other. I think it would be good if the pouches lasted longer and there was more strengths as I've found 12mg too much but 6mg nice but longer lasting would be great. But I feel I'm in good hands with muse ☺️ the pouches are just better than what I've officially used you can find out why on the website.

These flavours are unmatched. Surprisingly the best thing I've had in my mouth

These are my favourite nic pouches. Great flavours and enjoyable nicotine release. I don't use anyone else now!

If I could rate higher than 5 stars I would
Cause first time ordering i bought 1 pot and I got 2 for free and free peach gummies which are a 9/10

I've ordered from Muse a few times now. The pouches are great but their customer service is terrible. My last order I received a tub of pouches that contained the wrong flavour. I've tried to contact Muse twice and just been ignored.

Useless customer service.
There was 1 item missing from my order, no response to the multiple emails sent.
It’s a real shame as the product is actually great.
Just hope they get your order right the 1st time though…

quick delivery and a great tasting effective product