Coupon non téléchargeable aprÚs paiement : "This XML file does not appear to have any style information associated with it. The document tree is shown below." Mail de confirmation non reçu aprÚs... ãã£ãšèŠã
ã¬ãã¥ãŒã¯ã¬ãã¥ã¢ãŒã®å人çãªæèŠã§ãããããç¹å®ã®èšèŒå 容ãæ€èšŒããããšã¯ãããŸããããã ããããžãã¹äžã®ååŒãè¡ãããããšã確èªã§ããå Žåãã¬ãã¥ãŒã«ã確èªæžã¿ãã®ã©ãã«ãä»ããå ŽåããããŸãã詳现ã¯ãã¡ã
ãã©ããããŒã ã®å¥å šæ§ãç¶æãããããåœç€Ÿã®ãã©ãããã©ãŒã äžã®ãã¹ãŠã®ã¬ãã¥ãŒã¯ã確èªæžã¿ãåŠãã«ãããããã幎äžç¡äŒã§çšŒåããèªåãœãããŠã§ã¢ã«ãã£ãŠå¯©æ»ãããŠããŸãããã®ãã¯ãããžãŒã¯ãæ¬åœã®çµéšã«åºã¥ããŠããªãã¬ãã¥ãŒãªã©ãã¬ã€ãã©ã€ã³ã«éåããã³ã³ãã³ããç¹å®ããåé€ããããèšèšãããŠããŸãããã ãããã¹ãŠãæ€ç¥ã§ããããã§ã¯ãããŸããã®ã§ããæ°ã¥ãã®ç¹ãããããŸããããã©ãããç¥ãããã ããã詳现ã¯ãã¡ã
ã¬ãã¥ã¢ãŒã®ã³ã¡ã³ããèŠãŠã¿ãŸããã
Fui num passeio de barco para visitar as grutas de Benagil e é uma experiência que recomendo mesmo, foi um passeio que deu bastante tranquilidade pelas paisagens lindas e únicas, os trabalhadores eram... ãã£ãšèŠã
pour l instant site tres bien par contre TRUSPILOT arrive alors que je n ai pas fini ma commande . maintenant je vais voir quand j aurai le billet et le service hot line telephone en cas de probleme... ãã£ãšèŠã
Zdecydowanie odradzam korzystanie z usÅug tej firmy. ZapisaliÅmy siÄ na wycieczkÄ, na której bardzo nam zaleÅŒaÅo, jednak organizator caÅkowicie zawiódÅ â autobus po prostu siÄ nie pojawiÅ. Czekali... ãã£ãšèŠã
äŒæ¥ãåçããŸãã
äŒæ¥æ å ±
Musement ã«ã€ããŠ
åœè©²äŒæ¥ã«ããèšè¿°
Local wherever you go
Musement helps travellers enjoy in-destination experiences to the fullest, sourcing local knowledge and recommendations to make the best use of time. Whether itâs activities, tours, tickets or just ideas for a great night out, we make all bookings easy and secure with Musement.com and our app (iOS and Android). This is the new travel: bookings on the go, the best selections, immediate skip-the-line access to venues and events, bespoke experiences and local knowledge â the right tools delivering useful information in the simplest way.
We launched in Milan in 2013 and have since taken root in 52 different countries. Right now, our offer extends to 450 cities, 70,000 potential things to do and see, and availability in eight languages â making us a leading guide for international travel activities. Our traveler-friendly technology has been featured in such international publications as Wired, TechCrunch, Daily Telegraph, Bloomberg, Corriere della Sera and Times of India. Weâve been selected by Apple as âBest of 2014â in European App Stores and again in 2016 as one of its âBest Apps to Start 2016.â
é£çµ¡å
Via Polesine 13, 20139, Milano, ã€ã¿ãªã¢
- www.musement.com
4.0
ã»ãŒæºè¶³
3äžä»¶ã®ã¬ãã¥ãŒ
ãã¬ãã£ããªã¬ãã¥ãŒã® 100ïŒ ã«åçããŠããŸã
éåžž48æé以å ã«åç
ãã®äŒæ¥ã®Trustpilot å©çšæ¹æ³
ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
ãã®äŒæ¥ãé²èŠ§ãã人ã¯ã以äžã®äŒæ¥ãé²èŠ§ããŠããŸãã
Sistem çok yavaÅtı
Sistem çok yavaÅtı, sepette sorun yaÅadım ne yazık ki
2026幎1æ31æ¥
èªçºçãªã¬ãã¥ãŒ
smooth booking
2026幎1æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Disappointing lack of flexibility for genuine error
I am writing this review with disappointment rather than anger.
I made a family booking for the Paradox Museum late in the evening, intended for Sunday 1 February, as part of a 70th birthday celebration. The confirmation email showed the booking had been made for Wednesday 28 January instead.
I noticed the error immediately and contacted Musement within minutes, requesting a simple date change, not a refund. I also attempted to amend the booking online, but this was not possible. Despite explaining that the adults in our group were working and the children were in school â making the booked date clearly impractical â my request was refused by both email and phone.
I escalated the matter formally yesterday but have not yet received a response.
I fully understand that policies exist; however, I was disappointed by the lack of discretion shown in a situation where the error was raised immediately and the request was reasonable. I remain hopeful that this can still be reviewed by a senior team member and resolved.
I would welcome a public response from Musement confirming whether this matter can be reviewed further.
2026幎1æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Musement ããã®åç
Dear Maria,
We are very sorry for the negative experience, our aim is to offer the best service to our customers.
The services offered on our website have different change and cancellation policies depending on the provider of the specific service. The related cancellation policy is shown on the product page .Unfortunately, in this case, as mentioned by our customer service team, the experience selected doesn't allow changes.
Should you have any further question or need assistance, please do not hesitate to get in touch with our team on support@musement.com
Best regards,
Musement Customer Care Team
gli orari di accesso non sonoâŠ
gli orari di accesso non sono immediatamente intuibili almeno quando ne rimane 1 solo come nel mio caso
2026幎1æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Musement ããã®åç
Gentile Michele,
Grazie per aver prenotato con Musement. La soddisfazione dei nostri clienti Ú la cosa più importante, ecco perchÚ vogliamo offrire soltanto le migliori esperienze possibili.
Per capire come poter migliorare il nostro servizio, non esiti a contattarci all'indirizzo support@musement.com descrivendoci com'Ú andata la sua esperienza di prenotazione. Terremo il suo feedback in grande considerazione.
Cordiali saluti,
Il Customer Care Team di Musement
Les meilleurs choix et surtoutâŠ
Les meilleurs choix et surtout meilleurs prix
2026幎1æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Compre dos entradas para el Centro deâŠ
Compre dos entradas para el Centro de Arte Hortensia Herrero (Valencia) y tras confirmar la compra, jamás me llegó el E-mail que anunciaban ni instrucciones de como acceder al sitio.
2026幎1æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Musement ããã®åç
Hola, Vicente
Muchas gracias por su valoración.
Le confirmamos que su reserva se ha realizado con éxito. Al finalizar la compra le hemos enviado el email de confirmación con las entradas. Si no lo ha recibido, por favor revise también la bandeja de correo no deseado.
Por favor, no dude en contactar a nuestro equipo en support@musement.com si necesita información adicional.
Un saludo,
El Equipo de Atención al Cliente
facilità accesso
facilità accesso, servizio clienti umano facilmente accessibile e molto preparato
2026幎1æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Easy to book but..?
Easy to book but there is something wrong with the time pop ups.
Pops up too often.
I am a mature student.
The requirements for a reduced rate ticket is not clear enough.
Maybe I missed it somewhere.
2026幎1æ17æ¥
èªçºçãªã¬ãã¥ãŒ
El hecho de no usar pasarela de pago meâŠ
El hecho de no usar pasarela de pago me parece inseguro, además debo marcar la casilla para no recibir publicidad (deberÃa ser al revés)
2025幎1æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Musement ããã®åç
Hola, Antonia
Muchas gracias por tu valoración
El proceso de pago en nuestra plataforma es totalmente seguro: todos los datos son encriptados y transmitidos mediante un protocolo SSL.
Por favor, no dude en contactar a nuestro equipo en support@musement.com si necesita ayuda o información adicional.
Un saludo,
El Equipo de Musement
Confusion
Buenas
Cometà un error al comprar lo que creÃa eran entradas y resultó ser una audioguÃa
Me remiten al mail la palabra bono entrada con lo que sigue la confusión
No provoquen confusiones que hacen que se cometan muchos errores
No recomendare
2026幎1æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Musement ããã®åç
Hola MarÃa
Lamentamos profundamente que su experiencia con nuestro servicio no haya sido positiva, ya que nuestro objetivo es ofrecer el mejor servicio a nuestros clientes.
Por favor, tenga en cuenta que, tal y como le comentó nuestro equipo de atención al cliente, en la descripción de la actividad seleccionada, se especifica que la entrada no está incluida.
En cuanto a la cancelación, las actividades disponibles en nuestro sitio web tienen diferentes polÃticas de cancelación, dependiendo del proveedor del servicio. Lamentablemente, en esta caso, la experiencia seleccionada no es reembolsable, y no se permiten mofidicaciones.
Por favor, no dude en contactar con nosotros en support@musement.com si necesita información adicional.
Una vez más, le pedimos disculpas por las molestias que le hayamos podido ocasionar.
Saludos cordiales,
El equipo de Musement
Simple and straightforward navigation
Simple and straightforward navigation. Times and availability clearly shown. No problems.
2026幎1æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Easy transaction
2026幎1æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Musement ããã®åç
Bonjour,
Merci dâavoir réservé avec Musement.
Nous sommes heureux de vous confirmer que votre réservation est validée. Notre équipe du service client vous a envoyé vos bons par eâmail.
Nâhésitez pas à vérifier votre boîte de réception (et votre dossiers courrier indésirable au cas où).
Si vous avez besoin de plus dâinformations ou dâune aide supplémentaire, contactez-nous à lâadresse support@musement.com. Nous restons à votre disposition.
Bien cordialement,
Lâéquipe du Service Client Musement
Vatican Experience
Easy to find this tour.
Also knowing someone who has been a customer and was happy with the tour was a plus!
2026幎1æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Todo fue bien
2026幎1æ9æ¥
èªçºçãªã¬ãã¥ãŒ
by my fault i payed for tickets atâŠ
by my fault i payed for tickets at wrong date, i didnt want money return, just to humanly chanche the date. i was declined. dont see a problem in changing the date
2026幎1æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Musement ããã®åç
Dear Luize,
We are very sorry for the negative experience, our aim is to offer the best service to our customers.
The services offered on our website have different change and cancellation policies depending on the provider of the specific service. The related cancellation policy is shown on the product page .Unfortunately, in this case, the experience selected was non-refundable.
Should you have any further question or need assistance, please do not hesitate to get in touch with our team on support@musement.com
Best regards,
Musement Customer Care Team
they are loath to refund you if youâŠ
they are loath to refund you if you book a trip with them and you are unable to do it due to illness, which was caught on one of their trips, and meant i need intravenous antibotics. they will give you the runaround and shirk their responsibilities, becareful if you book any trips with them as you may end up out of pocket. their refund policy is f you
2025幎11æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Musement ããã®åç
Dear Caroline,
Weâre very sorry to hear about your experience. Please know that our goal is always to provide the best possible service to our customers.
Our customer service team has already reached out to you via email regarding your claim, including details on the appropriate department to contact for this particular case.
We sincerely apologize for any inconvenience this may have caused and appreciate you bringing this matter to our attention.
Best regards,
Musement Team
Trustpilot ãšã¯ã¹ããªãšã³ã¹
Trsutpilot ã®ã¬ãã¥ãŒã¯èª°ã§ãæžãããšãã§ããŸããã¬ãã¥ãŒãæžãã人ã«ã¯èªåã®æžããã¬ãã¥ãŒããã€ã§ãç·šéãããåé€ãããããæš©éãããããããã®ã¬ãã¥ãŒã¯ã¢ã«ãŠã³ããã¢ã¯ãã£ãã§ããéã衚瀺ãããŸãã
äŒæ¥ã¯ãèªåæåŸ
ãä»ããŠã¬ãã¥ãŒãäŸé Œããããšãã§ããŸãããã®æ¹æ³ã§åŸãããã¬ãã¥ãŒã¯ãæ¬ç©ã®çµéšã«åºã¥ãããã®ã§ããã確èªæžã¿ã®ã©ãã«ãä»äžãããŸãã
ä»ã®çš®é¡ã®ã¬ãã¥ãŒã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
ãã©ãããã©ãŒã ä¿è·ã®ãããå°éããŒã ãšé«åºŠãªãã¯ãããžãŒãé§äœ¿ããŠããŸããåœã¬ãã¥ãŒãšã®éãã«ã€ããŠã®è©³çŽ°ã¯ãã¡ãããäžèªãã ããã
Trustpilot ã«ãããã¬ãã¥ãŒ ããã»ã¹ã®è©³çŽ°ã«ã€ããŠã¯ãã¡ããã芧ãã ããã
ããã¬ãã¥ãŒãæžãããã®8ã€ã®ãã³ããã芧ãã ããã
確èªãè¡ãããšã§ãTrustpilot ã«æçš¿ãããã¬ãã¥ãŒã [LINK-BEGIN-PEOPLE]å®åšã®äººç©[LINK-END-PEOPLE] ã«ãã£ãŠæžããããã®ã§ããããšã®ä¿èšŒã«ã€ãªãããŸãã
ã¬ãã¥ãŒã«å¯ŸããŠã€ã³ã»ã³ãã£ããæäŸããããéžæçã«ã¬ãã¥ãŒãäŸé Œãããããããšã¯ãTrustScore ã«ãã€ã¢ã¹ãçãå¯èœæ§ããããŸãããã㯠åœç€Ÿã®ã¬ã€ãã©ã€ã³ã«åããŸãã