Musician's Friend レビュー 

Colin D.
was beyond helpful with missing order. Couldn’t be happier with the way he resolved the issue. Musicians Friend literally rocks!

Thank you.

Love the gift card idea. However, is there a way to verify to what e-mail address it was sent/delivered? This does not show in the order or order history or email follow-up and if it was incorrect/misspelled, how does one correct it?

Everything was good. Your front page said 10% discount for orders over $99.00. Put in code Festive. No where was a place to put the word Festive. I did not get the 10% discount for this order. A little disappointed.

Very user friendly

Sent a Headless and was instructed to send the one with the head, no user manual, also a used in store item, here is the email that I sent you. The ticket for my purchase says that my order is a headless guitar but the picture on the order is the correct one that I ordered that has a head???
I hope I don’t get the wrong one and then have to send it back.
Should be the M5 classic.

Please send return label.
Also I'm asking for a refund.

Thank You
JBG

Rikki Haines is an OUTSTANDING Gear Advisor!! Their customer service and workaround to fulfill back ordered items on a Black Friday deal by bundling the individual items to match the initial price point was efficient, friendly, and effective! Rikki raised the bar for customer service and will inspire me to continue doing business and recommend Musician's Friend for the forseeable future! Thank you, again, Rikki, and Musician's Friend!!

Honestly, KAT made my experience perfect in every way. Great friendly service. Kind, caring and efficient!

What the company did well is to employ Santos !
Santos my gear advisor is very courteous,professional & accommodating ! He does his craft without typical errors. A role model ! I only wish in every other business transaction I could interact as a consumer with this level of excellence ! If I need more information he gladly provides it.if I leave a voicemail he responds in a timely fashion. I purchase with confidence & probably more than I should,lol.

I had a really cool dude help me with my purchase, Corey was very helpful and got my order worked out no problem.

Santos, was extremely helpful, he answered all my technical questions regarding a nylon string guitar, his technical expertise and advise help me make a decision between multiple nylon string guitars and manufactures.

Had previously ordered @ cases on the Stupid Deal of the day back on 10-25-25. Cases were on back order and still are. Saw the Stupid Deal of The Day today 12-4-25 for a similar case that was in stock.
Called the Gear advisor and she was able to cancel the previous order and set me up with the new promotion. Fast, simple and very friendly!

Love Lizzie. Dealing with this Lady for 5 or 6 yrs. Great conversations. Love Lizzie

New or used? I bought a new Helix Stadium XL, but when it arrived, the box had been opened, the cover on the display was reapplied and there are someone elses presets already installed in the device. I paid for a new device, how do I know I didn't get someone else's returned item that has an issue that I haven't discovered yet. NOT HAPPY!

I called in after having some problems with completing my purchase using PayPal and talked to Kelsey. She was super helpful and let me know of some other options. She was able to help me complete my order and take advantage of some Black Friday sales. She also helped me get a Musician's Friend card which I used to make the purchase. I preferred this to my Sweetwater experiences lately and plan on calling Musician's Friend first going forward. The rewards program keeps me coming back as well.

Spoke to JR and placed order for a MarkBass cabinet and he was able to match the same price that
Guitar Center had advertised. Great customer service.

Easy to use search function and FREE SHIPPING make all the difference!

Sam Mizell very nice and helpful person THANKS

Familiar & Competent

I called since I was on the fence about buying right now between black friday and cyber money. I think it was Corey I talked and he was helpful. He helped me decide to buy the 50EX. I am glad I did for 50 bucks more on a mint open box, just to try it. Looking forward to trying it out. Corey is a keeper as far as customer service.

You didn’t give me my rewards points that I had lying. It was only three dollars and change, but I want it. I’ve lost many points over the years because you have to use them in six months.