My Group Printing レビュー 218

Brilliant customer service and efficient installation process. Deanna from the sales department handled our queries promptly, and she was very helpful throughout the entire process of choosing and buying our new office printer. It was a simple and smooth installation process too. Thank you to the My Group Printing Team!

Deanna has been amazing and very helpful throughout the whole process. As a church we had never bought a photocopier/printer before so didn't even know where to start but Deanna is very knowledgeable and helped us every step of the way. The installation team were also amazing, they were very experienced, polite and professional. I would definitely recommend My Group Printing.

I have been a customer for over 5 years - this is a super company, they respond quickly to all my emails and provide excellent support for my machine. I cannot praise them enough.

Deanna and her colleagues at My Group Printing were very professional, reactive and helpful in our search for the right printer for the office. The installation and follow-up service from both Deanna and the print engineers has been first-class. Highly recommend them.

Mark and George came out to see me today, they were on time, friendly and fixed all the issues very quickly, whilst here they gave the printer a good check and sorted anything they found.
They took time to show me how to do certain prints and scans and also suggested better ways going forward.
Excellent service , printer God's!

Amazing support and efficient team. Just as we needed. Grateful for such a good printing and scanning solution.

Very Supportive to find correct device...Loved the service and assistant

Everything was straight forward, transparent and no hassle.

Deanna always replied immediately when you have any queries.

Very happy with the printer transition and services

There was almost no waiting time when I contacted customer service. I was connected to technical support within a few minutes. The adviser was very understanding of my situation and took the time to guide me through each step clearly. After carrying out a few troubleshooting checks together, the printer issue was identified and resolved promptly. Overall, the support provided was efficient, helpful, and reassuring

Deanna was great throughout our transition to an upgraded printer, always helpful and knowledgable. Friendly, professional and made the transition seamless. Thank you!

We are happy to have been doing business with them for so long because their prices are competitive and their toner management is excellent.

We had a great experience getting our office printer booked and installed! Deanna was incredibly helpful and attentive, as were the two people who installed it. They took the time to talk us through everything very thoroughly. Thank you for all your help!

If we could give more than 5 stars, we will give them a zillion stars.
The specialists from this company , Mark and George are awesome! First of all, our office is situated on the second floor and the stairs leading up to the unit is narrow with a tricky tight bend.
Upon seeing the situation, they did not flinch but instead started to dismantle our printer so as to lessen the load to carry it up. (The entire printer is around 120kg) It took those strong men a long time to carry the printer up the narrow passageway carefully and we were unable to assist them due to a lack of space along the stairs.

After they successfully transported the printer up and were setting it up, they discovered a minor software issue with it which obviously wasn't caused by the delivery. After trying to solve it for a period of time , they informed us that they will get an engineer to resolve the issue for us.
However, the following day , the company felt that we ought to be given another brand new printer instead of fixing the minor issue so that means the 2 gentlemen Mark and George had to return to carry down the heavy printer and then deliver another one up the stairs ! It's tedious work all over again and twice !
They arrived to do their job without complaints and were very patient and helpful. After the printer was set up, it was already way past lunch time but they still offered to set up the drivers for all our computers and run through the usage of the printer.
Most people would have dragged up the printer with annoyance so as to finish their job or not want to do it again. That wasn't the case for Mark and George. As the saying goes, "How you do something is how you do everything" They are lovely and have a great attitude! Mark is like those good ole British folks who are down to earth and hardworking whereas George might be young but he's also hardworking and dedicated. He's definitely going far in life one day.

We will definitely recommend MyGroupSolutions to our family and friends. In future when we need to replace our desktop printers (yes light weight printers) in other sites, we will enquire with them first. Thank you very much once again , gentlemen. And George, we apologise for your birthday workout.

George and Mark installed our new printer today. They were extremely friendly, helpful and knowledgeable. They made sure the printer was configured to exactly meet our needs, explained all the options available and really wanted to do the best job they could. Excellent excellent service.

Amazing service from Mark and George, super helpful and friendly

From the initial emergency call to purchase a new plotter, I received a very quick, professional and positive response from all personnel from start to finish.

All this resulting in the actual purchasing and installation process being very short and stress free. Top marks to all involved.

We recently purchased and had our printer installed.
Excellent customer service ! The whole process from enquiry -purchase -installation was very smooth and easy , thanks to Deanna and her team.

Chisom

Really good printer. Great service throughout and support team are really helpful

Quick response, great service and great customer care. Thank you!

My Group Printing came up with some excellent options for our printing needs, giving us a cheaper and far superior option than our existing provider. Claire was exceptionally helpful in helping us decide what products to go for, the on-boarding process was easy, speedy and transparent, and Mark was very professional and efficient when setting up the devices for us and providing training on how to use them. Highly recommended company!