National Debtline レビュー 

298
TrustScore 5段階評価の4.5

4.7

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The website is extremely easy to use as it provides short steps to help give you advice /solutions to whatever problems you may worry to have or been having. Personally, it's helped my confidence in b... もっと見る

5つ星のうち5の評価

Amazing staff and very informative... Helped me feel safe and less stressed about my spiralling financial situation

5つ星のうち5の評価

I am truly thankful for National Debtline, I couldn't have done it without the knowledge, guidance and support from the team. The links they send for letters, research about funding, cutting costs due... もっと見る

企業が回答しました

5つ星のうち5の評価

Reviewers love that the advisors don't just offer sympathy—they offer concrete solutions. Feedback highlights that the staff are highly knowledgeable and excellent at breaking down confusing f... もっと見る

企業が回答しました

企業情報

当該企業による記述

National Debtline is a charity run by the Money Advice Trust. Working in England, Wales and Scotland, we have helped millions of people deal with their debts. We provide free, independent debt advice over the phone and through our webchat service. We've been helping people in the UK with debt since 1987.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

298件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 90%に回答しています

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4.7

すべてのレビュー

(298)

過去12か月のレビュー数: 264

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5つ星のうち5の評価

For debt management National debt line…

For debt management National debt line is a great service. It will put your mind at rest by giving you great advice on how to manage your current debt situation.

2026年2月2日
自発的なレビュー
National Debtline ロゴ

National Debtline からの回答

Thank you for your review. We are pleased to hear you received great service from us. Kind Regards, National Debtline

5つ星のうち5の評価

Debt advice

Extremely helpful and really made me feel the pressure was off a little, having the right advice and knowing what I had to do next. Still on going so if I need more help I will definitely be turning to nation debtline. They made it seem alot easier. Thank you

2026年1月21日
自発的なレビュー
National Debtline ロゴ

National Debtline からの回答

Thank you for your review. We are pleased to hear you found us helpful. Kind Regards, National Debtline

5つ星のうち5の評価

Very easy to get hold of

Very easy to get hold of, quick to help you and show you all different ways of getting help Would highly recommend to anyone who needs help

2026年2月1日
自発的なレビュー
National Debtline ロゴ

National Debtline からの回答

Thank you for your review. We're pleased to hear you would highly recommend us and that we were quick to help you. Kind Regards, National Debtline

5つ星のうち5の評価

Well worth the call

Knowledgeable, frienldy and very helpful people on the end of the line. Humans who care and do what they say they will.

2026年1月30日
自発的なレビュー
National Debtline ロゴ

National Debtline からの回答

Thank you for your review. We're pleased to hear you found our advisers friendly and knowledgeable. Kind Regards, National Debtline

5つ星のうち5の評価

Both advisers were knowledgeable

Both advisers were knowledgeable, helpful and reassuring. The information and advice they provided was extremely useful and my queries were clarified

2026年2月4日
自発的なレビュー
National Debtline ロゴ

National Debtline からの回答

Thank you for your review. We're pleased to hear you found our advisers helpful and knowledgeable. Kind Regards, National Debtline

5つ星のうち5の評価

GOOD SERVICE

2026年2月8日
自発的なレビュー
National Debtline ロゴ

National Debtline からの回答

Thank you for your review. We're pleased to hear you found our service good. Kind Regards, National Debtline

5つ星のうち5の評価

If you worried or your debts are making…

If you worried or your debts are making your anxiety go into overdrive give these a call , they can help and do it in a clear and calming manner , really helped me

2026年2月4日
自発的なレビュー
National Debtline ロゴ

National Debtline からの回答

Thank you for your review. We're pleased to hear we were able to help you. Kind Regards, National Debtline

5つ星のうち5の評価

Very useful advice to deal with my…

Very useful advice to deal with my situation regarding the letters and messages i was receiving from a debt company which i was never aware of

2026年2月1日
自発的なレビュー
National Debtline ロゴ

National Debtline からの回答

Thank you for your review. We're glad to hear you found our advice useful. Kind Regards, National Debtline

5つ星のうち5の評価

Needed help for a family member

Needed help for a family member. Found this debt-line to be so helpful. Accepted my request to talk on behalf of my sister. I didn’t feel patronised or embarrassed. Such lovely kind people. The help and advise that was given was a great help.

2026年1月22日
自発的なレビュー
National Debtline ロゴ

National Debtline からの回答

Thank you for your review. We're glad to hear you found us helpful and our advisers were kind. Kind Regards, National Debtline

5つ星のうち1の評価

Not a great experience

I received a call back and was placed on hold for approximately 30 minutes before a call handler became available. Throughout the call, the handler gave the impression that she was keen to end the conversation. Whenever I asked a question or was unable to locate the financial information she requested quickly enough, she repeatedly suggested that I should contact other organisations instead. At one point, I even asked whether I was preventing her from finishing work for the day, due to the way the call was being handled.
During the financial assessment, her questions were unclear, and on several occasions she returned to asking about my property and its value, despite the fact that I had already provided this information and that my only debt related to my energy supply. I clearly explained that I did not want to call back, as it had taken me months to reach this point and I was hoping to resolve the matter during this call. Her whole tone sounded judgemental. I also explained that if the call ended, I would likely feel overwhelmed and delay progressing the issue.
Partway through providing my financial details, while I was speaking the call went dead, and I did not receive a call back.

2026年2月6日
自発的なレビュー
National Debtline ロゴ

National Debtline からの回答

Thank you for your review. We are sorry to hear you had a negative experience with one of our advisers, we want everyone to feel listened to and never to feel judged. If you would like to file a complaint, please email us at: complaints@moneyadvicetrust.org. Kind Regards, National Debtline

5つ星のうち5の評価

Excellent service and advice

Excellent service and advice

2026年1月15日
自発的なレビュー
National Debtline ロゴ

National Debtline からの回答

Thank you for your review. We're pleased to hear you found our service excellent. Kind Regards, National Debtline

5つ星のうち5の評価

The lady who gave me the advice put me…

The lady who gave me the advice put me at ease which made me then look at things in perspective. I felt to see if I could manage things a lot better once I could see clearer. The ad she gave me was informative and clear. I like the fact that I could speak to her on the telephone and she backed everything up with an email. I would definitely recommend this service if you think you are in trouble

2026年1月23日
自発的なレビュー
National Debtline ロゴ

National Debtline からの回答

Thank you for your review. We're pleased to hear our adviser put you at ease and the advice they gave was clear and informative. Kind Regards, National Debtline

5つ星のうち5の評価

The women i talked to was really help…

The women i talked to was really help told her i was really low on gas an she sorted that out straight away got sent to vouchers which as really helped me

2026年1月28日
自発的なレビュー
National Debtline ロゴ

National Debtline からの回答

Thank you for your review. We're pleased to hear you found our adviser helpful. Kind Regards, National Debtline

5つ星のうち5の評価

Lovely people

Talked to a lovely lady, knowledgeable and empathetic--she sent me sample letters to question the horrible letter I received out of nowhere and reassured me that she/they would be there for me if needed.

2026年1月28日
自発的なレビュー
National Debtline ロゴ

National Debtline からの回答

Thank you for your review. We're pleased to hear you found our adviser knowledgeable and empathetic. Kind Regards, National Debtline

5つ星のうち5の評価

Brilliant staff and outstanding

Brilliant staff and fair. Tailoring advice based on prsonal situation and needs

2026年1月22日
自発的なレビュー
National Debtline ロゴ

National Debtline からの回答

Thank you for your review. We are glad to hear you found our advisers fair and brilliant. Kind Regards, National Debtline

5つ星のうち5の評価

Impeccable Service

Chat service used
Connected almost immediate
Sarah was helpful and understanding.. would recommend to anyone no matter circumstances.. thank you

2026年1月22日
自発的なレビュー
National Debtline ロゴ

National Debtline からの回答

Thank you for your review. We are glad to hear you found our chat service quick to use and Sarah helpful and understanding. Kind Regards, National Debtline

5つ星のうち5の評価

It’s save me

It’s save me

2025年12月5日
自発的なレビュー
National Debtline ロゴ

National Debtline からの回答

Thank you for your review. We are glad to hear we were able to help you. Kind Regards, National Debtline

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