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2025年5月13日

Hi Neil

Thank you for your kind words. I'll make sure Graham and the local team see your glowing review.

Thanks for visiting and your valuable support.

Chris
National Trust

National Trust からの回答

2025年5月13日

Hi John

Thanks so much for your positive review and kind words.

We couldn't do what we do without members like you.

Thanks for your valuable support.

Chris
National Trust

National Trust からの回答

2025年5月13日

Hi The Homestead

Thanks for your comments. I'll make sure the team at Sheffield Park see your feedback.

Thanks for your support.

Chris
National Trust

National Trust からの回答

2025年5月13日

Hi Anne

Sorry to hear you're disappointed.

Membership is key to fulfilling our charitable purpose. A large proportion of our income is from membership, and without our members we wouldn’t be able to fund our critical conservation work or keep special places open for everyone to enjoy.

We review our pricing regularly to make sure that we can balance being able to look after the nation’s historic places, green spaces and collections to the high standards they deserve, with providing high quality days out for visitors.

While we’re conscious of the various pressures on people’s finances, we believe that the new prices still represent fantastic value for money.

Membership gives free entry to more than 500 places in our care, free parking at most of our car parks, our handbook, full of information about the places we look after, our magazine three times a year, packed with inspiration, interviews and news – also available digitally and access to our online Members' area, full of first look previews and behind-the-scenes features.

Thanks for your past support.

Chris
National Trust

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2025年5月9日 に更新

Hi Jay

Thanks very much for your review and positive comments.

I’ll make sure the teams at Sutton Hoo and Melford Hall see your feedback about your visits.

Children under 5 can visit for free but we can’t allow free entry for over 5’s with our memberships. We have to keep to HMRC rules surrounding Gift Aid when considering the level of benefit afforded to memberships – a guest function would be considered as a donation to the recipient and make the membership exempt from claims. Gift Aid provides considerable additional funds to support our cause and we couldn’t do what we do without it. I hope this is a useful explanation.

Thanks again for your positive review and valuable support.

Chris
National Trust

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2025年5月8日

Hi Robert

We have a junior membership for ages 18-25.

We don't have an equivalent rate for single entry. Therefore, anyone aged 18+ is charged the adult rate.

Hope this clarifies things. There's lots of information available on our website and property webpages about our membership and entry costs.

Thanks for your support.

Chris
National Trust

National Trust からの回答

2025年4月29日

Hi Richard, thanks for taking the time to leave a review about Clandon Park.

Initially we’d hoped partial internal restoration of Clandon would be possible after the fire and investigated this over several years. However, we realised that, given the scale of the damage, we'd essentially be creating replica spaces, rather than achieving genuine restoration. Simultaneously, the more we cared for Clandon post-fire, the more we realised how unique the building is in its fire-damaged state. It reveals the story of how such great country houses are made and gives people an opportunity to have a completely new experience, which complements their experience of other historic houses.

As we’ve been creating our plans for Clandon, we’ve consulted with over 75,000 people along with a huge number of multi-disciplinary experts from backgrounds like heritage, conservation, engineering, access, sustainability, and design. We’ve arranged a series of open days and focus groups for our local members, non-members and supporters, and held a series of public exhibitions in Guildford and West Clandon where we shared our plans. We’ve also consulted extensively with the key statutory bodies responsible for historic buildings and heritage management.  These include Historic England, Guildford Borough Council and statutory and amenity groups. We value their constructive and thoughtful input and will continue active dialogues with all these organisations as the project progresses.  

The feedback and responses from all these visitors, including over 1000 members of the local community, have informed our approach. Making Clandon a useful and special place for our local community and a resource for heritage skills is central to our approach. Public feedback has been overwhelmingly positive, the detail of which is outlined in the Statement of Community Involvement document submitted as part of the planning application process, available on Guildford Borough Council’s website. Through these consultations, research and feedback, we believe our plans for Clandon are the best way forward for the house and provide the best experience for our members and supporters. Our vision is for a house that showcases the importance and beauty of what survived the fire – and celebrates the stories of the many people who made and crafted it over centuries. Our approach combines careful conservation, scholarly restoration and sensitive contemporary design. Public feedback has been incredibly positive, recognising that our plans respect Clandon’s past and will create an exciting new chapter in its history. We’re confident we’ve produced the best plans for Clandon’s future.

There’s more information available on our website:

Thanks again for taking the time to leave a review, and for your support.

Best wishes
National Trust

National Trust からの回答

2025年4月29日

Hi Alex, thanks for taking the time to leave a review.

I’ve sent you an email to get some more detail, so we can investigate the points you’ve raised with the relevant teams.

Thanks again for taking the time to leave a review, and for your support.

Best wishes
National Trust

National Trust からの回答

2025年4月29日

Hi Darrell, thanks for taking the time to leave a review.

I’m sorry your visit to Killerton was impacted because they don’t let dogs in the café. We give all of our places a ‘pawprint’ rating on our website, indicating how dog friendly they are. We rate Killerton as 2 pawprints – dogs are allowed everywhere outside as long as they’re on a lead, but as you’ve found we restrict access to the main café and the house. We do allow dogs in the Stables Coffee Shop which is a short walk from the main café. There’s more information about visiting Killerton with your dog on our website: https://www.nationaltrust.org.uk/visit/devon/killerton/visiting-killerton-with-your-dog

Your feedback about the use of coffee cups is helpful as we move towards phasing out single use cups by the end of 2026. Some of our places do have returnable mugs that you can borrow and return when you’re done, but not all of our places can offer this so we recommend that you bring your own.

Thanks again for taking the time to leave a review. I’m sorry if this causes you to reconsider your membership with the National Trust, but thank you for all of your support so far.

Best wishes
National Trust

National Trust からの回答

2025年4月29日

Hi Janet,

Thank you for taking the time to review.

I'm sorry to hear you've decided to not renew your membership.

Our membership prices and categories can be found on our website here: https://www.nationaltrust.org.uk/membership. We don't have a category for asylum seekers or refugees.

Our work is always guided by our purpose which is to promote the preservation of nature and history for everyone, and we want to make everyone feel welcome.

Thank you again for your comments and for your previous years of support.

Kind regards

Steve
National Trust

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2025年4月28日

Hi Dave,

Thank you for taking the time to review.

It's great to hear how much you enjoy your visits to Cotehele, however, I'm sorry you were disappointed with the beef and horseradish baguette.

I've passed your feedback about the lack of horseradish to the team at Cotehele and our Food and Beverage teams so they can look into this.

Thank you again for contacting us with your comments and for your valuable support.

Kind regards

Steve
National Trust

National Trust からの回答

2025年4月29日

Hi Michael, thanks for taking the time to leave a review about Killerton Woods.

Columjohn and Park woods at Killerton were actively managed for the first time in 40 years during 2021/2022. This involved thinning out the mixture of trees to allow light into woods and to encourage the remaining trees to put on more growth. The additional light will favour nettles and bramble for a few years before the shade levels increase again. We have seen a reduction in extent of bluebells as a result but an increase in other flowering plants and understorey - wild garlic and red campion are more prolific. We have also seen pied fly catchers return to the woods after a long absence.

During this period, we also removed 5 hectares of rhododendron that was having a detrimental impact on the ancient woodland, ground flora and natural regeneration of young trees. This was with support from both Forestry Commission and Woodland Trust.

I’m sorry you’re disappointed with how the woods appear at the moment, but hope we can assure you this is a stage in the long life of the woodlands and the full mix of ground flora will return in time. We’ll continue maintaining all tracks and keeping paths clear of vegetation during this period of extra plant growth.

Thank you again for taking the time to leave a review, and for your support as a member.

Best wishes
National Trust

National Trust からの回答

2025年4月22日

Hi Customer

Thanks for taking the time to leave your review.

I'm sorry to hear about your experience at Kingston Lacy. We've made sure the team are aware of your experience. They'll provide appropriate reminders and training to the team. We'll learn from this and make sure we do better next time.

Thanks for your support.

Chris
National Trust

National Trust からの回答

2025年4月22日

Dear LV

Thank you for taking the time to leave your review.

I'm really sorry to hear about the difficulties your family had.

Our properties can look up members when membership cards are forgotten. It just makes it a faster, smoother process to have the cards ready when entering, particularly during busy periods like Easter. I'm sorry if this wasn't clear.

Our Supporter Service Centre can provide temporary cards by email if cards are lost. These can be presented at properties on a smartphone if necessary. Fully digital membership cards are something we're working hard on and hope to have them in place by the end of this year.

I'll also pass on your feedback about Greys Court and will investigate whether we can improve our messaging.

Thanks for your support.

Chris
National Trust

National Trust からの回答

2025年4月22日

Hi Stuart

Sorry to hear about your experience.

I'm sorry if our volunteers got anything wrong in terms of where you wanted to walk. There is a charge to visit many of the places we care for. We rely on entry and membership donations to keep them at their best for our visitors.

I'm sorry we won't see you again but thanks for your past support.

Chris
National Trust

National Trust からの回答

2025年4月14日 に更新

Hi Joe

Thank you for taking the time to leave your review but I'm sorry you were disappointed by your experience.

I will share your valuable feedback with the local team who will, of course, make any improvements they can.

Thanks for your support.

Chris
National Trust

National Trust からの回答

2025年4月8日

Hi Jane,

Thank you for taking the time to review.

I'm sorry for the disappointing experience you had with our car parking machine at Compton Bay.

We're aware that our car park machines on the Isle of Wight need improving and we currently have a project in place to do so.

We hope that the new machines we implement will improve the experience for our supporters.

Thank you again for your feedback and valuable support.

Kind regards

Steve
National Trust

National Trust からの回答

2025年4月11日 に更新

Hi Big Al

Thanks for taking the time to leave your review and for your positive comments about Hardwick and our team there.

We feel our signage is clear on both charges and opening hours at visitor reception. For clarity the £6 is not a car parking charge but the fee to enter our parklands which includes our café. We’ll take your feedback on board and look to make improvements if we can.

We rely on entry fees, as well as membership subscriptions, to maintain our properties. I’m sorry you feel it’s unfair to have to pay but without such charges we simply couldn’t operate the amazing places we care for.

Thanks again for leaving your review and visiting.

Chris
National Trust

National Trust からの回答

2025年4月3日

Hi Sharyn,

Thank you for sharing your thoughts and experiences. It's lovely to hear your appreciation for the work that we do.

I'm sorry you didn't receive a friendly welcome from some of the team at Arlington Court. We strive to provide great customer service across all areas, so I'll provide feedback to the team there.

Thank you again for your feedback and continued support. I hope you continue to have many enjoyable visits to the places in our care.

Kind regards

Steve
National Trust

National Trust からの回答

2025年4月1日

Hi Jonathan,

Thank you for your 5* review.

I'm glad to hear you had a good experience with the team at Dunham Massey shop. I will pass on your kind comment to the team.

Thank you again for your feedback and for your valuable support.

Kind regards
Steve
National Trust