Neptune - Bury St Edmunds レビュー 

423
TrustScore 5段階評価の5

4.9

Caxton House, 43-45 St Andrews Street South, IP33 3PH Bury St Edmunds, Suffolk, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We had a new chairs delivered yesterday. Shane and Joe were friendly and as helpful as they could be. The dogs took to them and just wanted cuddles. Which were dished out freely. As always with Neptun... もっと見る

5つ星のうち5の評価

Great experience again. Purchase organised by Lucy to complete room refurbishment as designed by her in Bury St Edmunds' Neptune store and delivered by Shane & Joe. Kept informed about supply and deli... もっと見る

企業が回答しました

5つ星のうち4の評価

Bury St Edmunds showroom is well worth a visit. I ordered quite a few pieces of furniture and Sarah was brilliant with giving me advice and very patient when I changed my mind on more than one occas... もっと見る

企業が回答しました

5つ星のうち5の評価

Ordered a bed with Neptune (Bury StEdmunds - Lucy) and had delivered today. Excellent quality and very pleased. Callum & Jason delivered and erected in room very professional. They called before deli... もっと見る

企業が回答しました


企業情報

  1. 家具店
  2. 家具の付属品
  3. ガーデン家具
  4. インテリア デザイナー
  5. キッチン用品店
  6. リビングルーム用家具の店

Neptune - Bury St Edmunds について

当該企業による記述

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


連絡先

  • Caxton House, 43-45 St Andrews Street South, IP33 3PH, Bury St Edmunds, Suffolk, 英国

  • 01284 731025

4.9

優良

TrustScore 5段階評価の5

423件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.9

すべてのレビュー

(423)

過去12か月のレビュー数: 2,205

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great in store service from Bury St…

Great in store service from Bury St Edmunds store. I had ordered online and then saw the rug colours in store and changed my mind. They helped cancel and reorder the new one without any issues.

2024年8月1日
Neptune - Bury St Edmunds ロゴ

Neptune - Bury St Edmunds からの回答

Dear Hayley, thank you for taking the time to leave a wonderful review, we are glad we could be of assistance.
Kindest Regards Neptune Bury St Edmunds

5つ星のうち5の評価

Inspiration overload!

Had a lovely time mooching around the shop, was left alone to browse all areas. Ended up buying paint samples and a rug and then online ordering another rug and mirror in the sale.
all in all a great experience and also a helpful and patient member of staff.

2024年7月15日
Neptune - Bury St Edmunds ロゴ

Neptune - Bury St Edmunds からの回答

Good morning, thank you leaving a wonderful 5 star review. It's lovely to hear of your experience with us. We hope to see you in store again soon. Kind regards, Alice

5つ星のうち5の評価

Lovely store, helpful staff

If you are slightly obsessed with interiors, this is a great store to visit. Always lots of creative ideas and something new to see. The staff are really helpful and fabric swatches very generous so you can see how they would look on chairs and sofas.

2024年7月5日
Neptune - Bury St Edmunds ロゴ

Neptune - Bury St Edmunds からの回答

Hi Susan, thank you for leaving a wonderful 5 star review. It's so lovely to hear of your experience with us in store. We hope to see you soon. Kind regards, Alice

5つ星のうち1の評価

Very unhappy that Neptune are to close…

Very unhappy that Neptune are to close their Home Design Department. Over the past 2 years I have used this fantastic service extensively and still have an ongoing order and planned to use this service for future projects. To pull the rug on this service in its entirety is unbelievable.

2024年7月22日
自発的なレビュー
Neptune - Bury St Edmunds ロゴ

Neptune - Bury St Edmunds からの回答

Good Morning,
We are currently reviewing our Home Design service, whilst we navigate this we can still assist you and would be happy to take your brief and work with you on your home styling, product selection and order management in store.
Kind Regards,
Jamie

5つ星のうち5の評価

A really nice shop with a lovely…

A really nice shop with a lovely atmosphere and ambience. Lucy was very helpful and friendly. Delivery was first class and the crew were very respectful of our property. Overall a very pleasing experience and we are so pleased with our table.

2024年7月2日
Neptune - Bury St Edmunds ロゴ

Neptune - Bury St Edmunds からの回答

Good afternoon Mr Jones, thank you for leaving a 5 star review. It is wonderful to hear of your experience with Lucy and the store. We look forward to seeing you again in the store soon. Kind regards, Bury Team.

5つ星のうち4の評価

Neptune Kitchen

We purchased a Chichester Kitchen from the Bury St. Edmunds store which was fitted in March/April 2024. I cannot speak highly enough of our wonderful kitchen fitter Steve who calmly and knowledgeably resolved some unexpected challenges. He together with Emily our lovely designer have delivered our perfect kitchen. The quality of the cabinetry and the overall finish is excellent.

2024年4月18日
自発的なレビュー
Neptune - Bury St Edmunds ロゴ

Neptune - Bury St Edmunds からの回答

Dear Beverley, Thank you for taking the time to leave a review, we are so pleased to hear you now have your perfect kitchen. We will ensure your feedback is shared with Emily and Steve. See you soon and enjoy your new space.
Kindest Regards Team Neptune Bury St Edmunds

5つ星のうち5の評価

It is always a great pleasure to visit…

It is always a great pleasure to visit Neptune, especially the Bury St Edmunds store! I’ve been shopping there for many years. The range of stock is absolutely beautiful and the staff are always so lovely and friendly. A big thank you to Angie is always friendly and happy to help. Nothing is too much trouble and always comes up with something to help me. Well done.

2024年6月9日
自発的なレビュー
Neptune - Bury St Edmunds ロゴ

Neptune - Bury St Edmunds からの回答

Dear Timothy, Thank you for leaving a five star review, we are so pleased to hear you love shopping with us in our beautiful store, and our wonderful team are always on hand to help. We will pass on your feedback to the whole team and Angie in particular.
Hope to see you again very soon.

Kindest Regards Team Neptune Bury St Edmunds

5つ星のうち5の評価

Bury St Edmunds Neptune

Bury St Edmunds Neptune shop is beautiful, it has wonderful items all immaculately presented. The staff are absolutely fantastic, so kind, helpful, friendly and knowledgeable. It’s always a joy to visit the store and come away with another lovely Neptune item for my home.

2024年6月6日
Neptune - Bury St Edmunds ロゴ

Neptune - Bury St Edmunds からの回答

Dear Victoria, Thank you for taking the time to leave such a wonderful review for our store and team here and Bury St Edmunds. We value every bit of feedback we receive, and it's so great to hear it's a joy coming into our store. We very much look forward to seeing you again very soon.
Kindest Regards Team Bury St Edmunds Neptune.

5つ星のうち5の評価

Great shopping experience

We were guided, advised and generally looked after exceptionally well by Sarah. Sarah was attentive to our wishes and we very much look forward to our deliveries in the weeks to come. Thank you Sarah and Neptune.

2024年5月25日
自発的なレビュー
Neptune - Bury St Edmunds ロゴ

Neptune - Bury St Edmunds からの回答

Dear David, Thank you so much for leaving such a delightful and honest review of your experience with us in store, and in particular Sarah's service and attentiveness. I have forwarded on your feedback to a very delighted Sarah. We look forward to you receiving your delivery also, and seeing you in store again very soon.
Kindest Regards Team Neptune Bury St Edmunds

5つ星のうち5の評価

Excellent service

2024年6月4日
Neptune - Bury St Edmunds ロゴ

Neptune - Bury St Edmunds からの回答

Dear Kate, Thank you for taking the time to leave a five star review, we are very grateful for the feedback. Look forward to seeing you in store again soon. Kindest Regards Team Neptune Bury St Edmunds

5つ星のうち5の評価

Excellent staff

2024年5月30日
Neptune - Bury St Edmunds ロゴ

Neptune - Bury St Edmunds からの回答

Dear Clive, Thank you for leaving a five star review, we are so pleased to hear you found your time with our staff excellent. Kindest Regards Neptune Bury St Edmunds

5つ星のうち5の評価

Everyone is so helpful

Everyone is so helpful, nothing is to much. Very friendly. Keep up the goodwork

2024年5月27日
Neptune - Bury St Edmunds ロゴ

Neptune - Bury St Edmunds からの回答

Dear Barbara, Thank you for taking the time to leave us some feedback, we are so pleased to hear you found the staff friendly and helpful. We look forward to seeing you again soon. Kindest Regards Team Neptune Bury St Edmunds

5つ星のうち5の評価

I attended a mood board design workshop…

I attended a mood board design workshop held by Jane at the Bury st Edmund’s store. Jane was very welcoming and brilliant for any experience as being a beginner myself she gave me so many tips and design ideas that I could take away with me. She listened to my ideas and helped to enhance them with her expertise. I cannot wait to create my room from the designs we created and I will definitely be back in store to collect the items I need from Neptune. There was the perfect amount of people on the course for Jane to give enough time with each of us and plenty materials and photos to take away with on the mood board. Thanks again
Maxine

2024年5月15日
自発的なレビュー
Neptune - Bury St Edmunds ロゴ

Neptune - Bury St Edmunds からの回答

Dear Maxine, Thank you for taking the time to give us such lovely feedback. We are so pleased to hear you had a fantastic day and that you found the workshop beneficial to your project. We aim to support any project, no matter the size, and we really do value your feedback. We cant wait to hear all about your project and we hope to see you in store again very soon. Kindest Regards Team Neptune Bury St Edmunds.

5つ星のうち5の評価

Second workshop with Neptune

This is my 2nd workshop with Neptune. Both have been amazing fun and extremely useful. The designers, Gail and Jane, are hugely knowledgeable and both are a delight to spend time with.

It’s fascinating to hear what the other participants are at the workshop to achieve - and because we all have the same aim, we enjoy each others company.

The whole morning is such a positive experience and good value, I would highly recommend the workshops to anyone.

Can’t wait for the next one!!

2024年5月15日
自発的なレビュー
Neptune - Bury St Edmunds ロゴ

Neptune - Bury St Edmunds からの回答

Dear Trudi, Thank you for sharing your experience, we are so pleased to hear it was such a positive and fun workshop for you. We look forward to seeing you again very soon. Kindest regards Team Neptune Bury St Edmunds

5つ星のうち5の評価

I visited the beautiful Bury St Edmunds Neptune store

Last Sunday I visited the beautiful Bury St Edmunds store and found the experience delightful. I want to update the furniture in my dining room and the honest advice given by Sarah was excellent. Her expertise and product knowledge was second to none. Having gone home and discussed the options with my husband I will be returning to the store to make some purchases.

2024年5月19日
自発的なレビュー
Neptune - Bury St Edmunds ロゴ

Neptune - Bury St Edmunds からの回答

Dear Jill, Many thanks for leaving such a wonderful review, it's so great to hear from our customers and get a real insight into the service you received. I will pass on your feedback to Sarah and we look forward to seeing you in store again very soon. Kindest regards Team Neptune Bury St Edmunds.

5つ星のうち5の評価

Excellent Bury At Edmunds branch!

The Bury St Edmunds branch is always an absolute joy to visit. Stunning store, beautifully presented and the loveliest most engaging staff. Thank you so much, will be returning soon!

2024年5月4日
自発的なレビュー
Neptune - Bury St Edmunds ロゴ

Neptune - Bury St Edmunds からの回答

Dear Ella, Thank you for leaving such a lovely review, we are so pleased to hear of your experience in store and we look forward to seeing you again soon. Kindest Regards Team Neptune Bury St Edmunds

5つ星のうち5の評価

Friendly staff

Visited the Bury St Edmunds store yesterday and cannot speak highly about the helpful, friendly staff. Nothing was too much trouble even with a very indecisive customer.

2024年5月4日
自発的なレビュー
Neptune - Bury St Edmunds ロゴ

Neptune - Bury St Edmunds からの回答

Dear TL, Thank you for leaving such a lovely review, we are so grateful for the feedback and that the team were on hand to help. We look forward to seeing you again very soon. Kindest Regards Team Neptune Bury St Edmunds

5つ星のうち5の評価

A pleasure to visit!

It is always a great pleasure to visit Neptune, especially the Bury St Edmunds store! The range of stock is absolutely beautiful and the staff are always so lovely and friendly! Beulah especially is always friendly and happy to help!

2024年5月18日
自発的なレビュー
Neptune - Bury St Edmunds ロゴ

Neptune - Bury St Edmunds からの回答

Dear Samantha, Thank you for leaving such a lovely review, we are so grateful you have taken the time to leave us such wonderful feedback. We value your custom and look forward to seeing you again soon. Kindest Regards Team Neptune Bury St Edmunds

5つ星のうち5の評価

Amazing Customer Service

Amazing customer service. Staff were so accommodating and friendly!

2024年5月18日
自発的なレビュー
Neptune - Bury St Edmunds ロゴ

Neptune - Bury St Edmunds からの回答

Dear Amber, Thank you for leaving such a lovely review, we are so pleased to hear you had a lovely visit and enjoyed your new vase and flower arrangement. We hope to see you again very soon. Kindest Regards Team Neptune Bury St Edmunds

5つ星のうち5の評価

Lovely light and airy shop

Lovely light and airy shop, fabulous displays and products however, the icing on the cake, are the staff, friendly and helpful and willing to go the extra mile that is why we keep going back.

2024年4月27日
Neptune - Bury St Edmunds ロゴ

Neptune - Bury St Edmunds からの回答

Good afternoon Kennedy, thank you so much for leaving such a lovely review. It is lovely to hear of your experience with us in store. We look forward to see you again soon. Kind regards, Neptune Team.

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