Great Neptune delivery. Everything arrived in excellent condition. Very respectful, courteous and helpful. Offered advice on how to adjust the desk legs and assembled the large foot stool. Thank you t... もっと見る
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My friend and I had an excellent experience at Neptune in Chiswick because of the efforts made by Shilah. She is a total gem!
Without a doubt Neptune Chiswick store has the most wonderful people working there. Exceptional customer service care, particularly from Shaila. Always goes above and beyond to assist me with my order... もっと見る
FAO William Wylie - Neptune, Chiswick Store, Thank you for the excellent service with our purchase of the Balmoral Dining Table and Chairs.The help and service you personally gave us was outstanding f... もっと見る
企業が回答しました
企業情報
Neptune - Chiswick について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
305-307 Chiswick High Road, Chiswick, W4 4HH, London, Middlesex, 英国
- 0203 8141220
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Outstanding
I love everything about Neptune, great products, good quality and very stylish. Every time I drive passed I have to park up and go in. The staff are very welcoming and I love walking out with a purchase and a Neptune bag.
Simply stunning…
I visited your shop at Chiswick yesterday and what an absolutely stunning shop. So many lovely items all beautifully presented creating a very homely environment for viewing. It was great just wandering through the various rooms, the outside area being an added bonus. So many lovely things on show, and I did buy several items of which I am very pleased. I no doubt will be back for more, possibly accomoanied by my daughters' who have their own homes to decorate.
My visit coincided with a cookery demonstration by Becky Wilkinson, such a lovely person and a very enjoyable session. The tasting after wasn't too bad either 😋.
The staff were fantastic, very attentive,friendly, kind and helpful especially Charlotte Hunter I believe the manageress. Thank you for a lovely visit I could have stayed all day
I had time to wander round the store…
I had time to wander round the store and then spoke to a very helpful assistant who took a lot of trouble helping me.
It is a beautiful store to visit.
Exceptional design and service by Eva
We've had our bedroom designed by Eva last year and I love everything about it! Subsequently she has helped us update our living room and study. I love her sense of style, colour schemes and fresh ideas. Eva has spent time understanding our needs and how we use the rooms and tested lots of different ideas with us. She is amazing at incorporating existing pieces and suggesting moving pieces around to make the space more functional. Her designs have transformed our home into a peaceful, beautiful and more grown up space. Thank you!
Excellent piece of furniture and…
Excellent piece of furniture and beautifully finished. Delivery was seamless and delivery team were great. Received a bonus £50 voucher as a thank you from Neptune which encouraged me to buy a lamp to add as a finishing touch. Lovely company to deal with.
The Chiswick team were fantastic…
The Chiswick team were fantastic throughout. We really appreciated the input from the designers and are loving the items purchased. Great quality that should stand the test of time.
Eva was outstandingly good!
Eva was outstanding in helping us design and furnish our sitting room and dining room with Neptune furniture. She has excellent taste and style and used her considerable experience to very good effect. She was good at handling us and our expectations as well as providing a first class design in terms of furniture and colour. We are delighted and consider that we were very fortunate to have her help.
Great customer service with staff in…
Great customer service with staff in Chiswick store where I ordered on the phone. Really swift delivery and the delivery team were super helpful and nice.
You get what you pay for...
I have recently had a new Neptune kitchen. Eva, the designer from the Chiswick store, was absolutely amazing. Throughout she said, "I am happy when you are happy". I was delighted with the end result and the overall service, so much so that I returned to Eva to design my living living room. She has transformed my home. I could not recommend Neptune more.
Excellent customer service
Excellent customer service, Ahila went above and beyond to help. Am delighted with my new bowl and it's in pride of place in the kitchen!
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Great after sale service team of Neptune…
The after sale service team of Neptune is great! Although some part of furniture went wrong, but after sales team had spend effort to make up the faulty, I want to particularly mention Roberto and Raffell, they were the two delivery men came and fetch my furniture for exchange and return, they were very patient and careful, they also gave me good usage tips so I can avoid the scratching on the floor. Glad Neptune has good staff like them.

Neptune - Chiswick からの回答
Superb Customer Service
They put the customer first, great service, willing to put any wrongs to right. Always polite and efficient. I would certainly recommend this company

Neptune - Chiswick からの回答
The Neptune Experience
The atmosphere in the store was very calm and relax. I knew exactly what I wanted to buy(6 mugs)and was helped to do so by this friendly and soft spoken young woman, who wrapped my items individually very carefully.
The Neptune Experience makes all the difference in a not always pleasant world.
I can’t wait for my next visit when back in London.

Neptune - Chiswick からの回答
I love everything in Neptune .. staff so helpful in the store … gorgeous furniture layouts on display
I love everything in Neptune

Neptune - Chiswick からの回答
It’s a beautiful shop with beautiful…
It’s a beautiful shop with beautiful furniture ! The staff were friendly and approachable. There was a relaxed atmosphere where you could just browse if you wanted to. The staff were readily available to help but not crowding you.

Neptune - Chiswick からの回答
As always Neptune is a wonderful shop…
As always Neptune is a wonderful shop to browse around, full of beautiful and tempting items! I had two very nice ladies who helped me choose a lampshade for my lamp, which was delivered to the shop at a later date and I was informed of its arrival immediately.

Neptune - Chiswick からの回答
I enjoyed the Neptune experience
I enjoyed the Neptune experience. Very helpful staff nothing too much trouble stylish and good quality furniture and very quick service and delivery. I will definitely be back.

Neptune - Chiswick からの回答
Great demo
Great demo. Loved the food and the chat with Becky and seeing the kitchen in action. Always a pleasure coming to the Chiswick branch of Neptune, very kind staff and beautiful put together. Very inspiring

Neptune - Chiswick からの回答
Great store, great quality products
Great store, great quality products ! Love our new table

Neptune - Chiswick からの回答
Delightful people
Delightful people - thoroughly pleasant , professional, friendly and extremely helpful ! Love the products and delighted with my purchases

Neptune - Chiswick からの回答
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