Neptune - Chiswick レビュー 

111
•
TrustScore 5段階評価の5

4.9

305-307 Chiswick High Road, Chiswick, W4 4HH London, Middlesex, GB

•

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great Neptune delivery. Everything arrived in excellent condition. Very respectful, courteous and helpful. Offered advice on how to adjust the desk legs and assembled the large foot stool. Thank you t... もっと見る

5つ星のうち5の評価

My friend and I had an excellent experience at Neptune in Chiswick because of the efforts made by Shilah. She is a total gem!

5つ星のうち5の評価

Without a doubt Neptune Chiswick store has the most wonderful people working there. Exceptional customer service care, particularly from Shaila. Always goes above and beyond to assist me with my order... もっと見る

5つ星のうち5の評価

FAO William Wylie - Neptune, Chiswick Store, Thank you for the excellent service with our purchase of the Balmoral Dining Table and Chairs.The help and service you personally gave us was outstanding f... もっと見る

企業が回答しました


企業情報

  1. 家具店
  2. ・
  3. インテリア デザイナー
  4. ガーデン家具
  5. キッチン用品店
  6. リビングルーム用家具の店
  7. 家具の付属品

Neptune - Chiswick について

当該企業による記述

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


連絡先

  • 305-307 Chiswick High Road, Chiswick, W4 4HH, London, Middlesex, 英国

  • 0203 8141220

4.9

優良

TrustScore 5段階評価の5

111件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(111)

過去12か月のレビュー数: 2,277件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Outstanding

I love everything about Neptune, great products, good quality and very stylish. Every time I drive passed I have to park up and go in. The staff are very welcoming and I love walking out with a purchase and a Neptune bag.

2024年8月26日
5つ星のうち5の評価

Simply stunning…

I visited your shop at Chiswick yesterday and what an absolutely stunning shop. So many lovely items all beautifully presented creating a very homely environment for viewing. It was great just wandering through the various rooms, the outside area being an added bonus. So many lovely things on show, and I did buy several items of which I am very pleased. I no doubt will be back for more, possibly accomoanied by my daughters' who have their own homes to decorate.
My visit coincided with a cookery demonstration by Becky Wilkinson, such a lovely person and a very enjoyable session. The tasting after wasn't too bad either 😋.
The staff were fantastic, very attentive,friendly, kind and helpful especially Charlotte Hunter I believe the manageress. Thank you for a lovely visit I could have stayed all day

2024年7月18日
自発的なレビュー
5つ星のうち5の評価

Exceptional design and service by Eva

We've had our bedroom designed by Eva last year and I love everything about it! Subsequently she has helped us update our living room and study. I love her sense of style, colour schemes and fresh ideas. Eva has spent time understanding our needs and how we use the rooms and tested lots of different ideas with us. She is amazing at incorporating existing pieces and suggesting moving pieces around to make the space more functional. Her designs have transformed our home into a peaceful, beautiful and more grown up space. Thank you!

2023年7月15日
自発的なレビュー
5つ星のうち5の評価

Excellent piece of furniture and…

Excellent piece of furniture and beautifully finished. Delivery was seamless and delivery team were great. Received a bonus £50 voucher as a thank you from Neptune which encouraged me to buy a lamp to add as a finishing touch. Lovely company to deal with.

2024年5月9日
5つ星のうち5の評価

Eva was outstandingly good!

Eva was outstanding in helping us design and furnish our sitting room and dining room with Neptune furniture. She has excellent taste and style and used her considerable experience to very good effect. She was good at handling us and our expectations as well as providing a first class design in terms of furniture and colour. We are delighted and consider that we were very fortunate to have her help.

2024年3月26日
自発的なレビュー
5つ星のうち5の評価

You get what you pay for...

I have recently had a new Neptune kitchen. Eva, the designer from the Chiswick store, was absolutely amazing. Throughout she said, "I am happy when you are happy". I was delighted with the end result and the overall service, so much so that I returned to Eva to design my living living room. She has transformed my home. I could not recommend Neptune more.

2024年1月1日
自発的なレビュー
5つ星のうち5の評価

Great after sale service team of Neptune…

The after sale service team of Neptune is great! Although some part of furniture went wrong, but after sales team had spend effort to make up the faulty, I want to particularly mention Roberto and Raffell, they were the two delivery men came and fetch my furniture for exchange and return, they were very patient and careful, they also gave me good usage tips so I can avoid the scratching on the floor. Glad Neptune has good staff like them.

2023年10月27日
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Hello Maureen, thank you ever so much for your lovely review. We are so happy to hear that Roberto and Raffell were so helpful and that you have found our after sales team to be so attentive. I will be sure to pass on your feedback to the appropriate teams. If there is anything else we can assist you with do get right back in touch. Warmest regards, Amy F

5つ星のうち5の評価

Superb Customer Service

They put the customer first, great service, willing to put any wrongs to right. Always polite and efficient. I would certainly recommend this company

2023年7月26日
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Hi Jill, thank you so much for taking the time to send in your review - we are so happy to hear you have had such a positive experience. Warmest regards, Amy

5つ星のうち3の評価

The Neptune Experience

The atmosphere in the store was very calm and relax. I knew exactly what I wanted to buy(6 mugs)and was helped to do so by this friendly and soft spoken young woman, who wrapped my items individually very carefully.
The Neptune Experience makes all the difference in a not always pleasant world.
I can’t wait for my next visit when back in London.

2023年9月23日
自発的なレビュー
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Good Morning, Thank you for taking the time to lets us know about your experience. I would love a chance to talk to you to see what we can do to turn this into a 5*. Please feel free to email me Jamie.Papworth@Neptune.com

5つ星のうち5の評価

It’s a beautiful shop with beautiful…

It’s a beautiful shop with beautiful furniture ! The staff were friendly and approachable. There was a relaxed atmosphere where you could just browse if you wanted to. The staff were readily available to help but not crowding you.

2023年7月8日
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Thank you for your kind review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria

5つ星のうち5の評価

As always Neptune is a wonderful shop…

As always Neptune is a wonderful shop to browse around, full of beautiful and tempting items! I had two very nice ladies who helped me choose a lampshade for my lamp, which was delivered to the shop at a later date and I was informed of its arrival immediately.

2023年6月27日
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Dear Carol, Thank you for your kind review. We look forward to welcoming you back to Neptune Chiswick in the future. Best wishes Victoria

5つ星のうち5の評価

I enjoyed the Neptune experience

I enjoyed the Neptune experience. Very helpful staff nothing too much trouble stylish and good quality furniture and very quick service and delivery. I will definitely be back.

2023年6月6日
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Dear Annette, Thank you for your kind review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria

5つ星のうち5の評価

Great demo

Great demo. Loved the food and the chat with Becky and seeing the kitchen in action. Always a pleasure coming to the Chiswick branch of Neptune, very kind staff and beautiful put together. Very inspiring

2023年6月4日
自発的なレビュー
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Good afternoon Elena,

Thank you so much for the lovely feedback regarding your visit into store to take part in our cooking demo with Becky Wilkinson. We always have a great atmosphere when we have instore events and it sounds like this was no exception! Thank you for coming along and for the kind feedback regarding the store and the team. We cannot wait to welcome you back! Keep an eye out on our socials for more upcoming events!

Many thanks

Will Wylie

5つ星のうち5の評価

Great store, great quality products

Great store, great quality products ! Love our new table

2023年5月13日
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Good afternoon,

Thank you very much for taking the time to leave us a review! The feedback is very much appreciated. We hope you enjoy using your table and benches and look forward to seeing you again very soon.

Many thanks

Will

5つ星のうち5の評価

Delightful people

Delightful people - thoroughly pleasant , professional, friendly and extremely helpful ! Love the products and delighted with my purchases

2023年4月24日
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Good morning Emma,

Thank you very much for taking the time to leave us your feedback. It is great to hear and always helps us to improve!

We look forward to seeing you instore again soon!

Best wishes

Will Wylie

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報