Neptune - Chiswick レビュー 

111
•
TrustScore 5段階評価の5

4.9

305-307 Chiswick High Road, Chiswick, W4 4HH London, Middlesex, GB

•

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5つ星のうち5の評価

Great Neptune delivery. Everything arrived in excellent condition. Very respectful, courteous and helpful. Offered advice on how to adjust the desk legs and assembled the large foot stool. Thank you t... もっと見る

5つ星のうち5の評価

My friend and I had an excellent experience at Neptune in Chiswick because of the efforts made by Shilah. She is a total gem!

5つ星のうち5の評価

Without a doubt Neptune Chiswick store has the most wonderful people working there. Exceptional customer service care, particularly from Shaila. Always goes above and beyond to assist me with my order... もっと見る

5つ星のうち5の評価

FAO William Wylie - Neptune, Chiswick Store, Thank you for the excellent service with our purchase of the Balmoral Dining Table and Chairs.The help and service you personally gave us was outstanding f... もっと見る

企業が回答しました


企業情報

  1. 家具店
  2. インテリア デザイナー
  3. ガーデン家具
  4. キッチン用品店
  5. リビングルーム用家具の店
  6. 家具の付属品

Neptune - Chiswick について

当該企業による記述

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


連絡先

  • 305-307 Chiswick High Road, Chiswick, W4 4HH, London, Middlesex, 英国

  • 0203 8141220

4.9

優良

TrustScore 5段階評価の5

111件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.9

すべてのレビュー

(111)

過去12か月のレビュー数: 2,277件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great service

2023年4月22日
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Good morning Alison,

Thank you for taking the time to leave us a review! I hope you love the new ceramic jars and are able to put them to good use!

Look forward to seeing you again soon

Many thanks

Will Wylie

5つ星のうち5の評価

I have been wholeheartedly happy and…

I have been wholeheartedly happy and thrilled with the service and input that I've received from Eva. The design process was very exciting and enjoyable from the first meeting where ideas and preferences for fabrics choices, colours etc were assessed. Consideration was also given to existing choices already selected such as flooring and wall colours etc. The quality and depth of the mood boards that followed was incredible. Layouts that I couldn't have foreseen were suggested, the blend of fabrics from upholstery to accessories were fabulous. The outcome of our projects - living room, kitchen/diner, master bedroom is exquisite and very homely. Eva's level of communication was brilliant, answers were given quickly, reassurances, follow up on anything that was missing/unexpected was immediately remedied. The whole process helped me through our build project, being able to see the end game kept morale high. From start to finish my hand was held and I was never in doubt that the end result was going to be of great quality. Fabuloso!

2022年11月22日
自発的なレビュー
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Good afternoon Philippa,

Thank you so much for your thoughts on your experience. Eva is incredibly detailed with her designs and takes a lot of pride in her work so to hear this feedback reminds us all why we do what we do. She has thoroughly enjoyed guiding you on your design journey and to see the fruits of her labour makes it all the worthwhile.

I very much hope you continue to enjoy the end result and Eva and the team are always here to assist you should you need any more help

Best wishes

Will Wylie

5つ星のうち5の評価

Beautiful kitchen and an amazing design experience

Not only have we got the most beautiful kitchen, but the whole planning & design process has been so amazing. Aneeta, our Neptune designer, did such an incredible job designing our kitchen. She really understood what we wanted to achieve and she was so creative with her ideas. She also made us look at our kitchen space differently and how we could maximise on how we use it. I love our kitchen so so much, it’s timeless and beautiful. The craftsmanship of the cabinets and the attention to detail is stunning. I’m so grateful to Aneeta and Neptune for designing us such a beautiful kitchen and for making the whole project journey such an enjoyable experience.

2023年3月17日
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Good afternoon Kathryn,

It was lovely to meet you last week and it was fantastic to hear how well the installation went on the kitchen! I know Aneeta has very much enjoyed working alongside you on your project and to hear your kind words makes it all the worthwhile! Aneeta is a brilliant designer and we are very lucky to have her as part of the team as I am sure you will agree.

Thank you so much trusting us with your project and we cannot wait to see the photos!

I hope to see you in store again very soon

Best wishes

Will Wylie

5つ星のうち5の評価

Great shop and great service

Ordered my vase online it arrived in the time frame that was advised at the time of purchase. Very happy with my purchase . The shop is full of amazing objects and lovely furniture. Well worth a visit.

2023年3月6日
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Good afternoon Joyce,

Thank you so much for taking the time to leave a review of your purchase. I very much appreciate the kind words regarding the store and I hope we see you in store again soon!

Many thanks

Will

5つ星のうち5の評価
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Good morning Annette,

I hope you are keeping well,

Thank you for taking the time to leave this feedback. I am pleased to hear that your experience was a good one!

We look forward to welcoming you back into store

Best wishes

Will Wylie

5つ星のうち5の評価

As an Interior Designer requiring a…

As an Interior Designer requiring a kitchen for a client, Aneeta at Neptune Chiswick designed and orchestrated the perfect kitchen for a restricted space. Given the limitations of the scale of the kitchen, the end result delivered not only the practical solutions required, but a beautiful looking kitchen which my clients are enjoying very much.

2023年2月17日
自発的なレビュー
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Good afternoon Neil,

Thank you for taking the time out to leave Aneeta and the store this positive review! I know Aneeta has thoroughly enjoyed her time working with you and has been very grateful for your co-operation throughout the project. It was certainly a challenging space but i believe Aneeta has created a fantastic design which i am sure the clients will enjoy for many years to come!

Thank you again and we look forward to seeing you again soon!

Best wishes

Will Wylie

5つ星のうち5の評価

Exceptional workmanship, design and customer service

Thank you Neptune for my beautiful kitchen, living room and study which I absolutely adore. The quality of the service and materials (furniture, fabrics, rugs and paints) has been exceptional, particularly the seamless way in which Eva, my Home Designer has engaged with me from start to finish (she has wonderful taste that echoes my own and such great design ideas), arranging just the right number of appointments to create the mood charts and ensure that every detail was perfect.
Will, the showroom manager was also very helpful as was Richard who led on the technical aspects of the kitchen specification from Eva's design (not easy in an 1840 house with some significant challenges) and his team, including Matt who fitted the kitchen together with input from Luke, Christian, Bart and Ryan - all very skilled indeed.

2023年2月11日
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Good morning Maggie,

I hope you are well,

Thank you for inviting us both to see you last week! It was fantastic to see the end result of what has been a thoroughly enjoyable project for Eva to work on! I know she takes great pride in her designs and your space provided a welcome challenge!

The kitchen is beautifully laid out and flows seamlessly into the living area and the scheme envisaged has really come to life!

Thank you for your kind words for all involved and we hope you thoroughly enjoy your space for years to come!

Best wishes

Will

5つ星のうち5の評価

I love my new Neptune kitchen SO much

I love my new Neptune Kitchen SO much! Whilst this is not a surprise to me, the fact that I thoroughly enjoyed the design and fitting process too really was unexpected. I really can't praise the whole Neptune team enough. The designer Aneeta was brilliant: she designed me a fabulously clever kitchen within my budget, guided me through the design process, thought of every tiny detail (and doubtless many more that I don't know about!) and was a complete pleasure to work with. What I think matters beyond even the smoothness of the logistics or the fact that the cabinetry is so beautifully made, is how problems (very few) were solved: swiftly and cheerfully. This kitchen is built to last. I'm not exaggerating to say it has changed my life. Neptune kitchens really are as good as everyone tells you.

2023年2月7日
自発的なレビュー
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Good morning Nikki,

I hope you are well,

Thank you so much for taking the time to leave a review regarding your neptune experience! For us to hear that this has changed your life reminds us exactly why we do what we do! The aim is to create you a space that fulfils all your needs and desires and will last you for many many more happy years to come!

I know Aneeta and the team have thoroughly enjoyed working on your project with you and to hear this feedback makes it all the worthwhile!

We look forward to seeing you in store again soon!

Best wishes

Will Wylie

5つ星のうち5の評価

Amazing Store Team

The store employee was very supportive and smiling. She helped me choose my Christmas gifts and offered suggestions. I left completely satisfied and happy from your Chiswick store.

2022年12月21日
自発的なレビュー
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Hi Nuran, So glad to hear that you had a great experience in our Chiswick store, We look forward to welcoming you back again soon. Best wishes Will

5つ星のうち5の評価

FAO William Wylie

FAO William Wylie - Neptune, Chiswick Store, Thank you for the excellent service with our purchase of the Balmoral Dining Table and Chairs.The help and service you personally gave us was outstanding from original order to delivery, everything went to plan. I would highly recommend Neptune Chiswick and Mr William Wylie, thank you

2022年11月1日
自発的なレビュー
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Good afternoon Maggie,

Thank you so much for your feedback. Its been a pleasure to help you both over the past year. Please do not hesitate to reach out to me should you need anything else! I am more than happy to help!

Look forward to hearing from you soon!

Best wishes

Will

5つ星のうち5の評価

Great shopping experience at the Chiswick store

Visited Chiswick store during my travels. Met with a smile from every member of staff - whether they were engaged on the phone or helping others. Bought some of the lovely white Christmas houses. Staff gave me boxed items as I was travelling. Nothing was too much trouble which actually made me buy more! Great atmosphere!

2022年12月6日
自発的なレビュー
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Good afternoon Sue,

Thank you so much for taking the time to leave us a review. Many thanks for your kind words. We hope to see you instore again very soon!

Best wishes

Will Wylie

5つ星のうち5の評価

Lovely experience

I visited Neptune's shop in Chiswick to buy 2 dining chairs. I have received useful advice and assistance from a very friendly and knowledgeable staff member. I took home a few fabric samples to help with my decisions. The delivery was highly professional, I was communicated the delivery slot promptly. I am very happy with my beautiful and comfortable chairs. Highly recommended!

2022年11月8日
5つ星のうち4の評価

Helpful friendly service

Helpful friendly service. Store has a warm and festive atmosphere. I love the bags you receive your purchases in.

2022年11月11日
自発的なレビュー
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Thank you very much for your kind feedback!

We hope to see you in store again soon!

Many thanks
Will Wylie

5つ星のうち5の評価

Great customer service from Neptune Chiswick

I recently bought some paint from Neptune Chiswick.
I paid over the phone and parked outside and the manager Will came out to my car to deliver it to me. I was very impressed with the level of service.
I would recommend this store to my friends.

2022年11月8日
自発的なレビュー
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Good afternoon Gina,

Thank you for your kind words! We are always on hand to help at any and every opportunity. Please don't hesitate to contact us again should you need anything else!

Best wishes

Will

5つ星のうち5の評価

Redesign of living room and kitchen

We were delighted with the work that Eva did for us on our living room and kitchen. Eva helped us understand the different materials and approaches we could use for what we were trying to achieve, and presented us with excellent designs. Communication was good throughout. Eva helped us transform our home and we are very happy with the end result.

2022年11月13日
自発的なレビュー
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Good afternoon Will,

I hope you are well,

Thank you for utilising our kitchen design service with Eva. I know she has thoroughly enjoyed working on your project. Its great to hear that your kitchen journey with Neptune was a smooth one and also fabulous to hear that you are pleased with the fruits of her labor!

Thank you very much for the feedback!

We hope to see you in store again soon!

Best wishes

Will Wylie
Store Leader

5つ星のうち5の評価

Perfect service and gorgeous interior…

Perfect service and gorgeous interior products too of course and looking so pretty too and Christmassy too!

2022年11月13日
自発的なレビュー
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Hi Alex,

Thank you so much for taking your time to leave a review. It is very much appreciated! I am pleased you found your visit to be a pleasant one!

We hope to see you again soon!

Many thanks

Will Wylie
Store Leader

5つ星のうち5の評価

very good quality and design of items…

very good quality and design of items for sale, thoughtfully displayed in a lovely showroom which is so helpful. at the staff at the Chiswick shop ante knowledgeable, friendly, professional and a pleasure to deal with. The entire experience was spot on! thank you Chiswick Neptune

2022年10月15日
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Good afternoon Sue,

Thank you so much for your feedback! It is fantastic to hear! I will pass on your kind words to the team and we very much look forward to seeing you in store again soon!

Best wishes

Will
Store Leader

5つ星のうち5の評価

Rhiannon was amazing

Rhiannon was amazing. Super service. Listed and really adapted to my own ideas and preferences . Excellent service

2022年8月20日
自発的なレビュー
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Good afternoon Laura,

Thank you so much for the feedback on the service you had with Rhiannon! She thoroughly enjoyed your project and we cant wait to see you in store again soon!

Many thanks

Will Wylie
Store Leader

5つ星のうち5の評価

Such helpful ladies in Chiswick store

Such helpful ladies in Chiswick store; took everything off the beautifully laid table so that I could open out the extension and have a good look. Really relaxed and helpful store. Ordered online on the Tuesday and table arrived Friday, all assembled in 10 minutes. We’re really pleased with it, thank you.

2022年10月17日
Neptune - Chiswick ロゴ

Neptune - Chiswick からの回答

Good afternoon Katie,

Thank you so much for your kind words regarding the girls in store! Nothing is too much trouble for the team and we will always be more than happy to help!

I hope you enjoy the table and please do not hesitate to contact us in store should you need any more advice.

Many thanks

Will Wylie
Store Leader

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