We have shopped at this store for many years. The staff as so professional kind and great at listening to what your vision is and then helping bringing it together with bells on. Over the last 4 month... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Neptune at Colchester is one of my go to stores . It’s always been an enjoyable experience, and I’m fortunate because each visit I’ve received outstanding service from the home specialist Sally . She... もっと見る
企業が回答しました
Amazing Mini Me Mood Board workshop hosted by Debbie. My daughter had so much fun talking colours, textiles and designing her dream bedroom! She chose rhubarb for her walls … can’t wait to start pa... もっと見る
企業が回答しました
I came into the Colchester store just before it was closing on a Sunday before Christmas with my daughter. The ladies were lovely, staying after closing time to order me an Albert 8ft Christmas Tree a... もっと見る
企業が回答しました
企業情報
Neptune - Colchester について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
342 London Road, Stanway, CO3 8LT, Colchester, Essex, 英国
- 01206 212 650
4.9
優良
260件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Beautiful quality and beautifully packed
I bought three green eucalyptus sprays to sit behind a mirror over Christmas and they were perfect. The foliage looks really natural, great colour, and excellent quality — just what I expect from Neptune.
They were also extremely well packaged and arrived in lovely condition. I’ve ordered from Neptune many times and the quality and attention to detail is always spot on.
Our shop of choice that’s reasonably close to where we live is Colchester — excellent staff —
Highly recommend.
2026年1月6日
自発的なレビュー
Neptune - Colchester からの回答
Good afternoon, Jules,
We're happy to hear that the eucalyptus sprays were perfect for your Christmas decor! We appreciate your kind words regarding the quality and packaging. It's great to know that our team provided excellent service and that you highly recommend us. Thank you for your continued support.
Warmest regards
Charlene
Store Leader
Prices are generally high and they took…
Prices are generally high and they took 100% payment up front, even though the product was not in stock and they could not give a delivery date.
Relied on me to keep phoning regard when delivery would be made.
2025年12月23日
Neptune - Colchester からの回答
Good afternoon Andrew,
We appreciate you taking the time to leave your feedback. We're sorry you had to call to inquire about your delivery. We'll review our communication procedures to improve our customer experience. We hope your enjoying your new table & chairs.
Have a lovely evening.
Warmest regards
Charlene
Store Leader
Neptune - Colchester からの回答
We're happy to hear that you love our collection of glass baubles this year. Thanks for your feedback! Look forward to see you again soon.
Warmest regards
Charlene
Store Leader
Fantastic service from Debbie at…
Fantastic service from Debbie at Neptune. Kind friendly amazing so helpful.
2025年12月9日
Neptune - Colchester からの回答
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your kind words with us! We will pass this onto Debbie. Look forward to see you again soon.
Warmest regards
Charlene
Excellent product very professional…
Excellent product very professional service quality item and very well packaged first class service would recommend this company to any one and the courier service was first class
2025年11月20日
Neptune - Colchester からの回答
Good morning Graham,
We appreciate you taking the time to leave us such a fantastic review! We're happy to hear that you had a positive experience with our product and service. Hope to see you again soon.
Warmest regards
Charlene
Store Leader
Very helpful and beautifully made.
2025年11月13日
Neptune - Colchester からの回答
Good afternoon David,
We appreciate your feedback and are so glad you find our product helpful and well-crafted! Enjoy the rest of your Sunday.
Warmest Regards
Charlene
Store Leader
Excellent customer service
2025年11月11日
Neptune - Colchester からの回答
Good afternoon Sandie,
Thank you for leaving your feedback.
Warmest regards
Charlene
Just fantastic quality goods every time
Just fantastic quality goods every time. Wonderfully helpful service from the Colchester staff as always. This time a coffee table and console table purchased. Delivered perfectly by the wonderful Kyle and Bailey. Just a perfect experience all round. Thanks so much and keep it up.
2025年11月6日
自発的なレビュー
Neptune - Colchester からの回答
Good afternoon Andy,
We appreciate your fantastic feedback and 5-star rating! We're so happy to hear you consistently receive quality goods and helpful service from our team. It's great to know your recent purchase and delivery went perfectly. Thanks for your continued support!
Warmest regards
Charlene
Store Leader
Alfi and Josh did a great job with our…
Alfi and Josh did a great job with our delivery. They were efficient and polite and couldn’t have been more helpful.
2025年11月2日
自発的なレビュー
Neptune - Colchester からの回答
Good afternoon Linda,
We appreciate you taking the time to leave us this fantastic review! We're so glad to hear that your delivery experience was efficient and helpful.
Warmest regards
Charlene
Store Leader
Alfi & Josh delivered and assembled my…
Alfi & Josh delivered and assembled my table perfectly.
2025年11月6日
自発的なレビュー
Neptune - Colchester からの回答
Good afternoon Nina,
We're happy to hear that your table was delivered and assembled perfectly. Thank you for your positive feedback; we appreciate it and will pass onto the delivery team.
Warmest regards
Charlene
Store Leader
Outstanding service from Sarah
Visited store yesterday to try and source a particular item. We were warmly greeted by Sarah and Charlene who both made us very welcome.
Sarah worked some magic and managed to source our item…we were thrilled.
The level of customer service was exemplary and Sarah is a true credit to the Neptune organisation. Thank you so much Sarah.
We definitely be back!!
2025年10月24日
自発的なレビュー
Neptune - Colchester からの回答
Good afternoon Neal,
We're happy to hear that you felt so welcome during your visit and that our team especially Sarah, could find the item you had your eye on. We appreciate your kind words and look forward to your return!
Warmest regards
Charlene
Store Leader
Great service by very helpful friendly…
Great service by very helpful friendly staff.
Lovely store well laid out and beautiful accessories
2025年10月14日
Neptune - Colchester からの回答
Good afternoon Paula,
We appreciate tsking the time to feedback your kind words! We're so glad you found our staff helpful and friendly and that you enjoyed our store and accessories.
Warmest regards
Charlene
Store Leader
Fantastic
Fantastic, same gents again please! Delivery and assembly was fantastic again and again. Steve and Dave.
2025年10月14日
自発的なレビュー
Neptune - Colchester からの回答
Good afternoon Suzanne,
We're happy to hear that the delivery and assembly were fantastic! We appreciate your kind words and are glad you enjoyed your experience. Thanks for your feedback!
Warmest regards
Charlene
The products are really high quality…
The products are really high quality and the staff are so friendly and so helpful, we’ve had some great advice too
2025年9月30日
Neptune - Colchester からの回答
Good afternoon
We appreciate you taking the time to share your positive experience. It's great to hear that you found our products high quality and our team helpful!
Warmest regards
Charlene
Store Leader
Amazing service …
Always receive outstanding customer service with Neptune Colchester. Debbie & Charlene are so welcoming and have dedicated so much time and attention to choose the right items to suit our home. They literally can’t do enough and have made our new house a home. The delivery guys Ant &
Lee delivered our bed promptly and efficiently, put it together and took time to explain how to look after it. I can’t think of any company that does that. So thank you. The only niggle is the delivery date as you don’t know which day it will be till the Friday before which is hard to manage time off work. Thank you so much.
2025年9月11日
自発的なレビュー
Neptune - Colchester からの回答
We're happy to hear that you received outstanding customer service and that our team helped make your new house a home. Debbie loves working with you and creating the space within your home. We appreciate your feedback regarding the delivery date and will review our scheduling process. Thank you so much! Look forward to seeing you again soon.
Warmest regards
Charlene
Store Leader
Neptune - Colchester からの回答
Good evening Kate,
We're glad you found our staff friendly and great to hear the store looked beautiful. Thanks for your lovely feedback!
Warmest regards
Charlene
Store Leader
Ant and Jason the delivery guys were…
Ant and Jason the delivery guys were brilliant. A credit to Neptune and I would request these twos guys on any future deliveries.
Neptune furniture arrives beautifully wrapped and very good quality.
Diane at the Colchester branch was very helpful.
2025年8月13日
自発的なレビュー
Neptune - Colchester からの回答
Hi there! Thank you for taking the time to leave us your 5* review and for your comments about Ant, Jason and Diane. We love reading reviews about our teams and will be sure to pass this on. We look forward to seeing you again soon. With warmest regards. Scott
all round 100%
The chairs I bought were excellent and the delivery and shop experience were 100%
2025年8月5日
Neptune - Colchester からの回答
Good evening Adrienne,
We are so glad you had such a wonderful experience with our chairs and delivery service! Thank you for taking the time to leave your fantastic feedback.
Warmest regards
Charlene
Store Leader
Excellent delivery crew of my Edinburgh 110 coffee table
I had a Edinburgh 110 Square coffee table delivered this morning and Alfi & Josh the delivery crew was extremely polite and helpful they delivered on time and even called to let me know that they would be arriving on schedule! They was respectful of my property by taking of their shoe’s even when I said it wasn’t necessary! Neptunes should be proud to have Alfi & Josh working for them! Thank you Alfi & Josh and l hope they had a safe journey back to Bath!
2025年8月1日
自発的なレビュー
Neptune - Colchester からの回答
Good evening Sheree,
We appreciate you sharing your delivery experience. We're happy to hear that the delivery crew was polite, helpful, and respectful of your property. We will pass along your kind words to them. Thank you for your feedback!
Warmest regards
Charlene
Store Leader
Neptune - Colchester からの回答
Good evening Carl,
We're glad our staff was friendly and polite. Thank you for your positive feedback; we appreciate it.
Hope to see you again in store soon.
Warmest regards
Charlene
Store Leader
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。