We have purchased various beautiful items from Neptune in Knutsford including the Matilda chairs & the large Overton Wall Art 11 for our new contemporary apartment They are just perfect and we are... もっと見る
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Fabulous, friendly staff at the Knutsford store ,made choosing our new suite a complete dream. They assisted with colour choices and provided fabric samples which were very useful. We are VERY pleased... もっと見る
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Yes I am really pleased with purchase from Neptune knutsford staff really lovely and very helpful especially lady who served me sorry I can’t remember her name but she made me a lovely coffee
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Our new bed head looks lovely. We originally wanted to fix to the bed base but the headboard needs two fittings at each side not the normal one. So we wall mounted it and it was super easy with the hi... もっと見る
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企業情報
Neptune - Knutsford について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
Chelford Rd, WA16 8TA, Knutsford, Cheshire, 英国
- 01565 354002
4.8
優良
278件のレビュー
顧客にレビューを依頼しています
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Just Devine
The quality of the products is just superb. The staff in the knutsford store are delightful and so welcoming.
2025年12月1日
Neptune - Knutsford からの回答
We appreciate your kind words and 5-star rating! We are so glad to hear that you enjoyed the superb quality of our products and the welcoming team.
Thanks again and look forward to seeing you again,
Marise
Lovely people giving excellent customer…
Lovely people giving excellent customer service.
Great layouts showing ideas for every room, plenty of parking- what more could you ask for?
2025年12月29日
Neptune - Knutsford からの回答
Hi Linda, thanks so much for leaving such a lovely review, I’m glad you liked the store and were happy with our service. We hope to see you again soon. Best wishes Jo
We visited the Knutsford store in…
We visited the Knutsford store in November, quite a drive from home. The store is beautiful and staff were lovely. We bought a few things and were given a gorgeous Christmas bauble gift as well as a free candle (which smells amazing) for signing up to the online newsletter. Absolutely loved our visit and will definitely be back!
2025年11月16日
自発的なレビュー
Neptune - Knutsford からの回答
We're happy to hear that you enjoyed your visit to our Knutsford store! It's great to know you found the store beautiful and the staff lovely. We appreciate your positive feedback on the gifts and will be sure to see you again!
Many thanks
Marise
André and Peter were a pleasure
André and Peter were a pleasure. They were friendly and jovial and were attentive to every detail in their manner.
They messaged ahead of time and arrived early in the day which meant I could continue with my day.
They were careful in handling my footstool and I noted they used slippers to enter my apartment which I was very grateful for. I am very happy with my product and with the service. André and Peter had come a long way and had further tracks to take today. Thank you both.
2025年12月1日
自発的なレビュー
Neptune - Knutsford からの回答
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the team's attention to detail and respect for your home. Thank you for sharing your feedback. I will pass those comments onto the delivery team, thank you again for taking the time to review our products and service.
Marise :)
Neptune - Knutsford からの回答
Hello Paul,
thank you for taking the time to review our service from the store, I will pass the comments onto the team, they will be delighted, thank you.
Marise
Lovely table and chairs. Excellent staff
Purchased a beautiful table and chairs and butchers block plus bar chair to go in my new kitchen. Grace was really helpful in store and also in arranging the delivery. The delivery guys were extremely courteous and delivered very much on time. Thank you
2025年11月19日
自発的なレビュー
Neptune - Knutsford からの回答
Hi Julie, Thank you for your great 5* review. I'm glad you're pleased with the items you bought and I'll pass on your kind comments to Grace and the delivery team. We look forward to seeing you again. Best wishes Jo
Classy table and bench
New table for new house. We needed something that would work for two people but extend easily for grandchildren etc. This does the job perfectly, with bench easily stored under extendable table. Delivered and assembled by Clint and Marcin. Two great guys for whom nothing was too much trouble.
2025年11月17日
自発的なレビュー
Neptune - Knutsford からの回答
Hi Ian! Thank you for your great 5* feedback regarding your recent purchase and delivery team, Clint and Marcin . We look forward to seeing you again soon. With warmest regards, Scott
Seamless! Buy, arrange delivery date, get a time slot and it’s there.
Helpful staff. Delightful delivery people. I love this company.
2025年11月12日
Neptune - Knutsford からの回答
Hi Julie, I'm glad you loved shopping with us and really appreciate the review. I'll be sure to pass your comments on to the team. Best wishes Jo
Lovely lighting products
Lovely lighting products , good packaging to keep thh hi r glass light stable .
2025年11月12日
Neptune - Knutsford からの回答
Hi Joanne, I'm glad to hear that you find our lighting products lovely. I'm also glad our packaging ensured the glass light's stability. Thanks for your feedback! Best wishes Jo
Beautiful store in Knutsford and…
Beautiful store in Knutsford and friendly staff. Kate was outstanding and so helpful in dealing with our enquiry about some minor touch ups to our gorgeous Neptune kitchen, thanks to the lifetime guarantee.
2025年11月8日
Neptune - Knutsford からの回答
Hi Julie, Thanks so much for leaving such a lovely review, I've passed on your kind comments to Kate and I'm glad to hear we could help. Best wishes Jo
When I had a problem with my light… to sort it right
When I had a problem with my light fitting they strived
2025年11月7日
Neptune - Knutsford からの回答
Hi Ingrid, we appreciate you sharing your experience and we're glad we could assist you with your light fitting issue. Thank you for your feedback. Best wishes Jo
Helpful staff.
Helpful staff.
Beautiful setting.
Poss less ‘waiting time’ for items eg place mats would be helpful.
2025年11月6日
Neptune - Knutsford からの回答
Hi Lesley, thanks for your lovely review. I'm glad you enjoyed looking around the store and found the team helpful and I also appreciate your feedback on the timeframe of stock availability. Best wishes Jo
Quality of the products and service…
Quality of the products and service given by the staff
2025年10月6日
Neptune - Knutsford からの回答
Hi Sarah, we appreciate you taking the time to leave this great review. We are so happy you were pleased with our products and the team's service. Best wishes Jo
Excellent service from shop to…
Excellent service from shop to delivery. Highly recommend. Friendly from start to finish. Regular precise updates on delivery. Great
2025年9月29日
自発的なレビュー
Neptune - Knutsford からの回答
Thanks for the review, we really appreciate your feedback. I'm really pleased you are happy with everything. Best wishes Jo
Being priced out of the market!
The staff are wonderful at knutsford and Chrissie was most helpful. I’ve had lots of furniture cushions paint and lamps, lights, etc from here. My only gripe is the prices have become ridiculous the last couple of years and the faux flowers .. well, I was astounded at the cost of the Eucalyptus stems- £45 each!! Where do they get these prices. Really disappointed.
2025年9月20日
自発的なレビュー
Neptune - Knutsford からの回答
Hi Pam,
thank you for taking the time to review your experience at Neptune in Knutsford I'm so happy to hear that you have enjoyed shopping with us in Knutsford and I will pass on your comments to Chrissy :)
I am sorry you were disappointed with the pricing but I can assure you that Neptune do take a lot of care and attention using the best materials to achieve a very realistic stem on our faux flowers. Neptune as a company do take all your feedback onboard and it is part of the Neptune philosophy to continually value engineer our products, you may have noticed quite a few items this season have been priced more competitively for the quality and design.
Thank you again for your time and hopefully we will see you instore again soon.
Many thanks,
Marise
Atrocious service from the Knutsford…
Atrocious service from the Knutsford store over missing part for Pembroke bookshelves. Apparently no Neptune store had had the missing part for the 4 months since we ordered. Really? Only when I asked would I be able to get it if I ordered from the Cheltenham store did we get any anction Also , they managed to send 2 extra shelves and men arrived to pick them up unannounced Monday of this week.
No communication about extra shelves ordered. All in all a very disappointing experience. It is a shame because your products are nice. We already have a 10-seater dining table and chairs from Neptune that we have had for many years.
2025年9月16日
Neptune - Knutsford からの回答
We're sorry to hear about the issues with the Pembroke bookshelves and the missing part. We regret the lack of communication regarding the extra shelves. We appreciate your feedback and will address these concerns to improve our service. We value your long-term patronage and I'm glad everything has been resolved now. Best wishes Jo
We have just taken delivery of our new…
We have just taken delivery of our new Chichester bedroom furniture and are thrilled with it.
We ordered it from the Knutsford showroom. The staff were very knowledgeable and friendly and it is a lovely showroom to visit.
Special thank you to Dave and Nev who delivered it today. The large chest of drawers were particularly heavy and they did a fantastic job of getting it upstairs. It was tremendous effort in a confined space.
They made sure we were completely happy and gave advice on how to care for our new furniture before they left.
Our first experience of Neptune has been excellent and we will be ordering more from them before long.
2025年9月4日
自発的なレビュー
Neptune - Knutsford からの回答
Hi Alison,
what a lovely review to read first thing in the morning, thank you for taking the time to review your shopping experience at the Knutsford store and also our delivery team, I will pass on all your comments. It is always lovely to get feedback from our customers, we have a wonderful team who do their best, so we are delighted you love your new bedroom furniture, enjoy!
Many thanks,
Marise
Our new bed head looks lovely
Our new bed head looks lovely. We originally wanted to fix to the bed base but the headboard needs two fittings at each side not the normal one. So we wall mounted it and it was super easy with the high quality oak fittings Neptune provides although the screws were far too short. The delivery men were very professional and polite and were very careful getting up our twisty staircase. Thanks guys!
2025年8月25日
Neptune - Knutsford からの回答
Hello Helen,
thank you for the absolutely lovely review, I will pass it onto the team. So glad you are happy with your new bed. Also wonderful to hear our delivery team were so helpful :)
Many thanks,
Marise
Professional and friendly staff who…
Professional and friendly staff who made the delivery process a pleasure.
2025年8月18日
Neptune - Knutsford からの回答
Hi Colin, we appreciate you taking the time to share your positive delivery experience. We're happy our staff made the process pleasant and professional for you. Hope to see you soon. Best wishes Jo
Love Neptune
Have purchased from Neptune before, never been disappointed, always very good quality and choice, as well as service always go above and beyond! No complaints!
2025年8月18日
Neptune - Knutsford からの回答
Hi Jane,
thank you for taking the time to review us, it does make a huge difference to the team to get such lovely feedback. Thank you again :)
Marise
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