We took delivery of our dresser and really love it. The quality is excellent and it fits in perfectly. I really like the way you work and really appreciate Eleanor's attention to detail and makin... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
We took delivery of our dresser and really love it. The quality is excellent and it fits in perfectly. I really like the way you work and really appreciate Eleanor's attention to detail and makin... もっと見る
企業が回答しました
We made a call to Neptune in Tonbridge to make an appointment. On that visit we met Tom Servante who took us through design options, ideas and products. We were 'hooked' and have never looked back. We... もっと見る
企業が回答しました
We recently purchased a kitchen from Neptune Tonbridge designed by William (Bill) Benson. We are thrilled with our new kitchen - Bills design flair, advice and attention to detail were more than we co... もっと見る
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Kim and Sally are exemplar and have been every time I have visited the Tonbridge store… my ‘happy place’. I would give them six stars if I could. They are also patient and offer the epitome of an exce... もっと見る
企業が回答しました
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Unit 1-2 Tannery Road, TN9 1RF, Tonbridge, Kent, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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Neptune Kitchen install. I ordered a kitchen with Neptune in Tonbridge in September last year. From the planning through to Installation, the service was faultless. Bill Benson the designer and James Booth and his team did a fantastic job. I highly recommend them. They were professional at all times and everything was so well organised, it was amazing. I love my new kitchen, thank you to all the team for making such a fantastic experience from start to finish.
A first class team!

Neptune - Tonbridge からの回答
We made a call to Neptune in Tonbridge to make an appointment. On that visit we met Tom Servante who took us through design options, ideas and products. We were 'hooked' and have never looked back. We have always felt valued by staff at Tonbridge, the implementation team and final sign off this week by Greg. Exceptional service and a beautiful product. Many thanks to all concerned including the 'behind the scenes team' who built the kitchen.

Neptune - Tonbridge からの回答
Fabulous service from start to finish. Great attention to detail and extremely well organised.
Thank you James, Vicky, Ollie and the rest of the team for my fantastic new kitchen!

Neptune - Tonbridge からの回答
Sophie provided excellent service when we ordered our dresser.

Neptune - Tonbridge からの回答
Extremely helpful friendly staff. Very willing to check information and details of the chair I wanted to buy.
Very welcoming when I entered the store.

Neptune - Tonbridge からの回答
Aesthetically beautiful store with kind , helpful professional staff ..

Neptune - Tonbridge からの回答
Really helpful and pleasant shop assistant (Tonbridge) and good quality and value products

Neptune - Tonbridge からの回答
Picked up some finishing touches (lamp, vase, flowers and candles) for a recently decorated room. Well laid out store with a nice range of stock. We were served by Ellie who was knowledgeable and very helpful! Thank you :-)

Neptune - Tonbridge からの回答
The Product is expensive and does it even come with a cover.
There is no Customer
Service and goods did not get delivered as promised by the store when purchased.

Neptune - Tonbridge からの回答
We recently purchased a kitchen from Neptune Tonbridge designed by William (Bill) Benson. We are thrilled with our new kitchen - Bills design flair, advice and attention to detail were more than we could have hoped for. On our numerous visits to the Tonbridge store everyone was super friendly and helpful. The installation was seamless - everything exactly to timetable efficient and fast. So thanks also go to James Ollie Chris and Ian. Top job by people on top of their game - Thank you!

Neptune - Tonbridge からの回答
We have had our lounge re-designed by Rosie Lester at Neptune in Tonbridge. From the minute we were introduced to Rosie, we knew that she would do a great job! She spent time getting to know us, our likes and dislikes and has gone 'above and beyond' to enable us to have a design that works brilliantly. There is not a day, we do not thank Rosie for doing such a wonderful job. She has managed to combine colour, texture and materials to provide us with a fantastic space. We absolutely love it. To say Rosie did a great job, is an understatement.

Neptune - Tonbridge からの回答
A wooden towel rail failed in our Neptune kitchen which was fitted in 2017. Jon at Neptune Tonbridge organized for a new part and a fitter came and replaced the towel rail. Excellent customer service and very professionally executed.

Neptune - Tonbridge からの回答
The sales person Georgia was very helpful from Tonbridge branch and would highly recommend her a credit to the company ‼️

Neptune - Tonbridge からの回答
Neptune's service has been second to none! I am always impressed with the warm welcome and the way in which the staff absolutely 'get' their products. I absolutely love visiting the Tonbridge and Canterbury branches.

Neptune - Tonbridge からの回答
We have just had a beautifully crafted kitchen installed by the Neptune Tonbridge Store. The whole process has been a delight, from the first design consultation with Tom to working with project manager James, installer Ollie and his brilliant team. Nothing was too much trouble and any issues were resolved quickly, often before we even knew about them. We now have the kitchen we have been dreaming of for at least 10 years.

Neptune - Tonbridge からの回答

Neptune - Tonbridge からの回答
The staff at Tonbridge are off the scale helpful. Please may I acknowledge Sophie in your team. I have spoken to her twice in the last month. Once for advice on products and once for stock availability. On the occasion of stock availability, it was something as simple as, for sentimental reasons, I was looking for a matching Porter frames to one I received as a gift for Christmas. Sophie said she would check stocks and call me back. Within 5 minutes she did and offered to put them aside for me, of which I collected the following weekend. She couldn't have been more friendly, efficient and helpful. I have since recommended Neptune to a friend who has mafe three furniture purchases. This is based on the service that Sophie have. She is an asset to Neptune. Hold onto her. And please pass my personal thanks onto her.

Neptune - Tonbridge からの回答
We ordered our Chichester kitchen through Neptune, and then several bespoke cabinets afterwards. The customer service has been excellent from start to finish and the end product has been stunning. A particular mention to the designers who helped us to choose the right kitchen for our space, and to the project managers and fitters who were very professional and made installation easy. Looking forward to planning our next room and wouldn't hesitate to recommend Neptune to others.

Neptune - Tonbridge からの回答
The service and attention to detail at the Tonbridge branch is fantastic.
I was looking for a pot to house a faux olive tree. The staff helped with styling ideas, measurements and made recommendations.
The service was absolutely fantastic.

Neptune - Tonbridge からの回答
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