Neptune - Tonbridge レビュー 

139
TrustScore 5段階評価の4.5

4.7

Unit 1-2 Tannery Road, TN9 1RF Tonbridge, Kent, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We took delivery of our dresser and really love it. The quality is excellent and it fits in perfectly. I really like the way you work and really appreciate Eleanor's attention to detail and makin... もっと見る

企業が回答しました

5つ星のうち5の評価

We made a call to Neptune in Tonbridge to make an appointment. On that visit we met Tom Servante who took us through design options, ideas and products. We were 'hooked' and have never looked back. We... もっと見る

企業が回答しました

5つ星のうち5の評価

We recently purchased a kitchen from Neptune Tonbridge designed by William (Bill) Benson. We are thrilled with our new kitchen - Bills design flair, advice and attention to detail were more than we co... もっと見る

企業が回答しました

5つ星のうち5の評価

Kim and Sally are exemplar and have been every time I have visited the Tonbridge store… my ‘happy place’. I would give them six stars if I could. They are also patient and offer the epitome of an exce... もっと見る

企業が回答しました


企業情報

  1. 家具店
  2. 家具の付属品
  3. ガーデン家具
  4. インテリア デザイナー
  5. キッチン用品店
  6. リビングルーム用家具の店

Neptune - Tonbridge について

当該企業による記述

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


連絡先

  • Unit 1-2 Tannery Road, TN9 1RF, Tonbridge, Kent, 英国

  • 01732 351866

4.7

優良

TrustScore 5段階評価の4.5

139件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(139)

過去12か月のレビュー数: 2,169

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Neptune Kitchen install

Neptune Kitchen install. I ordered a kitchen with Neptune in Tonbridge in September last year. From the planning through to Installation, the service was faultless. Bill Benson the designer and James Booth and his team did a fantastic job. I highly recommend them. They were professional at all times and everything was so well organised, it was amazing. I love my new kitchen, thank you to all the team for making such a fantastic experience from start to finish.
A first class team!

2025年2月11日
自発的なレビュー
Neptune - Tonbridge ロゴ

Neptune - Tonbridge からの回答

Hello Michelle! Thank you so very much for your lovely comments and five star review, the design team are very appreciative and love to know how they're doing. We hope you enjoy your kitchen for many, many years to come. Regards, Neptune Tonbridge.

5つ星のうち5の評価

Exceptional service and a beautiful product.

We made a call to Neptune in Tonbridge to make an appointment. On that visit we met Tom Servante who took us through design options, ideas and products. We were 'hooked' and have never looked back. We have always felt valued by staff at Tonbridge, the implementation team and final sign off this week by Greg. Exceptional service and a beautiful product. Many thanks to all concerned including the 'behind the scenes team' who built the kitchen.

2025年1月6日
自発的なレビュー
Neptune - Tonbridge ロゴ

Neptune - Tonbridge からの回答

Hi there Ian, what lovely feedback! Thank you for taking time to let us know about your experience with Neptune Tonbridge. We hope you and your family enjoy your kitchen for many, many years to come and please do pop in to see us again soon. Kind regards, Tom and the kitchen team, Neptune Tonbridge.

5つ星のうち5の評価

Fabulous service from start to finish

Fabulous service from start to finish. Great attention to detail and extremely well organised.
Thank you James, Vicky, Ollie and the rest of the team for my fantastic new kitchen!

2024年12月10日
自発的なレビュー
Neptune - Tonbridge ロゴ

Neptune - Tonbridge からの回答

Hi Sarah. Thank you for your kind review, the team are always appreciative of feedback. We hope you enjoy your kitchen and happy Christmas to you! The design team, Neptune Tonbridge.

5つ星のうち5の評価

Sophie provided excellent service when…

Sophie provided excellent service when we ordered our dresser.

2024年11月5日
Neptune - Tonbridge ロゴ

Neptune - Tonbridge からの回答

Hi there Phil. Thank you for taking time to share your experience of Neptune Tonbridge and Sophie's help in particular. It is always lovely to hear about how we're doing and we'll be sure to let Sophie know of your review. Kind regards, Dawn, Store Leader, Neptune Tonbridge.

5つ星のうち5の評価

Extremely helpful friendly staff

Extremely helpful friendly staff. Very willing to check information and details of the chair I wanted to buy.
Very welcoming when I entered the store.

2024年10月22日
Neptune - Tonbridge ロゴ

Neptune - Tonbridge からの回答

Thank you for your feedback Janice, it's always so nice to hear about customer experience. We hope to see you again very soon! Team Tonbridge.

5つ星のうち5の評価

Aesthetically beautiful store with kind…

Aesthetically beautiful store with kind , helpful professional staff ..

2024年10月16日
自発的なレビュー
Neptune - Tonbridge ロゴ

Neptune - Tonbridge からの回答

Hi there Pollyanna. Thank you so much for giving us your review and your kind comments, our team always strive to help! Hope to see you in store again soon. Kind regards, Team Tonbridge.

5つ星のうち5の評価

Really helpful and pleasant shop…

Really helpful and pleasant shop assistant (Tonbridge) and good quality and value products

2024年9月30日
Neptune - Tonbridge ロゴ

Neptune - Tonbridge からの回答

Hi there Grant. Thank you for leaving us your review, very happy to hear you enjoyed visiting and were pleased with your purchase. Hope to see you again soon. Kind regards, Dawn, Store Leader, Neptune Tonbridge.

5つ星のうち5の評価

finishing touches

Picked up some finishing touches (lamp, vase, flowers and candles) for a recently decorated room. Well laid out store with a nice range of stock. We were served by Ellie who was knowledgeable and very helpful! Thank you :-)

2024年8月17日
自発的なレビュー
Neptune - Tonbridge ロゴ

Neptune - Tonbridge からの回答

Hi Jon. Many thanks for taking time to let us know about your visit to Neptune Tonbridge, we really appreciate knowing how we're doing. Ellie is thrilled that you are so pleased with your accessories; if you'd like to share a photo or two of the finished room she'd love to see it! (You can email us at tonbridge@neptune.com)
Hope to see you in store again soon.
Kind regards, Dawn, Store Leader, Neptune Tonbridge.

5つ星のうち2の評価

The Product is expensive and does it…

The Product is expensive and does it even come with a cover.
There is no Customer
Service and goods did not get delivered as promised by the store when purchased.

2024年8月6日
Neptune - Tonbridge ロゴ

Neptune - Tonbridge からの回答

Hi Fiona, thank you for letting us know about your experience and we're sorry to hear that you are unhappy with the delivery service. We will pass your comments to our customer experience and bookings teams. If you wish to discuss this further or have any questions then please do contact us in store, thank you.

5つ星のうち5の評価

The wonderful Neptune kitchen team

We recently purchased a kitchen from Neptune Tonbridge designed by William (Bill) Benson. We are thrilled with our new kitchen - Bills design flair, advice and attention to detail were more than we could have hoped for. On our numerous visits to the Tonbridge store everyone was super friendly and helpful. The installation was seamless - everything exactly to timetable efficient and fast. So thanks also go to James Ollie Chris and Ian. Top job by people on top of their game - Thank you!

2024年7月29日
自発的なレビュー
Neptune - Tonbridge ロゴ

Neptune - Tonbridge からの回答

Hello Katy, thank you so much for your 5* review. Bill really enjoyed working with you and loved designing your kitchen. We hope you enjoy it for many, many years to come! Kind regards, Dawn, Store Leader, Neptune Tonbridge.

5つ星のうち5の評価

Design Service

We have had our lounge re-designed by Rosie Lester at Neptune in Tonbridge. From the minute we were introduced to Rosie, we knew that she would do a great job! She spent time getting to know us, our likes and dislikes and has gone 'above and beyond' to enable us to have a design that works brilliantly. There is not a day, we do not thank Rosie for doing such a wonderful job. She has managed to combine colour, texture and materials to provide us with a fantastic space. We absolutely love it. To say Rosie did a great job, is an understatement.

2024年6月23日
自発的なレビュー
Neptune - Tonbridge ロゴ

Neptune - Tonbridge からの回答

Hi there Julie. Thank you so much for sharing your experience of our home design service. Rosie really enjoyed working with you and seeing the room come to life and is thrilled that you are so pleased with it. Hope to see you again soon, kind regards, Neptune Tonbridge.

5つ星のうち5の評価

A wooden towel rail failed in our…

A wooden towel rail failed in our Neptune kitchen which was fitted in 2017. Jon at Neptune Tonbridge organized for a new part and a fitter came and replaced the towel rail. Excellent customer service and very professionally executed.

2024年7月8日
自発的なレビュー
Neptune - Tonbridge ロゴ

Neptune - Tonbridge からの回答

Hi there Martin, thank you for your comments about your experience with Neptune Tonbridge, we'll be sure to pass your feedback onto Jon, we're so pleased to have got this resolved for you. Kind regards, Neptune Tonbridge.

5つ星のうち5の評価

Super staff very helpful

Super staff very helpful

2024年7月10日
Neptune - Tonbridge ロゴ

Neptune - Tonbridge からの回答

Hi there Nicola, many thanks for visiting us and taking time to leave a review, we really appreciate feedback. Hope to see you again soon! The team at Neptune Tonbridge.

5つ星のうち4の評価

The sales person

The sales person Georgia was very helpful from Tonbridge branch and would highly recommend her a credit to the company ‼️

2024年7月10日
Neptune - Tonbridge ロゴ

Neptune - Tonbridge からの回答

Thank you for review Janet, Georgia loved working with you. Hope to see you again soon, regards, Neptune Tonbridge.

5つ星のうち5の評価

Neptune's service has been second to…

Neptune's service has been second to none! I am always impressed with the warm welcome and the way in which the staff absolutely 'get' their products. I absolutely love visiting the Tonbridge and Canterbury branches.

2024年5月10日
Neptune - Tonbridge ロゴ

Neptune - Tonbridge からの回答

Hello there Julie. We appreciate you taking the time to leave us your review, thank you so much. We'll be sure to let the whole team know your comments and hope to see you again soon. Kind regards, Neptune Tonbridge.

5つ星のうち5の評価

Dream kitchen

We have just had a beautifully crafted kitchen installed by the Neptune Tonbridge Store. The whole process has been a delight, from the first design consultation with Tom to working with project manager James, installer Ollie and his brilliant team. Nothing was too much trouble and any issues were resolved quickly, often before we even knew about them. We now have the kitchen we have been dreaming of for at least 10 years.

2024年3月14日
自発的なレビュー
Neptune - Tonbridge ロゴ

Neptune - Tonbridge からの回答

Thank you Katie, what a lovely review! The whole team have really enjoyed working on your project with you and we hope you enjoy your kitchen for many years to come. Kind regards, Tom and the Neptune Tonbridge Team.

5つ星のうち5の評価

Quick delivery and always the best…

Quick delivery and always the best cushions.

2024年3月14日
Neptune - Tonbridge ロゴ

Neptune - Tonbridge からの回答

Hi there Victoria, many thanks for sharing your review with us and great to hear you love the cushions. Hope to see you in store soon. Kind regards, Neptune Tonbridge.

5つ星のうち5の評価

The staff at Tonbridge are off the…

The staff at Tonbridge are off the scale helpful. Please may I acknowledge Sophie in your team. I have spoken to her twice in the last month. Once for advice on products and once for stock availability. On the occasion of stock availability, it was something as simple as, for sentimental reasons, I was looking for a matching Porter frames to one I received as a gift for Christmas. Sophie said she would check stocks and call me back. Within 5 minutes she did and offered to put them aside for me, of which I collected the following weekend. She couldn't have been more friendly, efficient and helpful. I have since recommended Neptune to a friend who has mafe three furniture purchases. This is based on the service that Sophie have. She is an asset to Neptune. Hold onto her. And please pass my personal thanks onto her.

2024年1月27日
自発的なレビュー
Neptune - Tonbridge ロゴ

Neptune - Tonbridge からの回答

Hello there Cathy. The team were pleased to read your review of Neptune Tonbridge, thank you for taking time to let us know about how we're doing! Sophie will be especially happy that she was able to help you and that you enjoyed your experience shopping with us. And thank you for recommending us to your friend, much appreciated. Hope to see you again soon, kind regards, Neptune Tonbridge.

5つ星のうち5の評価

Excellent product excellent service

We ordered our Chichester kitchen through Neptune, and then several bespoke cabinets afterwards. The customer service has been excellent from start to finish and the end product has been stunning. A particular mention to the designers who helped us to choose the right kitchen for our space, and to the project managers and fitters who were very professional and made installation easy. Looking forward to planning our next room and wouldn't hesitate to recommend Neptune to others.

2024年2月5日
自発的なレビュー
Neptune - Tonbridge ロゴ

Neptune - Tonbridge からの回答

Hi there Gina and thank you for taking time to leave us your review. We're so happy to hear that we were able to make your kitchen journey with us everything that you'd hoped for and we hope you enjoy using it for many years to come. Kind regards, the team at Neptune Tonbridge.

5つ星のうち5の評価

The service and attention to detail at…

The service and attention to detail at the Tonbridge branch is fantastic.

I was looking for a pot to house a faux olive tree. The staff helped with styling ideas, measurements and made recommendations.

The service was absolutely fantastic.

2024年1月19日
自発的なレビュー
Neptune - Tonbridge ロゴ

Neptune - Tonbridge からの回答

Hello there, thank you so much for sharing your experience and leaving us your lovely review, we'll be sure to let Sarah, who helped you, know. Hope to see you again soon! Kind regards, Neptune Tonbridge.

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報