We took delivery of our dresser and really love it. The quality is excellent and it fits in perfectly. I really like the way you work and really appreciate Eleanor's attention to detail and makin... もっと見る
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We made a call to Neptune in Tonbridge to make an appointment. On that visit we met Tom Servante who took us through design options, ideas and products. We were 'hooked' and have never looked back. We... もっと見る
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We recently purchased a kitchen from Neptune Tonbridge designed by William (Bill) Benson. We are thrilled with our new kitchen - Bills design flair, advice and attention to detail were more than we co... もっと見る
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Kim and Sally are exemplar and have been every time I have visited the Tonbridge store… my ‘happy place’. I would give them six stars if I could. They are also patient and offer the epitome of an exce... もっと見る
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企業情報
Neptune - Tonbridge について
当該企業による記述
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
連絡先
Unit 1-2 Tannery Road, TN9 1RF, Tonbridge, Kent, 英国
- 01732 351866
4.7
優良
139件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Always lovely products in the shop and…
Always lovely products in the shop and always willing to help personalise the service. Yes it’s expensive but that comes with high quality.
2024年1月19日
Neptune - Tonbridge からの回答
Hi there Vanessa. Many thanks for taking time to leave us your review, please do let us know if you need help with anything else. Kind regards, Neptune Tonbridge.
Totally in love with my Long Island…
Totally in love with my Long Island sofa and chairs. Delivery men were fabulous and very knowledgeable of the Neptune stores and what they offer.
2024年1月12日
Neptune - Tonbridge からの回答
Thank you for your review Victoria, lovely to hear you are so pleased with your purchase. Kind regards, the team at Neptune Tonbridge.
Great new kitchen
We sourced our new kitchen from Neptune, Tonbridge. We appreciated Bill Benson's design inputs and listening approach. The installation went smoothly, ably managed and quality controlled by James Booth.
2023年12月5日
自発的なレビュー
Neptune - Tonbridge からの回答
Hi there, thank you so much for your lovely review about your kitchen design and installation with us. We hope you enjoy your new space for many, many years to come. Seasons greetings from Bill, James and the team at Neptune Tonbridge.
My dream kitchen and my husbands wine room
With grateful thanks to everyone at Neptune Tonbridge we are now enjoying our beautiful kitchen, utility room, boot room and wine store.
From start to finish the customer service we have received has been excellent.
Tom Servante, the designer listened to our requirements and put together designs for each of the the rooms with meetings both in store and at our home, getting a feel for the property, our taste and how we wanted the space to work.
James Booth, project managed the installation working to deadlines and dealing with our builder and other trades to make the transition between our old kitchen and the new one as smooth as possible. Neptune worked to the time table agreed.
Ollie Walrond and his crew who fitted the kitchen we amazingly efficient, tidy and even brought their own coffee machine! All the boxes of which there were many were taken away.
Lee the painter did the filling & touching up and was a great third pair of eyes to ensure everything was perfect.
John and all the staff at the Tonbridge showroom were helpful and courteous throughout the whole process.
We have enjoyed the whole experience and would have no hesitation in recommending Neptune for service, design and quality.
2023年11月29日
自発的なレビュー
Neptune - Tonbridge からの回答
Hi there Helena. Many thanks for sharing your experience with us, we're so pleased to hear that you love your new rooms. Our team enjoyed working with you (Tom especially loved the wine store!) and we hope to see you again very soon. Kind regards, the Neptune Tonbridge team.
Neptune - Tonbridge からの回答
Hello Mary, thank you for leaving your review of our paint, great to hear you love the colour. We'd love to see some photos of the finished room next time you are in Tonbridge! Kind regards, Dawn, Neptune Tonbridge.
Wonderful store and kind friendly staff…
Wonderful store and kind friendly staff . Very patient and helpful
2023年11月24日
Neptune - Tonbridge からの回答
Hi Barbara, thank for for taking the time to leave us your review. It was lovely to speak with you in store yesterday and we hope to be able to help you again soon. Kind regards, Sophie, Neptune Tonbridge.
Lovely lights
Lovely lights, arrived super quick !
Only negative is the postage should have been free for a purchase of £250
2023年11月3日
Neptune - Tonbridge からの回答
Hi there Shelley. Many thanks for letting us know your lights arrived and that you love them, we hope you enjoy them for years to come. We're sorry about the delivery charge, this was an error. Please accept our apologies and of course we will be very happy to refund the delivery charge or give you a store credit. We will contact you to action your preferred option as soon as possible.
Many thanks.
Kind regards, Neptune Tonbridge.
Great show room! Shame about the Staff.
Great show room! Shame about the staff.
A very cold welcome and no offer of assistance this Sunday mourning. However the show room was fabulous. I will be place my order direct with Neptune rather then this store.
2023年10月29日
自発的なレビュー
Neptune - Tonbridge からの回答
Hi there Verity. Thank you for taking time to let us know about your visit. We're very sorry to hear your comments; we take all feedback seriously and strive to make all of our visitors welcome. If you would like to discuss this further please do email or telephone me dawn.whitcombe@neptune.com or 01732 351866. Thank you.
Home Design
Big thanks to Emily and Georgia for designing our bedroom and dining room! The process was a pleasure and we love the end result. Thanks to the whole team at Neptune for sorting out any issues quickly and efficiently.
2023年8月1日
自発的なレビュー
Neptune - Tonbridge からの回答
Hello there Annalee. Thank you for your kind words, we're so pleased that you love your home designs. Georgia and Emily found it a pleasure working with you and seeing your designs come to life and we all hope you continue to enjoy your rooms for years to come. Kind regards, Team Tonbridge.
Fantastic in every way
Fantastic in every way!
Great brand and beautiful quality - not all complete yet but will always shop at Neptune xxxx!
2023年8月5日
Neptune - Tonbridge からの回答
Thank you for your kind review Deborah, we hope that you'll pop in to see us again very soon! Kind regards, the team at Neptune Tonbridge.
A beautiful store
A beautiful store. I normally shop in the small Neptune in Blackheath. This store is huge with so much choice availability.
The staf are so helpful and friendly especially when I explained that I was recovering from a broken back.
I cannot wait to visit again. Thankyou ❤️
2023年7月24日
自発的なレビュー
Neptune - Tonbridge からの回答
Hello Paula. Many thanks for visiting us in Tonbridge and for taking time post your review. We are very lucky to have such a large space in which to create rooms and we are so pleased that you enjoyed browsing. Look forward to seeing you again soon. Kind regards, the team at Neptune Tonbridge.
I could not be more pleased.
After my wife died I decided to redecorate/refurnish my Breakfast Room/Conservatory - for fresh new look after 30 years.
After visiting various High Street furnishing shops I decided to spend more money, come to Neptune Tonbridge and get the benefit of their high quality design and service.
I do not regret this decision - great presentation in the Showroom with attractive designs, quality products, very helpful and professional staff giving good advice ( Dawn and Teresa) - and being very patient and tolerant of changes of mind!
I could not be more pleased.
This would be a 5-star review except for the rather heavy-handed returns policy and quite slow delivery of upholstered furniture.
2023年1月9日
Neptune - Tonbridge からの回答
Hi there David. Many thanks for your kind review, it's lovely to hear that you found visiting the store an enjoyable experience. We do of course take your comments on board; unfortunately some items do carry a cancellation charge as discussed with you before ordering and some pieces are on a longer lead time than we would like at the moment. Please be assured that we will do everything possible to ensure your order is fulfilled and with you as soon as possible.
Hope to see you again in store soon, kind regards, Dawn, Neptune Tonbridge.
Teresa and Sally Thank you so much
Teresa and Sally Thank you so much . What a lovely experience coming in to your beautiful shop .. everything I purchased looks fabulous…I’m coming back again for sure … also thanks for the cuppa !
2023年6月29日
自発的なレビュー
Neptune - Tonbridge からの回答
What a lovely review, thank you! We were very pleased to hear that you enjoyed your visit and hope to see you again very soon. Kind regards, Teresa and Sally, Neptune Tonbridge.
Great Service
If you need help and guidance visit Teresa at Neptune Tonbridge, excellent service.
2023年6月29日
自発的なレビュー
Neptune - Tonbridge からの回答
Hi Ed. Many thanks indeed for your kind comments, we do value all feedback. We'll be sure to pass this onto Teresa and hope to see you again soon. Kind regards, Neptune Tonbridge.
Neptune - Tonbridge からの回答
Hi there Sasha. Thank you for taking time to leave your review of Neptune Tonbridge. We're very happy to hear your comments and hope we can help you again in the future. Kind regards, the team at Neptune Tonbridge.
Excellent quality product and brilliant…
Excellent quality product and brilliant delivery service.
2023年3月30日
Neptune - Tonbridge からの回答
Hi Lucy. Thank you so much for your five star review of Neptune Tonbridge. It's lovely to hear that you are pleased with our collection and services and we hope to see you again soon. Kind regards, Dawn, Store Leader, Tonbridge.
Aladdins' cave of wonders.
Aladdins' cave of wonders.
Warm welcome with very helpful & attentive staff.
2023年4月5日
自発的なレビュー
Neptune - Tonbridge からの回答
Thank you for your review following your visit to us at Neptune Tonbridge, what a lovely description of our showroom! We hope to see you again soon!
New Kitchen
Recently finished having our new kitchen fitted and absolutely love it.
Neptune Tonbridge have been a joy to work with, from design to installation of our new kitchen, the whole process has been so straight forward and easy, from what normally could be found to be a stressful experience. Customer care and satisfaction you can tell is paramount.
Tom our kitchen designer and James our installation manager particularly have been great.
Thank you.
2023年3月18日
自発的なレビュー
Neptune - Tonbridge からの回答
Hi Rebekah. What a lovely review, thank you so much for taking the time to tell us about your experience. It's great to hear your design journey with us was as easy as possible. We hope you and your family enjoy your new kitchen for many years to come. Kind regards, Dawn, Store Leader, Neptune Tonbridge.
Excellent quality
Excellent quality, timely delivery and great customer service. Simply the best place for furniture
2023年3月5日
Neptune - Tonbridge からの回答
Hi there Rachel. Many thanks for your review, the team are very happy to hear about your positive experience. Please do let us know if you should need any further assistance with anything. Hope to see you at in store soon, kind regards, Dawn, Neptune Tonbridge.
Firstly the staff at Tonbridge…
Firstly the staff at Tonbridge completed a perfect Valentine’s Day surprise, and the website was so easy to purchase a e-gift card. I purchased a gift card for some Realistically life-like florals, the staff advised and helped arrange the florals for a perfect gift.
2023年2月22日
Neptune - Tonbridge からの回答
Hi there. What a lovely review, thank you! It's so nice to hear that you found that special gift for Valentine's Day with our flowers, we hope you had a great day. Kind regards, the team at Neptune Tonbridge.
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