I bought two rugs, a hallway runner and a huge living room rug. Both arrived quickly and were exactly as described and pictured. Very good quality of product and service.
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I have purchased 2 rugs from Nile, one on line and the other in person in store. Both items were of great quality and the service received, professional and helpful. I would recommend the services a... もっと見る
企業が回答しました
Excellent service. Received rugs within a few days, packaged well. The rugs were very good value and we were happy with the quality but unfortunately they did not quite fit in with our decor and we re... もっと見る
企業が回答しました
I have purchased a couple of antique rugs from Adnan. Undoubtedly, both of them turned out to be a great buy, and they are close to my heart, as I use them in my bedroom. All my family members and g... もっと見る
企業が回答しました
企業情報
当該企業による記述
Hand Knotted Oriental Rugs, Kilims & Cushion Covers
連絡先
1027 Colombo Street, Saint Albans, 8014, Christchurch, ニュージーランド
- +64225051725
- sales@nilerugs.co.nz
- www.nilerugs.co.nz
Very happy with product and delivery
I bought two rugs, a hallway runner and a huge living room rug. Both arrived quickly and were exactly as described and pictured. Very good quality of product and service.
2026年3月19日
Honest and easy to deal with.
2026年3月10日
Awesome company to deal with
Awesome company to deal with. My rugs were delivered so quickly, arriving safely.
2026年3月10日
Loved our new rug.
2025年1月6日
Great customer service
Always a bit of a worry buying an expensive item on line but very helpful staff and very prompt delivery very happy with my rugs and would buy from Nile Rugs again
2024年11月29日
Nile Rugs からの回答
Thank you for the feedback :)
Better to view 1st
Better to view first so you know the quality, also when I returned it I was charged which I don't think is fair 😞
2024年10月29日
Nile Rugs からの回答
Hi Trent,
Thank you for sharing your feedback—it’s important to us as we continually work to improve. We’re sorry the rug didn’t meet your expectations, which is why we offer a 14-day money-back guarantee, and we’re glad you were able to utilize it.
The rug was a beautiful vintage piece with no issues, but we understand that sometimes pictures may not fully capture the true colors. This is precisely why we provide the option for a hassle-free return and refund process, which was completed promptly for you.
We believe we were cooperative and supportive throughout your shopping experience, from shipping to returning, issuing the refund and overall communication. For this reason, we feel that a 1-star rating may not accurately reflect the service provided. By the way, the rug returned by you is now part of a beautiful home and customers are loving it.
That said, we respect your opinion and sincerely wish you a very Merry Christmas and happy holidays.
Best regards,
Nile Rugs Team
Nile Rugs からの回答
Thank you!
No problem exchanging
When I saw the rug that I had ordered online was not suitable for my purposes, Nile had no problem with me returning it for a more suitable one.
2024年11月11日
Nile Rugs からの回答
Thank you!
Sorted a problem
Thank you for addressing our issue and refunding. Your contact to us and understanding the situation was excellent. Well done, I would happily recommend your shop.
2024年9月9日
Nile Rugs からの回答
Thank you!
time ordering a rug online and…
First time ordering a rug online and very happy with service, prompt delivery and packaging. Would not hesitate to order again.
2024年7月8日
Nile Rugs からの回答
Thank you!
Great value persian carpets.
Prompt deliver of a great value for money product. Our persian carpet is absolutely a stunner.
2024年6月24日
Nile Rugs からの回答
Thank you!
I have purchased 2 rugs from Nile
I have purchased 2 rugs from Nile, one on line and the other in person in store.
Both items were of great quality and the service received, professional and helpful. I would recommend the services and products offered by Nike Rugs for anyone looking to enhance their home with traditional, good quality Persian Rug products.
C & K Bunge, Ponsonby Auckland
2024年3月8日
Nile Rugs からの回答
Thank you!
Carpet is considerably more worn than…
Carpet is considerably more worn than we had anticipated from the advertised image and the description - including a couple of very bare spots - with one that is showing signs of probable eventual disintegration.
2023年11月13日
Nile Rugs からの回答
Thank you for the feedback. It gives us a chance to address the room for improvement. The vintage rug has been restored which is mentioned in the description. Also, customers buying online have the opportunity to return/exchange the rug within 14 days.
Nile Rugs からの回答
Thank you so much for the lovely feedback.
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