Nireeka レビュー 139

It has been over a year since I ordered my Prime and after more then 19 excuses they do not reply. I sent an inquiry to sales as to the current delivery and they responded with 4 months, 2 months in shipping, and ask support why they are stating this and yet can not supply me with my bike. Even the sales person, Chris Bailey, would not respond when I emailed him the same question. There are a lot of ebikes out there that have a company that stands behind them. AVOID Nireeka

I've tried a couple of different brands for motorized bikes but always ended up refunding them due to the lack of quality. These guys really did blow it out of the park with these since the quality is through the charts. Love it!

I ordered and paid 3 Nireeka bikes in 2018 via Indiegogo campaign.

Only 1 bike was sent and delivered in 3 years. Additionnal costs (>30%) had to paid prior to delivery to cover transport and delivery taxes. Backers have been informed by Nireeka it was due to their lack of knowledge in international trading...

The bike received in 2020 was not in good shape because of transport condition (rear wheel and crankset were veiled).

No help at all from Nireeka since my last message to their support asking for un update. It was 9 months ago...

I am still hoping my 2 other bikes will come one day but reasonably do not know what to think.

I will update my post if something change.

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Update : since my first message, I rapidly got an answer from Nireeka (thank you for that) saying that they are not able to send the bikes in my country and proposing a refund within 2 months.

I a am sad waiting such a long time and not receiving the bikes. Indeed, the product is really amazing... All the process is very painfull. Waiting 2 additional months to receive my money back is quite long. But as long as they proceed to a refund, I can manage it. Let us wait and see...

I raise my evalutation with one more star and will update my comment in a few weeks.

I purchased my Nireeka Prime in October 2020 and it was to ship December 2020. After months of excuses from them they ran out of flat black paint so I had to change colors..... supply chain issues etc....
It finally shipped in April 2021 and because of the the shipping issues going on I did not receive the bike until September 15, 2021. I was told they were going to give me a back pack for my delays and they forgot to do that. My bike arrived in good shape and after getting it all assembled it turns out there is an issue with the motor. I can't get any pedal assist when ridding and nothing going up hills or pushing on the pedals for the torque sensor to kick in, nothing. I have reached out to Nireeka and have spent the last 3 weeks getting the run around from Jack and Andrew. Andrew told me the back pack probably got lost as lots of things are getting lost in shipping these days. Jack keeps asking me to send photos of my controller and I do but get any response from service or support. It will be 1 year in 2 weeks, Nireeka has had my money for almost a year and I still don't have a bike I can ride.
The bike is really nice but with no support from Nireeka its is simply a bike that does not work!

I ordered the Prime e bike in July, 2021 and received the bike in perfect condition in September. I watched a YouTube video about assembly which was straight forward and simple. The bike is very well made and it rides like a dream. Very powerful and looks great. Amazing customer support and quick to respond. Very happy with this purchase!😀

Really good customer service. I got all my questions answered quickly. Now I am looking forward to the arrival of the bike in Finland. Thank you Nireeka

This is a complete scam company. They initially began as part of a crowdfunding campaign, and after the crowdfunding period was over failed to deliver to the majority of their backers. A sizeable quantity of the very limited number of customers who finally received bikes (usually after frequent delays), have reported severe engineering issues that have made their bikes borderline unrideable.

I received an PRIME in pearl blue, it is very nice and wonderful. I do wait to day for an workaround of the speed and wheel changes. The problem are the new BAFANG motor. It is an CAN-Bus type and not as early an UART-Bus type. I hop that this great problem for mi can be soon done. In switzerland and also in EU, this type of E-Bike may be only max. Speed 25 km/h!

It took six months to deliver the Nireeka Prime. Along the way, there was a problem with Nireeka's gateway in receiving my payments, and I had to charged back and paid again, so it took extra time to deliver. Perhaps it has something to do with Nireeka's headquarters relocation from Dubai to Canada at this time. I was very anxious about this trouble, but I am grateful to Nireeka's support staff for their polite response. I am very happy with the performance and design of this bike. I'm looking forward to riding with my bike in the future.

Back in Oct 2020 I paid in full for a Nireeka Homie, after more than 7 mos of getting the runaround from Nireeka, I cancelled the purchase and it was only thru a claim w/ my banking institution that I was able to get a refund (Nireeka claimed their "Gateway" was unable to refund any money). While I was still waiting f/ Nireeka to deliver the bike, they offered to ship along w/ bike a backpack f/ only $99, long story short, I have yet to receive a backpack or a refund f/ this item. This company is petty and since they were unable to rip me off for the price of the bike they settled f/ a mere $99. Beware of this scam.

The Prime I purchased has been great. I have been riding everyday to work for the last month with no issues. I originally bought for a beach cruiser but I have taken on the trails and it handles very well. The one I purchased has no suspension but was surprisingly agile on the trails due to the fat tires and carbon fiber frame. I would recommend the prime for anyone looking for a great all around bike. I also purchased the larger motor and battery. I weigh 280 libs and had no problem on the biggest hills.

Nireeka is flat-out stealing my money

No bike after months of delays and excuses. No refund either despite multiple requests. Company no longer responds to me or does so with the vaguest of generalities e.g. “Our operators are reviewing your comment.”
Crap like that. Their posted phone number in Dubai is bogus. Try it yourself.
I have reported Nireeka to my credit card company and given a police report. Don’t get duped like I did.

I've been a cycling enthusiast all my life and was a bit wary of trying or possibly even making a permanent switch to the electronic biking world. The ads and reviews got me interested and from my experience with it so far, I absolutely love it! I may be getting a bit lazier with less peddling but I'm definitely having more fun!

The quality, the range, the speed, the design, all topped with a great price made it hard for me to turn it down. Couldn't be any happier with my purchase

I've had multiple electronic bikes in the past and most of them come up with some sort of issue within the first month of using it. Pleasantly surprised these ones are as good as new after using them for a few months, so it's definitely been good value so far.

Im telling you, these are the best motorized bikes you can get your hands on! Coming from a person that owns more than 10 bikes of these kind, I can attest to these bikes' unmatched quality! Very stable and built using materials you usually find on bikes well over this price range.

5 stars, no question about it. From the customer service, to the speedy delivery, to the nice unboxing experience, to the actual riding experience. Pleasant experience from start to finish. Kudos to you guys! Keep it up!

I just learned to bike last year and I just hated uphill rides to the core. I'd always struggle real bad. So much so that I was even considering buying a motorcycle instead. Happy to say that I found this website before I made my purchase. Very happy that I bought a Nireeka instead of a motorcycle! Saved me dollars and the ride is nice and smooth

The riding experience is truly top-notch. It's agile when it needs to be, and strong when it needs to be. The overall ride is also very consistent regardless of the terrain you're on.

I previously wrote a review about the Nireeka company’s bad communication and poor customer service as you can see further down (Kristina Castellano). While I am a paying customer of Nireeka, they flagged my review, clearly because it called them out on their BS. I had to provide proof of my order and payment (which I did) so my review wouldn’t be removed. I’m using a different email for this review since my original review is “being assessed” and it won’t allow me to review again. Because of this I’ve been looking through the reviews and I’ve noticed some more scam artist behavior from this company. If you read all the negative reviews, hours later there seems to be a positive review refuting those negative reviews. Both myself & my partner mentioned poor customer service and bad communication in our reviews before. After ours, there is coincidentally reviews praising the company’s “really nice customer support”. I also mentioned in my previous review that “for the money spent on it, to continue having issues, I find the bike is not worth it.” Now there is a review entitle “Worth Every Penny”. I’ve notice another upset customer (Chris Hawkins below) placed a review today talking about the dangers of the Nireeka bike he purchased and the problems he has with the company’s customer service. You can even see that a Nireeka representative RUDELY commented back to him, proving their poor customer service. Yet again, coincidentally after Mr. Hawkins review, there is a positive review BSing about how the “bikes are really sturdy”. These positive reviews are clearly coming from fake accounts made by the company to draw less attention to the TRUTHFUL negative reviews. You’ll even notice all the newer “positive” reviews are “Verified” yet no reviews were ever verified previously. And you know who chooses if a review gets verified?? The company. This company is a scam. In my previous review below I mentioned all the problems my partner & I are having with this company including waiting for a replacement frame to ship out and not getting answers from the company regarding an update. I wrote that review almost a month ago and the ONLY response we’ve got since then was that the frame still isn’t ready even though a month prior we were told it was just being painted & would be ready for shipment. Total scam. Total lack of respect for paying customer. Total waste of time and money.

UPDATE/Reply to comment below(4/14/21): No, I have the email from trust pilot stating “wwww. nireeka. com has flagged your review because they don't believe you've had a genuine experience with them” so good try buddy. I also do not have “3 reviews”. My partner made her own review under her own account. You guys rudely commented back to her disregarding the issue she’s having with you so I made MY OWN review explaining the FULL story. That’s ONE review from me prior to this one. And that ONE review was flagged. The only reason I created a second review is explained above. You flagged my review, even though I am a paying customer, stating you didn’t believe I have a genuine experience with you, even though I have provided proof. Your response to this review again just proves all my points about the company’s poor customer service. I paid you THOUSANDS of dollars almost a year ago for a bike that broke in a COUPLE WEEKS then you sent a replacement frame to the wrong address, blamed my partner even though there is proof of our address change, and STILL have not sent a new frame after telling us weeks ago that it was just being painted & would be on the way. You’re replying to my review about how many reviews I have & not helping or caring about any of the real issues I have with your screwed up company. I’m a paying customer who gives a crap how many reviews I write if I’m continuing to have issues with you. Keep proving my points for me man. Great job.

2nd Update (4/21/21): Still have received no word on my replacement frame but I came back for an update regarding something else. Nireeka requested information from me once AGAIN to “prove” I’m a genuine costumer. I provided them with my order number and other information. From what I was told, as long as I provided the information, my review would become “Verified”. As you can see, my review was never verified. As I mentioned earlier/above I’ve noticed the only reviews being “Verified” are the newer “positive” reviews which are clearly fake and being posted by the company. They’re all of a sudden coming in plentiful at a faster rate than the company has ever had reviews before refuting all the negative reviews. This is clearly an attempt by the company to cover the negative reviews such as my own. Such f-ing scam artists.

3rd Update (5/24/21): Still not one word from Nireeka. They completely stopped answering and never sent my replacement frame