Norton Way Group - NW Bikes レビュー 

140
TrustScore 5段階評価の4.5

4.7

Norton Way North, SG6 1BL Hertfordshire, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち3の評価

Great staff awful price given on my part exchange and awful service from the accounts department setting the outstanding finance with Honda finance. Finally I wasn't told the motorcycle side of Norton... もっと見る

企業が回答しました

5つ星のうち5の評価

Great service and product knowledge from James, but on the hand over day Brett and his manager were excellent Thanks again to all involved

企業が回答しました

5つ星のうち5の評価

Sam and Roger @ Noton way Honda motorcycles Letchworth where wonderful to deal with. From the moment I walked in the showroom to book a test ride on a couple of there bikes to sitting down and orderin... もっと見る

企業が回答しました

5つ星のうち5の評価

This has been my second time purchasing a motorbike from Norton Way Honda, and once again the service has been amazing! Roger helped me from finding the perfect bike, guided me through all the optiona... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 自動車整備工場
  3. 自動車修理店
  4. バイクパーツ専門店
  5. バイク ショップ
  6. 中古車ディーラー

当該企業による記述

Norton Way Group is an established dealership group based in Hertfordshire & London. We've offered a variety of different manufacturers since opening in 1989 and strive to deliver only the best customer service.

Norton Way Group, Serving North Herts & London since 1989

当該企業による記述

We strive to deliver only the best customer service.
Our family-run business has been servicing a loyal customer base since 1989. Our customers appreciate the high level of customer service that we've delivered year after year.

連絡先

  • Norton Way North, SG6 1BL, Hertfordshire, 英国

  • 01462559824

4.7

優良

TrustScore 5段階評価の4.5

140件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 68%に回答しています

通常24時間以内に回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(140)

過去12か月のレビュー数: 199

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5つ星のうち5の評価

Honda Motorcycle

Sam and Roger @ Noton way Honda motorcycles Letchworth where wonderful to deal with. From the moment I walked in the showroom to book a test ride on a couple of there bikes to sitting down and ordering my chosen bike the gents couldn't have done more. Explained the process on ordering, rang me every other day to give me an update on the bike order. 1 week from placing the order I rode my new bike out of the showroom. I couldn't have asked for more. Keep up the good work gents, and NW Honda you have 2 good sales people working for you there at Letchworth, a rareatiy in that profession.

2023年9月23日
自発的なレビュー
Norton Way Group - NW Bikes ロゴ

Norton Way Group - NW Bikes からの回答

Good morning! Thanks so much for the 5* rating and review, we are pleased that you chose Norton Way Bikes to get your new Honda motorcycle. We are glad that our team was able to provide you with all the help and support you needed, we always aim to provide great customer service. We hope to see you again soon! Best wishes - Norton Way Honda Bikes.

5つ星のうち5の評価

Great salesman in Roger keep me posted…

Great salesman in Roger keep me posted at the Letchworth branch

2023年9月23日
Norton Way Group - NW Bikes ロゴ

Norton Way Group - NW Bikes からの回答

Good morning! We are so pleased to see you had a great experience at Norton Way Bikes, and we will make sure to pass on your compliments to our sales team. We hope to see you again soon at our dealership! All the best - Norton Way Bikes.

5つ星のうち5の評価

Easy purchase process

The whole purchasing process was easy along with the handover when picking up the new bike. Roger is a good advert for Honda Norton Way.

2023年9月6日
Norton Way Group - NW Bikes ロゴ

Norton Way Group - NW Bikes からの回答

Hi there, thank you very much for taking the time to leave us 5 stars and kind words, it is much appreciated. Take care - Norton Way Honda Bikes.

5つ星のうち5の評価

Excellent Customer Service Once Again!

This has been my second time purchasing a motorbike from Norton Way Honda, and once again the service has been amazing! Roger helped me from finding the perfect bike, guided me through all the optional extras and the finance process, and took care of part exchanging my current bike for a great price. Soon after I left the dealership on my new bike with everything taken care of - no hassle or fuss and expertly managed by Roger. If you are looking to purchase your first bike, or upgrade your current one, I highly recommend Norton Way Honda!

2023年9月8日
Norton Way Group - NW Bikes ロゴ

Norton Way Group - NW Bikes からの回答

Good morning Nick, thank you very much for taking the time to leave us 5 stars and this kind review. We are very happy we could help and hope to welcome you back again soon. Take care - Norton Way Honda Bikes.

5つ星のうち5の評価

Purchase new PCX

Good experience buying a new bike, delivery was quick, special thanks to Rodger and Steve for all the advice and going through options with me.
Thank you !

2023年9月1日
Norton Way Group - NW Bikes ロゴ

Norton Way Group - NW Bikes からの回答

Good morning Aaron, thank you very much for the 5 stars and kind words it is much appreciated. Take care - Norton Way Honda Bikes.

5つ星のうち5の評価

Great customer service

Seamless transaction from start to finish. The salesman (Roger Taylor) was very knowledgeable and helpful throughout the process and kept me informed at every step. A real pleasure to deal with.
Customer service means a lot to me and I will return to Norton Way for the accessories I will need.

2023年9月8日
Norton Way Group - NW Bikes ロゴ

Norton Way Group - NW Bikes からの回答

Good morning Rob, thanks so much for the 5* rating and kind words! We are pleased that our team was able to assist you and keep you informed throughout the process. We always aim to provide great customer service and we're glad to see we provided this. We look forward to seeing you again soon at Norton Way Bikes! Best wishes - Norton Way Bikes.

5つ星のうち5の評価

Smooth as silk.

I placed my order for a new bike with the nice staff here, and we planned the registration and delivery date in advance.
They made the whole process smooth and straight forward. All the docs and and bike delivery went like clockwork, ready for the handover on the agreed date.
All in all a perfect transaction.

2023年9月1日
Norton Way Group - NW Bikes ロゴ

Norton Way Group - NW Bikes からの回答

Good morning David, thank you for taking time to leave us 5 stars and kind words. We will be sure to pass your compliments on to the team. Take care - Norton Way Honda Bikes.

5つ星のうち5の評価

Roger the salesman did everything…

Roger the salesman did everything possible to make my experience great , he even delivered a month early so one extremely happy customer

2023年9月1日
Norton Way Group - NW Bikes ロゴ

Norton Way Group - NW Bikes からの回答

Good morning Pete, thank you very much for the 5 stars we are glad we could help, and will be sure to pass your compliments on to the team. Take care - Norton Way Honda Bikes.

5つ星のうち5の評価

Great buying experience

Roger in sales and Keith in service very helpful

2023年8月17日
Norton Way Group - NW Bikes ロゴ

Norton Way Group - NW Bikes からの回答

Good morning Jae, glad you had a great experience with us and hope to welcome you back again soon! Take care - Norton Way Bikes.

5つ星のうち2の評価

Poor after sales serviceer

Almost two week after collecting my bike I am still waiting for details of my warranty and breakdown cover. Poor after sales service. No idea who to contact if I have difficulty. Also they charge circa £90 for pre handover service. A new bike should leave the factory fit for purpose. The service plan includes the first safety check at 600 miles so minimal work not 3 years up to MOT so limited value.

2023年8月5日
5つ星のうち5の評価

Best customer service!

Best customer service! Thanks Roger!!

2023年8月11日
Norton Way Group - NW Bikes ロゴ

Norton Way Group - NW Bikes からの回答

Good morning javier, thank you very much for the 5-stars, we are very glad we could help. Take care - Norton Way Honda Bikes.

5つ星のうち5の評価

Fantastic experience!

Roger Taylor was incredibly helpful with helping me find my perfect first motorcycle. There was zero pressure and I had been in there before even getting my CBT. He has been incredibly helpful and responsive throughout the entire process. I will definitely be going back to purchase my next motorcycle from them. The delivery was seamless as well. I highly recommend them!

2023年8月3日
Norton Way Group - NW Bikes ロゴ

Norton Way Group - NW Bikes からの回答

Good morning Rebecca, thanks so much for your 5* rating and kind words. We are so pleased to hear about your excellent experience with our team at Norton Way Bikes, and that you would recommend us to others! We look forward to seeing you again soon. All the best - Norton Way Bikes.

5つ星のうち5の評価

CMX 1100 DCT

I asked if I could have a test ride on a CMX 1100 DCT thinking it would be in a few days, they said no problem have a go of this one. Did not expect that, was better than I thought so I bought one. Staff were very helpful throughout and made the experience easy for me. No pressure to buy something I did not want. Would recommend this dealer.

2023年7月23日
Norton Way Group - NW Bikes ロゴ

Norton Way Group - NW Bikes からの回答

Good morning David, thank you so much for the 5 star rating and lovely review! We are glad to hear that you had a great experience getting your bike from Norton Way Bikes. We look forward to seeing you again soon! Best wishes - Norton Way Bikes.

5つ星のうち4の評価

Very friendly service

Very friendly service, they really care about the customer experience and are knowledgable about the bikes. There was none of the problems I've experienced from another dealer where the sales people fight over getting the commision and only know about the cars. They made sure I had all the paperwork and talked me through the bike operation. My bike order took far too long to be delivered from Honda and the date was repeatedly moved to next month. This was a Honda issue and not the dealer's fault, but it was frustrating.

2023年7月7日
Norton Way Group - NW Bikes ロゴ

Norton Way Group - NW Bikes からの回答

Hi Henley, thank you very much for the 4 stars, we are glad you were happy with the service we provided and would like to extend our apologies for the wait time. We hope you are enjoying your new Bike. Take care - Norton Way Honda Bikes.

5つ星のうち5の評価

Great repeat experience with Nortonway…

Great repeat experience with Nortonway Letchworth, 2nd new bike and again everything tailored to my requirements and needs.

2023年7月4日
Norton Way Group - NW Bikes ロゴ

Norton Way Group - NW Bikes からの回答

Good morning Maris, glad to hear you had a great experience with us here at Norton Way Honda Bikes! We look forward to welcoming you back again soon. Take care - Norton Way Honda Bikes.

5つ星のうち5の評価

Overall a pleasant and relaxed…

Overall a pleasant and relaxed experience. Absolutely delighted with the bike. Excellent service from the team. Very happy to recommend.

2023年6月23日
Norton Way Group - NW Bikes ロゴ

Norton Way Group - NW Bikes からの回答

Good morning Simon, thank you for your kind review. We are glad you had a great experience buying your bike from Norton Way Bikes. We look forward to seeing you again soon! All the best - Norton Way Bikes.

5つ星のうち5の評価

Excellent and very helpful service from…

Excellent and very helpful service from start to finish. Thank you to Roger and Mark

2023年6月16日
Norton Way Group - NW Bikes ロゴ

Norton Way Group - NW Bikes からの回答

Good morning Mark! Thank you for your 5* rating and review, it is much appreciated. We are pleased that our team was able to assist you at Norton Way Bikes. We look forward to seeing you at our dealership again soon! All the best - Norton Way Bikes.

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