In September 2026, after a non-fault accident, United Legal Assistance passed me to Novo Incident Management, who supplied a Mercedes that was not like for like compared to my Range Rover autobiograph... ãã£ãšèŠã
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Terrible service so far. Want so much information just to arrange a hire car. Did not advise if calls are being recorded and kept talking over me when trying to get an answer to a simple question.... ãã£ãšèŠã
As always: helpful, courteous, non pressured renewal service. Nowhere near the cheapest, but easily the best for customer service and included details. Maybe an odd point, but I like that the price se... ãã£ãšèŠã
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Sadly this company has gone down hill since I first started insuring my vehicle with them. Then I first went with them I dealt with a gentleman called Dominic who was brilliant, he was knowledgeable a... ãã£ãšèŠã
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A cut above
As always: helpful, courteous, non pressured renewal service. Nowhere near the cheapest, but easily the best for customer service and included details. Maybe an odd point, but I like that the price seems to be the price - no new customer discounts, and the feeling that no-one is getting a better deal than anyone else - a real bugbear of mine about other companies. Fortunately not had to claim though...

Novo ããã®åç
Excellent customer service
Excellent customer service. Very understanding and always helpful when needed

Novo ããã®åç
It's great dealing with real people whoâŠ
It's great dealing with real people who actually understand everything rather than just computers.

Novo ããã®åç
Great Service
I've been using Novo for a few years now to insure both my Tesla Model S and Model 3. Not the cheapest out there but the customer service is spot on and worth the premium.
No spending ages going through an automated phone system, you just get to speak to a human straight away who just gets what's needed done.
Had to claim for a windshield replacement after a stone cracked it and again was a painless experience.
Only critique I could have is being more competitive on pricing but realistically you can't expect a race to the bottom when you actually get custom service.

Novo ããã®åç
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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