The cooling part of the Nuby is unbelievable- honestly makes the night feed so much easier. We were sceptical at first but it really is a life changer. We had a small issue with the lid of the Nuby fl... ãã£ãšèŠã
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We were recently bought a sit me up - little hops and rainbow drops, this was bought as our daughter is our rainbow baby and was gifted early as an early baby loss awareness gift. Upon opening, we rea... ãã£ãšèŠã
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Terrible customer service. I was gifted the rapid cool and flask set along with the Nuby bouncer for my Baby. Firstly the rapid cool become faulty, extremely hot to touch (I can see fro... ãã£ãšèŠã
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I really needed new seals and they had been sold out on the website for a while. I contacted customer service to ask when they thought they'd be back in stock, they weren't sure when they'd be back so... ãã£ãšèŠã
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Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and weâre helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), weâve become a leading baby accessories brand in the UK. Weâre first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, weâre masterminding magic for babies.
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Unit 13, NE35 9PZ, Boldon, è±åœ
- enquiries@nuby.com
- www.nuby-uk.com
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Marie Kearvell in customer services wasâŠ
Marie Kearvell in customer services was very helpful
2026幎10æ16æ¥
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Terrible customer service.
Terrible customer service.
I was gifted the rapid cool and flask set along with the Nuby bouncer for my Baby.
Firstly the rapid cool become faulty, extremely hot to touch (I can see from other reviews this is a common fault) , they refused to exchange the item as this was gifted to me.
Secondly my bouncer has a crack in plastic base, this is a serious safety issue and the item can no longer be used. Again I emailed them and they refused to help me as the items where gifted.
The products are made by Nuby, if there is a manufacturering fault this should be addressed by Nuby. When an issue is raised in regards to a faulty product making it unsafe to use this should be taken seriously and nkt ignored. Generic email responses are sent and when you ask to escalate the matter they just ignore you.
Do not add Nuby products on to your Amazon wishlist or any baby wishlist as there is no help once things go wrong!
UPDATE - After the response I reached out to Nuby again, no resolution and Ashley Pace just ignores your emails and apparently Ashley is a customer service manager.
2026幎10æ14æ¥
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Nuby UK ããã®åç
Thank you for sharing your feedback. We are sorry to hear that you have been disappointed with your experience.
We take all concerns regarding product quality and, in particular, the safety of our products very seriously.
When you initially contacted our customer service team, you advised us that you did not have proof of purchase. This made it difficult for us to verify the original purchase details and determine the appropriate next steps in line with our procedures. We note that you have since mentioned that the products may have been purchased through an Amazon wishlist, and we would welcome any further information that could help us establish the purchase details.
We are sorry that you feel your concerns were not adequately addressed. Please be assured that reports of potentially faulty or unsafe products are taken seriously, and we would welcome the opportunity to review the matter further.
We invite you to contact our customer service team again, providing any available information regarding the original order, so that we can look into your concerns further.
Kind Regards,
The Nuby Customer Service Team
Vicki was extremely helpful resolvingâŠ
Vicki was extremely helpful resolving an issue. The nuby steriliser is brilliant, great when out and about. Couldnât be without it!
2026幎10æ14æ¥
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Nuby UK ããã®åç
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Vicki"
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
Great customer service - quick response to resolve my issue
2026幎10æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Nuby UK ããã®åç
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Little Hops and Rainbowdrops sit me up
We were recently bought a sit me up - little hops and rainbow drops, this was bought as our daughter is our rainbow baby and was gifted early as an early baby loss awareness gift. Upon opening, we realised the rainbow was missing, I emailed NUBY to ask where I could purchase this seperately and they have sent one in the post for free ð!!! Nobody will ever understand how much these small gestures mean. I'm so thankful. Also, it was dispatched the same day of the email reply!! Thank you so much NUBY ð©·ð©·ð©·
2026幎10æ12æ¥
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Nuby UK ããã®åç
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
I contacted Nuby as my husband damaged the lid of our rapid bottle (don't put it in a microwave steriliser!!)
They responded quickly and are sending a replacement out. Fantastic customer service
2026幎10æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Nuby UK ããã®åç
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Mollie customer service
Mollie was so helpful through customer service resolving my issue with my rapid cool digital lid a replacement was sorted!!
thank you !!
2026幎10æ12æ¥
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Nuby UK ããã®åç
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie"
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
Great customer service. Very helpful and efficient. Mollie was lovely. Thank you
2026幎10æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Nuby UK ããã®åç
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie"
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
An item was out of stock
An item was out of stock, so I contacted Nuby Enquiries who found one for me at head office and sent it out. Much appreciated.
2026幎10æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Nuby UK ããã®åç
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Absolutely love the Nuby RapidCool
Absolutely love the Nuby RapidCool! It has been such a lifesaver when Iâm out and about with my baby, making it so much easier and quicker to prepare a bottle when weâre away from home. Itâs honestly one of those baby products I didnât realise how much I needed until I had it!
Unfortunately, the lid on my flask popped out, so I contacted Nubyâs customer service. I was so impressed with how quickly they responded and how helpful and kind they were. Mollie arranged for a replacement lid to be sent out with absolutely no fuss or issues.
Itâs so refreshing to receive such brilliant customer service, and it has made me even happier with my purchase. Thank you, Nuby, for such a fantastic product and for taking such good care of your customers.
And a special thank you to Mollie for her professionalism, kindness and prompt responses, and for getting the issue resolved so quickly and effortlessly. It really is appreciated.
2026幎10æ8æ¥
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Nuby UK ããã®åç
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie"
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Amazing customer service
I contacted regarding a item that I had purchased off Amazon, a piece arrived broken and Amazon were not really willing to support and offered me a £1 refund however the item was unusable, so I contacted nuby and they were able to send me a replacement part very quickly amazing customer service.
2026幎10æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Nuby UK ããã®åç
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Really pleased with the response fromâŠ
Really pleased with the response from Nuby regarding an issue I had with my RapidCool flask. Unfortunately, the flask had started to develop rust inside, so I contacted Nuby and sent photographs of the issue.
Although I no longer had the original receipt, I was able to provide a bank statement confirming when and where the product had been purchased. Nuby were very helpful and arranged a replacement for me without any hassle.
Iâm really pleased with how quickly and professionally the matter was dealt with. Itâs so reassuring, especially when using products for your baby, to know that a company genuinely listens and resolves issues when something goes wrong.
Thank you, Nuby, for the excellent customer service and for resolving the matter so positively. Iâm very happy with the outcome!
2026幎10æ8æ¥
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Nuby UK ããã®åç
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Amazing customer service!
I really needed new seals and they had been sold out on the website for a while. I contacted customer service to ask when they thought they'd be back in stock, they weren't sure when they'd be back so they offered to send me some from their HQ for the same price as what i would pay on the website! They contacted me back within an hour and I couldnât be more happy!
2026幎10æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Nuby UK ããã®åç
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent customer service
Excellent customer service, replaced broken thermos flask in a couple of days ð
2026幎10æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Nuby UK ããã®åç
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great experience
The cooling part of the Nuby is unbelievable- honestly makes the night feed so much easier. We were sceptical at first but it really is a life changer. We had a small issue with the lid of the Nuby flask, contacted Nuby, and they dispatched a replacement the same day that they replied to my enquiry. Massive thank you to Marie K in customer services.
2026幎10æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Nuby UK ããã®åç
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic service from Marie KearvellâŠ
Fantastic service from Marie Kearvell .I was supported throughout the whole process, and they made sure the issue was resolved.I now have a replacement on its way. Great help from start to finish â highly recommended.
2026幎10æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Nuby UK ããã®åç
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Such amazing customer service
Such amazing customer service! They have extreamly prompt responses and sorted the issue so fast!
2026幎9æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Nuby UK ããã®åç
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Sterilise+ unit flashing red
Contacted customer support regarding the Sterilize+ unit flashing red. They asked for photos and videos and then sent out a replacement unit the next day. Excellent customer service from Mollie.
2026幎9æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Nuby UK ããã®åç
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby customer service was happy to helpâŠ
Nuby customer service was happy to help my 4 year old autistic son, he only drinks from a specific bottle that only Nuby sell. I contacted them to ask if they would be able to send me a few of this specific bottle and they were able to! This was done super fast with a lot of communication to keep me in the loop to when they were going to be delivered too. Couldnât recommend a company enough, supportive and helpful, if I could give more than 5 stars I would! Thank you Nuby!
2026幎9æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Nuby UK ããã®åç
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nub
Cannot fault the customer service withâŠ
Cannot fault the customer service with Nuby. I rang and spoke to a lovely lady called Marie regarding my rapid cool having issues with the lid and she was ever so helpful, sent me clear instructions what to do and has organised a replacement lid for me to be sent on a 24 hour delivery to my home address. Great customer service couldnât fault at all. Thank you.
2026幎9æ25æ¥
èªçºçãªã¬ãã¥ãŒ
Nuby UK ããã®åç
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
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