The cooling part of the Nuby is unbelievable- honestly makes the night feed so much easier. We were sceptical at first but it really is a life changer. We had a small issue with the lid of the Nuby fl... もっと見る
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We were recently bought a sit me up - little hops and rainbow drops, this was bought as our daughter is our rainbow baby and was gifted early as an early baby loss awareness gift. Upon opening, we rea... もっと見る
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Terrible customer service. I was gifted the rapid cool and flask set along with the Nuby bouncer for my Baby. Firstly the rapid cool become faulty, extremely hot to touch (I can see fro... もっと見る
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I really needed new seals and they had been sold out on the website for a while. I contacted customer service to ask when they thought they'd be back in stock, they weren't sure when they'd be back so... もっと見る
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企業情報
当該企業による記述
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
連絡先
Unit 13, NE35 9PZ, Boldon, 英国
- enquiries@nuby.com
- www.nuby-uk.com
4.4
優良
3500件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Spoke to Vicky on a Monday due to a…
Spoke to Vicky on a Monday due to a faulty RapidCool. She quickly looked into the issue and confirmed a faulty product, then quickly arranged a replacement due to be delivered later this week! Thank you!
2026年9月28日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Vicki".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Brilliant experience
Highly recommended products to all parents. Makes life with a baby so much easier, with the rapid cool products. Also brilliant customer service always happy to help out. I would always recommend nuby!
2026年9月28日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I emailed regarding my Nuby jitterbug…
I emailed regarding my Nuby jitterbug being broken and supplied photos. Marie quickly responded and sorted out a replacement strap being sent. Great service and help from Marie ☺️
2026年9月25日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Rapid response
Had the pleasure of speaking to Maria,assisted with my issue very quickly,
My Nuby rapid cooler lid had stopped work,from calling to issuing a new replacement lid took 10 minutes
Maria was very professional and friendly
Thank you Maria for your help and rapid response
2026年9月17日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby UK からの回答
Good Morning,
Please could you give us a call on 01915190487 so that we are able to assist with your enquiry? As I am unable to see you name or email address I am unable to check our Customer Service mailbox to see whether your email has been received by our team.
Customer care is extremely important to us, and we'd like to resolve your enquiry to your satisfaction.
Team Nuby
Very strange experience
Very strange experience! I ordered a 4 in 1 high chair with some freebies. Two separate boxes arrived. When I opened the high chair box, the pieces were all scattered and loose unprotected in the box and had damaged each other. The freebies I also selected (bowls, bibs, etc) were loose in the same box, no packaging at all not even a label. Then I opened the other box to find the same freebies I selected inside, nicely packed and in their original packaging with care instructions etc. Totally confused if the high chair box contents was a return that then got forwarded on to me? Everything had a dusting of hair on it! But then if that box was a return, why were the freebies exactly the ones I had picked? The products themselves seem very good, but the shipping / customer experience was dreadful.
2026年9月16日
自発的なレビュー
Nuby UK からの回答
Dear Beth,
Thank you for your feedback. While we’re pleased to hear that you like our products, we're disappointed to hear about the conditions in which your order has been received.
We would love the opportunity to investigate this further for you and to put things right. Customer satisfaction is incredibly important to us. Please email our Customers Services team directly by emailing enquiries@nuby.com so we can provide a resolution.
Team Nuby
5-star customer experience and quick resolution
Nuby provided outstanding 5-star customer service and resolved my issue straight away. Vicky Barker went above and beyond to help, ensuring a quick resolution and delivering a fantastic customer experience.
2026年9月16日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Vicki".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great products for mums and babies
Great products for mum and babies. From their mystery boxes, walkers to their breast pumps. Every product has exceeded our expectations and will be continue to buy from Nuby (possibly just Nuby products). They are reasonably priced and work excellently. Customer service is also very efficient with a next day reply.
2026年8月6日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I contacted Nuby and spoke with Marie…
I contacted Nuby and spoke with Marie Kearvell from customer service who was lovely and very friendly and professional. I had placed an accidental order and Marie managed to get this cancelled for me and and got back in touch with me to confirm cancellation. As for Nuby products, have a few products and absolutely love them. Would recommend
2026年9月14日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Responsive friendly and helpful
Responsive friendly and helpful. Sorted my issue straight away by sending spares.
2026年9月14日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Superb customer service
Superb customer service. I was initially really disappointed to see that my Nuby lid for the cooling device had broken. I messaged Nuby and within an hour they’d sent a new one by post! Great customer service from Mollie and incredible product for feeding my newborn formula without the faff!
2026年9月14日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great Customer service Nuby Bottle
We had an issue with our nuby bottle (user error on our end) and Mollie on their customer service team was really helpful and explained the situation and was able to send us a replacement. Thank you so much
2026年9月11日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I would recommend Nuby any new mum or…
I would recommend Nuby any new mum or dad looking at buying their products. Great service from Maire.
2026年9月9日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
My teats were defective once I opened…
My teats were defective once I opened and used them and so I contacted nuby. Marie kearvell helped me solve the issue immediately and with a lot of kindness and compassion. Absolutely amazing customer service. I own a whole load of nuby products for my baby and this has reassured me that nuby is the best brand to support. The teats are the ONLY product that I have had an issue with and even then my issue was resolved quickly. Thanks again to marie ❤️🫶🏼
2026年9月7日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I bought the Nuby pram rocker from…
I bought the Nuby pram rocker from Tesco and when I came to use it months down the line, it turns out the pram strap attachment had been removed, I contacted Nuby directly and they were so helpful and quick in sourcing me another- fab customer service team!
2026年8月23日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Mixed experience
I ordered this thinking it would be a perfect musical gift for my friend’s baby. Unfortunately, when it arrived to her overseas, the piano turned out to be faulty. This was especially disappointing as my friend was really excited to use it as soon as possible.
It took some time to hear back from customer support, but they eventually resolved the issue and refunded me. Though, I had to test it this time and then send it overseas again as there's no international delivery. So overall it was a mixed experience -- good product, but it was quite a frustrating and tiring process to get a working one.
2026年5月12日
自発的なレビュー
Nuby UK からの回答
Dear Mariia,
Thank you for your feedback. While we’re pleased to hear that you like the product, we’re very sorry to learn that your experience with the warranty replacement process has left you disappointed.
We sincerely regret that we were unable to resolve the matter to a satisfactory standard and understand how frustrating this must have been. Your feedback is important to us, and we will take it into consideration as we review and look for ways to improve our warranty replacement process and overall customer experience.
Thank you again for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience caused.
Team Nuby
I emailed to ask for advice about the…nuby steriliser and bottle cooler
I emailed to ask for advice about the UV steriliser and bottle cooler. Marie responded, she was helpful and fully answered my query. First class customer service.
2026年8月14日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic EVERYTHING!
Fantastic EVERYTHING!
Everything NUBY we have is great.
Customer service is above and beyond!
Thank you Marie Kearvell!
2026年8月17日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I would highly recommend Nuby products
I would highly recommend Nuby products. Both of my children have always used them, they have so much variety and they are very durable. I recently contacted Nuby UK with a query and I dealt with a lady called Marie. Her customer service was so efficient and professional and my query was answered very quickly.
I love Nuby products and would recommend them to anyone.
2026年8月12日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby Prep Machine
My partner and I were gifted the Nuby Prep machine just before our little one was born. I had only just got round to opening due to having been using the rapid cool. Upon opening I realised there was a piece missing. I left it a little while as I didn’t think anything would be done, but recently I decided to email Nuby and just see if they could assist with this. I dealt with Marie who went above and beyond to help. She was very quick with responses and also apologetic. She had the missing part sent out to us within a week. Amazing customer service and will be definitely recommending Nuby more in the future. Thank you again
2026年8月5日
自発的なレビュー
Nuby UK からの回答
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
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