Nuolawigs レビュー 

Nuolawigs からの回答

2026年6月13日 に更新

Hi Gemma,

Please accept our sincere apologies for the delay in responding. Unfortunately, your reply was inadvertently missed, and it was certainly never our intention to ignore you. As your wig is covered under our warranty, we want to reassure you that we are committed to resolving this for you.

I have reviewed your concerns and would like to move forward with the next steps. In order to assess the cause of the shedding, we will need you to send the wig back to us for inspection.

To ensure you are not without a wig during this time, we can send you a temporary loan wig on Monday. While we cannot guarantee it will be the exact same length or colour as your original wig, we will do our best to provide you with a blonde option that is as suitable as possible.

Please note that our loan wigs must not be used with glue, and we kindly ask that the loan wig is returned to us before we send your original wig back.

We hope this solution helps make the process as smooth as possible while we investigate the issue and determine the best resolution for you.

We have also sent you an email and look forward to hearing from you soon so we can get everything arranged.

Kind regards,

Ade

Nuolawigs からの回答

2026年6月11日

Hi Ebitihal,

Thank you for your continued support and for taking the time to share your experience. We're honored that you've chosen to order this wig three times and that it has consistently met your expectations.

It's wonderful to hear that you appreciate the natural appearance, softness, comfort, and durability of the wig. We work hard to provide high-quality products that offer excellent value, so your feedback is incredibly rewarding.

We're especially pleased that you've experienced the same level of quality with each purchase. Consistency is very important to us, and knowing that you've returned multiple times because of your satisfaction means a great deal.

Thank you for your recommendation and trust in our products. We look forward to serving you again in the future!

Nuolawigs :)

Nuolawigs からの回答

2026年6月11日

Hi Leyla,

Thank you for your kind words! We're so glad you love the quality and color of the wig. Providing natural-looking, beautiful shades and premium quality is our top priority, so it's wonderful to hear it met your expectations. We truly appreciate your support and hope you continue to enjoy wearing it!

Nuolawigs :)

Nuolawigs からの回答

2026年6月11日

Hi Emily,

Thank you so much for sharing your experience. Reading your review truly means a lot to us. We understand how important it is to find a wig that feels comfortable, looks natural, and provides confidence, especially for a young person wearing one for the first time.

We're delighted to hear that your daughter is enjoying wearing her wig every day and that it meets the criteria you worked so hard to find. Knowing that it feels comfortable throughout the school day, looks natural, and helps her feel confident is exactly what we hope for our customers.

Thank you for trusting us during this important journey. We wish your daughter continued comfort and confidence, and we look forward to serving you again in the future.

Nuolawigs :)

Nuolawigs からの回答

2026年6月11日

Hi Doherty,

Thank you so much for your wonderful feedback! We're thrilled to hear that you had an incredible experience from start to finish. Knowing that you love the hair and find it gorgeous means the world to us. We truly appreciate your support and look forward to serving you again in the future!

Nuolawigs :)

Nuolawigs からの回答

2026年6月11日

Hi Kelly,

Thank you so much for sharing your experience with us. We are truly honored that you chose Nuola Wigs during such a challenging time in your journey.

It means so much to hear that every step of the process, from your initial enquiries to the consultation and delivery updates, met your expectations. We're especially delighted that you love your wig and that it looks so natural that friends and family can't tell it's not your own hair.

Your kind recommendation means the world to us. We wish you all the very best, and we look forward to supporting you whenever you need us in the months ahead. Thank you for trusting us to be part of your journey.

Nuolawigs :)

Nuolawigs からの回答

2026年4月15日

Hi Amelie,

Thank you so much for your kind words it truly means a lot to us.

We’re so happy to hear that you love your wigs and that they’ve made a positive difference in your daily life. Knowing that our wigs can bring comfort and confidence, especially for someone experiencing alopecia, is exactly why we do what we do.

It also means a great deal that you continue to support us all the way from Germany we really appreciate your trust in us.

Thank you again for your recommendation, and we look forward to creating more beautiful wigs for you in the future.

Warmest regards,
Nuola Wigs

Nuolawigs からの回答

2026年4月15日

Hi Live

Thank you so much for your kind feedback!

We’re really glad to hear that you’re happy with both the quality of the hair and our customer service it truly means a lot to us.

We appreciate your support and look forward to assisting you again in the future.

Kind regards,

Nuolawigs からの回答

2026年3月27日

Hi Nina,

Thank you so much for your kind word. It truly means a lot to us :)

We’re so glad you had a positive experience with our Canterbury team, from your first email right through to your fitting. It’s especially lovely to hear that you felt comfortable and supported, as we always aim to create a safe and welcoming environment, particularly for first-time wearers.

We’re also delighted that you’re happy with the quality and colour! that means everything to us!

We look forward to welcoming you back again soon 🤍

Nuolawigs からの回答

2026年3月18日

Thank you so much for your lovely review, we really appreciate your continued support.

We’re so happy to hear that you’ve been pleased with the wigs you’ve ordered from us and that the quality, softness, and natural hairline have met your expectations each time. Creating realistic and comfortable wigs is always our goal, so it means a lot to know you’ve had such a positive experience.

Thank you again for your trust in us, we look forward to making more wigs for you in the future.

Nuolawigs からの回答

2026年3月15日

Thank you so much for your kind review, it really means a lot to us.

We’re so happy to hear that our wig is the best you’ve tried, especially after wearing wigs for so many years. Natural and realistic looking hair is exactly what we aim for, so it’s lovely to know you’re happy with it.

Thank you again for your support, we truly appreciate it.

Nuolawigs からの回答

2026年6月11日

Hi Iryna,

Thank you so much for your continued support and for sharing your experience. We're truly honored to have been part of your journey.

We understand how challenging alopecia can be, and it means the world to hear that our wigs have helped you feel confident and like yourself again. That's exactly why we're passionate about what we do.

We're also delighted that you've been happy with our custom order service and hair color matching. Every customer is unique, and we strive to create wigs that feel personal, natural, and perfectly suited to individual needs. We're glad the medical hair discount has also been helpful.

Thank you for your kind words about the quality and natural appearance of our wigs. Your trust and loyalty mean so much to us, and we look forward to continuing to support you for many years to come.

Nuolawigs :)

Nuolawigs からの回答

2026年2月20日

Thank you so much, Jay, for your kind feedback.

We are really pleased to hear that the consultation helped you both feel confident in choosing the right wig and that the whole process felt comfortable and supportive. It is wonderful to know the wig arrived on time and met your expectations.

We truly appreciate you taking the time to share your experience and we are always here if you need any further support.

Nuolawigs からの回答

2026年2月20日

Thank you so much for this incredible feedback.

It truly means the world to us to hear how confident you have felt wearing your Nuola wigs over the years. Knowing that your Nola unit looked so natural that people thought it was your own hair is exactly what we aim for.

We are also so happy to hear you love your new full lace sale wig. Our goal has always been to offer the most realistic, high quality wigs at the best value possible, so your words really mean a lot to the whole team.

Thank you as well for sharing such thoughtful advice about wig care and rotation. We genuinely appreciate your continued trust and support, and we are always here whenever you need us.

Nuolawigs からの回答

2026年2月20日

Hi Rayane, Thank you so much for your continued support over the past five years.

It truly means a lot to us that you have trusted us with six wigs and that each one has met your expectations. Providing top quality

Nuolawigs からの回答

2026年1月4日 に更新

Hi Ameni,

Thank you for taking the time to share your experience. We’re sorry to hear that your visit did not meet your expectations, especially after making a long journey. Thank you for raising this with us, and we’re genuinely sorry that a staff member was working in the room during your appointment. The two members were in training and should only have been present as part of the consultation training alongside the main consultant. They should not have been working independently during your appointment, and we apologise that this was not handled properly.

I will be speaking with the team to ensure this does not happen again and that consultations are conducted in a way that feels comfortable and respectful.

We would really like the opportunity to resolve this for you. I would be happy to offer you another complimentary appointment, which I will personally conduct, and I will do my very best to help you find a suitable wig and provide the level of care and attention you expected. We have sent you an email.

Thank you again for your feedback, and we hope you’ll allow us the chance to make this right.We genuinely value feedback like this, as it helps us review how our services are presented and experienced. We wish you all the best moving forward and hope we can find a solution that meets your needs.

Thanks
Ade

Nuolawigs からの回答

2025年12月16日

Hi Melissa,

We were very surprised to see this review, as the events you described do not reflect what took place. For clarity, we would like to outline the timeline and the reasons for our decision.

During your last appointment in July, there were serious concerns regarding your behaviour toward our team. You were rude to a staff member during the consultation, and your loud tone made the environment very uncomfortable for both staff and nearby clients. Additionally, you approached another client outside and shared negative comments about our service and product quality, which understandably left her hesitant about continuing her appointment. We were thankfully able to reassure her and support her afterward.

You also indicated at the time that you intended to leave negative reviews. As a company that supports many clients navigating sensitive medical and emotional situations, we have a responsibility to maintain a respectful and safe environment for everyone who visits our store.

For this reason, when you contacted us again on 26 November to make another purchase, we replied explaining that, after carefully reviewing the previous incident that occurred during your visit in July, we would not be able to proceed with any future sales. This message was sent only three days before this review appeared.

Given this timeline, it appears that the review was posted as a direct response to our decision not to continue offering services.

We wish you the very best moving forward and hope you find a provider who meets your needs.

Kind regards,
Nuola Wigs Team

Nuolawigs からの回答

2026年2月20日

Thank you so much for your lovely review.

We are truly honoured that this is your third wig with us and that it has been your favourite so far. It means the world to know your daughter feels comfortable and confident wearing her wig, that is always our goal.

We are so grateful for your continued trust and look forward to creating your fourth piece when you are ready.

Nuolawigs からの回答

2026年2月20日

Thank you so much for your beautiful feedback.

We truly appreciate your patience while your full lace was being made, and we are so happy to hear it was worth the wait. It means a lot to know you love the hairline, fit, and comfort, and that you can confidently wear it styled back without it looking wiggy.

We are so grateful for your support and can’t wait to create your next piece. Thank you for choosing Nuola.