After numerous frustrating and unsuccessful visits to 02 stores to try and sort an issue with our account, we finally met Jasmine at the Birmingham store. Jasmine went above and beyond in every way to... もっと見る
企業が回答しました
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Jasmine was very helpful, I came in as my sim had stopped working. After speaking with her I found out my account was closed down by the fraud team since I had gone abroad. I was not notified by anyon... もっと見る
I was having an absolute nightmare with logging into my o2 app. It was just never letting me go on to the next step. Heena was helping me and after some time we managed to successfully log in and I am... もっと見る
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I have been complaining about my app not working for months. Now I see staff at O2 have found the time to get AI bots to write good reviews for themselfs. Show their pure lack of respect and intellige... もっと見る
企業が回答しました
企業情報
当該企業による記述
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
連絡先
24 New Street, B2 4RQ, Birmingham, England, 英国
- 0121 643 3390
4.9
優良
260件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Service in store was very good
2026年7月26日
自発的なレビュー
O2 - Birmingham New Street からの回答
Hi Khalif, thanks for taking the time to leave a review.
We're really glad to hear that you received good service during your visit to our store. Providing helpful and efficient support is what we strive for, so it's wonderful to know you had a positive experience with us.
If you do need anything in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3TkVxMN
Facebook: https://bit.ly/4x0lpff
e
Jasmine solved my problem quickly and…
Jasmine solved my problem quickly and correctly
2026年7月26日
自発的なレビュー
O2 - Birmingham New Street からの回答
Hi Ning You, thanks for leaving us a review.
We're glad to hear that Jasmine was able to resolve your problem quickly and correctly. We understand how important it is to receive efficient and accurate support, so it's wonderful to know that Jasmine provided the help you needed.
We'll be sure to pass your kind feedback on to Jasmine,
If you do need anything going forward, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4yJZ1Ze
Facebook: https://bit.ly/4pIscrK
Paid my bill in store thabk you for thr…
Paid my bill in store thabk you for thr help
2026年7月26日
自発的なレビュー
O2 - Birmingham New Street からの回答
Thank you for your feedback Jose and we're happy to hear that you were able to pay your bill in store and that the team were able to help, providing a positive experience. Thank you for taking the time to leave a review.
Extremely helpful and confident in her…
Extremely helpful and confident in her abilities, she resolved my issue within seconds
2026年7月25日
自発的なレビュー
O2 - Birmingham New Street からの回答
Thank you for your feedback Abduz and pleased to hear that you received helpful support and that your issue was resolved so quickly. We're pleased that your experience was such a positive one and thanks for taking the time to share your comments with us.
The staff from when entering the o2…
The staff from when entering the o2 Shop Birmingham we're Brilliant, so welcoming and professional, even with having all my children with me they welcomed me with upmost respect.
Staff we're very polite, and understanding of my situation with money costs, and showed me the deals that would suit me best.
I was going to phone o2 Customer Services but I am so glad I came in store, I have left feeling at ease knowing that what i needed done has been sorted for me.
Thank-You so very much.
2026年7月23日
自発的なレビュー
O2 - Birmingham New Street からの回答
Hi Nicola,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear about your experience at our Birmingham store. It's fantastic to know that the team made you feel so welcome from the moment you arrived and treated you with professionalism and respect throughout your visit.
We're especially pleased to hear that, even with your children accompanying you, the team ensured you felt comfortable and supported. Taking the time to understand your circumstances and help you find the most suitable options is exactly the kind of service we strive to provide.
It's wonderful to know that the staff were polite, understanding of your budget, and able to guide you through the available deals to find one that worked best for you. We're also delighted that visiting the store gave you a better experience than you expected and left you feeling reassured that everything had been sorted.
We'll be sure to pass your kind feedback on to the Birmingham store team, who will be thrilled to know that their efforts made such a positive difference to your day.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wWgrQP
📘 Facebook: https://bit.ly/4fwxaD4
O2 - Birmingham New Street からの回答
Hi Hyacinth,
Thank you for taking the time to leave a review.
We're delighted to hear that you received courteous service and were given the information you needed to make informed decisions. We believe it's important that our customers feel supported and empowered to choose the options that best suit their needs, so it's wonderful to know that this was reflected in your experience.
We'll be sure to share your kind feedback with the team, who will appreciate your comments.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4fzuRzm
📘 Facebook: https://bit.ly/4fuJvb3
Thank you for choosing O2.
O2 - Birmingham New Street からの回答
Hi Chester,
Thank you for taking the time to leave a review.
We're delighted to hear that you received very good service. Providing friendly, helpful, and efficient support is what we strive for, so it's wonderful to know that your experience was such a positive one.
We'll be sure to share your kind feedback with the team, who will appreciate your comments and recognition.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3RoMWYU
📘 Facebook: https://bit.ly/4vR4IC9
Thank you for choosing O2.
Heena from the Birmingham office on new…
Heena from the Birmingham office on new street gave me excellent customer service in resolving my device plan query today.
Many thank Heena for your patience and resolve for sorting out my request today.
Kind regards
Barry
2026年7月19日
自発的なレビュー
O2 - Birmingham New Street からの回答
Hi Barry, thank you for taking the time to leave a review.
We're really pleased to hear that Heena was able to provide excellent customer service and help resolve your device plan query. We'll be sure to pass on your kind words and recognition to Heena,
If you do need any further help, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4w5UqyW
Facebook: https://bit.ly/4b4UFSp
Heena helped me set up my new phone…
Heena helped me set up my new phone very great service
2026年7月19日
自発的なレビュー
O2 - Birmingham New Street からの回答
Thank you for your kind feedback Dharminder and we're delighted to hear that Heena was able to help you set up your new phone and provide great service. We'll be sure to pass on your lovely comments and thanks for taking the time to share your experience, and we hope you enjoy your new phone! 😊
Everything was okay.
2026年7月19日
自発的なレビュー
O2 - Birmingham New Street からの回答
Thanks for the review William and pleased everything was okay. Thanks for choosing O2.
Heena was a very helpful person who has…
Heena was a very helpful person who has been helping me with an issue from yesterday.
2026年7月18日
自発的なレビュー
O2 - Birmingham New Street からの回答
Thanks for leaving a review Prince and happy to hear Heena was able to help you with your issue and get it sorted. We appreciate you taking the time to share your experience and will be sure to pass your comments on.
Very helpful service from jasmine
2026年7月17日
自発的なレビュー
O2 - Birmingham New Street からの回答
Hi Sudeys Dino, thank you for taking the time to leave us a review.
We're so glad to hear that Jasmine provided such helpful service during your visit. Our teams work hard to ensure every customer receives the support they need, and it's wonderful to know Jasmine made a positive impression.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fFsHPM
Facebook: https://bit.ly/44G4yCu
O2 - Birmingham New Street からの回答
Hi Nabeela, thank you for taking the time to leave your review.
We're really pleased to hear that you had a great experience in our store and the staff were really helpful.
If you do need anything else, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4f8D3HR
Facebook: https://bit.ly/4ynMUkt
Really friendly service from Jasmine…
Really friendly service from Jasmine and keerat
2026年7月17日
自発的なレビュー
O2 - Birmingham New Street からの回答
Thanks for the review John and pleased to hear that Jasmine and Keerat was able to help you with your query. We'll be sure to pass on your feedback to them, who I'm sure will appreciate the recognition.
Professional and friendly
2026年7月17日
自発的なレビュー
O2 - Birmingham New Street からの回答
Thanks for leaving us a review Ian and happy to hear we were able to support you with your query. Thanks for choosing O2.
I came in with a blacklisted s26 ultra
I came in with a blacklisted s26 ultra, which Kam, Jasmine and Keerat, helped with. Kam was at the front, very welcoming and was able to send me to Jasmine who after 20mins of intense troubleshooting she was able to find iut it was blacklisted, something the telephone service team after 2 calls were unable to discover, they claimed a broken mast and just to leave it. The customer service, warmth and efficiency of the team at store 0080 was the best they are amazing ambassadors for the brand, a brand which for this i was questioning.
2026年7月17日
自発的なレビュー
O2 - Birmingham New Street からの回答
Hi Kim. thank you for taking the time to share your experience. We're sorry our previous agents were not able to identify the blacklisting but pleased to hear that Kam, Jasmine and Keerat were able to assist you and get to the root cause of the issue. Thank you for recognising their efforts and we'll pass the feedback on to them and the greater team to show the standard of service we strive for.
O2 - Birmingham New Street からの回答
Thanks for your review Bernard. We're delighted to hear that all of our team members were kind and helpful during your experience.
O2 - Birmingham New Street からの回答
Thanks for the review Motasim and pleased to hear that Heena was able to you with your query and we'll let them know to make their day. Thanks for choosing O2.
O2 - Birmingham New Street からの回答
Hi Olive! Thanks for leaving a review we really appreciate you sharing your experience with us!
Service in store was really good…
Service in store was really good Jasmine was very helpful my new phone has been set up very nicely thank you very professional
I DID NOT WRITE THIS! I AM QUITE CAPABLE OF WRITING MY OWN REVIEWS!
2026年7月15日
自発的なレビュー
O2 - Birmingham New Street からの回答
Thank you for your wonderful review Jeanette. We're pleased to hear that you received great service in one of our O2 stores and that Jasmine was able to help you with setting up your new phone. Providing helpful, professional support is what we strive for, and we'll be sure to pass on your kind feedback to her.
If you need our help with anything else, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wo76S9
Facebook: https://bit.ly/4pmlMyd
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