OAK + FORT レビュー 

I got three items for a special function, but none of them worked due to fabric issue causing my allergy.
So, I brought them back to the store in Sherway Garden , Toronto, but I was told they were not retunable, and I can only exchange. So, I spent about an hour to look and try on new things. Finally I got something ok, In th end, I only had .97 cents low, She asked me to look around, around and around, but I could not find anything around that range. Acutally she had a pair of socks on her counter, but she did not tell me, I said to her that you shoud have told me about it to save my time. She said" tell you what... ? "Very very roudly.

Very bad customer service. I realized I ordered the wrong size the minute I ordered. I could not cancel nor change my order even if it wasn't shipped wet. The online chat does not work (unavailable) and they respond to email 24 hours later to tell you it is impossible to make the change even if the order was not shipped out yet! I was able to get a RMA since I paid full price but it would have cost me $25 and 17 days to retrurn back to their BC Surrey location. I am located in Quebec.

Absolute garbage and scam of a company. I ordered a $200 dress in July. It’s December and it still hasn’t shown up. They keep saying they will refund me but keep stretching the time line of when that will be. There’s no where to leave reviews. I wrote that they were scammers in their instagram post and the blocked me.

The worst customer service experience. They did not send several of my items but acted as if they had. This is unbelievable. I will never order from Oak and Fort again.

Bought $350 in clothes four months back. Have asked three times to be refunded only to tell me they do not refund only exchanges. Do not support this store as more scammy and untruthful then what is presented. Our product had never been shipped

TRUST ALL THESE NEGATIVE REVIEWS! This company is in bankruptcy. They have closed numerous stores in the US. You can’t return anything. They don’t have reviews on their website. Stay away!! They will be out of business very soon.

Ordered THREE items for delivery to my daughter in another state. Only TWO arrived on November 1, 2025. Sent email as that is the only way to purportedly reach them - no phone number; chat was never available. Over a week to reply to my email. Requesting pictures - of what??? Item wasn't included! Will have to dispute with credit card company. Definitely won't order from them again.

11/23/25: Just received an email from their fraud detection. After providing all the info they requested, they sent this email which is the same sent to other customers:

Thank you for your patience!

After a thorough investigation, our team was able to confirm that CG-14290-W-CHARCOAL-OS was included in your package as the item was successfully scanned through our system and accurately matches the weight of the parcel when collected by the shipping courier.

Based the information provided by you and the evidence gathered during our investigation, we regret to inform you that we will not accept your claim for missing items and will be unable to assist you further on this matter. Please understand that our decision follows our internal loss prevention policies, and as such is final.

We understand that you may not be satisfied with our decision. Should you choose to file a claim with your credit company, BBB, or any other relevant entity, our loss prevention team will fully cooperate with any requests they send us privately. We will provide them with all the documentation collected during our investigation so that they can assess your case based on the evidence available.

We are very sorry we were unable to help you at this time with this claim.

!!!!!!!

The label weight showed 3.1 pounds. I weighed the TWO sweaters received less plastic wrap and they weighed 3.0 pounds!

I have made a big order, more than 1k, only to realize their clothing looks really cheap.
I have made a return, paid more than 50$ for it from Canada, for a few items, and only got money back for one item. I am missing more than 900$, and they are not replying to my emails. Their chat is always off.

Wtf???

Can confirm that the other reviews here are true. I wish I saw this before placing my online order! They didn’t send me my jacket and then claimed I was lying when I said I didn’t receive it. They said they checked their cameras and weight and so they can’t assist me. If I had maybe claimed something like this before I’d understand the hesitancy but to immediately assume the customer is lying and not doing anything to rectify it was disheartening. Lost some money but won’t waste another dollar here again.

The courier delivered my package to the wrong address, which I was able to see based on the delivery photo provided. I reached out to them and they redirected me to Oak + Fort. The customer service at Oak + Fort opened a multi week “investigation” and concluded they weren’t liable for refunding or replacing the item because the courier service claimed it was delivered, even after I provided photos to show it went to the wrong address. I’ve never had such horrible customer service and considered reporting them to the BBB.

Terrible customer service. their products are not bad but they sent me an item with a hole. They refused to send me a new item and said it was an imperfection that doesn't meet the guideline for a refund. I just wanted a new item and was even willing to pay for return shipping. nope. I would recommend buying in person only.

I was delivered items with holes in them. I sent OAK + FORT photos of the holes. Upon asking for a refund, I was requested to take better photos of the holed items in better lighting with the tags still on them......?

I was so excited to receive my order as I wanted to purchase some new clothes before my birthday and before I moved to another state.

Unfortunately it seems that after looking at reviews here, my experience is commonplace. My package arrived without all the items I ordered. I purchased two sets and both of them came with the tops only. No bottoms. I reached out to customer service and they took nearly three weeks to get back to me based on their investigation. They told me that all items were packed based on CCTV footage and weight of the parcel so there was nothing they could do.

What a terrible experience with their team. It seems like I’m not the only one either. They said they would cooperate if I made a claim to my credit company or the BBB but I am extremely upset. I’m never purchasing online with them again. I bought items in-store so I thought they were a legit business but I wish I had known before I bought anything. Even when buying from YesStyle, my items have *always* arrived perfectly fine. I thought I could trust Oak + Fort but clearly I was wrong. I don’t want to support their business anymore. My friends were about to purchase stuff from their liquidation sale but I told them my experience and they no longer wanted to buy either in case the same should happen to them.

TL;DR Missing ring from my order and they refused to refund me the $8 for it after making me wait more than 2 weeks for a response.

Bought a ring from them and upon receiving my package it was nowhere to be found so I reached out to customer service. They gave me a case number and came back to me with this response "We’re sorry to hear that you are missing the item: RN-13213-W-Gold-6 from your recent order, although they were all confirmed to be delivered. At this time, we kindly ask you provide pictures of the packaging, the items you received and the packing slip.

Along with the pictures, our loss prevention team would like to request for some additional information as well:

* Did the package arrive tampered or opened?

* Did you receive a packing list with your package?

* Did you receive a box or a bag with your order?

* Is this the first O+F order for you or anyone in your household?

* Do you reside at a different address as your billing address?

* Have your or anyone in your household claimed a lost order or missing item before with O+F?

* How long have you been living at this address?

Please note, our Loss Prevention team requires this information before proceeding and kindly ask you respond as soon as possible. Thank you for your understanding and we look forward to hearing from you!"

I responded promptly and provided the pictures they asked for but it took them 18 days to get back to me. Only to be told that "After a thorough investigation, our team was able to confirm that RN-13213-W-Gold-6 was included in your package as the item was successfully scanned through our system and accurately matches the weight of the parcel when collected by the shipping courier. Based the information provided by you and the evidence gathered during our investigation, we regret to inform you that we will not accept your claim for missing items and will be unable to assist you further on this matter. Please understand that our decision follows our internal loss prevention policies, and as such is final."

I was a loyal Oak + Fort customer but this experience all for a measly $8 ring has left a negative impression on me.

What a horrible company and terrible customer service! I purchased a shirt online and when it arrived it had makeup stains smeared all over the collars and front of shirt. The shirt is white/gray and the makeup is like a dark foundation and pink blush so large, noticeable and totally stained into the fabric. It was on sale so I didnt expect a refund but an exchange to get a shirt I could actually wear. Ive been told I can have a 25% refund. Im still confused why I only get 25% of my money back when they sent me an item that is not wearable. I just find this really crappy customer service and I would never shop with them again.

horrible experience, didn't deliver part of my package and refused to refund me. you're basically getting robbed and worst customer experience ever..

Where to start with this company. Their quality is next to SHEIN. Their sizing inconsistent. Most employees at their store are entirely checked out and generally lack customer service skills or professionalism.

They recently posted they have “updated their return policy” online but all they have done is update it to use purposefully misleading language.

“Items purchased at regular price or have a discount of less than 20% off are eligible for a full refund onto the original method of payment within 21 days of online order arrival. After this period, we will no longer accept return requests.

Which could be simply stated as anything 20% off or more is final sale. I believe the common person reading this might think something with a discount of 20% is returnable (a theory backed up by numerous other reviews here). This feels similar to Aritzia’s $5 dollar off finale sale mentality. Generally, I believe anything bought online should at least be exchangeable, but that’s personal logic.

Today I got an email promoting access to their warehouse sale (which I assume is more of the same lacklustre discounts) and when I clicked on it I was taken to an “Early Access Ticket” for $18.00. I felt weirdly offended they thought I would be interested in an $5 deal enough I’d pay $18 for access. More so I thought it comical that even luxury brands would not use this tactic. It’s cheap and desperate and its screams “financial distress”.

If they would stop being so blatantly stingy and insulated with their approach, and shifted focus to a customer-centric experience, they’d find the fate of their company would naturally shift to the positive. In this way they are pounds foolish, penny wise.

*This review isn’t necessarily based on any one bad experience but the sentiment behind repeated combined inconveniences.

WORST EXPERIENCE EVER!!!! Deceitful business tactics regarding online returns!!!! They literally robbed me blind!!!! I bought two trench coats, NOT ON SALE AND LISTED AT FULL PRICE, but used a 20% off promo code. Upon delivery, I tried them on and was disappointed that the coats were sized too large and immediately, contacted customer service requesting to initiate my order return, as I knew I only had a 21-day window for returns. Several email attempts later I was notified that because my items were purchased “on sale with 20% discount”, my trench coats are considered “final sale” and not eligible for return. WHAT BS BUSINESS POLICY IS THAT!!!!!!! UNHEARD OF!!!!! NOWHERE ON MY ORDER RECEIPT DOES IT SAY “FINAL SALE”!!!!!! I am out $300!!!!!!!!!!!!!!!!!!!

Customer service wasn't great. The people working there were not familiar with their own products. The return policies are stricter than many other companies which is disappointing. Their shipping is also more expensive than other stores. They also do not ship sizes between local stores: for example other stores will ship a size to ur local store if they don't have it so you can pick it up.

I’ve shopped with many online clothing retailers, and Oak and Fort was by far the worst experience. They delivered a defective item that was literally falling apart and of the worst quality I’ve seen in awhile, and they refused to offer a refund. They stated that it could not be returned because it was in a 20% off weekend sale, even though it was defective. What a joke. Do not waste your money on their garbage.

"I'm extremely disappointed with my recent experience at oak And fort chinook mall. Unfortunately, the store manager's behaviour was completely unacceptable. Not only was she rude, but her actions and tone also came across as racist.

When attempting to return an item within the return window (just two days after purchase), the manager made an unjustified comment about the clothing smelling. This was not only untrue but also insulting.

The lack of respect and professionalism displayed by the manager was shocking. As a customer, I expect to be treated with dignity and respect, regardless of my background or reason for return.

I hope the company takes my feedback seriously and takes necessary actions to address this issue. Until then, I would caution others about shopping at this location."