OAK + FORT レビュー 

"I'm extremely disappointed with my recent experience at oak And fort chinook mall. Unfortunately, the store manager's behaviour was completely unacceptable. Not only was she rude, but her actions and tone also came across as racist.

When attempting to return an item within the return window (just two days after purchase), the manager made an unjustified comment about the clothing smelling. This was not only untrue but also insulting.

The lack of respect and professionalism displayed by the manager was shocking. As a customer, I expect to be treated with dignity and respect, regardless of my background or reason for return.

I hope the company takes my feedback seriously and takes necessary actions to address this issue. Until then, I would caution others about shopping at this location."

This is the worst experience I have ever had ordering anything online. Firstly I ordered 4 items on January 13th 2025 and waited the 20 business days I was told for my shipment. after the 20 days it has been hell trying to get anyone to respond with any information let alone any information regarding my order. Finally I received 1 item after approximately a month. I received an email stating that the last 3 items of my order has shipped. It is March 17th, 2025 and I received 2 of my last 3 items. the clothing sizing is wrong and very cheap material. I am curious as to what type of customer service I will receive now that not all of my items have shipped. I will never buy from this company again and I would definitely not recommend. Worst experience ever.

I had ordered many items from them before and did not have any significant problems and enjoyed their clothing very much. However, on my most recent purchase I ordered two items during their Black Friday sale, and when I received my order, it contained three completely different items than what I ordered.

I contacted them immediately after receiving the wrong items, and they opened an investigation that took over a month. I complied with them completely, including pictures of the wrong items, the packing slip that listed the items I ordered but did not receive, and the packaging the wrong items came in. When I finally received their response on the result of their investigation, they concluded that my order was packed correctly and would not do anything further to help me.

Fortunately, I was able to open a case through PayPal, who eventually ruled in my favor and gave me a refund. As a result of this experience, I will not buy anything more from this company. It's a shame because I do like their clothing, but the way they "resolved" my issue was ridiculous and unacceptable.

I have previously purchased items in-store that I really liked. Decent quality and good fits. December 1, 2024 I placed a very large order for myself and Christmas gifts for others. The items arrived nine days later and unfortunately two of the pants were sent in the wrong length size. I doubled checked that I did order the correct sizes which I did and reached out to customer service.

They replied two days later with a long series of questions and requested photos of the items, the packing receipt, and packaging. The photos clearly showed their shipping mistake. Five days later I received a reply that they were going to open an investigation that would take 10 days to complete (December 26th). At this point its obvious that these Christmas gifts would not arrive in time.

I did not receive any updates on the "investigation" in 2024. I reached out again on Jan 7, 2025 to express my dissatisfaction and requested a refund as well as a shipping label if they wanted the items I didn't order back. Finally on Jan 13th they replied with a shipping label and confirmed their error. I immediately shipped the items back. By February 3rd it had been more than two months since my original order and I still hadn't received a refund. I filed a claim with my credit card which finally resulted in a refund a few days later.

I understand that company's need to be vigilant of customers that do try to take advantage, but when there is clear proof of their mistake there should be a speedier remedy and one that doesn't make a good customer feel like a scammer. I think it is in poor taste to hold on to a customers money, cause them to waste time shipping items back and repeatedly emailing customer service for updates only to finally have to file a credit card dispute. After months dealing with their mistake they don't even offer the slightest compensation on a future purchase or a thoughtful apology.

This experience has been an eye opener to the type of company they are and will be the last time I ever shop with them. I would also like to point out that any less than stellar reviews that I have left have never been posted. My suggestion is if you are thinking of purchasing an item only do it in-store, if you have thoroughly examined the items for defects, and are comfortable knowing you won't get a refund.

Extremely disappointed with Oak and Fort. Ordered several items during Black Friday, only to receive poorly sized clothing that didn’t match the size guide. Customer service was completely unhelpful—both online and in-store refused to assist, offering no refund or exchange. Now I’m stuck with clothes I can’t wear. This company does not care about its customers. Avoid at all costs!

Absolute worst store that I’ve ever worked for in all my years of working retail. Management was unorganized, there was terrible communication, no structure whatsoever. The hire ups expect you to hit these unattainable sales goals when only 2 customers come into the store a day.

Avoid this store at all costs. Their online customer service is terrible—I received a defective item with a hole, yet they refused to issue a full refund, claiming it was final sale, even though it was faulty. Their clothing is overpriced and made from poor-quality materials. Save your money and shop elsewhere.

I agree with other review before me. Never ever seen customer service like this online shopping. I ordered same sweater for quantity of 2 they only shipped one. I called them right away and they said they need 10 days to investigate. Seriously? I clearly provided you the proof you only sent 1 to me. They said all items marked shipped. Whoever in charge of the online shopping is stealer trying to damage the company reputation or this company is simply a scam when you order online.
Update: I reported the missing item on 1/20/25 and been told to wait for 10 days for investigation. I followed up by chat (only way to communicate their customer services) and been told be patient on 2/4/25 and no manager available. As of today 2/10, still no response. Anyone has similar experience please report to your credit card company about this company scam.

Did not deliver the order and did not provide refund

Worst online experience ever! If shipping is not available and no store nearby is available for pickup, REMOVE the product off the site. What a waste of effort and time to shop online realizing the items you selected is not avail to be shipped.

Seriously, DO NOT IGNORE THIS REVIEW. AVOID OAK + FORT ONLINE. I received a jacket in the mail with damage (ink stains or mold on the white leather parts of the jacket). There is no customer service number, so I contacted them via e-mail for an exchange. They don't do exchanges apparently. They asked for photos and instead offered a 10% rebate. So....they offered me a 15 dollar discount for a 151 dollar jacket. I just opted to return it because that is not worth it in the slightest. The ink stains or mold is PERMANENT AND ON THE WHITE LEATHER PART OF THE JACKET - how will I make that work? They give you a return authorization, but good luck - THEY MAKE YOU PAY FOR SHIPPING. The shipping from where I am is $55-$150 to their warehouse, and the closest store 3 hours away. I wish I had reviewed their return policy better. They need better QA on their products and if they are going to make someone pay for shipping, make sure the items sent are in PRISTINE condition. There are so many other brands with better customer service, do not shop here, you are taking a gamble with your money.

Ordered over $400 worth of clothing on 8/31 and received only 1 of the items! Have reached out multiple times regarding my missing items with ZERO results! Buyer BEWARE!!!!!!!

I placed an order on the OAK + FORT website for a total of over 100 USD (not a small amount for me), including a snake chain necklace advertised to be made of 14k gold.

I was very gentle with the product as it was gold, but the necklace clasp broke after just two wears. I contacted Oak + Fort via email and asked them for help resolving the issue. The customer care team said the highest they could offer me was a 10% rebate, which would require me to purchase more items from their website to redeem. Unsatisfied with the cheap quality of the necklace I received, I pushed for a full refund.

At their refusal, I became frustrated with the lack of care in customer service and decided to give up on the refund as it was clearly going nowhere. Instead, I requested via email to close my account. The customer service representative told me they were not able to close my account, but that I was “welcome to unsubscribe from marketing emails” (which I had already done.)

This is despite the fact that in the website’s FAQ, it reads “Please [contact customer service email] to delete your OAK + FORT account.” (Can’t insert link here but check oak and fort slash pages slash accounts dash orders.)

I relayed this via email to the customer care team, and they basically said they could not help me, even though the website had completely misled me into believing they could delete my account.

I am very upset with both the lack of understanding in providing customer service, and the false advertising of their website. I am uncomfortable keeping my account and personal information stored at OAK + FORT, and strongly advise anyone considering purchasing from them to avoid doing so.

Don’t be fooled by their marketing and high prices! They make cheap products and refuse to help customers in a meaningful way.

Will not honour damaged shipped item..... Received a broken necklace and they claimed because it was out of the package (with tags on), that it is now considered 'wear and tear' and they would not honor an exchange or refund..... DO NOT BUY from them .

I purchased a sweater. Came home took the tags off because I loved the sweaters and had no intention of returning it . I noticed a hole in the sweater and then a few more when I examined it further . I went to the store to show them and they would not exchange it for another one because the tags were off. It was only a few days after buying the sweater and they accused me of making them! Then told me to go on line to customer service to complain which I did and they basically said there is nothing they can do and even when i escalated the issue. Same
Response too bad for your inconvenience! I
Certainly will let everyone I know not to
Shop there!

Do NOT purchase anything from these scammers. I bought 3 pieces. 2 of them eventually shipped out to me separately. The third they gave a tracking number to but it never shipped out. When you put the tracking number in it literally says there is a delay and it hasn’t even been picked up. When I asked for a refund (this is 4+months after I bought it) they said they can’t give refunds on orders that have been shipped - even though it has NEVER been shipped. I bought the insurance protection so now they are saying I have to go through that to get my money back. This is a total scam. Absolutely horrible customer service and literally stealing money and committing insurance fraud.

Most despicable experience shopping online ever. I swear shopping from Temu or receiving fake crap from Amazon is somehow better because at least you get the item no matter what it is in a timely manner. At least the item exists! Oak and Fort online shopping experience is so bizarre. Hello its the year 2024! How can you not add an item into the cart! I searched up 7 items of which none could be added and only available for pickup. Wthef does that mean?!? Then it said if you know the item number to text it to a chat representative and if they have it they'll sent it and ship it. Wthef!??! Thats not all, they don't even have sizes, usually all sold out. I also tried to use afterpay and I guess even afterpay doesn't trust them because afterpay always declines the order and I have no issue with afterpay, its just always for this store somehow. Oak and Fort seems like a sham and a scam. The store does have some lovely luxurious pieces but I must admit its such a headache finding your size even in the store. This store operates in a very cheap way. On the outside it glitters but on the inside its pure crap. Mind you this review is written from one single experience. First time I went to the store and same day went online to find the non existent sizes. Fitting rooms are the tacky ones where you all have to come out and just take turns looking on the mirror! Puhlease, even H & M and Forever 21 have complete fitting rooms that look even better than CROAK & FART. Neva again!

This is the first time I've reviewed a company I haven't purchased from, because every step of the buying process was so annoying that I gave up. I spent almost 2 hours trying to order a shirt online. As others have said, customer service is only available online and they have very little info about the clothes or sizing ("when in doubt, size up!). I called a store which gave me sizing info and confirmed that they couldn't sell or take payment for purchases outside of their own store. The website is glitchy and has very few product photos and reviews. I finally searched online for buyer experiences before trying to check out through PayPal and am glad I did.

Terrible return policy- days for “approval”, ship it back (you pay) and then they take 10 Days to send you STORE CREDIT. None of the sizing made sense. Some of the fabrics are very cheap polyester.

"Dear Oak and Ford Company,

I am writing to express my disappointment and frustration with my recent experience at the Park Royale store. As a long-time loyal customer, I purchased two pairs of ear cuffs 3 days ago, which unfortunately, did not meet my expectations. Despite initial enthusiasm, the earbuds failed to stay in place, and when I attempted to adjust them, they caused discomfort and damage to my ears.

Upon returning the product for a refund, I was informed that the return policy did not cover this issue. I explained the situation to the staff, emphasizing the responsibility of the store to acknowledge the harm caused by their sold product. However, my claim was not accepted, and I was met with a lack of empathy and understanding from the staff, including the manager. Their body language and tone came across as dismissive and unapologetic.

As a result, I intend to share my negative experience with others through a review. I hope that you will take my feedback seriously and take necessary steps to address the issues I've raised.
Zoya