OCUS レビュー 

Always happy with Ocus customer service. They always assist me quickly and kindly. Thank you

The good thing the fast for responding the issue ,,

Fair service, need to ameliorate communication, customer service

AVOID AT ALL COSTS – AN ABSOLUTELY PREDATORY COMPANY
If I could leave zero stars, I would. Ocus is an utterly unprofessional and exploitative organization that completely disrespects photographers.
Insulting Pay & Zero Support
They offer abysmal, poverty-level rates that are an absolute slap in the face to any working professional. To make matters worse, their "support" team is virtually non-existent.
No Compensation for Wasted Time
If a client decides to cancel a photoshoot at the last minute—and naturally, Ocus won't even bother to inform you—do not expect a single cent in compensation. They will not cover your transportation costs or your wasted time. You are completely on your own, and they simply do not care.
A Parasitic Business Model
Calling them a business is a stretch; they operate more like a legal scam. They shamelessly exploit your hard-earned skills, your expensive equipment, and your talent. They pocket the massive profits while throwing you a pathetic 1% of what your work is actually worth.
If you are a photographer, value yourself and your art. Do not let them use you. Good luck finding another fool to work under these atrocious conditions!

Fotoğraf çekimi zamanında ve başarılı.
Foğoğrafları indirmek istediğimde sayfada hata verdi. Mail atarak iletişime geçtim ama bakıcaz yapıyoruz diyerek ne kadar zaman geçmesine rağmen hata düzeltilmedi

Customer service, payment and solution to a problem.

Hope for more assignments in Hong Kong. Since there is a big decline of assignments for last 6 months.

Too many fake or invalid restaurant listings

I originally had a good experience with OCUS, but recently there has been a major issue with restaurant listings that appear to be fake or invalid. The DoorDash or Grubhub listing may look real online, but when you actually order from it or prepare for the shoot, the restaurant does not seem to exist at the listed address.

This has happened so often that it feels like the majority of available food photo assignments are not properly verified. I’m not sure where the bad listings are coming from, but OCUS needs to fix this before sending them to photographers.

These shoots already pay very little, and photographers still have to set aside time, prepare gear, lighting, backdrops, transportation, and sometimes order the food themselves. When the restaurant turns out not to exist, it becomes a huge waste of time and money.

OCUS can be a useful platform, but fake or unverified listings make the assignments extremely frustrating. Restaurant listings need to be checked before they are offered to photographers.

A plataforma não tem usabilidade, não é clara e os problemas são dificeis de serem relatados. Atendimento o cliente péssimo. Tenho uma pendencia de um cliente que no meio da sessão resolveu que queria adiar. Fiz a solicitação pela plataforma e já fazem 3 dias e a missão continua em aberto, o cliente não recbeu a confirmação da nova data ou contato da Ocus para verificação.

Ocus' customer service is always very kind and helpful each time I interact with them. I truly appreciate the thorough assistance they provide and quick response time to resolve any issues that arise. The team absolutely deserves 5 stars for the concerted efforts they provide.

I took away one star on this review because of the platform issues alone The platform has definitely come a long way. It would be awesome though if I could see the jobs I've accepted and scheduled on the map--perhaps with a different color icon--so that their proximity to other potential assignments is visible. It would also be awesome if my notes with client communication details were visible on each respective assignment itself and didn't disappear completely once I've entered a "help" ticket. It would be awesome if I could personally change the map to a light background. It would be awesome if videos could be uploaded directly on the platform. It would awesome to rename all image files with one button rather than clicking on each individual file.

This company always introduces new ways to delay payments and don’t know how to communicate or fix problems they have created themselves. Each month it’s an always something new they do and can’t fix, now each month invoices are delayed and the issue started last month and still continues even now.

A company that takes people serious, know an issue should happen once and solved immediately to avoid it from happening again. With Ocus you have to know they will show up with new problem every month. No smooth sailing and their financial team is so incompetent. Always new issues with them and they take more time to fix them. Don’t care in improving or what so ever

I have been shooting in the US for Ocus for about 4 and a half years now (near 100 shoots), and can honestly say that they have now sunk to a new low.
More photos, less pay, no live chat support, and a website that makes it very complicated to ask for travel expenses or cancellation fees.
I officially quit them today after going round and round about a cancellation that I reported on the same day, but was rejected because they are saying it was after the 24 hour window.
DoorDash should be ashamed to work with companies like this!!!
Good luck with the new business model!!!
And please don't bother with the "feel good" generated response...I'm over it!

Still not much improvement, except for the implementation of video shoots and their slightly increased pay rate.

As much as I hate to say this, I still continue to work with OCUS because I can’t hold down a typical 9-to-5. If I could find another agency with the amount of consistency and (much) higher pay and a respectable rating system, you best believe more of my efforts will be spent with them.

After checking out some of the reviews here, my assessment is that 5 star reviews from photographers are more on the newer-to-the-field and platform side, possibly fascinated with the concept of getting paid and setting their own schedule to take photos (that’s how I got hooked), while reviews from photographers skewing to the lower side show quite a bit more detail on why OCUS has earned their lower ratings from a longer tenure with them. Each of their complaints, seem pretty on par with my own experience. As I state with all my media uploads now, I’ve been looking for help to improve for 5 star reviews eversince OCUS started using their ridiculous rating system around spring 2022. How much longer do you think they’ll take (if they decide) to get this addressed?

After writing this review, I now expect to get a response like, “we’re sorry to not achieve your satisfaction, and we value your feedback to providing a better service”, and will probably include something along the lines of “we’ll have someone reach out to you to resolve your concerns”, which most likely won’t amount to much resolved damage control, based on their track record

I need someone to contact me to fix the problem with my uploading of my photos from my assignment LAST Saturday...6 days ago. Please help. thanks

I really do not know if this will be seen or not, but here it goes. Payment has been going lower and lower every year, even though everything else is getting more expensive, they cut off the photographer pay. When I started few years ago, a 7 image package was paying about $70. Now, a 20 image package is for $80ish. Travel fees, it’s like you are begging not it’s a compensation for the distance you’re welling to travel for your clients.
Throughout what I’ve experienced, OCUS made it feel like its priority is saving money rather than delivering to clients.
OCUS needs to update their photographer data. Need to make sure that all photographers listed are all active because in my area I know at least a dozen of photographers that stopped using OCUS yet they are still in their database. This affects other requests specially the travel fees.
Customer service is a hit or miss, some are good and would be very helpful and patient. Others are rude and I’ve had few occasions where they hung up on me and when I contacted support by email, I got nothing. I think I’ll stop here. This already took longer than needed.

I booked today’s photo shoot through OCUS. My dashboard showed it was scheduled, so I proceeded as if everything was confirmed. No one from OCUS contacted me to say the assignment was unclaimed.

As a result, I lost time and spent money on food and labor to prep for a shoot that never happened. That’s unacceptable.

I need this addressed immediately.

My concern is regarding with my February invoice, until now i didn't receive. They promise me that i receive 24 to 48 hours since i was reported. And the other said on May 5th, until now im waiting. Hoping that i receive that payment so that i can continue for the next project...