Had issue with my WiFi and booked visit to have it looked at. Received text off Mark to give me time of scheduled visit on day. After enquiring about issue and my not quite understanding Mark tele... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The technician, Mark W., who came to sort out my fibre connectivity recently was very efficient, friendly and treated the home with respect. He even ensured the socket is screwed into the wall, someth... もっと見る
企業が回答しました
Just a big shout out to Kieran H. He was an absolute star getting our service back online. Very experienced with great knowledge. Got us up and running again withing 45mins. We couldn't be happier wit... もっと見る
企業が回答しました
Mark W was very prompt to the repair appointment and was very thorough in making sure that issue was resolved. He went above and beyond to make sure we had access to the internet.
企業が回答しました
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100%に回答しています
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この企業のTrustpilot 利用方法
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Had an engineer visit from OFNL
Had an engineer visit from OFNL, Mark was friendly and approachable. He went out of his way to make sure the connection was performing how it should. Been on this network for over 6 years now, overall the OFNL FTTx service is very reliable, the issue I faced was with throughput. Never had a TLOS fault in 6 years which in my opinion is good going. The only thing I would say is, be careful of which ISP you choose as there are some cowboys that provide over OFNL. Had no issue with Seethelight over the OFNL network.

Ofnl からの回答
Stuart from Ofnl - first class
Stuart from Ofnl came out this afternoon to replace my fibre box and check my broadband signal. He was very professional, approachable and extremely helpful and patient. Thank you so much (also for moving my router and checking the cabling). Cannot recommend him and Ofnl highly enough.

Ofnl からの回答
Engineer Chris from OFNL
Engineer Chris from OFNL , superb customer service , identified a fiber fault and patching issue on a new instalation due ,quick to rectify and demonstrate receiving light once the issues were solved , a credit to OFNL , thankyou for the quick response with the planned visit , kind regards , Chris warner.

Ofnl からの回答
Professional service
Mark W went above and beyond to fix my troublesome connection. He made it clear he wasn’t going to leave without sorting it and knowing it was working as it should; a level of ownership rarely seen these days. His communication from start to finish was brilliant too. Thank you very much

Ofnl からの回答
Mark W
Mark W. Was brilliant. Fixed the issue quickly, clearly knew what he was talking about, explained it all clearly and concisely. Thank you!

Ofnl からの回答
Overpriced rubbish
Overpriced rubbish! unfortunately living on a new build development we have no choice but to use an overpriced OFNL provider. Very little price difference between each supplier means you're paying way over the odds compared to standard BT or other cable providers. They give BS about "future proof"and "state of the art" but at the end f the days it's just broadband internet, certainly no better that BT, Sky or Virgin.

Ofnl からの回答
Paul from OFNL
Paul from OFNL came out and carried out a repair to get me back online. He contacted with a short notice available slot which saved me waiting another 2 days without internet, really appreciated that. Nice guy and got everything done and tidied away in great time, including correcting something that wasn't done during the house being built which will prevent the issue in the future.

Ofnl からの回答
System communication and engineer 5 star
The fault was reported to my provider and an appointment was made immediately. The engineer Mark W kept me well informed of his schedule which he was prepared to work around a dtrs appointment. Turned up in a timely manner respected the property and dealt with it efficiently. Gave good advice regarding the system which is now working as required. I have no hesitation in giving a 5 star review to both the company and my engineer.

Ofnl からの回答
Awful monopoly holding company
Awful monopoly style company that forces lock ins. No access to open reach. And all providers are exactly the same in price. .bar the odd one or two pounds.
Cheapest plan is around £35 on any network for 100mbps
Virgin media on the otherhand. Had an offer for gigabyte fibre for £27.99 per month. And far more reliable than these clowns.

Ofnl からの回答
Paul
Our engineer Paul went above and beyond for us when our outside box was broken. He was able to reconcile the issue the same day and was very polite while doing so.

Ofnl からの回答
Slow Speeds, Sky-High Prices, Zero Accountability
This company operates like a monopoly providing overpriced, low-quality service while leaving customers with no real alternatives. Their exploitative pricing and lack of transparency around outages show clear anti-competitive behaviour.

Ofnl からの回答
Connection issue in new build home.
Connection issues from the exchange to my ONT (optical network terminal). The OFNL Engineer Mark W, contacted me first thing the next day after I reported my issue to my ASP and arrived perfectly on time at 0815 in the morning as expected. He is very friendly and knowledgeable and immediately found the issue (broken fibre at rear of ONT. He promptly fixed the fibre extremely professionally and my broadband is now working perfectly. He also gave me some useful advice about FTTH. I would recommend his services to anyone. Thanks again Mark!

Ofnl からの回答
Paul was excellent and really helpful
Paul was excellent and really helpful. He fixed the problem and left everything secure and tidy. Thank you for your service and quick response. Would really recommend!

Ofnl からの回答
Virgin bad, OFNL good
After struggling and arguing with Virgin Media for nearly 3 weeks I finally convinced them it was a fibre issue in the house and they didn't need to dig the road up! Eddie and Tom from OFNL arrived the next day (3 days early!) and fixed it in an hour. Top service, top blokes. Thank you very much.

Ofnl からの回答
Paul the engineer from OFNL was…
Paul the engineer from OFNL was amazing. Knowledgeable, friendly and efficient. Worked was carried out fast and to a very high standard. Great communication and very helpful. Cant recommend enough. Great job.

Ofnl からの回答
New router input
Internet was down for the best part of a week. Mark W came round a day earlier than scheduled to install a new router. In and out in 5 minutes, also taking time to advise us on what the issue is and how we can improve the internet signal around the house. Very efficient and very helpful!

Ofnl からの回答
Mark was professional polite and got…
Mark was professional polite and got the job done very quickly

Ofnl からの回答
Very helpful and even managed to visit…
Very helpful and even managed to visit us sooner to fix the issue we had.

Ofnl からの回答
I would rather give my money to the homeless
I would rather give my money to the homeless than pay for the limited options OFNL provide, disgusting 360mbs for over £50?! Disgusting. I paid £19.99 at my old address for the same package.

Ofnl からの回答
Outstanding Service
Had problems with my broadband connection that was no fault of Ofnl. They booked an engineer to come out immediately and within 48 hours I was back up and running. Mark W was the engineer who visited the property and he was a credit to the company. Great communication before and after and even managed to move the appointment up a day which was greatly appreciated

Ofnl からの回答
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