Ofnl レビュー 

565
TrustScore 5段階評価の4.5

4.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Had issue with my WiFi and booked visit to have it looked at. Received text off Mark to give me time of scheduled visit on day. After enquiring about issue and my not quite understanding Mark tele... もっと見る

5つ星のうち5の評価

The technician, Mark W., who came to sort out my fibre connectivity recently was very efficient, friendly and treated the home with respect. He even ensured the socket is screwed into the wall, someth... もっと見る

企業が回答しました

5つ星のうち5の評価

Just a big shout out to Kieran H. He was an absolute star getting our service back online. Very experienced with great knowledge. Got us up and running again withing 45mins. We couldn't be happier wit... もっと見る

企業が回答しました

5つ星のうち5の評価

Mark W was very prompt to the repair appointment and was very thorough in making sure that issue was resolved. He went above and beyond to make sure we had access to the internet.

企業が回答しました


連絡先

4.6

優良

TrustScore 5段階評価の4.5

565件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

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ネガティブなレビューの 100%に回答しています

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4.6

すべてのレビュー

(565)

過去12か月のレビュー数: 133

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Had an engineer visit from OFNL

Had an engineer visit from OFNL, Mark was friendly and approachable. He went out of his way to make sure the connection was performing how it should. Been on this network for over 6 years now, overall the OFNL FTTx service is very reliable, the issue I faced was with throughput. Never had a TLOS fault in 6 years which in my opinion is good going. The only thing I would say is, be careful of which ISP you choose as there are some cowboys that provide over OFNL. Had no issue with Seethelight over the OFNL network.

2025年10月27日
自発的なレビュー
Ofnl ロゴ

Ofnl からの回答

Good morning,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will make sure Mark gets the feedback.

Kind regards,
Kyle

5つ星のうち5の評価

Stuart from Ofnl - first class

Stuart from Ofnl came out this afternoon to replace my fibre box and check my broadband signal. He was very professional, approachable and extremely helpful and patient. Thank you so much (also for moving my router and checking the cabling). Cannot recommend him and Ofnl highly enough.

2025年10月24日
自発的なレビュー
Ofnl ロゴ

Ofnl からの回答

Good morning,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will make sure Stuart gets the feedback.

Kind regards,
Kyle

5つ星のうち5の評価

Engineer Chris from OFNL

Engineer Chris from OFNL , superb customer service , identified a fiber fault and patching issue on a new instalation due ,quick to rectify and demonstrate receiving light once the issues were solved , a credit to OFNL , thankyou for the quick response with the planned visit , kind regards , Chris warner.

2025年10月23日
自発的なレビュー
Ofnl ロゴ

Ofnl からの回答

Good morning,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will make sure Chris gets the feedback.

Kind regards,
Kyle

5つ星のうち5の評価

Professional service

Mark W went above and beyond to fix my troublesome connection. He made it clear he wasn’t going to leave without sorting it and knowing it was working as it should; a level of ownership rarely seen these days. His communication from start to finish was brilliant too. Thank you very much

2025年10月16日
自発的なレビュー
Ofnl ロゴ

Ofnl からの回答

Good afternoon,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will make sure Mark gets the feedback.

Kind regards,
Scott

5つ星のうち5の評価

Mark W

Mark W. Was brilliant. Fixed the issue quickly, clearly knew what he was talking about, explained it all clearly and concisely. Thank you!

2025年10月20日
自発的なレビュー
Ofnl ロゴ

Ofnl からの回答

Good afternoon,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will make sure Mark gets the feedback.

Kind regards,
Scott

5つ星のうち1の評価

Overpriced rubbish

Overpriced rubbish! unfortunately living on a new build development we have no choice but to use an overpriced OFNL provider. Very little price difference between each supplier means you're paying way over the odds compared to standard BT or other cable providers. They give BS about "future proof"and "state of the art" but at the end f the days it's just broadband internet, certainly no better that BT, Sky or Virgin.

2025年10月19日
自発的なレビュー
Ofnl ロゴ

Ofnl からの回答

Good afternoon,

Thank you for taking the time to share your feedback.

We value all feedback—positive or negative—as it helps us continually review and improve our services.

If you would like to discuss this further, please don’t hesitate to contact us on our free number: 02921 678 550.

Kind regards,

Scott

5つ星のうち5の評価

Paul from OFNL

Paul from OFNL came out and carried out a repair to get me back online. He contacted with a short notice available slot which saved me waiting another 2 days without internet, really appreciated that. Nice guy and got everything done and tidied away in great time, including correcting something that wasn't done during the house being built which will prevent the issue in the future.

2025年10月14日
自発的なレビュー
Ofnl ロゴ

Ofnl からの回答

Good morning,

Thank you for leaving feedback, it's greatly appreciated. I will pass the feedback on to Paul.

Kind regards,
Scott

5つ星のうち5の評価

System communication and engineer 5 star

The fault was reported to my provider and an appointment was made immediately. The engineer Mark W kept me well informed of his schedule which he was prepared to work around a dtrs appointment. Turned up in a timely manner respected the property and dealt with it efficiently. Gave good advice regarding the system which is now working as required. I have no hesitation in giving a 5 star review to both the company and my engineer.

2025年10月14日
自発的なレビュー
Ofnl ロゴ

Ofnl からの回答

Good morning,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will make sure Mark gets the feedback.

Kind regards,
Scott

5つ星のうち1の評価

Awful monopoly holding company

Awful monopoly style company that forces lock ins. No access to open reach. And all providers are exactly the same in price. .bar the odd one or two pounds.

Cheapest plan is around £35 on any network for 100mbps
Virgin media on the otherhand. Had an offer for gigabyte fibre for £27.99 per month. And far more reliable than these clowns.

2024年10月13日
自発的なレビュー
Ofnl ロゴ

Ofnl からの回答

Good morning,

Thank you for taking the time to share your feedback.

We value all feedback—positive or negative—as it helps us continually review and improve our services.

If you would like to discuss this further, please don’t hesitate to contact us on our free number: 02921 678 550.

Kind regards,

Scott

5つ星のうち5の評価

Paul

Our engineer Paul went above and beyond for us when our outside box was broken. He was able to reconcile the issue the same day and was very polite while doing so.

2025年10月2日
自発的なレビュー
Ofnl ロゴ

Ofnl からの回答

Good afternoon,

Thank you for leaving feedback, it's greatly appreciated. I will pass the feedback on to Paul.

Kind regards,
Scott

5つ星のうち1の評価

Slow Speeds, Sky-High Prices, Zero Accountability

This company operates like a monopoly providing overpriced, low-quality service while leaving customers with no real alternatives. Their exploitative pricing and lack of transparency around outages show clear anti-competitive behaviour.

2025年9月20日
自発的なレビュー
Ofnl ロゴ

Ofnl からの回答

Good afternoon,

Thanks for taking the time to leave a review. We appreciate all feedback, good or bad as it helps us to look at ways to improve. We currently have 18 Internet Service Providers available to choose from on our network, each with their own packages and pricing to compare with your needs. Each with fast speeds available to your property.

If you are experiencing issues with your services, reach out to your Internet Service Provider and they can troubleshoot this further for you.

If you would like to discuss this further please get in touch with us on 02921 678 550.

Kind regards,
Scott

5つ星のうち5の評価

Connection issue in new build home.

Connection issues from the exchange to my ONT (optical network terminal). The OFNL Engineer Mark W, contacted me first thing the next day after I reported my issue to my ASP and arrived perfectly on time at 0815 in the morning as expected. He is very friendly and knowledgeable and immediately found the issue (broken fibre at rear of ONT. He promptly fixed the fibre extremely professionally and my broadband is now working perfectly. He also gave me some useful advice about FTTH. I would recommend his services to anyone. Thanks again Mark!

2025年9月26日
自発的なレビュー
Ofnl ロゴ

Ofnl からの回答

Good afternoon,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will make sure Mark gets the feedback.

Kind regards,
Scott

5つ星のうち5の評価

Paul was excellent and really helpful

Paul was excellent and really helpful. He fixed the problem and left everything secure and tidy. Thank you for your service and quick response. Would really recommend!

2025年9月18日
自発的なレビュー
Ofnl ロゴ

Ofnl からの回答

Good afternoon,

Thank you for leaving feedback, it's greatly appreciated. I will pass the feedback on to Paul.

Kind regards,
Scott

5つ星のうち5の評価

Virgin bad, OFNL good

After struggling and arguing with Virgin Media for nearly 3 weeks I finally convinced them it was a fibre issue in the house and they didn't need to dig the road up! Eddie and Tom from OFNL arrived the next day (3 days early!) and fixed it in an hour. Top service, top blokes. Thank you very much.

2025年9月12日
自発的なレビュー
Ofnl ロゴ

Ofnl からの回答

Good afternoon,

Thanks very much for taking the time to leave a review. I will pass your feedback on to Eddie and Tom.

Kind regards
Scott

5つ星のうち5の評価

Paul the engineer from OFNL was…

Paul the engineer from OFNL was amazing. Knowledgeable, friendly and efficient. Worked was carried out fast and to a very high standard. Great communication and very helpful. Cant recommend enough. Great job.

2025年9月3日
自発的なレビュー
Ofnl ロゴ

Ofnl からの回答

Good morning,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will make sure Paul gets the feedback.

Kind regards,
Kyle

5つ星のうち5の評価

New router input

Internet was down for the best part of a week. Mark W came round a day earlier than scheduled to install a new router. In and out in 5 minutes, also taking time to advise us on what the issue is and how we can improve the internet signal around the house. Very efficient and very helpful!

2025年9月2日
自発的なレビュー
Ofnl ロゴ

Ofnl からの回答

Good morning,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will make sure Mark gets the feedback.

Kind regards,
Kyle

5つ星のうち5の評価

Mark was professional polite and got…

Mark was professional polite and got the job done very quickly

2025年9月1日
自発的なレビュー
Ofnl ロゴ

Ofnl からの回答

Good morning,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will make sure Mark gets the feedback.

Kind regards,
Kyle

5つ星のうち1の評価

I would rather give my money to the homeless

I would rather give my money to the homeless than pay for the limited options OFNL provide, disgusting 360mbs for over £50?! Disgusting. I paid £19.99 at my old address for the same package.

2025年8月24日
自発的なレビュー
Ofnl ロゴ

Ofnl からの回答

Good morning,

Thank you for taking the time to share your feedback.

We value all feedback—positive or negative—as it helps us continually review and improve our services.

If you would like to discuss this further, please don’t hesitate to contact us on our free number: 02921 678 550.

Kind regards,

Scott

5つ星のうち5の評価

Outstanding Service

Had problems with my broadband connection that was no fault of Ofnl. They booked an engineer to come out immediately and within 48 hours I was back up and running. Mark W was the engineer who visited the property and he was a credit to the company. Great communication before and after and even managed to move the appointment up a day which was greatly appreciated

2025年8月18日
自発的なレビュー
Ofnl ロゴ

Ofnl からの回答

Good morning,

Thank you for leaving feedback. I'm happy to hear you had a great experience. I will make sure Mark gets the feedback.

Kind regards,
Kyle

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