Online Paint Shop レビュヌ 

304
•
TrustScore 5段階評䟡の4.5

4.6

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5぀星のうち5の評䟡

An amazing service! Super quality paint, the perfect colour - & it arrives only a day after ordering! I'm just gobsmacked! Online Paint Shop completely over delivered on my expectations & that's so ra... もっず芋る

5぀星のうち5の評䟡

Excellent advice on the phone. Paint mixed/made up next morning arrived the next day. excellent service. One small point, the two part aerosol paint I bought says "pot life 1 to 2 hours". Having m... もっず芋る

5぀星のうち5の評䟡

Very happy with the paint finish (ordered 4, job done with 2œ), even before ordering I emailed to double check the paint I needed for the task was correct and would adhere to primed aluminium. Respond... もっず芋る

5぀星のうち2の評䟡

Ordered some specialized "cool grey 2 layer" paint for my bike to touch up some paintwork damage. Double checked it was right colour. Quick delivery but the colour is not a good match, it is visible w... もっず芋る

䌁業情報

  1. 塗料店
  2. ・
  3. むンテリア デザむン店

圓該䌁業による蚘述

Online Paint Shop - The home of next day paint. Buy Aerosols, Wet Paint, Floor Paint, Spray Guns, Paintshop Ancillaries & Consumables. Tel - 01536 454018


連絡先

4.6

優良

TrustScore 5段階評䟡の4.5

304件のレビュヌ

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顧客にレビュヌを䟝頌しおいたす

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4.6

すべおのレビュヌ

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過去12か月のレビュヌ数: 22ä»¶

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5぀星のうち1の評䟡

"delivery" issues,they sell paint they


"delivery" issues,they sell paint they dont have. Basically a drop shop

2023幎8月8日
自発的なレビュヌ
Online Paint Shop ロゎ

Online Paint Shop からの回答

Hi GK Musik,

Thank you for your review, and please accept our apologies for the issues regarding your order.

We do stock and tint the vast majority of our product offering physically here in our warehouse. However, we do utilise carefully selected suppliers who provide ‘drop shipping’ on certain product lines, this ensures we can provide a good range of products, at competitive pricing. Drop shipping is very common in our industry, and in comparison to some of our competitors, we stock a relatively large percentage of products. Unfortunately in this instance we couldn’t meet our usually high standards when it comes to efficiency and customer service, so please accept out apologies once again.

If you have any further queries, regarding your order, please don't hesitate to contact us.

Kind regards,
The Online Paint Shop

5぀星のうち3の評䟡

fast but not 100% happy

amazing dispatch and delivery time, items were with us within 24 hours.
However withing 3 days of buying the paint one of the pots have leaked due to a faulty fitting cap.
I reached out to them and they replied staright away but the result was an apology and "thanks for the feedback". Gee thanks guys i kinda needed a relpacement pot of paint thats now everywhere other than the pot its supposed to be.

2023幎7月26日
5぀星のうち1の評䟡

Delivery issues

Phoned to check if the powder was in stock & was told it was & if I ordered before 1pm it would be with me next working day. So ordered it online at 11am on the Thursday as I needed it for the weekend. So Friday no delivery, Saturday no delivery & spoke to them on Monday after the weekend only to be told it not even been shipped yet. This is my first order and probably my last as I told my customer that yes they had it in stock so I'll have it on the Friday & the wheels will be ready to collect on Monday. Now they won't be ready till Wednesday assuming the powder does arrive on the Tuesday

2023幎6月15日
Online Paint Shop ロゎ

Online Paint Shop からの回答

Thank you for your review. Feedback is always appreciated, regardless of whether it is positive or negative. We’re sorry to hear that you were left dissatisfied by your experience with us. The Online Paint Shop strives to always offer excellence in customer service.
Upon investigation of the late delivery, it was established that an oversight had taken place within our process. We will use this situation as an opportunity to improve our processes minimising the risk of this reoccurring. Please, accept our sincere apologies for this error, and any inconvenience it may have caused. Should you wish to discuss this further please feel free to email or telephone our offices, at any time.

5぀星のうち1の評䟡

Order nearly £300 of paint 2 weeks


Order nearly £300 of paint 2 weeks later no delivery of paint logged into my accont order is cancelled just a marketing bot that wants to send me emails etc no notification for cancelling the order.

2023幎2月13日
自発的なレビュヌ
Online Paint Shop ロゎ

Online Paint Shop からの回答

Hi David,

Thank you for your review. We are dissapointed to hear that you have had a poor experience with our service.

Your order was never paid for. The payment timed out and no money was at any point taken from your account. Therefore the order was displayed as cancelled in your account. I can assure you that if the payments had been fully processed, we would have delivered the paint on a next day service.

If you had any complaints or queries about your cancelled order, we would have been more than happy to resolve any issues, if you had contacted us directly, about them.

We have not sent any marketing emails to yourself. If you have received any marketing emails from the Online Paint Shop, Please, could double check the senders email address, and forward them to our email address: Sales@onlinepaintshop.co.uk, so that we can look in to this further.

Kind regards,
The Online Paint Shop

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