OnlyOakFurniture レビュー 567

OnlyOakFurniture からの回答

2026年5月20日

Thank you so much for your lovely review! We’re absolutely delighted to hear that you’re happy with your furniture and that the items exceeded your expectations in person.

It means a lot to us that you were pleased with both the delivery service and customer support — we always strive to provide the best experience possible from start to finish.

We can’t wait to help you with your garden project next! 🌿 Thank you again for choosing Only Oak Furniture.

OnlyOakFurniture からの回答

2026年5月19日

Thank you so much for your kind review! We’re delighted to hear you were happy with both the service and delivery experience. Keeping our customers updated and ensuring a smooth delivery process is very important to us.

We truly appreciate your recommendation and look forward to helping you again in the future. Enjoy your new furniture!

OnlyOakFurniture からの回答

2026年5月19日

Thank you for your lovely feedback. We’re delighted to hear that your chairs arrived well packaged and that you are pleased with the quality of your purchase.

It’s wonderful to know that the furniture met your expectations, and we truly appreciate you taking the time to share your experience.

Thank you again for choosing us, and we hope you enjoy your new chairs for many years to come.

OnlyOakFurniture からの回答

2026年5月19日

Thank you so much for your wonderful review. We are delighted to hear that you are so pleased with the quality and workmanship of your furniture and that it was exactly as described.

It’s especially lovely to hear your kind comments about our delivery team. We will be sure to pass your feedback on to them, as they will greatly appreciate your recognition of their courteous and professional service.

We’re also pleased that you found the ordering and delivery process efficient and straightforward. Our aim is always to provide a smooth and reliable experience from start to finish, so it’s fantastic to know we achieved that for you.

Thank you again for your support and for taking the time to share your experience. Your feedback truly means a lot to us.

OnlyOakFurniture からの回答

2026年5月19日

Thank you for taking the time to leave your feedback. We are very sorry to hear that your experience did not meet expectations and appreciate you bringing these concerns to our attention.

We regret that the Signature Blue colour was not as expected. While product images are intended to represent the finish as accurately as possible, colours can sometimes appear differently depending on lighting and screen settings. We also sincerely apologise that one of the tables arrived damaged.

We understand your frustration regarding the return process, delivery and collection rescheduling, and the delay in receiving your refund. We appreciate how disappointing and inconvenient this must have been, particularly after waiting such a long time for a resolution.

We are, however, pleased to hear that the delivery team were kind and polite throughout the process, and we will ensure your positive comments are passed on to them.

Your feedback has been shared with the relevant departments as we continue working to improve both our service and customer communication. Thank you again for your comments.

OnlyOakFurniture からの回答

2026年5月19日

Thank you for taking the time to leave your feedback. We are very sorry to hear that one of your chairs arrived damaged and understand how disappointing this must have been.

We’re pleased to hear that our customer service team was helpful and that you are happy with the table and chairs overall. However, we appreciate your frustration regarding the replacement delivery charge and understand why you felt dissatisfied with the options available to you at the time.

As many of our items are delivered via specialist furniture couriers, delivery charges can apply to replacement items where collection and redelivery services are required. That said, we are sorry that the resolution offered did not leave you feeling fully supported as a customer.

Your feedback is important to us and has been shared with the relevant team for review as we continually work to improve both our products and aftercare service.

Thank you again for your comments.

OnlyOakFurniture からの回答

2026年5月19日

We are very sorry to hear about your experience and appreciate you taking the time to share your concerns.

We sincerely apologise for the disappointment caused regarding the dresser top and understand your frustration that the product did not meet your expectations based on the description and images provided online. We would, however, like to clarify that the item purchased was a dresser top designed to be attached to a matching sideboard unit. As the dresser top was intended to be used independently as a sideboard, the internal lighting fittings would naturally remain exposed, as this is not the product’s intended use.

We also regret the confusion and upset surrounding the return process and packaging removal service. We understand how frustrating this situation has been for both you and your mother, particularly as you felt unable to exercise your right to return the item.

Please be assured that we take feedback of this nature seriously, and your comments have been passed to the relevant department for full review so we can investigate both the product listing and the handling of your return request.

Our intention is always to provide clear information, fair service, and a positive customer experience, and we are sorry that on this occasion you feel we have fallen short.

Thank you again for bringing this matter to our attention.

OnlyOakFurniture からの回答

2026年5月19日

Thank you for taking the time to share your feedback. We’re sorry to hear that the delivery charge put you off placing your order with us.

While we do offer free delivery to many areas, unfortunately there are some locations and order types where an additional delivery fee may apply. We completely understand that extra charges can be frustrating, especially when making a larger purchase, and we appreciate your honesty regarding this.

We’re pleased to hear that our furniture and reviews gave you confidence in the quality of our products, and we’re sorry that the delivery cost meant we were unable to earn your custom on this occasion.

Thank you again for your feedback, and we hope we may have the opportunity to welcome you back in the future.

OnlyOakFurniture からの回答

2026年5月19日

We are very sorry to hear about your experience and completely understand your frustration. We sincerely apologise for the lack of communication and for the delay in your order exceeding the estimated timeframe provided.

We appreciate that this situation has caused significant disappointment, particularly when you were unable to get an update from the courier service. We also understand your concerns regarding the cancellation fee and are sorry that this has added to your frustration.

Please be assured that we take all customer feedback seriously, and your comments will be passed on to the relevant teams to review both our communication and delivery processes. We genuinely regret that we have let you down on this occasion.

Thank you for taking the time to share your experience.

OnlyOakFurniture からの回答

2026年5月19日

Thank you for taking the time to leave such a detailed review. We’re delighted to hear that you found our furniture to be good value and that the ordering and delivery process was smooth and convenient for you. It’s great to know that the delivery tracking updates and communication from the driver were helpful as well.

We are sorry, however, that one of your units arrived damaged and that one of the boxes was wet on delivery. While we’re pleased there was no additional damage caused, we completely understand your concern. We’re glad our customer service team was able to resolve the issue quickly and arrange a replacement for you without delay.

Thank you again for your patience and understanding throughout the process. We truly appreciate your feedback and are very happy to hear that you are pleased with your new furniture.

OnlyOakFurniture からの回答

2026年3月13日

We’re sorry to hear that you are disappointed with your purchase. The issue reported relates to an additional dowel being visible on the top panel. As previously explained, this can occasionally occur during the manufacturing process if a dowel is initially inserted and then repositioned. This is a natural part of the production process and is not considered a manufacturing fault, nor does it affect the quality, durability, or function of the drawers.

For this reason, the item has not been classified as faulty. However, we have advised that you are welcome to return the drawers in line with our terms and conditions if you would prefer not to keep them. Returns can be arranged provided the item is in its original packaging, and the applicable return charge would apply.

We always aim to be transparent and supportive with our customers and remain happy to assist with arranging a return should you wish to proceed.

OnlyOakFurniture からの回答

2026年3月10日

Thank you for your feedback, Scott.

We’re sorry to hear that you were disappointed with the condition of the items you received. After reviewing your case, we can see that our customer service team assessed the concerns raised and arranged a goodwill compensation, which was accepted as a resolution.

While natural oak can sometimes display variations in the grain and character of the wood, we do appreciate that any imperfections can be frustrating. Our team always aims to review any concerns carefully and provide a fair outcome where possible.

OnlyOakFurniture からの回答

2026年3月10日

Thank you very much for your wonderful review.

We’re delighted to hear that you’re pleased with the quality of your furniture and that you had such a positive experience with our team. It’s great to know that both our office staff and delivery team made the process smooth and enjoyable for you.

Your kind feedback means a lot to us, and we will be sure to pass your comments on to the team.

Thank you again for your support and for choosing us.

OnlyOakFurniture からの回答

2026年3月10日

Thank you for taking the time to share such detailed feedback about your experience.

Firstly, we would like to sincerely apologise for the series of issues you encountered with your kitchen island worktops. While we’re pleased that our customer service team were able to assist and arrange replacements throughout the process, we completely understand how frustrating and disappointing it must have been to experience multiple problems over such a long period of time.

We appreciate that having to arrange several replacements, particularly while welcoming a newborn to your family, would have been far from ideal. This is certainly not the experience we want any of our customers to have when purchasing from us.

As discussed during your conversations with our team, we offered the available options in line with our policies, including a replacement worktop or a goodwill contribution. We regret that we were unable to reach a resolution that you felt was satisfactory, but please be assured that your feedback has been taken seriously and will be shared with the relevant teams so that we can continue improving our quality checks and processes.

We genuinely appreciate your patience throughout the situation and are sorry again for the inconvenience caused.

OnlyOakFurniture からの回答

2026年3月10日

Thank you for your kind review.

We’re delighted to hear that you’re pleased with your oak cabinet and that the ready-assembled design met your expectations. It’s great to know you’re happy with the piece.

Thank you again for choosing us, and we hope you enjoy your new furniture for many years to come

OnlyOakFurniture からの回答

2026年3月10日

Thank you for taking the time to share your feedback.

We are very sorry to hear about your experience and the frustration caused by the repeated delays to your order. We completely understand how disappointing this must have been, particularly after such a long wait and the updates you had previously received.

Unfortunately, from time to time delays can occur within the supply chain that are outside of our direct control, and in this case the revised timelines we received from our supplier changed after the original estimates had been provided. We always aim to keep customers informed as soon as we receive updated information, but we sincerely apologise that the delays led to the cancellation of your order.

We’re glad that your refund was processed promptly, although we fully appreciate that this does not make up for the inconvenience caused.

Your feedback is important to us and will be taken on board as we continue to review our processes and supplier arrangements. We’re very sorry that we were unable to fulfil your order on this occasion and regret that your experience has left you feeling this way.

OnlyOakFurniture からの回答

2026年3月10日

Thank you for taking the time to share your feedback.

We are very sorry to hear that you remain dissatisfied with your experience. We fully acknowledge that the initial delivery included an incorrect table leg, and we apologise again for the delay this caused in allowing you to assemble the table.

Once the issue with the tabletop was reported, we followed our standard process and arranged for an independent technician to inspect the item so that the concern could be assessed impartially. Following this inspection, the report concluded that the condition of the tabletop was not the result of a manufacturing defect. Based on this professional assessment, we were unfortunately unable to offer a replacement or refund.

We appreciate that this is not the outcome you were hoping for, and we understand your frustration. However, our decision has been made in line with the findings of the independent inspection and our warranty guidelines.

OnlyOakFurniture からの回答

2026年3月10日

Thank you for your wonderful review.

We’re delighted to hear that you’re pleased with the quality of your oak bookshelves and display cabinet, and that everything arrived in perfect condition. It’s also great to know that our delivery team provided the level of care and service we aim for, taking the time to place the items exactly where you wanted them and ensuring everything was unpacked and checked with you.

Your feedback means a lot to us, and we’ll be sure to pass your kind comments on to the delivery team.

Thank you again for your support, and we hope you enjoy your new furniture for many years to come.

OnlyOakFurniture からの回答

2025年12月17日

Thank you very much for your lovely review.

We’re delighted to hear that you’re pleased with your oak furniture and that it arrived promptly. Your recommendation means a great deal to us.

Thank you again for choosing us — we hope you enjoy your furniture for many years to come.