My order for a Harwell Oak Large Sideboard & Dresser was delivered towards end-March 2026, so first of all I congratulate OnlyOakFurniture for waiting four months before asking me to review. Often the... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The look of the book shelf is exactly what we wanted but the quality of build is poor, with some joints not being fully closed and another being packed out to make it fit. Unfortunately, these are on... もっと見る
Very friendly and helpful staff when contacted by phone. The unit was as expected, stylish, good finish and as description. Delivery on time with helpful delivery staff. Will use this company again. I... もっと見る
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Website was easy to navigate. Furniture quality is excellent I love them. They look very expensive and everyone admires them. They are very well made drawers and door work smoothly. Delivered on time... もっと見る
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企業情報
当該企業による記述
Only Oak Furniture are one of the leading oak furniture stores in the UK. We offer a fantastic range of solid oak furniture to UK customers, with FREE delivery. Browse and shop online today for up to 50% off on certain products.
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4.2
ほぼ満足
577件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 90％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I had a question about the dimensions…
I had a question about the dimensions of the product, but it was too late for them to contact the manufacturer. They promised to do it first thing Monday morning which they did and rang me straight away. Placed my order and it arrived 10 days later, communication throughout was fantastic and would use them again😁
2025年10月6日
自発的なレビュー
OnlyOakFurniture からの回答
We're thrilled to hear that you were satisfied with our prompt follow-up and effective communication. We always strive to ensure a smooth experience, and your kind words mean a lot to us. Thank you for your patience regarding the initial inquiry, and we're delighted your order arrived as expected. Looking forward to the opportunity to serve you again in the future!
Nice piece of furniture
Nice piece of furniture, would buy from this company again
2025年9月18日
自発的なレビュー
OnlyOakFurniture からの回答
Thank you for your kind words! We're delighted to hear that you enjoyed the furniture. Your positive feedback means a lot to us and we look forward to serving you again in the future
Absolutely beautiful sturdy piece of…
Absolutely beautiful sturdy piece of furniture just finishes my living room of beautifully thanks Catriona
2025年9月25日
自発的なレビュー
OnlyOakFurniture からの回答
Thank you so much for your kind words! We're thrilled to hear that the piece added the perfect touch to your living room. Knowing that it fits beautifully and sturdily in your home truly warms our hearts. We're grateful to have been part of your home decor journey!
Disappointed with size
Very sturdy piece of furniture, disappointed with the size of the sideboard. In photos it looked larger, after going back on website to see if there had been mistake,took a while to find measurements, it was what I had ordered. Also paying for premium delivery did expect the legs would have been attached.
2025年8月14日
自発的なレビュー
OnlyOakFurniture からの回答
Thank you for your feedback. We're glad to hear you found the sideboard sturdy. We apologize for any confusion regarding the size and the difficulty in finding measurements on our website. We are also sorry the premium delivery did not meet expectations regarding assembly. Your insights are invaluable in helping us improve our service and presentation. We appreciate your understanding and are committed to enhancing our listings based on your input.
Amazing customer service
Amazing customer service, delivered when expected, great value for money and the cheapest I seen on line for my kitchen island which i love.
2025年8月18日
自発的なレビュー
OnlyOakFurniture からの回答
Dear Diane, thank you so much for your kind words! We're thrilled to hear that you loved your kitchen island and found our service amazing and affordable. Your satisfaction means the world to us. We would be delighted to welcome you back anytime
Small businesses preferred
I prefer to use small businesses where possible and this one is helpful and friendly, a slight problem with the delivery but that was resolved quickly and the items are lovely. If I had one suggestion it would be to show where goods come from, I prefer to buy British but that is not always possible these days but it would help when looking. Would definitely use them again.
2025年6月11日
自発的なレビュー
OnlyOakFurniture からの回答
Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you had a positive experience with our small business and that our team was able to resolve the delivery issue quickly. It’s always our goal to provide helpful and friendly service to our valued customers like you.
We appreciate your suggestion about showcasing the origin of our products. Supporting local and British-made goods is important to many of our customers, and we will certainly take your thoughts into consideration as we strive to enhance the shopping experience.
Thank you once again for your kind words and support. We look forward to serving you again soon!
Kitchen Island
From ordering to delivery the team at Only Oak Furniture were great.
The Island i ordered is stunning and made to a high quality, it looks amazing in my Kitchen and has received many great comments from freinds when they visit
2025年8月11日
自発的なレビュー
OnlyOakFurniture からの回答
Thank you so much for taking the time to share your wonderful experience with Only Oak Furniture! We are absolutely thrilled to hear that you love your stunning kitchen island and that it has become the centerpiece of your kitchen.
It brings us great joy to know that our team provided you with exceptional service from ordering to delivery. We take pride in the quality of our products, and it’s heartwarming to hear that your island has received such lovely compliments from your friends. Your satisfaction truly means the world to us!
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Beautiful display cabinet
Beautiful display cabinet, very pleased. Built very well and looks amazing.
2025年8月27日
自発的なレビュー
OnlyOakFurniture からの回答
Thank you for your wonderful review! We’re so pleased to hear that you’re delighted with your display cabinet. It’s great to know you’re happy with the build quality and how beautiful it looks in your home.
We truly appreciate your feedback and hope you enjoy your new piece for many years to come.
I love my kitchen island its so lovely…
I love my kitchen island its so lovely and the drivers are so friendly and friendly they also took the boxes back thnks guys
2025年8月8日
自発的なレビュー
OnlyOakFurniture からの回答
Thank you so much for your lovely review! We’re delighted to hear that you love your new kitchen island. It’s also great to know that our delivery team made such a positive impression and helped by taking the packaging away — we’ll be sure to pass your thanks on to them.
We really appreciate your kind feedback and hope you enjoy your island for many years to come!
Beware Silentnight Miracoil mattresses
I bought beds from this company which have been fine but I also made the mistake of buying Silentnight Miracoil mattresses which have been awful. They literally jiggle every time one of us moves and it's impossible to get a good nights sleep. As a result of us waking each other up all the time we wake up with more aches and pains not fewer. This company does not guarantee to replace these mattresses that do not function as advertised.
2025年4月16日
自発的なレビュー
OnlyOakFurniture からの回答
Thank you for sharing your feedback. We’re pleased to hear that you’re happy with the beds you purchased from us, but we’re truly sorry to learn that the Silentnight Miracoil mattresses have not met your expectations.
The issue you describe — excessive movement and lack of support — is certainly not the experience we want our customers to have. Silentnight products usually perform to a high standard, so we understand how disappointing and disruptive this must have been for you.
We would also like to note that, after you reported the problem, we arranged replacements for the mattresses in line with the manufacturer’s procedure. Silentnight sets its own guarantee and inspection requirements, but we always do our best to support our customers through the process, and we are glad we were able to assist in organising the replacements.
Your comfort and satisfaction are important to us, and we appreciate you bringing this to our attention.
Delivery unhelpful
The furniture I am very happy with although it took 6months to arrive but the delivery guys just plonked it in my living room refused to take them out the boxes to check them over. Keeping in mind I payed for premium delivery and install, these items was very heavy as there solid units. I am a disabled pensioner and these guy stood there for half an hours phoning there company who said no they only need to deliver boxes to customers and that if there was any damage coming over to UK from India I would have 30 days to return . That’s not all as I have nobody to help me I had to unpack myself which pulled my back and chest so ⭐️ to deliver company and ⭐️⭐️⭐️⭐️⭐️ to onlyoakfurniture
2025年7月25日
自発的なレビュー
OnlyOakFurniture からの回答
Thank you for taking the time to share your feedback. We’re very pleased to hear that you are happy with the furniture itself, but we are genuinely concerned and disappointed to learn about your delivery experience — especially given that you paid for our premium delivery and installation service.
What you described is absolutely not the standard we expect from our delivery partners. You should never have been left to unpack heavy items yourself, particularly as a disabled pensioner. We are truly sorry for the inconvenience and discomfort this caused you. Your wellbeing should always be a priority, and we sincerely apologise that this was not the case.
We will be raising this matter urgently with the delivery company to ensure this does not happen again. Thank you for bringing it to our attention. We have now started working with a new and much more reliable courier
I’m very impressed by OnlyOak Furniture…
I’m very impressed by OnlyOak Furniture delivery services well informed by excellent customer service from their team very helpful and very friendly guys who are very pleasant to deal with their time in providing quality service.
Two man crew who took care of my property and my product.
Well done highly appreciated and happy to recommend and would return anytime as a customer.
2025年7月24日
自発的なレビュー
OnlyOakFurniture からの回答
Thank you so much for your wonderful review! We’re thrilled to hear how impressed you were with our delivery service and customer support. It’s great to know our team kept you well informed and that the delivery crew were friendly, careful, and professional throughout — we’ll be sure to pass your kind words on to them.
We truly appreciate your recommendation and are delighted to hear you would return as a customer. Thank you for choosing Only Oak Furniture, and we look forward to assisting you again in the future.
Excellent service
Excellent service. Delivered a lovely kitchen island and black granite top in about 6 days from order.
2025年7月20日
自発的なレビュー
OnlyOakFurniture からの回答
Thank you for your excellent review! We’re delighted to hear that your kitchen island and black granite top arrived quickly and that you’re pleased with the service.
We truly appreciate your support and hope you enjoy your new island for many years to come.
Side board and dresser Harwell
The delivery lads were brilliant after the first initial response to acknowledgement of order I had to get in touch with the company and it took nearly 3 months for goods to arrive. In other words cummunication wasnt as good as it could have been but I am.delighted with products.
2025年7月24日
自発的なレビュー
OnlyOakFurniture からの回答
Thank you for taking the time to share your feedback. We’re really pleased to hear that you’re delighted with your products and that our delivery team made a great impression — we’ll be sure to pass your kind words on to them.
We’re genuinely sorry, however, for the delays and the lack of communication you experienced. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We are actively working on improving our communication processes to ensure updates are clearer and more timely for our customers.
Thank you again for your patience, and we’re glad you’re happy with your furniture in the end. If you need anything further, we’re always here to help.
Good quality furniture from a friendly…
Good quality furniture from a friendly firm.
2025年7月11日
自発的なレビュー
OnlyOakFurniture からの回答
Thank you for your kind review! We’re delighted to hear you’re happy with the quality of your furniture and the service you received.
We truly appreciate your support and hope to help you again in the future.
My kitchen island looks lovely
My kitchen island looks lovely. Looking forward to using it. The delivery drivers were excellent. They went above and beyond to help.
2025年7月1日
自発的なレビュー
OnlyOakFurniture からの回答
Thank you for your lovely review! We’re delighted to hear that your kitchen island looks beautiful and that you’re excited to start using it.
It’s also great to know our delivery team went above and beyond — we’ll make sure your kind comments are passed on to them.
Thank you for choosing Only Oak Furniture, and we hope you enjoy your new island!
New furniture
We bought 8 pieces of oak furniture from the Harwell range. All items came packed extremely well, everything was in perfect condition. This is the third time we’ve bought from this company and have been completely satisfied with our purchases and the correspondence from the sales team who were very friendly and helpful.
2025年6月19日
自発的なレビュー
OnlyOakFurniture からの回答
Thank you so much for your wonderful review and for being a returning customer — it truly means a lot to us. We’re delighted to hear that your Harwell range furniture arrived in perfect condition and that everything met your expectations.
It’s fantastic to know this is your third purchase with us and that our sales team have consistently been friendly and helpful. We’ll be sure to pass your kind words on to them.
Thank you again for your continued support. We look forward to helping you with any future furniture needs!
OnlyOakFurniture からの回答
Thank you for your review! We're really pleased to hear everything was as expected and that you would choose to shop with us again.
We appreciate your support and look forward to helping you in the future.
OnlyOakFurniture からの回答
Thank you so much for your lovely review! We're delighted to hear that you found your item well made and good value. Your recommendation means a lot to us.
If you ever need anything in the future, we're always here to help.
Thanks again from all of us at Only Oak Furniture!
Ordered January...6 months and counting
Ordered sideboard in January. Then informed they were on back order, would be 6-8 weeks.
Then told after 10 weeks they were still on back order would be mid may. Just chased up again and now there are still issues and will probably be 20th July.....
I'm sorry...clowns.
Just another drop ship company with no customer service.
2025年1月1日
自発的なレビュー
OnlyOakFurniture からの回答
Thank you for your feedback, and we are genuinely sorry for the experience you’ve had. This is certainly not the level of service we aim to provide.
The delays you encountered were caused by unexpected supply chain issues with the manufacturer, which unfortunately affected several orders. We understand how frustrating it is to receive revised dates, and we apologise that this was not communicated more clearly or promptly.
Please be assured we are not a drop-ship company; however, like many retailers, we do work with selected manufacturers whose delays can sometimes impact delivery times. That said, the communication you received should have been handled far better, and we take full responsibility for that.
Thank you again for bringing this to our attention. We value your feedback and are committed to improving our service.
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