Opal Auctions レビュー 7

Opal Auctions からの回答

2026年4月10日

Dear Rex,

We take all feedback seriously, but we must clarify the situation regarding your purchase. At Opal Auctions, we maintain a clear policy: Rough opal may be returned for a full refund as long as it remains in its original, untouched condition. As you mentioned, you proceeded to cut the stone. Cutting rough opal is an unpredictable process and a known risk in the lapidary arts; for this reason, we cannot offer refunds once a stone has been altered or worked. We always encourage our customers to inspect their rough under light and water upon arrival, if you aren't satisfied with what you see in the rough state, we are always happy to take it back.

Furthermore, while we understand your frustration, we do not tolerate abusive language toward our staff. We aim to conduct business with mutual respect and wish you the best in your future endeavours

Opal Auctions からの回答

2026年3月30日

Thank you for the positive review!

Opal Auctions からの回答

2026年3月27日

Thank you for the great review!

Opal Auctions からの回答

2026年3月27日

Thank you for the great review!

Opal Auctions からの回答

2026年3月30日

Hello Ben,

We are sorry to hear about your experience. We take allegations of misrepresentation and "scamming" extremely seriously, as the integrity of our marketplace depends entirely on buyer trust.

To address your specific concerns:

The Sheriff Program: Our Sheriffs are independent experts who audit thousands of listings. Their job is to ensure descriptions match the stones. If a vendor is "flagrantly lying," they face strict penalties, including permanent bans.

Feedback Integrity: We do not allow sellers to "hide" from negative experiences by simply cancelling orders. Our system tracks all cancellations, and we have manual overrides to ensure that a buyer’s voice is heard if a transaction goes wrong.

Refunds & Costs: Our "100% Refund" policy is designed to protect the buyer. If an item is "Not as Described," our policy generally dictates that the seller is responsible for the resolution. We would like to investigate why you were asked to pay service fees and shipping for a misrepresented item, as this does not align with our standard of service.

We are a transparent Australian-based business and we welcome any inquiry from Fair Trading, as we are confident in our consumer protection protocols.

Please reach out to our support team with your specific Order ID. We want to make this right and ensure your cutting and collecting journey isn't stalled by a bad experience.

Sincerely,
The Opal Auctions Team

Opal Auctions からの回答

2026年3月30日

Hello,

We understand that grading opals can lead to professional disagreements. However, our "Opal Sheriff" program exists to ensure that every listing on our site meets a conservative and consistent standard for our buyers.

While we respect various gemological opinions, our auditors often categorize dark brown Ethiopian material differently than true Black Opal to prevent buyer disappointment. When a seller repeatedly disputes these standards or bypasses our quality control protocols, we must take action to protect the marketplace’s reputation.

Regarding your claim about refunds: This is incorrect. We have robust buyer protection systems in place. If a seller is banned for non-delivery, we work directly with payment providers and our own internal systems to ensure buyers are not left out of pocket.

We maintain high standards because our global community relies on us for accuracy. We wish you the best in your future ventures.

Best regards,
The Opal Auctions Team

Opal Auctions からの回答

2026年3月30日

Hello,

We are sorry to hear you’ve had a frustrating experience with communication on our site. We want to clarify how our platform manages these interactions to ensure a fair environment for everyone.

Seller Management: While some of our largest established opal families operate multiple specialized stores, they are each bound by our strict Terms of Service. They cannot use multiple accounts to manipulate auctions.

Bidding Restrictions: Sellers do have the discretion to block bidders, typically to manage their individual business risk (such as history of non-payment or disputed terms). However, we agree that clear communication is always better.

Support Availability: Our support team is here to mediate when a transaction goes wrong. If a seller is not responding to a legitimate inquiry regarding a purchase, please reach out to us with your Support Ticket number so we can escalate this for you.

Unlike social media platforms like Facebook, we provide a protected environment with an independent Sheriff program and a dedicated dispute process to ensure you get exactly what you pay for.

We would like to look into why your messages went unanswered. Please contact us so we can investigate the specific seller and your account status.

Regards,
The Opal Auctions Team