I had a questionable start with Orchard Homes but safe to say it ended well. Thankfully. My 1st gold Frenso sideboard delivery was fraught with delivery delays but the product is epic. So classy. Amaz... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Ordered on Sunday and my sofa came in on Tuesday. Amazing sofa. Very well finished. One pillow was incorrect, sent email , I did have a replacement within a week .Very friendly delivery man.HIGHLY REC... もっと見る
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Ordered a sofa worth over £700. Half way into the designated delivery date received email stating the delivery was shifted by a day. The day of delivery was also unfulfilled. When emailed asking wheth... もっと見る
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Saw them at the ideal home show and purchased a dining table. Advised it would be delivered within a week as a kerb side delivery free of charge. Was updated via email of delivery date and it arr... もっと見る
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企業情報
当該企業による記述
At Orchard Home, we are more than just a home decor and furniture brand – we're your trusted partner in creating a space that reflects your unique style and personality. Our commitment to quality craftsmanship and timeless design sets us apart. With a wide range of handcrafted furniture, home decor, and accessories, we help you transform your house into a warm and inviting home. Our mission is to provide you with not just products, but inspiration for creating spaces that you'll love. Explore our collection today and discover the Orchard Home difference.
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3.7
まあまあ
175件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 91％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Chair is a bit deflated
Chair is a bit deflated, poor quality and a different colour to advertised.
The chair came in multiple parts with instructions however I have been unable to put the chair together, even with the help of multiple family members.
2026年6月23日
Can't really give any stars this time…
Can't really give any stars this time as I was told my order had been damaged and no more in stock. Very disappointed as it was to match another item ordered previously. Maybe west Yorkshire was not worth the cost of delivery 🤔
2026年6月17日
Orchard Home からの回答
Dear Ali
Thank you for taking the time to share your feedback, and we’re sorry to hear how disappointing this experience has been.
We would like to reassure you that we do not make availability or delivery decisions based on location or delivery cost. If an item is marked as out of stock after an order is placed, this is due to stock reconciliation issues rather than any intention to withhold delivery to a particular region.
We completely understand how frustrating this must feel, especially given that the item was intended to match a previous purchase. We appreciate you bringing this to our attention and apologise for the inconvenience caused.
Kind regards,
The OH Team
Stunning cabinet
Stunning cabinet, beautiful and high quality plus prompt delivery. I will definitely recommend and order again.
2026年6月15日
Orchard Home からの回答
Dear Sabine,
Thank you for your lovely review. We’re delighted to hear that you’re so pleased with your cabinet and that you find it beautiful, high quality, and well delivered.
It’s wonderful to know that you would recommend us and consider ordering again — that truly means a lot to us.
We really appreciate you taking the time to share your feedback and thank you for choosing Orchard Home.
Kind regards,
The OH Team
Terrible delivery experience
I have to say that the customer service team have been responsive and apologetic but the experience with the delivery has been incredibly poor and for that reason I would not use this company again. I had to chase an update on my order as the tracking information did not work and after 12 days I had received no update or notification that my order had even been processed. I contacted customer services and this was explained as a lack of communication from the carrier that there had been an unfortunate delay, but that my order would be delivered on 27th May (after placing the order on 9th May). I received no update from the carrier with confirmation of my delivery slot, despite the website being clear that a date would be agreed as a missed delivery would be at my cost, only to return home from work on 26th May to a driver at my home with an incredibly battered box. He had ticked his paperwork saying the package was received in good condition, which we disputed, only to be told “this was how he’d received it”. The table inside had a chunk missing where it had been bashed during transit. Again customer service have been apologetic and have promised to arrange to send out a replacement table but 2 days later I have heard nothing further. Perhaps they need to reconsider who they work alongside if they wish to quote on their website “We use specialist furniture couriers to ensure the safest possible delivery of your items”.
2026年5月27日
Orchard Home からの回答
Dear Mrs H Taylor,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your delivery experience.
While we’re pleased to hear our customer service team has been responsive and apologetic, we completely understand your frustration with the lack of updates, the condition your order arrived in, and the delay in receiving clear communication from the carrier. This is not the standard we aim to provide, and we appreciate how disappointing this must have been.
We’re also very sorry to hear about the damage to your table. We understand how upsetting it is to receive a product in this condition, especially after the issues experienced throughout the delivery process.
Thank you again for bringing this to our attention, and for your patience while we work to put things right.
Kind regards,
The OH Team
I had my sofa delivered this week and…
I had my sofa delivered this week and the packaging was torn and wet I opened 1 box and nearly all the corners of the sofa and also the lining had splits ! I have sent images as evidence customer service are taking there time collecting damaged sofas I would not buy again
2026年5月21日
自発的なレビュー
Orchard Home からの回答
Dear Atika,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about the condition your sofa arrived in.
This is certainly not the standard we expect, and we completely understand how upsetting it must have been to receive packaging that was damaged and to then find issues with the product itself. We also appreciate you providing images and working with our customer service team to resolve this.
We’re sorry that the collection process is taking longer than you would expect, and we appreciate your patience while this is being arranged.
Kind regards,
The OH Team
It was paid for and 2 weeks later they…
It was paid for and 2 weeks later they advised they don’t deliver to Devon.
2026年5月5日
Orchard Home からの回答
Dear Dan,
Thank you for your feedback, and we’re sorry for the frustration this situation has caused.
We understand how disappointing it must have been to find out after purchase that we are unable to deliver to your area. We do make it clearly stated on our delivery information page which postcodes we are unable to service, however we appreciate that this may still have been missed during the ordering process.
We’re sorry for any inconvenience this has caused and appreciate you bringing it to our attention.
Kind regards,
The OH Team
Orchard Home からの回答
Dear Lynne,
Thank you for your lovely review. We’re so pleased to hear that you’re very happy with your chair and that it arrived well packed and quickly.
It’s great to know the service met your expectations, and we really appreciate you taking the time to share your feedback.
Thank you for choosing Orchard Home.
Kind regards,
The OH Team
Do not waste your time and money
Ordered a sofa worth over £700. Half way into the designated delivery date received email stating the delivery was shifted by a day. The day of delivery was also unfulfilled. When emailed asking whether it is still arriving today, received an automated response that my inquiry will be answered in 48hrs. Total scammers. Big regret ever doing business.
2026年5月6日
自発的なレビュー
Orchard Home からの回答
Dear V Cer,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced with your delivery and the frustration this has caused.
Delays and lack of clear communication are not the standard we aim to provide, and we understand how disappointing this must have been after placing your order. We appreciate you bringing this to our attention, and your comments will be reviewed with our delivery and customer service teams.
Kind regards,
The OH Team
Ordered on Sunday and my sofa came in…
Ordered on Sunday and my sofa came in on Tuesday. Amazing sofa. Very well finished. One pillow was incorrect, sent email , I did have a replacement within a week .Very friendly delivery man.HIGHLY RECOMMENDED
2026年4月27日
Orchard Home からの回答
Dear Joanna,
Thank you for your wonderful review. We’re delighted to hear that your sofa arrived so quickly and that you’re pleased with its quality and finish.
We’re also glad we were able to resolve the issue with the incorrect cushion promptly, and that a replacement was sent out within the week. It’s great to know our delivery team left a positive impression as well.
We really appreciate your recommendation and thank you for choosing Orchard Home.
Kind regards,
The OH Team
Orchard Home からの回答
Thanks again Irene
Delivered today following email to them…
Delivered today following email to them yesterday. Unpacked everything and realised not the size we ordered, 180cm instead of 150cm. Too much of a faff on returning it.
2026年4月28日
Orchard Home からの回答
Dear Mr Graham Askins,
Thank you for your feedback, and we’re sorry to hear about the confusion with your order.
We’re pleased to hear your delivery was completed, but we completely understand your frustration on receiving the incorrect size, especially after already having issues with the order process. This is not the experience we want for our customers, and we apologise for the inconvenience caused.
Kind regards,
The OH Team
Orchard Home からの回答
Thanks again Paul we appreciate you
Just received my beautiful stool
Just received my beautiful stool , surprised it came so quickly and I am delighted with it . Regards Doreen.
2026年4月13日
Orchard Home からの回答
Dear Doreen,
Thank you for your lovely review. We’re so pleased to hear that your stool arrived quickly and that you’re delighted with it.
It’s always wonderful to know when a piece exceeds expectations, and we really appreciate you taking the time to share your feedback.
Thank you for choosing Orchard Home.
Kind regards,
The OH Team
Shoreditch side tables are fantastic
Shoreditch side tables are fantastic, easy to assemble, great quality and exactly the look I was going for.
Delivery was efficient
2026年4月8日
自発的なレビュー
Orchard Home からの回答
Thanks again Fiona 🤗
There was a problem with my order and…
There was a problem with my order and the response and replacement time was excellent. Thank you.
2026年4月4日
自発的なレビュー
Orchard Home からの回答
Dear Isy,
Thank you for your kind feedback. We’re sorry to hear there was an issue with your order, but we’re really pleased that our team was able to resolve it quickly and provide a replacement in good time.
We appreciate your patience throughout the process and are glad everything was put right to your satisfaction.
Thank you for choosing Orchard Home.
Kind regards,
The OH Team
Good experience
Good experience. Arrived on time, delivery driver helpful. Sofa great quality, comfortable and looks fantastic
2026年3月2日
自発的なレビュー
Orchard Home からの回答
Dear Nathan,
Thank you for your lovely review. We’re delighted to hear that you had a good experience and that your sofa arrived on time.
It’s great to know you’re happy with the quality, comfort, and look of your new sofa, and that our delivery driver was helpful.
We really appreciate you taking the time to share your feedback and thank you for choosing Orchard Home.
Kind regards,
The OH Team
Orchard Home からの回答
Dear Sarah,
Thank you for your message, we’re so pleased to hear everything was excellent.
We really appreciate your feedback and your support.
Kind regards,
The OH team
Orchard Home からの回答
Dear Carmen,
Thank you for your kind message.
We’re so pleased to hear that your delivery arrived quickly and that the driver was friendly. Your feedback means a lot to us, and we’ll be sure to pass your comments on to the delivery team.
Kind regards,
The OH team
Hollywood vanity
I bought the hollywood vanity and it is beautiful however it came with a crack in it, a missing lead for the mirror and one of the drawers came broken. Luckily i found a lead for the mirror that would work but the quality is really bad
2025年12月11日
自発的なレビュー
Orchard Home からの回答
Dear Sheryl,
Thank you for your message, and I’m very sorry to hear about the issues you’ve experienced with your Hollywood vanity.
This is certainly not the experience we want our customers to have. We take quality very seriously, and this product is actually one of our best sellers. We’ve not received complaints regarding its quality before, so it’s disappointing to hear that yours did not meet expectations and arrived with faults.
Please accept our sincere apologies for the inconvenience and frustration caused.
Kind regards,
The OH team
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