Organicdeliverycompany レビュー 

Organicdeliverycompany からの回答

2025年7月14日

Good morning,

We're very sorry to hear this.

I can't seem to find an order on our system under your username, can you please reach out to us at customercare@organicdeliverycompany.co.uk so that we can help you with this.

Warm regards,
Tiffany

Customer Care - Organic Delivery Company

Organicdeliverycompany からの回答

2025年7月10日

Hi KB,

Thank you berry much for leaving us a lovely review ☺️

We're so pleased to hear that you were happy with your order and our service. We hope to deliver to you again soon! 🍊

Have a grape day,
Tiffany

Customer Care - Organic Delivery Company

Organicdeliverycompany からの回答

2025年4月29日

Hi Paul,

We're very sorry to hear this.

I have tried my best to find your order but I can't seem to find an account under your name in our system.

Can you please send us an email at customercare@organicdeliverycompany.co.uk with your order number so that I can look into this for you.

Warm regards,
Tiffany

Customer Care - Organic Delivery Company

Organicdeliverycompany からの回答

2025年3月14日

Hi Schoebble,

Thank you for taking the time to leave us a review.

We're very sorry to hear that you received damaged produce. It is likely your order was delivered via DPD and your order hadn't faired very well in transit despite our fragile labels on your box. Unfortunately I am unable to locate an order on our system for you or an email from you with your Trust Pilot profile name.

Can you please send us an email at customercare@organicdeliverycompany.co.uk and we can look into this for you and of course try and make things right if we haven't already.

Warm regards,

Tiffany
Customer Care - Organic Delivery Company

Organicdeliverycompany からの回答

2025年1月21日

Good morning,

Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and that your fruit arrived in poor condition. We aim to provide the highest quality produce, and it's disappointing to hear we may not have met that standard on this occasion.

We’ve requested more information via Trustpilot to investigate and resolve this for you, but we haven’t received a response from you. Please get in touch with our customer care team directly at customercare@organicdeliverycompany.co.uk so we can look into your order.

Your satisfaction is of course important to us, and we’d appreciate the opportunity to make things right.

Warm regards
Tiffany

Customer Care - Organic Delivery Company

Organicdeliverycompany からの回答

2025年1月8日

Hi Eric,

Thank you for your feedback. We’re sorry to hear you were disappointed with the flavour of the pumpkins you received in this order in October. We understand that taste can be a matter of personal preference, and we regret that they didn’t meet your expectations on this occasion.

All our produce is carefully sourced to ensure quality and freshness, and while the pumpkins may vary slightly in taste due to natural growing conditions, we always aim to provide the best possible products.

If you have any concerns about the produce you receive in future, we encourage you to contact our customer care team directly so we can address the issue promptly. I cannot see that you reached out to us after you received this order in October last year. Your satisfaction is very important to us, and we’re always happy to help.

Thank you for giving us a try.

Warm regards,
Tiffany

Customer Care - Organic Delivery Company

Organicdeliverycompany からの回答

2024年12月16日

Hi Mrs K!

Thank you berry much for leaving us a lovely review ☺️

We're so pleased to hear that you were happy with your order and our service. We hope to deliver to you again soon! 🍊

Have a grape day,
Tiffany

Customer Care - Organic Delivery Company

Organicdeliverycompany からの回答

2024年12月9日

Hi Sudhira 😊

Thank you so much for taking the time to leave us your review. We really appreciate your feedback.

We can set you up a subscription to have alternating boxes if this works better for you. Please reach out to us via email if you need any help with this 😊

Have a grape day.
Tiffany

Customer Care - Organic Delivery Company

Organicdeliverycompany からの回答

2024年11月18日

Hi Ryan,

We're so sorry again that you received poor quality mushrooms in this order 😔

Please be assured that this issue was immediately raised with our packing team and that batch of mushrooms were discarded.

As explained when initially speaking with you, this is not the quality that our customers should receive and we're grateful that you gave us the opportunity to make this right for you.

We hope that this doesn't deter you from ordering with us again and we can make it up to you next time 😊

Warm regards,
Tiffany

Customer Care - Organic Delivery Company

Organicdeliverycompany からの回答

2024年10月23日

Hi Barbara,

We are very sorry to hear this.

This is not the quality that our customers usually receive.

If you have not yet disposed of your order, would you please be ok to send us some photos of the produce? I would like to investigate this further for you and raise this with our packing team as this is very disappointing to hear, especially with this being your first order from us.

We would be very grateful if you’re able to do this and I would like to offer you a replacement order or a refund. Please let us know what you would prefer. I have responded to your email so you can reply to us there.

We are very sorry again for the inconvenience and disappointment caused.

Warm regards,
Tiffany

Customer Care - Organic Delivery Company

Organicdeliverycompany からの回答

2024年9月2日

Hi Lorraine,

Thank you for your review! ☺️

We're pleased to hear that you were happy with your order. We look forward to delivering to you again soon 🍊

Have a grape day,
Tiffany

Customer Care - Organic Delivery Company

Organicdeliverycompany からの回答

2024年8月27日

Hey Alan,

Thank you berry much for taking the time to leave us a review ☺️

We're so pleased that you were happy with your first order! We look forward to delivering to you again soon 🍊

Have a grape day,
Tiffany

Customer Care - Organic Delivery Company

Organicdeliverycompany からの回答

2024年8月22日

Hi Judith,

We are truly sorry for the inconvenience caused by this situation. We can imagine how frustrating this must be, especially given the importance of this order for you.

I wanted to let you know that we received your email this morning at 09:52, and we replied as quickly as possible at 09:56. We also tried to call you to resolve the issue. Unfortunately, it appears that the box was damaged in transit by our courier DPD, making it undeliverable. We completely understand how upsetting this is.

We offered to repack your order today and prioritise delivery for tomorrow, or alternatively, process a full refund. We also provided you with the DPD tracking ID so you can see what happened with your parcel.

We want to assure you that we're not scammers. Please know that we are a legitimate business, and have been for many years. We take pride in our service, and we genuinely care about our customers. The review email you received was automatically sent, which is why it arrived before your order did. We are sorry for any confusion this caused.

Please let us know how we can make this right and we'll make sure to take care of this for you. You can respond to our email or give us a call on 0207 739 8181.

Warm regards,
Tiffany

Customer Care - Organic Delivery Company

Organicdeliverycompany からの回答

2024年8月19日

Hi Ali,

Thank you for taking the time to leave us a review ☺️

We're so pleased that you were happy with your order! With regards to the beetroot, generally this is sent without the leaf and stem as this is only available like this at certain times of the year.

When the beetroot is available with the leaf and stem we list this as "bunched beetroot" on our website. Unfortunately, this isn't an option to add to the custom juicing box which I can see is what you ordered.

We do have bunched beetroot available at the moment though should you want to try this in your next order ☺️

I hope this helps.

Have a grape day,
Tiffany

Customer Care - Organic Delivery Company

Organicdeliverycompany からの回答

2024年8月19日

Hey Enrico,

Thank you so much for your review! ☺️

We're so pleased that you were happy with your order! We hope to deliver more organic goodness to you again soon 🍍

Have a grape day,
Tiffany

Customer Care - Organic Delivery Company

Organicdeliverycompany からの回答

2024年8月19日

Hi Ren,

Thank you berry much for your review ☺️

We're so pleased that you were happy with your order! We hope to deliver more farm-fresh goodness to your door again soon 🍊

Have a grape day,
Tiffany

Customer Care - Organic Delivery Company

Organicdeliverycompany からの回答

2024年8月16日

Hey!

Thank you very much for taking the time to leave us a review! We're berry grateful 🍓

We're so glad that we're able to reach you and deliver you farm-fresh goodness! Thank you so much for choosing to shop organic with us 🍊

Have a grape day,
Tiffany

Customer Care - Organic Delivery Company

Organicdeliverycompany からの回答

2024年8月16日

Hey Kate,

Thank you berry much for your review! ☺️

We're so pleased to hear that you were happy with your first order from us. We look forward to delivering you more farm-fresh goodness! 🍊

Have a grape day,
Tiffany

Customer Care - Organic Delivery Company

Organicdeliverycompany からの回答

2024年8月12日

Good morning,

Thank you berry much for your lovely review! ☺️

We're so pleased to hear that you were happy with your first order. We look forward to delivering you more farm-fresh goodness 🍊

Have a grape day,
Tiffany

Customer Care - Organic Delivery Company

Organicdeliverycompany からの回答

2024年8月9日

Hi Liara,

Thank you for your review.

We sincerely apologise for the inconvenience you experienced with your order. Customer satisfaction is our top priority at the Organic Delivery Company, and we always try our best to resolve any issues our customers may have.

Regarding your order of £204.50, we only have one order recorded in our system, and there was no pumpkin included in this purchase. We understand you mentioned the boxes were squashed, so we contacted our courier, DPD, to investigate. The proof of delivery photo they provided, which we shared with you, shows that all three boxes were delivered in good condition.

To recap our previous communication:

On Mon, Jul 22, 2024 at 8:54 AM customercare@organicdeliverycompany.co.uk wrote:

Hi Liara,

We’re very sorry to hear this.

Could you please let us know what items were affected and we will of course refund these for you.

Could you please let us know if there were any cool packs within your box? We do usually pack our orders with these if they need it so I will need to raise this with our packing team to avoid this from happening again if they were not.

Warm regards,

Tiffany
Customer Care

You responded:

Tiffany the cool packs were all warm.

The boxes were quite squashed. The warmth and squash ruined alot of the order.

Hard to identify how much at this stage as threw much away

Liara Saffir

We responded:

Hi Liara,

Thank you for your email.

We’re very sorry to hear this.

All of our orders are packed the day before delivery and refrigerated to ensure freshness. The cool packs remain cool for up to 24-48 hours weather depending, so these should have kept your boxes cool during most of their journey from us to you.

We have asked DPD to send us a photo of your boxes at the time of delivery and I have attached this for you. Can you please let us know which boxes of these were squished so that we can pass this onto them. Our customer’s satisfaction is really important to us so if there are any issues with our couriers’ deliveries, we always make sure to raise this with them as a complaint to try and avoid this happening again with future deliveries.

If you could please let us know what items specifically were affected in your order, we can get these refunded for you. If you could please send us some photos of the contents of the boxes, this would be really helpful so that we can also pass this onto DPD in order to claim for the damages and items needing to be refunded.

Again, we’re very sorry that this was your delivery experience and for the inconvenience this has caused.

Warm regards,

Tiffany
Customer Care

And you responded:

All of the ice packs were melted and warm.

I did not photograph boxes.

F
Did photograph the rotten pumpkin and stone fruits, salad. Gosh so much was mouldy n squashed

As I said, I wouldnt order from you again given the poor quality of what arrived.

So no point wasting yours or my time. Your delivery obv sat on the order for a long time if you claim the ice packs were frozen when sent.

No need for further waste of our time.

The DPD tracking for your order shows that they collected your boxes from us at 15:22 on the 15th July and delivered to you at 12:47 on the 16th July. As we mentioned in our email to you, our cool packs remain cool for up to 24-48 hours and your boxes were delivered in under 24 hours. Your boxes were kept refrigerated until DPD collected from us as we do with all of our customers boxes. We do our best to keep all boxes fresh and cool whilst still with us here at the Organic Delivery Company.

However, if the boxes were left in your porch or outside for a while, especially in the heat, this could have impacted the condition of the contents, and unfortunately, we cannot control this aspect once the boxes have been delivered.

We are very sorry again for your experience and for any inconvenience caused.

Warm regards,
Tiffany

Customer Care - Organic Delivery Company