Origin Coffee Roasters ロゎ
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Origin Coffee Roasters レビュヌ 

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TrustScore 5段階評䟡の4

4.2

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5぀星のうち3の評䟡

Long time subscription customer. Excellent coffee and brand. Customer service can be frustrating to deal with in event of issues (2+ weeks from contact to resolution with one chaser and multiple mis... もっず芋る

5぀星のうち5の評䟡

Having subscribed to a number of other roasters with mixed results I thought I’d give Origin a go. I ordered a bag of Pathfinder which arrived 48 hours later. After tinkering with the grind for... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

This is a great company that never disappoints. The subscription coffee is just second to none. I have tried others but I always come back to Origin. Plus I really like the transparency and their ethi... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Have my coffee on subscription from Origin. Love the way my beans sre roasted just before shipping to me .. my postie brings them 2 days later smelling fantastic even through the box. Different bean... もっず芋る

䌁業が回答したした

䌁業情報

  1. コヌヒヌ焙煎機

圓該䌁業による蚘述

Origin Coffee is a leading UK speciality coffee roaster. Direct trade sourcing, roasting, educating and brewing. Become a wholesale partner or buy online.

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4.2

ほが満足

TrustScore 5段階評䟡の4

176件のレビュヌ

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4.2

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(176)

過去12か月のレビュヌ数: 16件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

Not fit for purpose in it’s current state

Used Origin for years and have always been happy with their service and quality. Latest experience has undone all of that for me. I placed quite a larger order and only half of it arrived. 3 emails and 1 message through Instagram with no response. I had to call through and chase them to send the rest of my order. No apology or even a simple “rest on its way” message.

It’s not the customers responsibility to fix your errors and constantly chase for a resolution.

2024幎11月28日
自発的なレビュヌ
Origin Coffee Roasters ロゎ

Origin Coffee Roasters からの回答

Hi Liam,

Thanks for your feedback.

We looked through all our Instagram messages and could not find any messages that related to this order issue. The experience you described is absolutely not the service we aspire to deliver, so I am keen to investigate further to find a resolution.

Please could you email me on sam@origincoffee.co.uk with your order number and I can look into this ASAP for you.

Many thanks

Sam @ the Origin team

5぀星のうち2の評䟡

Poor turnaround time and faceless AI support

Ordered coffee at 8am on a Friday morning. Received it late the following Thu afternoon (1 week from order). Asked why it took 4 days to dispatch, got AI generated support message reciting facts I can find elsewhere ("48 tracked delivery takes 2 days
"). Replied, another AI message, repeat


I will go back to a more responsive and reliable roasters.

2024幎11月7日
自発的なレビュヌ
Origin Coffee Roasters ロゎ

Origin Coffee Roasters からの回答

Hi Glen,

Thank you for giving us your honest feedback.

I’d like to apologise for the delay with your order. We recently went through a machinery upgrade to improve efficiency within our Roastery and serve our customers better.

Unfortunately, this process briefly impacted our production line, and it seems your order was amongst those affected.

I’d like to apologise again for any frustration caused by the response you received. We’ve been trialling an FAQ generated answering system, to help us during this busy season, to avoid long waiting times where possible. We are closely monitoring this, gathering customer feedback to improve our service. Rest assured that the customer service team is always available to answer your questions.

Your feedback is incredibly valuable, so thank you again for taking the time to share your experience with us.

If you could contact me on info@origincoffee.co.uk, I’d like to offer a little something to apologise for your experience.

Many thanks,
Sarah & the Origin team

5぀星のうち2の評䟡

I was actually really enjoying this


I was actually really enjoying this coffee until I found a stone in the bag. Luckily I found this before putting it through my grinder as it would have destroyed it.

2024幎10月23日
自発的なレビュヌ
Origin Coffee Roasters ロゎ

Origin Coffee Roasters からの回答

Hi Justin,

Thank you for your review.

I'm so sorry to hear you have found a stone in your coffee.

A variety of checks is run by the farms we work with and our exporters, followed by further QA examination from us here at The Roastery. However, it can happen, very rarely, for a stone or two, to escape through the net.

I am relieved to hear the stone hasn't caused any damages to your grinder. However, should that have been the case, I would like to give you my full reassurance that Origin would have covered the cost of a repair/replacement.

Hopefully, our 10,000+ positive reviews, which attest to the quality of our coffee, can put your mind at ease.

If you could email me on info@origincoffee.co.uk, I'd love to arrange something to apologies for your experience.

Many thanks,
Sarah & the Origin team

5぀星のうち2の評䟡

Found a rock in coffee beans

The coffee is great, but they have serious issues with the quality.
I found a rock in my recent order the size of a coffee bean. Furtunately, I found It before I put it in my grinder, but it could cause serious damage to it or myself.

2024幎10月1日
自発的なレビュヌ
Origin Coffee Roasters ロゎ

Origin Coffee Roasters からの回答

Hi Serj,

Thank you for your review.

I'm so sorry to hear you have found a stone in your coffee.

Whilst the farms we work with and our exporters run a variety of checks that are then followed by further QA examination from us here at The Roastery, very rarely, a stone or two can escape through the net.

I am happy to hear the stone hasn't caused any damages in this instance. Rest assured this is a very rare occurrence and that, should your grinder have experienced any damages, we would have covered the cost of a repair/replacement.

Hopefully, our 10,000+ positive reviews, which attest to the quality of our coffee, can put your mind at ease.

If you could email me on info@origincoffee.co.uk, I'd love to arrange something to apologies for your experience.

Many thanks,
Sarah & the Origin team

5぀星のうち2の評䟡

Great coffee, but stay away

Nice coffee, awful service. Deliveries constantly late, no consistency on delivery dates. If you join a subscription expect to wait longer for coffee delivery. They are plenty of competitors who do next day or 24 hour delivery and are just as good if not better tasting coffee.

2024幎7月25日
自発的なレビュヌ
Origin Coffee Roasters ロゎ

Origin Coffee Roasters からの回答

Hi Haris,

Thank you for taking the time to leave a review. This is absolutely not the experience we want to give our customers and I am sorry to hear that you have had issues with deliveries on multiple occasions.

As a company, we have chosen not to offer for a 24hr delivery (same day despatch), but rather a next day despatch. A concious choice led by the pursuit of quality and freshness.

The coffee is roasted to order everyday from Monday to Friday and despatched the same day with options of a 24hr or 48hr service.

Your feedback is so valuable and we would love to hear more about the delays you experienced, to help us understand how we can improve. Could I kindly ask you to contact our Customer Service team on info@origincoffee.co.uk or call 01326 574337?

Sarah @ Origin

5぀星のうち2の評䟡

Great coffee let down by poor customer


Great coffee let down by poor customer service.

2024幎7月4日
自発的なレビュヌ
Origin Coffee Roasters ロゎ

Origin Coffee Roasters からの回答

Hi RA,

I'm so sorry to hear you've had a disappointing experience with us.

Could I kindly ask you to contact us on info@origincoffee.co.uk or call on 01326 574337 and give us some further details, so we can look into this matter and offer a solution for you?

Sarah @ Origin

5぀星のうち5の評䟡

Excellent Service

Excellent coffee. I've had the subscription for over three months now. Coffee is consistently great and their customer service is top drawer. Sarah on their team helped me with a missing shipment last week and sorted it straight away. Highly recommend

2024幎5月8日
自発的なレビュヌ
5぀星のうち1の評䟡

Took over 30 minutes and a call to


Took over 30 minutes and a call to their customer services to redeem a gift subscription. Very clunky. Not a good experience

2024幎4月17日
自発的なレビュヌ
Origin Coffee Roasters ロゎ

Origin Coffee Roasters からの回答

Hi Alison,

Thank you for taking the time to leave us a review.

Very sorry to hear that your gift subscription redemption process was not smooth, this is something we're aware of and are actively putting plans in place to update for a seamless experience.

Would you be able to reach out to me directly through email (info@origincoffee.co.uk)? I would love to get your feedback on how we can improve this process.

Many thanks

Sam @ Origin

5぀星のうち5の評䟡

Sells your email, don't sign up


I signed up to their mailing list only to find they've sold my address to multiple other companies. I know because I use the plus symbol alias including origin into my address
Why would I buy coffee from a company with zero ethics?
After contact with Sam from Origin Coffee, they explained that it was actually from a competition I'd entered, therefore the third party that used my address, not themselves.
They apologised and kindly sent through some sample coffee, which was very enjoyable. Thanks for reaching out Sam.

2024幎3月29日
自発的なレビュヌ
Origin Coffee Roasters ロゎ

Origin Coffee Roasters からの回答

Hi Mr Bowman,

I can categorically state that we do not sell email addresses to other companies and take data privacy extremely seriously.

Would you be able to reach out to us via info@origincoffee.co.uk and I can look into your case as a matter of urgency?

Many thanks

Sam @ Origin

5぀星のうち3の評䟡

Logistics & Delivery process could be improved.

Less of a review for their coffee more on their logistics operation. Ordered an aeropress bundle, first delivery came with just the coffee. Spoke with support to highlight that no aeropress had arrived and they said they would sort for next day delivery. A week later and it had still not arrived, support said they could not locate tracking number and have promised to send it out for now the 3rd time. A little disappointing.

2024幎2月25日
自発的なレビュヌ
Origin Coffee Roasters ロゎ

Origin Coffee Roasters からの回答

Hi Lewis,

Thank you for taking the time to leave your honest review.

I am so sorry to read about your experience. We aspire to offer the best service and resolve any issues that may arise as quickly as possible for our customers.

It sounds like on this occasion, we let you down and for that, I apologies.

Could I kindly ask you to email our Customer Service team on info@origincoffee.co.uk or call on 01326 574337 and we can arrange a little something for you as an apology from the team?

Sarah @ Origin

5぀星のうち1の評䟡

subscription doesn't work

got subscription - didn't work and no response from support

2024幎2月13日
自発的なレビュヌ
Origin Coffee Roasters ロゎ

Origin Coffee Roasters からの回答

Hi Ross,

Thanks for your review.

We've recently had some issues with our form on the website, which has caused some enquiries to be missed. This is now fixed so are on hand to help ASAP.

Please could you email us again on info@origincoffee.co.uk or call on 01326 574337 and we'll look into your issue straight away.

Thanks

Sam @ Origin

5぀星のうち5の評䟡

Lovely coffee, amazing service

Recent subscription buyer, had a very small issue in a duplicate of previous subscription coffee being sent. Origin got back to me within the day, offered multiple resolutions above and beyond my expectations. Will be a subscriber for a long time!

2024幎2月13日
自発的なレビュヌ
5぀星のうち1の評䟡

Something not quite right

I've tried to give Origin a good try. I had a subscription to 2 x Rotating Espresso Coffee Subscription and 2 x Feature Coffee Subscription and 1 x Decaf Coffee Subscription for two months. So I tried 4 of their non-decaf beans and their decaf. For the non-decaf in particularly they all lacked body and flavour. I came to the conclusion that something just isn't right. The theory that I have (I could be wrong) is that the beans are either stale (which is contradictory to the roast date on the packet) or the packaging somehow lets in oxygen when it's sealed and hasn't yet been opened. It could be something else but they tasted stale.

My set up is the Sage Bambino Plus and Timemore Sculptor 64s grinder and I brew flat whites. During the course of the three months (I skipped a month over Christmas to try other roasters) I upgraded my set up with a spring loaded tamper, a puck screen, a bottomless portafilter and an IMS basket so I wondered whether that made a difference. So I waited to write this review until I'd tried a different roaster with the new set up. I can categorically say that Origin beans have less body and flavour due to tasting less fresh than all other roasters that I've tried since moving back to the UK in 2022. Some of the other roasters that I've used are: Bailies, Lucid, Union, Pact, All Press, Square Mile, Bell Lane (Ireland), Coffee-Direct, Grind, Blue Coffee Box, and Modern Standard.

I don't know what to say because I gave them a fair chance over a period of time and across a variety of beans. It's not a roaster I will try again soon.

2024幎1月19日
自発的なレビュヌ
Origin Coffee Roasters ロゎ

Origin Coffee Roasters からの回答

Hi Mr Eastwood,

Really appreciate the review and honest feedback.

This is absolutely not the experience we want to give. We have over 8,000 positive reviews and serve thousands of customers both online and in-store each year with delicious coffee, so I am disappointed to hear about your experience.

Would love to learn more about your recipes used on your Sage and Timemore to see if we can help improve your brewing experience.

Please could you email us on info@origincoffee.co.uk or call on 01326 574337 and we'll suggest and send you a coffee from our current range along with brewing recipe for your setup to try help you get a better experience?

Thanks

Sam @ Origin

5぀星のうち5の評䟡

Wow!

Wow, do they know what they are doing. So many examples: objectively the best quality coffees I have ever tasted, given their use at world championships, and coming from the most famous farms, and chosen by a cup tasting world champion head of coffee; omni-roast actually works for all brew methods; espresso blend actually works for espresso; some top-notch baristas too, also competitors and winners at the highest levels. Who else has all that in the UK?

2024幎1月3日
自発的なレビュヌ
5぀星のうち5の評䟡

Ordered a lovely coffee machine and


Ordered a lovely coffee machine and experienced a first class service from Origin and got some free coffee beans also 3 months worth with the deal.
Sarah in customer service at Origin was very helpful and polite would use again with confidence.
99% of people that have a positive experience with company's don't tend leave feedback so leaves the 1% to take 5 mins to say thanks 👍

2023幎11月10日
自発的なレビュヌ
5぀星のうち1の評䟡

Overpriced

Nearly £4 for an almond croissant? These people are taking the mick!

2023幎7月24日
自発的なレビュヌ
Origin Coffee Roasters ロゎ

Origin Coffee Roasters からの回答

Hi Eric,

We work with some of the best bakeries in the UK and our prices reflect their incredible approach to quality and provenance. As one of Europe's leading speciality coffee roasters we aspire for excellence, and the suppliers we work with echo this sentiment too. Furthermore, our UK Living wage employer status coupled with our direct trade approach to coffee sourcing means that not only our the staff we employ, but the coffee producers we work with, are paid fairly.

Appreciate this means that items may not be the cheapest, but we feel our service and quality goes towards explaining the higher prices.

If you would like to speak about this further, please email our Customer Service team on info@origincoffee.co.uk.

Thanks

Sam @ Origin

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