I ordered fantastic looking clothes for an upcoming vacation from Orionride but soon realized that they likely wouldnât arrive in time. After some back-and-forth with Anne, I was able to get my expedi... ãã£ãšèŠã
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Fantastic service. Great motives, and the T-shirtâs as well as the bike shirts feel amazing. Comfortable and great fit. Customer service, in particular Eric, was fast, responsive, and solution oriente... ãã£ãšèŠã
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The two polo shirts I purchased are of great quality and fit perfectly. Also, I have gotten a lot compliments on their colors and design. I will be purchasing more in the future
The shirt I ordered is generally nice, but there were a couple things that were a bit disappointing. First, the buttons were white, which doesn't look good on a dark colored shirt. (Looking at picture... ãã£ãšèŠã
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4.1
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306件ã®ã¬ãã¥ãŒ
顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸã
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Fits as described- easy to order- greatâŠ
Fits as described- easy to order- great prints!
2026幎6æ20æ¥
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Orionride ããã®åç
Dear customer,
Fits as described, easy ordering, great prints â short and sweet. ð¯
Thanks for the solid review. ð
Best regards,
Orionride Customer Service Team
Product purchased as described
Product purchased as described. Material feels good and of quality.
Ship out was pretty fast too.
2026幎5æ14æ¥
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Orionride ããã®åç
Dear customer,
As described, quality material, and fast shipping â that's a clean sweep. ð¯
Glad everything landed the way you expected. ð
Thanks for the review. ð
Best regards,
Orionride Customer Service Team
FAST SHIPPING
FAST SHIPPING, GREAT PACKAGING! NICELY MADE, FUN COLORS, FIT AS DESCRIBED! HOWEVER, I should had gone up one size. I got an XL& it fits ok & Iâll make it work!
2026幎6æ8æ¥
èªçºçãªã¬ãã¥ãŒ
Orionride ããã®åç
Dear customer,
Fast shipping, fun colors, great packaging â and a fit that works even if you'd size up next time. ð
Love the energy. ð
Thanks for the review â and hey, now you know for the next order. ð
Best regards,
Orionride Customer Service Team
You can trust this company
You can trust this company. I made a mistake with a T-shirt size, and Wesley clearly explained the whole process to resolve the issue. Well done!
2026幎5æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Orionride ããã®åç
Dear customer,
Mistake fixed, process explained, and trust earned â that's how it should be. ð¯
Wesley doing what he does best. ð
Thanks for the solid review. ð
Best regards,
Orionride Customer Service Team
The fit is nice
The fit is nice. Better after the first wash. They did take a longer time to arrive than I wanted. But overall the team kept me updated along the way. Which helped
2026幎6æ18æ¥
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Orionride ããã®åç
Dear customer,
Nice fit â and even better after a wash? That's a win. ð§º
Longer shipping isn't fun, but we're glad the updates along the way helped. ð
Thanks for hanging in there. ð
Best regards,
Orionride Customer Service Team
Company harassment to remove honest reviews.
My 3rd review! 1st was a factual negative review of the item i purchased. The second was because the company keep reporting that original review. Trust pilot review and with hold it. Orionride replied to the 2nd review apologising but have now reported the 2nd review AGAIN! At this point it feels like harassment.
2026幎6æ18æ¥
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Orionride ããã®åç
Dear customer,
We hear you â and we're genuinely sorry this has been your experience. ð
Reporting honest reviews is not how we want to operate, and we take your frustration seriously. ð
Please reach out to us directly so we can look into why this keeps happening and make sure your voice is heard â without the runaround. ðª
Best regards,
Orionride Customer Service Team
Great service
When I wasnât sure if my order was coming, you answered my question quickly. Kudos to Anne!
2026幎6æ16æ¥
èªçºçãªã¬ãã¥ãŒ
Orionride ããã®åç
Dear customer,
Quick answers and Anne getting a shoutout â that's a great combo. ð¯
Glad we could ease your mind. ð
Thanks for the kind words. ð
Best regards,
Orionride Customer Service Team
Took way to long to get here and whenâŠ
Took way to long to get here and when it did it is not a bike jersey. It is an hawaiian shirt. Would work good on Magnum PI.
2026幎6æ3æ¥
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Orionride ããã®åç
Dear customer,
We sincerely apologize for the delayed delivery and receiving the wrong item, we fully understand your frustration. This is a serious mistake on our part.
Please send your order number and photos of the item to support@orionride.com, our team will handle your case right away and offer a proper solution for you.
Best regards,
Orionride Customer Service Team
Customer service
Customer service, Anne, helped me with my order. Very happy.
2026幎6æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Orionride ããã®åç
Dear customer,
Thank you ðª»! Glad Anne offered you great support.
Best regards,
Orionride Customer Service Team
Looking forward to a watermelon cyclingâŠ
Looking forward to a watermelon cycling top. The wonderful Anne promptly and affably swapped a red for multicolour top (error all mine). Thanks Anne, thanks Orion.
2026幎6æ16æ¥
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Orionride ããã®åç
Dear customer,
Thank you ð! Glad Anne could help you exchange the cycling top smoothly.
Best regards,
Orionride Customer Service Team
I love the gloves
I love the gloves, they performed exactly as I had hoped. I wanted a glove that was easy to take off and these fit the bill. They are a bit loose, but it's not an issue. I should have ordered a smaller size.
2026幎6æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Orionride ããã®åç
Dear customer,
Thank you ð§€! Glad the gloves meet your demands.
Best regards,
Orionride Customer Service Team
Incorrect item received/ replacement sent out immediately
I ordered a long sleeve shirt and received the incorrect one with a different design on it. I emailed WESLEY and he responded Immediately and resolved the issue by
placing a new order for the replacement Thank you for the courteous and professional service you gave me Wesley!
2026幎6æ11æ¥
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Orionride ããã®åç
Dear customer,
Mistakes happen â but Wesley fixing it immediately? That's the good stuff. ð¯
New order placed on the spot, no runaround, just solid service. ð
Thanks for shouting him out. ð
Best regards,
Orionride Customer Service Team
The shorts tore on my first ride
The shorts tore on my first ride. ð¥º
2026幎6æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Orionride ããã®åç
Dear customer,
Weâre very sorry to hear that your shorts tore on the first ride. This is certainly not the quality we aim to provide, and we understand how disappointing this must be. Your feedback is very important to us.
Please contact our customer support team at support@orionride.com with your order details and some photos of the issue. We will carefully review your case and do our best to make things right for you.
Orionride Customer Service Team
Anne was most helpful in making anâŠ
Anne was most helpful in making an exchange for a different shirt. She was timely with her replies and so friendly in her wording. Really like the creative design of the shirts for mt. biking!
2026幎6æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Orionride ããã®åç
Dear customer,
Thank you ð. We're glad Anne assisted you well and you like our shirt designs.
Best regards,
Orionride Customer Service Team
Perfect shirts for gravel biking and trail running
I ordered from the Netherlands, so I had to wait a little while for the shirts to arrive, but they were absolutely worth the wait. The prints are great, the fit is excellent, and everything was exactly as described on the website.
Eric kept me updated on the shipping status via WhatsApp, which was really helpful and much appreciated. Overall, a great experience. Iâm very happy with these shirts and use them not only for gravel biking, but also for trail running.
2026幎6æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Orionride ããã®åç
Dear customer,
Thanks for your lovely review ðŒ. Glad you love the shirts and our service.
Best regards,
Orionride Customer Service Team
Iâve never disputed anything on my credit card until today!
Poor return policy, poor quality of bike shorts, poor service! I wish I had never found this company;-(
2026幎6æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Orionride ããã®åç
Dear customer,
We sincerely apologize for your unsatisfactory experience with our bike shorts, product quality and our service. Your feedback means a lot to us.
Please reach out to our customer support team at support@orionride.com. We will look into your issue carefully and try our best to make things right for you.
Orionride Customer Service Team
When I reviewed my order I realised IâŠ
When I reviewed my order I realised I had ordered the wrong size. I quickly contacted Customer Services to ask for this to be changed before posting. Anne responded that this was done to which I'm grateful.
Still waiting for the delivery....so proof will be in the pudding.
2026幎6æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Orionride ããã®åç
Dear customer,
Thank you for letting us know. Weâre glad Anne sorted out your size change successfully. Hope your parcel arrives very soon and fits perfectly!
Best regards,
Orionride Customer Service Team
Orionride - Excellent customer service
I purchased two pieces of cycling gear from Orionride. Unfortunately they were too big for me. I contacted customer support about returning the items.
Support staff member Wesley replied immediately and offered to send out replacement items in a smaller size straight away, no hassles.
Orionride has great customer service, fast and efficient.
2026幎6æ6æ¥
èªçºçãªã¬ãã¥ãŒ
Orionride ããã®åç
Dear customer,
Thank you for sharing your positive experience with Wesley. Weâre glad we could arrange smaller replacements smoothly for you.
Best regards,
Orionride Customer Service Team
Jersey came within a reasonable amountâŠ
Jersey came within a reasonable amount of time. Material isnât particularly thick, which is perfectly fine for summer. Overall, very well constructed and print looks great. Fit is snug, but itâs Lycra so itâs fine.
2026幎6æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Orionride ããã®åç
Dear customer,
Thanks for the solid feedback! ð
Reasonable shipping, well-constructed, great print â and snug Lycra doing its job for summer. ð¯
Appreciate you taking the time to share. ð
Best regards,
Orionride Customer Service Team
Great kit
Shipping, delivery and order process was simple easy and straightforward.
Ordered shorts and the shirt.. shorts are great and comfortable but for some reason have only 2 belt loops in the front and no belt loops in the back.. Seems like a serious design flaw for an otherwise great garment.
2026幎6æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Orionride ããã®åç
Dear customer,
Thanks for the honest breakdown! ð
Glad you loved the kit overall â but yeah, missing belt loops in the back is a weird one. We appreciate you pointing that out. ð¯
Please reach out to support@orionride.com so we can look into this and make it right for you. ðª
Best regards,
Orionride Customer Service Team
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