Used this company before when buying a tree last year and was impressed with their customer service. The Jasmine arrived in a very tall cardboard box and the plant pot inside the box was well wrapped... もっと見る
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I found that the online ordering system was very informative and easy to use. However, on delivery the tree looked like it had been cut like a hedge to fit the packaging, furthermore the leaves just... もっと見る
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So excited to receive our 3rd tree from this company, highly reccommend them. Tree arrived in good condition, well protected for transport with lovely roots. I would say the support cane has damaged t... もっと見る
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I'm absolutely delighted with the quality of this tree. It's healthy, beautifully established and excellent value for money! There was a fantastic variety of trees to choose from, but I decided o... もっと見る
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企業情報
当該企業による記述
Quality plants delivered straight to your door. Here at Ornamental Trees we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. Based in the beautiful Yorkshire countryside, we have over 20 years of experience and have grown into one of the UK's leading online tree suppliers. Customer satisfaction is at the heart of everything we do, which is why we're proud to have received the Feefo Platinum Trusted Service award for six years running.
連絡先
River View Farm, Leathley Lane, LS21 2JR, Leathley, 英国
- 01943 660870
- www.ornamental-trees.co.uk
4.5
優良
2650件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 98％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My tree arrived on time and very well…
My tree arrived on time and very well packaged . Very impressed with with the quality off ordering and delivery.
2026年9月23日
Ornamental Trees からの回答
Thank you so much for your lovely review. We are delighted to hear your tree arrived safely and that everything ran smoothly from order through to delivery. It’s also wonderful to hear that the quality of your tree has met your expectations. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Good health looking tree received…
Good health looking tree received thankyou. Only a couple of branches damaged in transit.
2026年9月24日
Ornamental Trees からの回答
Thank you for your review. We are pleased to hear you have received your tree, although we are sorry to hear it has suffered some damage during transit. If you have any further concerns, please do get in touch with our team and send across some photographs of the damage. We will be happy to assess these and provide you with the best advice and an appropriate solution.
Very happy with our cherry blossom tree
Easy ordering our cherry blossom tree, arrived quickly, and packaged well. Planted our healthy looking tree.
Happy
2026年9月23日
Ornamental Trees からの回答
Thank you so much for your lovely review. We are delighted to hear your blossom tree arrived in perfect condition and is settling well in its new home. We hope it will provide you with many years of enjoyment. If you require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Good quality trees delivered when I…
Good quality trees delivered when I need them. They respond to e mail messages quickly and are very reliable.
2026年9月23日
Ornamental Trees からの回答
Thank you so much for your lovely review. We are delighted to hear your tree arrived safely and that everything ran smoothly from order through to delivery. It’s also wonderful to hear that the quality of your tree has met your expectations. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Trees excellent quality
The trees came in really good condition, a pear tree William and a fig tree very well looked after even with some fruits that when they matured we had it at home and we're delicious. After tree months they are still alive and doing well and I also purchased another one called cornus kousa a d it's gorgeous
2026年9月21日
Ornamental Trees からの回答
Thank you so much for your lovely review and for your continued support. We are delighted to hear that all your purchases have arrived safely and are settling well in their new homes. We hope they will bring you many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Healthy trees…
Over the years,I have purchased 6 trees in total and they have been healthy and still going strong. I purchased 2 prunus trees and they were tall and exactly as advertised. The delivery company were a bit of a disappointment and I did get a response from customer service when I raised concerns. It was sorted and trees arrived next day. Highly recommend.
2026年9月23日
Ornamental Trees からの回答
Thank you so much for your review and continued support; it is very much appreciated. We are pleased to hear that our team were able to resolve the delivery issues quickly and efficiently, and that your trees have now arrived safely and are settling well in their new home. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Nice tree shape and been looked after
Nice shaped trees. No damage or signs of neglect. Well packaged. Delivered when stated. Not the cheapest but very good value.
2026年9月23日
Ornamental Trees からの回答
Thank you so much for your lovely review. We are delighted to hear your tree has arrived safely and is settling well in its new home. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Delivery system unsatisfactory.
Delivery system of plants enclosed in a heavy wooden pallet was unacceptable. This leaves the householder with responsibility of having to pay to have it removed, especially if the householder is a women. They were unhelpful when contacted about this.
Secondly, two plants were not up to standard. Srbutus should have had flower and red fruit on display at this time of the yeat: it did not. Magnolia Genie also should have buds forming:there were none.
Will not be purchasing from this nursery again.
2026年9月22日
Ornamental Trees からの回答
Thank you for your review, and we are sorry to hear that you are not completely happy with our delivery methods and with a couple of the trees.
As with any living product, trees can sometimes behave differently to expectations, particularly following transportation. The movement and conditions during transit can affect flowering, and it is not unusual for a tree to need some time to settle into its new environment. In most cases, once planted and established, this should not affect the following flowering and berry season. This year has also been particularly challenging for many trees, with a large number entering dormancy earlier than usual.
In relation to the pallet delivery, unfortunately, delivery companies do not remove pallets after delivery. We do make this clear on our website, and pallets can usually be taken to local recycling centres, many of which accept them free of charge.
If you have any concerns about the condition of your trees, we would be happy to help. Please send our team some photographs of any damage or areas of concern, and we can assess these and provide the best advice while working with you towards a suitable solution.
Very good quality plant
Arrived promptly. A very healthy and good sized plant. Very well packaged.
2026年9月22日
Ornamental Trees からの回答
Thank you so much for your lovely review. We are delighted to hear your tree arrived in perfect condition and is settling well into its new home. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Ornamental Trees からの回答
Thank you so much for your lovely review. We are delighted to hear your tree arrived in perfect condition and is settling well into its new home. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Really impressed with their service
Really impressed with their service. The tree was firstly very healthy and in great condition. Secondly, it was well packed and delivered by courier. The price was reasonable compared to other companies.
2026年9月21日
Ornamental Trees からの回答
Thank you so much for your lovely comments. We are delighted to hear that the quality of our trees and the level of service you received have met your expectations. We truly appreciate your support, and if you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Tree looks fabulous
Tree looks fabulous, packaging robust, delivery experience great after an excellent online website and ordering process .
2026年9月22日
Ornamental Trees からの回答
Thank you so much for your lovely review. We are delighted to hear your tree arrived safely and that everything ran smoothly from order through to delivery.. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Ornamental Trees からの回答
Thank you so much for your lovely review and recommendation; we truly appreciate your support. We are delighted to hear your tree has arrived safely and is settling well in its new home. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Everything about my order was exceeded…
Everything about my order was exceeded my expectations, website, ordering, delivery, packaging and the tree’s. I wouldn’t hesitate to recommend this company, it’s products and I will be using them again.
2026年9月22日
Ornamental Trees からの回答
Thank you so much for your lovely review and recommendation; we truly appreciate your support. We are delighted to hear your tree has arrived safely and is settling well in its new home and has exceeded expectations. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Great trees and service
The trees were delivered well within the prescribed time span and in good time to plant during early autumn. The quality of the trees was excellent - all in very good condition. Great care was taken with the packaging and transportation. To summarise I'm delighted with the trees and service and will definitely be buying all my trees from Ornamental trees in future.
2026年9月22日
Ornamental Trees からの回答
Thank you so much for your lovely review and your continued support; we truly appreciate your support. We are delighted to hear your tree has arrived safely and is settling well in its new home. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Trees and shrubs
Really quality plants, very healthy, and look great, would highly recommend 👍 👌
2026年9月22日
Ornamental Trees からの回答
Thank you so much for your lovely review. We are delighted to hear your tree has arrived safely and is settling well in its new home. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
I ordered a Japanese flowering tree as…
I ordered a Japanese flowering tree as a present and was pleased that, due to the recipient’s holiday I was able to change the date of delivery.
I was sent a photo by the recipient happily planting the tree.
2026年9月21日
Ornamental Trees からの回答
Thank you so much for your review. We are pleased to hear that our team were able to accommodate your delivery arrangements for the recipient, and we are delighted to hear the tree arrived safely and is now settling well in its new home. If you or your friend ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Healthy Trees
Delivery on time, well packaged, great healthy trees, follow up email on how to plant and care for. Very impressed. Will look for more once I work out where to place.
2026年9月22日
Ornamental Trees からの回答
Thank you so much for your lovely review. We are delighted to hear your tree arrived safely and is settling well in its new home. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Expert and reliable
Always beautiful and healthy-looking plants. Delivery isn't rushed, but they do arrive more or less when expected.
2026年9月21日
Ornamental Trees からの回答
Thank you so much for your lovely review. We are delighted to hear your tree arrived safely and is settling well in its new home. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
Excellent service and very healthy…
Excellent service and very healthy shrubs and trees that were well packaged.
2026年9月18日
Ornamental Trees からの回答
Thank you so much for your lovely review. We are delighted to hear your order arrived in perfect condition and is settling well into its new home. We hope it will provide you with many years of enjoyment. If you ever require any further gardening advice or aftercare, please do get in touch with our team, who are always happy to help.
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