OurFamilyWizard レビュー 

OFW's customer service is exceptional. They don't outsource their staff overseas, and they are prompt and helpful. In an age of automated help lines and infinite "press 4 for such-and-such" touch menus, and unintelligible "assistantants", OFW's professional, competent, and caring customer support staff shines!

This app made what was a challenging process much easier to manage. The document storage and expense tracker are excellent.

Our family wizard has honestly been my saving grace during several particularly nasty months with my ex husband. Knowing that everything is documented, and able to be admitted into court is such a relief when dealing with an emotionally immature parent. The OFW tone meter has been also incredibly helpful in mediating how I'm spoken to and reducing disputes. Family therapists and lawyers can access the app when they need to, which has been paramount to keeping some people accountable to their actions.

If you're trying to co parent - you need our family wizard. It's the only thing that has allowed things to move forward in a neutral way for our family - even the customer support was amazing when we had a glitch, quickly and efficiently solving the issue.

I had such a terrible time trying to communicate with my ex before I found this platform. I was hesitant at first because it had been recommended by his solicitor but I did a bit of research and saw some people sharing about their experience on TikTok and I thought I would give it a go (they offered 30 day money back guarantee so I was running out of excuses not to) It’s changed the game for us. The ai tonemeter that redrafts my messages is the best therapy I’ve ever known and keeps my children shielded from a side of my ex and I we no longer recognized. For the first time in years we are both moving on with our lives and are able to focus on what our children need. If anyone is thinking about giving this app a try I would 100% say GO FOR IT. You have nothing to lose and a new life as a coparent to gain!!!

Divorce is never easy. But co-parenting? That was the battlefield I didn’t see coming. Miscommunications, missed pickups, emotional texts spiraling into arguments — it was tearing apart what little peace we had left. I thought the damage was irreversible.

Then someone recommended OurFamilyWizard.

At first, I was skeptical. “Another app,” I thought. “What can it really fix?”
I was wrong.

From the moment we both signed up, everything changed. The tone meter alone felt like a divine intervention — saving us from ourselves, guiding us gently back to civility when emotions ran high. The calendar became the single source of truth — no more “he said, she said.” No more missed school plays. No more forgotten dentist appointments. Just structure. Clarity. Accountability.

And let me say this: in court, OurFamilyWizard was a game-changer. The uneditable message history became evidence of maturity — or immaturity — depending on who was reading. It gave me peace of mind, knowing that everything was documented, time-stamped, and clear. It kept us both honest.

But this review isn’t just about features.

It’s about hope.

OurFamilyWizard reminded me that co-parenting didn’t have to be a war zone. That our child deserved calm, even if the parents were fractured. It gave me tools to protect that calm. Tools to shield my child from the emotional wreckage. Tools to start healing.

To the creators of this platform: thank you. You didn’t just build an app.
You built a bridge.

And to anyone out there wondering if it’s worth it — if one tool can make a difference — let me say this, as someone who's lived the chaos:
Yes. It can.

I have seen OurFamilyWizard help so many families. I work with a non-profit and see directly how the program assists with communication. It reduces conflict, keeps everything in one place, helps with documentation, and safeguards victims/survivors. I also love that they also have a fee waiver and military discount as well! It actually keeps families out of court it will save money in the long run and is in the best interest of children. A win-win for everyone!

It seem like information when a co'parent views the site at times is omitted....why? That's one sided.

Update 2025-09-14:
Well they fixed it, but it didn’t last. All the expenses records have disappeared again. OFW claims to be “evidence level” in terms of its quality. Nothing could be further from the truth.

Original review 2025-08-04:
My ex-wife and I use - or rather try to use - OurFamilyWizard to coordinate 50/50 co-parenting of our children. Unfortunately, the app is riddled with bugs and unreliable to the point of being unusable.

The latest fiasco? Two weeks ago, they pushed out an “update” that appears to have wiped all of our shared records for children’s expenses. Gone. We’ve both had to revert to tracking expenses manually in separate systems, which completely defeats the purpose of using this app.

We’ve also abandoned OFW for day-to-day messaging and switched back to WhatsApp - because, unlike OFW, it actually works.

If this were a free app or a student side project, these failures might be understandable. But OFW is extremely expensive - and yet offers less stability and functionality than any free messaging platform.

Avoid this decrepit mess at all costs. The one silver lining? At least my ex and I now have something new we both agree on - how bad OFW is!

As a Guardian ad Litem and attorney for children in high-conflict custody matters, I consistently recommend OurFamilyWizard over AppClose and other free communication tools. The Pro Account access allows me to oversee and monitor parent communications in real time. It is an invaluable resource when assessing patterns, addressing concerns, and preparing comprehensive GAL reports. The robust documentation features on OurFamilyWizard ensure that every message, calendar update, file exchange, and expense entry is securely stored, time-stamped, and unalterable, creating a clear and reliable record that can be referenced at any time. Unlike many free alternatives, OFW offers encryption and strict privacy protocols, which are essential when working with sensitive family matters and court-involved cases. The ability to easily generate clean, well-organized PDF reports (filtered by date range or topic) saves me significant time when preparing exhibits for GAL reports. These tools make it simple to highlight patterns of behavior, demonstrate compliance or non-compliance, and support recommendations with clear, objective data. Most importantly, OFW improves communication and reduces conflict, supporting healthier co-parenting relationships. When parents communicate more effectively, children benefit and that’s always the ultimate goal.

As a family law attorney, I consistently recommend OurFamilyWizard to clients because it helps reduce conflict and keep communication organized and accountable. The platform’s ability to document all interactions, expenses, and scheduling makes it invaluable in high-conflict custody cases. It’s a trusted tool in and out of the courtroom.

Review of Our Family Wizard – Disappointed and Frustrated

I had high hopes for Our Family Wizard as a co-parenting tool, but unfortunately, it has been a complete disappointment. Unless you already have a detailed parenting plan in place, this app offers little to no guidance or support. It essentially functions as a glorified calendar, and in high-conflict situations, it's practically useless.

There is no real mediation or intervention support, and if one parent chooses to control the narrative or communication, the app does nothing to prevent it. It doesn't help with resolving disagreements, and without cooperation from both parties, it becomes just another expensive app taking up space on your phone.

If you're in a high-conflict co-parenting situation, I strongly suggest going through the court system directly rather than relying on this platform. Save your money and your time — this app is not the solution it's marketed to be.

This has been a great tool to keep us on the same page. Keeps our kids removed from any issues we have as parents. All the resources we need to effectively co-parent together.

They are impossible to get hold of. Extremely expensive and never willing to assist. A organisation that prays on the unfortunate.

Out family wizard is the last place to go for help. They suck and have no way to ask them any questions. Make a password and that password is invalid no matter how many times you change it. Do not pay for this piece of sjit service. You're better off going to court and paying a lawyer. At least you'll get a resolution. Our family wizard is more like just give me money and please don't try and use me. The absolute worst. Good luck

My only complaint is that they have terrible customer service. We settled our case over a year ago. I canceled the app and they still charged my card. No I can't get my money back. Don't use it. They will bill you like a subscription that you can't cancel. You may have to cancel your credit card to get relief

OFW is terrible:

: US$100+ per year for a 3rd rate TXT/email service.

: Failed to send basic notifications telling me I had messages.

: Missed messages led to police and lawyer involvement.

: OFW's management of this debacle was despicable- ducking and diverting my communication, blaming my device (which gets notifications from every other FREE app), keeping my money and offering no satisfaction of any kind.

* If Family Court / your ex are pressuring for OFW in your order, print these reviews as evidence OFW is one to SERIOUSLY AVOID

This is a flawed app and I would never reccomend to anyone.

Communication from the team is extremely poor and using it has worsened my relationship with my ex.

A very poor quality app and very expensive for what you pay for. I was told it was a good way to sort out a family divorce agreement. We use it for basic stuff. We log payments that are to be shared and the other party confirms payment. It's a shocking waste of money.

Avoid Our Family Wizard at All Costs – A Useless, Overpriced Nightmare

If I could give Our Family Wizard zero stars, I would. This app is an absolute disaster, riddled with flaws, extortionate fees, and a complete lack of support for the very people it’s supposedly designed to help—co-parents navigating difficult situations. Instead of making communication easier, it makes it more frustrating, invasive, and unnecessarily complicated.

1. Absurdly Expensive for No Reason

The cost of this app is outrageous, especially considering it offers nothing that a free email account or messaging app couldn’t handle better. They charge a premium price for a product that feels like it was designed decades ago. Worse yet, they nickel-and-dime users at every turn—want notifications? Pay more. Need access to your own records? Fork over extra cash. It’s an outright money grab that preys on people in high-conflict co-parenting situations.

2. Designed for Control, Not Communication

Our Family Wizard does not foster healthy co-parenting—quite the opposite. It’s a tool often weaponized by controlling, manipulative ex-partners who use it as a surveillance and harassment mechanism. Instead of encouraging respectful dialogue, the system enables one-sided narratives, allowing one parent to flood the app with nonsense while making it painfully difficult for the other to respond in a reasonable way.

3. The User Interface Feels Like It’s from 1995

The app is slow, clunky, and incredibly unintuitive. Simple tasks take way too many steps, and basic functions like message retrieval or calendar updates are buried under layers of frustrating menus. It’s unbelievably outdated, making it feel like you’re using a government website from 20 years ago.

4. Customer Support is a Joke

If you have an issue, good luck getting any help. The support team is unresponsive, dismissive, and utterly useless. They hide behind legalese and canned responses, offering zero accountability for the app’s many failures.

5. The “Tone Meter” is Laughably Bad

The so-called “Tone Meter” is an absolute scam. It arbitrarily flags harmless messages while allowing passive-aggressive and manipulative communication to go unchecked. If you’re relying on this feature for conflict resolution, you’re in for a rude awakening—it’s about as accurate as a horoscope.

6. Courts and Lawyers Are Clueless About Its Failings

The worst part? Family courts and legal professionals continue to push this dysfunctional, predatory platform on unsuspecting parents. They assume it’s a neutral tool, when in reality, it’s a weapon for whoever is more adept at gaming the system. It’s time courts woke up to how much damage this app actually causes.

Final Verdict: Stay Far Away

If you’re being forced to use Our Family Wizard, document everything and be prepared for constant frustration. This app is nothing more than a cash grab, wrapped in a veneer of legitimacy, and it actively hinders co-parenting rather than supporting it. Do yourself a favor and look for better alternatives—or at the very least, use it with extreme caution.

This app is a complete waste of money driven by the lawyers. FIGHT against being forced to use it. Every year I am required to use it I write the same app. Over $100/yr to send a text that I could send for free.