PACK & SEND Australia - Auburnレビュー 

22
TrustScore 5段階評価の4.5

4.6

62 Derby Street, 2128 Silverwater, NSW, AU


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The Auburn branch had the best customer service. The staff was very friendly and helpful. Thank you for taking the time to understand and help me with get my shipment delivered safely.

企業が回答しました

5つ星のうち1の評価

The software was so bad that though I selected documents it generated custom document as parcel and the shipment was stuck at customs . I eventually ended up paying customs import duty fee to get the... もっと見る

企業が回答しました

5つ星のうち5の評価

Company on the up, I love the concept, second time I’ve used and they are improved, customer service were also helpful over the phone. Could improve the timeliness and consistency of tracking updates... もっと見る

企業が回答しました

5つ星のうち5の評価

They are a bit more expensive compared to the some other services and there are a bit more paper work to be done. However, my parcel arrived in HK in just 2 days! There was no hassle from customs even... もっと見る

企業が回答しました


企業情報

  1. 宅配サービス
  2. 宅配・配達サービス
  3. 配送サービス
  4. 物流業
  5. 輸送・郵送業
  6. 輸送会社

当該企業による記述

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


連絡先

  • 62 Derby Street, 2128, Silverwater, NSW, オーストラリア

  • (02) 9647 2615

4.6

優良

TrustScore 5段階評価の4.5

22件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

レビュー依頼の記録がありません

この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 97%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(22)

過去12か月のレビュー数: 168

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Best customer service at the Auburn branch

The Auburn branch had the best customer service. The staff was very friendly and helpful. Thank you for taking the time to understand and help me with get my shipment delivered safely.

2024年11月29日
自発的なレビュー
PACK & SEND Australia - Auburn ロゴ

PACK & SEND Australia - Auburn からの回答

Thank you for your fantastic feedback! We’re so glad to hear that you had a great experience at our Auburn branch. Our team takes pride in providing friendly and helpful service, and it’s wonderful to know that we were able to assist you in getting your shipment delivered safely.

We truly appreciate your kind words and look forward to serving you again in the future!

5つ星のうち5の評価

Worked well

Worked well, no problems at all.

2019年11月10日
自発的なレビュー
PACK & SEND Australia - Auburn ロゴ

PACK & SEND Australia - Auburn からの回答

Thank you for the positive feedback Martin.

5つ星のうち5の評価

Sliver water staff a wonderful great…

Sliver water staff a wonderful great customer service. And delivered in a timely manner.
Thank you

2019年11月10日
自発的なレビュー
PACK & SEND Australia - Auburn ロゴ

PACK & SEND Australia - Auburn からの回答

Thank you Fiona for the positive feedback. The team is thrilled to hear such good feedback. Hope to see you again.

5つ星のうち4の評価

Happy customer

2019年10月14日
自発的なレビュー
PACK & SEND Australia - Auburn ロゴ

PACK & SEND Australia - Auburn からの回答

Thank you Fiona for leaving a positive review.

5つ星のうち5の評価

Company on the up

Company on the up, I love the concept, second time I’ve used and they are improved, customer service were also helpful over the phone. Could improve the timeliness and consistency of tracking updates and notifications, I’m sure they are aware and working on this. Very easy online booking system, is the key winner for me.

2019年9月18日
自発的なレビュー
PACK & SEND Australia - Auburn ロゴ

PACK & SEND Australia - Auburn からの回答

Wow, thank you for the fabulous feedback Jason and we are always happy to assist with any freight requirement. We are aware of the tracking updates but your comments are definitely valuable.

5つ星のうち5の評価

Return User

I have used Pack & Send on several occasions and find the service convenient and reliable.

2019年8月19日
自発的なレビュー
PACK & SEND Australia - Auburn ロゴ

PACK & SEND Australia - Auburn からの回答

Thank you Martin and we hope to keep providing this reliable service for you.

5つ星のうち1の評価

Worst customer support

The software was so bad that though I selected documents it generated custom document as parcel and the shipment was stuck at customs
. I eventually ended up paying customs import duty fee to get the shipment out for delivery. When raised this issue with pack and send team their support was pathetic . In short if i had used AU post it would have costed 30 AUD where are I paid 50 AUD ( incl custom import fee).

2019年8月2日
自発的なレビュー
PACK & SEND Australia - Auburn ロゴ

PACK & SEND Australia - Auburn からの回答

Hi Nithin. Apologies you had this negative experience and we appreciate your feedback. Unfortunately we find if there is a value against 'document' descriptions, further customs clearances are required. This is outside of all carrier services control and we try to assist as much as we can but sometimes this is a process with customs that we can't get around. We hope this experience wont stop you from using our services again in future. Thank you again for your feedback.

5つ星のうち1の評価

I had the poorest experience with pack…

I had the poorest experience with pack & send from start to finish!
Called to let them know on 3 different phone calls, was told I’d get a refund for all the trouble I had & I never heard back!

2019年6月29日
自発的なレビュー
PACK & SEND Australia - Auburn ロゴ

PACK & SEND Australia - Auburn からの回答

We are truly sorry your experience was not to your satisfaction. I have passed this matter over to the customer care team and they are looking into the issue and will make contact soon, if they have not already. Feel free to contact them via email customerservice@packsend.com.au.

5つ星のうち5の評価

They are a bit more expensive compared…

They are a bit more expensive compared to the some other services and there are a bit more paper work to be done. However, my parcel arrived in HK in just 2 days! There was no hassle from customs even though the parcel was worth well over AUD1000.

2019年5月5日
自発的なレビュー
PACK & SEND Australia - Auburn ロゴ

PACK & SEND Australia - Auburn からの回答

We are glad to know your experience was positive in every possible way.We really look forward to serving you for many years to come

5つ星のうち5の評価

The best and quick I like pack and send…

The best and quick I like pack and send so friendly

2019年3月14日
自発的なレビュー
PACK & SEND Australia - Auburn ロゴ

PACK & SEND Australia - Auburn からの回答

Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing.It was our pleasure to serve you.

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報