Interparcel Australia レビュー 1,304

The staff member David, listened and acted professionally to my enquiry and resolved the issue effectively. Thank you

Rebecca was proactive, prompt, assisted me with an amazing attitude and was able to resolve my enquire. So happy with the service I received today. The consultant was absolutely brilliant.

Ana R Really helped me a lot with patient and good communication

Fane E was very prompt with their reply on the interparcel livechat. I was impressed :)

Fast response
Answered my query

we had 1 box of 2 missing that we reported,a photo of the delivery has since been provided showing the 2 boxes,when i came home the box i recived was not in the location shown on the photo but near the front door where you would expect them to be.we have never hsd a parcel stolen before as we live in a quiet cul de sack,but we can only assume that is what heppened,we shall hane to insist on a signichure from now on.

Driver was considerate enough to transport the laptops in the cab of his Ute rather than the tray (light showers in the area). Delivery was prompt and within the time expected. Driver followed the advice on the booking for access to the building (best access on different street than street address).

Would definitely use again.

Easy to book and Rebecca was very thorough in helping to follow up the delivery people.

This company is terrible, my parcel needs travel 100kms, it’s been 8 days since it was booked in, best they can tell me it’s in transit and will be a few more days. Just hopeless. Australia Post is better and that’s saying something.

Thank you to especially David who offered a great service and fast solution to my problem!

Great service from Rebecca L.

Customer service does nothing to help you, and some are just genuinely incompetent. The system is clunky and far more manual than it should be. In my experience, Interparcel works, as long as you do the work, dont require any assistance, and dont question fraudulent extra charges. The only time you will get acceptable service is when they take your money.

David was excellent in every aspect of his customer service. His patience in assisting me with my queries was fantastic and he made the process so easy for me, for which I am very grateful.
It is quite rare these days to find people that go above and beyond, and David is definitely one of those.
Thank you David!

Rebecca was quick and efficient to help me with my enquires.

My very first experience with Interparcel and I was fortunate enough to be helped through the process. He was very patient, polite and a delight to talk to. He certainly know what the company is about and how to handle customers. Will recommend interparcel to everyone that need this kind of service. Thankyou

Was a bit worried as had no updated once in NZ . But got hold them, And David reply with the updated tracking number. Which put my mind at ease. And very quick reply too. Much appreciated.

quick response to my question and rectified.

I had a great experience with the service agent David at Interparcel. They were very helpful in assisting me with arranging my shipment and provided clear, detailed guidance throughout the process.

I especially appreciated the additional information shared, which made it much easier for me to understand and complete the shipment smoothly. Their support was prompt, professional, and efficient.

Thank you for the excellent service!

David in Customer Service was fantastic to deal with. I had an issue with an overseas carrier that required cancellation and refund. David was able to process this efficiently and professionally.

Online chat with David was fast and efficient. He answered my query without hesitation.