After a little bit of confusion regarding the pickup, a Pack & Send Customer Service Rep (Hanna) responded very quicky and got things sorted. Speedy, hassle free delivery
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レビュアーのコメントを見てみましょう
Efficient, speedy and no fuss. My parcel arrived interstate amazingly quickly. The price was more than reasonable. I would definitely recommend and will use this service again!
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Delivery right on time. Very affordable rates. Good customer service. I was a bit reluctant to use their service for sending an expensive item interstate, but now I am glad I used their service. H... もっと見る
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I have conducted business with Pack & Send for over the last 10 years sending consignments all over Australia with great success. Unfortunately the last few shippments have been a nightmare. P&S use A... もっと見る
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企業情報
当該企業による記述
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
連絡先
4.0
ほぼ満足
9108件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 95％に回答しています
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Charged double after delivery but got refund after dispute - be careful
I booked a parcel from Brisbane to Perth through Pack & Send's online service, paid ~$xxx at checkout, and was then hit with an additional $100+ charge two weeks after delivery without any prior notice — effectively doubling the original price.
The surcharge included an "Oversize Surcharge" that does not appear anywhere in Pack & Send's own published Surcharge Schedule, which forms part of their Terms & Conditions. When challenged, they deflected responsibility onto their carrier rather than addressing the contractual issue directly.
After persisting and raising this formally, I received a full refund. However, most customers would not know to push back, and many would simply pay or would not notice at all.
My advice: screenshot your booking details including dimensions and weight before sending, keep your invoice, and read the Surcharge Schedule in their T&Cs carefully. If you are charged something that doesn't appear in that schedule, dispute it.
The service itself got the parcel there — but the post-delivery billing practice needs serious attention.
2026年8月5日
自発的なレビュー
If pack and send cancel the pick up
If pack and send cancel the pick up, how do they justify charging the customer a $5 cancellation fee?
2026年8月14日
自発的なレビュー
PACK & SEND Australia からの回答
Thank you for your feedback. The cancellation fee applies where an online booking is cancelled because the item does not meet the requirements of our Online Self Service. Our booking process clearly provides customers with the Prohibited Goods information and allows them to check their items before proceeding. In this instance, the decision was made by the applicant to proceed with the booking despite the item being listed as prohibited for Online Self Service. The applicable Terms & Conditions also outline the cancellation fee where a booking needs to be cancelled for this reason. We appreciate that a cancellation fee may be disappointing, however the relevant information and conditions are provided during the booking process before payment is completed.
Great service and price
2026年7月22日
自発的なレビュー
PACK & SEND Australia からの回答
Thank you for the review! Short, sweet, and to the point—we are glad we delivered on both price and service. We appreciate the support and look forward to helping you out again next time!
They delivered my package from…
They delivered my package from Australia to the USA in 4 days!! Drop
Off was simple and all of the packaging help was awesome
2026年7月30日
自発的なレビュー
PACK & SEND Australia からの回答
Thank you for the fantastic feedback! Getting a package across the globe in just four days is what we love to hear, and we are so glad the team made the drop-off and packaging process effortless for you. We truly appreciate your support and look forward to helping you with your next international shipment!
Absolutely great service
Absolutely great service, I was extremely impressed and I will definitely use and recommend them
2026年8月7日
自発的なレビュー
PACK & SEND Australia からの回答
Thank you for the fantastic review! We are so glad to hear we left such a great impression on you. We truly appreciate your support and recommendations, and we look forward to helping you out again next time!
Speedy delivery
After a little bit of confusion regarding the pickup, a Pack & Send Customer Service Rep (Hanna) responded very quicky and got things sorted. Speedy, hassle free delivery
2026年8月7日
自発的なレビュー
PACK & SEND Australia からの回答
Thanks, Neville. We’re glad you appreciated Hanna’s quick assistance and that she was able to get everything back on track. It’s great to know the rest of your experience was smooth and hassle-free.
Efficient
Efficient, speedy and no fuss. My parcel arrived interstate amazingly quickly. The price was more than reasonable. I would definitely recommend and will use this service again!
2026年8月3日
自発的なレビュー
PACK & SEND Australia からの回答
Thanks, Sue. We’re delighted you had such a smooth experience and felt the service offered great value. We really appreciate your recommendation and look forward to helping you again.
Excellent service
Excellent service reasonable pricing and very good monitoring to ensure delivery in a remote location in the Americas. Highly recommend
2026年7月21日
自発的なレビュー
PACK & SEND Australia からの回答
Thanks, Ellen. We’re delighted you had such a positive experience and appreciated the care taken to keep everything on track. Your recommendation means a lot to us.
Excellent service always
2026年8月3日
自発的なレビュー
PACK & SEND Australia からの回答
Thank you so much for the repeat support!
Knowing we deliver consistent, top-tier service time after time means the world to our team. We truly appreciate your business and look forward to helping you again on your next shipment!
The team in Australia were fantastic
The team in Australia were fantastic. I live in New Zealand and was sending a package from Australia to Romania. A difficult process. But they handled everything fantastic and the communication was superb
2026年7月21日
自発的なレビュー
PACK & SEND Australia からの回答
Thank you for taking the time to leave such a great review!
Managing an international shipment between three different countries is no small task, so we are thrilled to hear that our Australian team handled the logistics and kept you well-informed throughout the entire process. We really appreciate your trust in us to get the job done, and we look forward to assisting you with any future overseas shipments!
Delivery right on time
Delivery right on time. Very affordable rates. Good customer service. I was a bit reluctant to use their service for sending an expensive item interstate, but now I am glad I used their service.
Highly recommended. 5 🌟
2026年7月27日
自発的なレビュー
PACK & SEND Australia からの回答
Thank you for putting your trust in us with your shipment!
We completely understand that sending high-value items interstate can be a bit nerve-wracking, so we are thrilled that we could deliver total peace of mind along with great rates and service. We truly appreciate the 5-star rating and look forward to looking after your future deliveries!
Amazing Expereince
The entire process was smooth from easy booking, timely pickup and efficient delivery. Thanks to the entire team
2026年7月15日
自発的なレビュー
PACK & SEND Australia からの回答
Thank you for the wonderful feedback!
It is great to know that the whole journey was seamless for you from start to finish. We will be sure to share your thanks with the entire team, and we look forward to helping you out again on your next shipment!
EASY TO USE SERVICE
Easy to book and pay online and have parcel collected from your own house. Tracking works well. Cost is competitive with other carriers.
2026年7月9日
自発的なレビュー
PACK & SEND Australia からの回答
Thank you for taking the time to share your review!
Making the door-to-door process simple and reliable is what we aim for, so it is great to hear that the online setup, tracking, and pricing all hit the mark for you. We appreciate your support and look forward to managing your next shipment!
Used for a marketplace purchase
Used for a marketplace purchase, first time for me i was so nervous but it ended up being so easy and worked flawlessly!!! I have the confidence to do this again now.
2026年7月22日
自発的なレビュー
PACK & SEND Australia からの回答
Thank you for sharing your experience!
Buying on the marketplace for the first time can definitely make you a little nervous, so we are thrilled that everything went off without a hitch and gave you that extra confidence. We really appreciate your trust in us, and we look forward to helping you out with your next find!
Pack and Send - Sydney Pyrmont
I deal with the Sydney Pyrmont , Johnny Tao, I have been dealing them for a number of years now , and their service is impeccable, always reliable and well packed. The Pack and Send tracking system could be significantly better , but otherwise great service.
2026年7月23日
自発的なレビュー
PACK & SEND Australia からの回答
Thank you for being such a loyal customer over the years!
It is fantastic to hear that Johnny and the team at Pyrmont consistently deliver the top-notch service and careful packing you rely on. We also really appreciate the honest feedback regarding our tracking system—we are always looking for ways to improve our tools, so notes like yours are super helpful. We will be sure to pass your compliments along to Johnny and the team, and we look forward to continuing to look after your shipments!
Pack N Send online services Australia…
Pack N Send online services Australia are fraudulent. They have debited my credit card, one month after I sent two parcels, saying the two separate $50 additional charges were for additional services. I paid this company the amount quoted for delivery. Surely, there would be communication prior if there was any issues, but under the cover of late night, I receive two PayPal notifications of the debit transactions. PayPal have within two hours responded with a NO REFUND response. So PayPal are as fraudulent as Pack N Send. The invoices have NO actual reason for the charges, just ADDITIONAL CHARGES. I won't stop until I get this money back, I'm presuming these hucksters are randomly charging client accounts with their authorisation powers. Scum.
2026年7月17日
自発的なレビュー
PACK & SEND Australia からの回答
Thank you for your feedback.
We're sorry to hear that you feel this way. We would like to reassure readers that additional charges are not applied without reason. For Online Self Service bookings, any post-shipment adjustments are only made where the shipment differs from the details provided at the time of booking, in accordance with the agreed Terms & Conditions.
We understand unexpected charges can be concerning, and if there are any questions regarding an adjustment, our Online Customer Service team is always happy to explain how it was calculated and review the shipment if required.
My new wheels courier
Ive been using pack and send since 2009. Usually for bulkier items. This time I used them for a set of wheels/tyres. Door to door service between capitals in 3 days. Price was right, service was easy. My new replacement for eGo/hunter.
2026年7月13日
自発的なレビュー
PACK & SEND Australia からの回答
Thank you for being a customer since 2009! We are glad we could get that freight moved so quickly and easily for you at a good price.
We appreciate the support and look forward to handling your shipments for years to come!
PACK & SEND...WAKE UP!
I have conducted business with Pack & Send for over the last 10 years sending consignments all over Australia with great success. Unfortunately the last few shippments have been a nightmare. P&S use Aramax for local deliveries and they are hopeless with consignments taking up to a week to even be collected. P&S are aware of this and and need to act. So, I've gone back to Australia Post for local deliveries, yes a few extra dollars but no irate customers!
2026年7月17日
自発的なレビュー
PACK & SEND Australia からの回答
Thank you for your continued support over the past 10 years. We genuinely appreciate your longstanding business and are sorry to hear that your recent experiences have not reflected the level of service you've come to expect.
We understand how frustrating collection delays can be, particularly when they impact your own customers. While carrier performance can vary from time to time, we continually monitor service levels and work closely with our carrier partners to address issues as they arise.
We appreciate your feedback, as it helps us identify where improvements are needed, and we hope to have the opportunity to restore your confidence in our services in the future.
My parcel was delivered with no nonsense
My parcel was delivered with no nonsense, in 4 days to the correct address , intact and undamaged. The price was good and the staff were helpful in assisting me with my enquires.
2026年7月8日
自発的なレビュー
PACK & SEND Australia からの回答
Thank you for taking the time to share your review! We aim to make shipping as straightforward as possible, so it is great to hear that everything arrived in great shape, on schedule, and at a fair rate.
Our team takes pride in being there to help when questions come up, and we really appreciate your support. We look forward to assisting you again on your next shipment!
PACK & SEND Australia からの回答
Thank you for the review! We are always glad to hear when our team provides a helpful hand and a smooth experience.
We appreciate you taking the time to drop us a note, and we look forward to assisting you again in the future!
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