provided template for international freight was clearer and more user friendly than competitors. drop off point personal informative and helpful, tracking even with 2nd party courier (DHL) highly resp... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The Bendigo pk and send shop went above an beyond with their service after a mix up with online and the local service , they sorted it out , and picked up my parcel , for delivery by start track who d... もっと見る
企業が回答しました
This was the first time I have used a courier service & they were very helpful & thorough. I was buying something through Facebook Marketplace & they contacted the seller themselves to explain how to... もっと見る
企業が回答しました
Sent a print and it arrived to customer absolutely destroyed, glass shattered and print scratched up. Even after marking fragile and notifying them that it was framed glass artwork.
企業が回答しました
企業情報
当該企業による記述
PACK & SEND Bendigo is Australia’s leading parcel courier and freight reseller. We consolidate the services of the world's top parcel and freight carriers into a single access point under our brand - allowing our customers to save time, trouble and money on all their logistics needs. We have been providing these services to businesses and consumers since 1993, including providing a whole range of value-add services such as packaging solutions.
連絡先
9 Marong Rd, 3550, Bendigo, VIC, オーストラリア
- (03) 5444 5723
4.5
優良
16件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
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simple, easy to use with clear additional information
provided template for international freight was clearer and more user friendly than competitors. drop off point personal informative and helpful, tracking even with 2nd party courier (DHL) highly responsive and helpful. great pricing. super happy with experience and will use for all future freight needs
2024年10月1日
自発的なレビュー
PACK & SEND Australia - Bendigo からの回答
Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.
Bendigo Pk and send
The Bendigo pk and send shop went above an beyond with their service after a mix up with online and the local service , they sorted it out , and picked up my parcel , for delivery by start track who delivered it overnight from Bendigo to Sydney , cheaper than Aust. Post , Awesome service thankyou !!
2024年7月29日
自発的なレビュー
PACK & SEND Australia - Bendigo からの回答
Thank you for taking the time to tell us about your experience with PACK & SEND's Online Self Service.
Great service. Shane at Bendigo was most helpful and…
Shane at Bendigo was most helpful and went beyond the norm so sort out my transportation problem.
2023年5月2日
自発的なレビュー
PACK & SEND Australia - Bendigo からの回答
Thanks Reg, your positive review means a lot to us here at Bendigo. We strive to achieve a high level of service and this just proves our efforts are paying off. Thanks again.
Helpful & thorough
This was the first time I have used a courier service & they were very helpful & thorough. I was buying something through Facebook Marketplace & they contacted the seller themselves to explain how to prepare the package for shipping. It arrived in good condition & I would definitely use them again.
2022年12月11日
自発的なレビュー
PACK & SEND Australia - Bendigo からの回答
Thanks for the positive feedback Leah. We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers.
PACK & SEND Australia - Bendigo からの回答
Hi Andy. We appreciate your review and hope to serve you again!
Straightforward but flawed
Straightforward online system that makes shipping simple, marred by confusion between Pack & Send and StarTrack. The online form asks for a preferred time for the item to be collected. I chose to have the item collected between 12-5pm as I didn't' think I would be home earlier. As it happened, I arrived home at just after 10am to hear a knock at the door. It was the courier come to pick up the item, which wasn't ready to be shipped. The courier was rude and impatient, giving me 10 minutes to pack and label the item (a very large item that needed special packing). I wondered why Pack & Send gave me the option to select a time for pickup when StarTrack have their own timetable that ignores that option.
2019年12月22日
自発的なレビュー
PACK & SEND Australia - Bendigo からの回答
Hi Geoffrey, We do apologise for the early arrival of the courier. Due to the large volumes of freight at this time of year the drivers start and finish very early it is not always possible to fulfil the preferred delivery timeframe for all customers. We will definitely pass your comments onto our team as a flag for next Christmas.
Quick and easy
I found using the online booking service with Pack & Send very easy, stress free, economic and reliable. Once I completed the online booking process I chose to take my parcel to the Pack & Send in Bendigo and found the staff to be very helpful and friendly. Overall the process was very quick and easy and just what I needed.
2019年12月21日
自発的なレビュー
PACK & SEND Australia - Bendigo からの回答
Hi Marylyn. Thank you for taking the time to write this review. It is great to know that we were able to provide you with the highest levels of service.
PACK & SEND Australia - Bendigo からの回答
Hi Labsmart Team, Thanks so much for taking the time to review Pack & Send. Your review means a lot to us and we appreciate your support.
PACK & SEND Australia - Bendigo からの回答
Thank you Michael for the positive review.
The delivery took a little time however…
The delivery took a little time however it was to Queensland. The package arrived safely.
2019年10月21日
自発的なレビュー
PACK & SEND Australia - Bendigo からの回答
Thank you Leanne for the positive feedback. Hope to see you again.
Damaged on Arrival
Sent a print and it arrived to customer absolutely destroyed, glass shattered and print scratched up. Even after marking fragile and notifying them that it was framed glass artwork.
2019年10月16日
自発的なレビュー
PACK & SEND Australia - Bendigo からの回答
We want to extend our sincerest apologies concerning all the issues that you have faced. We hope for you to give us an opportunity to discuss this further. Please contact our Customer Care Team at customerservice@packsend.com.au.
Please advise goods that are banned at…
Please advise goods that are banned at the front of the application process
2019年10月4日
自発的なレビュー
PACK & SEND Australia - Bendigo からの回答
Thank you for the 5 stars Jon and the feedback it has been noted.
Excellent service
2019年7月5日
自発的なレビュー
PACK & SEND Australia - Bendigo からの回答
Thank you for your positive feedback.
PACK & SEND Australia - Bendigo からの回答
Thanks for your review. It was our pleasure to serve you.
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