PACK & SEND Australia - Blackburnレビュー 

22
TrustScore 5段階評価の3.5

3.7

Unit 14/31-39 Norcal Rd, 3131 Nunawading, Victoria, AU


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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Track and trace was useless. Not updated in real-time and the information provided was of no use when trying to gauge where the package was or when it might arrive. Your chatbot was also useless and o... もっと見る

企業が回答しました

5つ星のうち5の評価

The ease of registering my parcel online and the friendly helpful check in at the depot....and the quick delivery. 😊

企業が回答しました

5つ星のうち5の評価

I dropped my parcel at the Pack & Send office in Blackburn VIC on Wednesday morning and it was delivered to a residence in Mount Gravatt QLD on the Friday. My buyer was over the moon and I am extremel... もっと見る

企業が回答しました

5つ星のうち5の評価

Really happy. Was a little more cost than I really wanted to pay, but I paid for overnight domestic with TNT (Melbourne to Shellharbour, NSW) and it happened! Thanks, I'm glad I trusted it to you Maru... もっと見る

企業が回答しました


企業情報

  1. 宅配サービス
  2. 宅配・配達サービス
  3. 配送サービス
  4. 物流業
  5. 輸送・郵送業
  6. 輸送会社

当該企業による記述

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


連絡先

  • Unit 14/31-39 Norcal Rd, 3131, Nunawading, Victoria, オーストラリア

  • (03) 9877 6299

3.7

まあまあ

TrustScore 5段階評価の3.5

22件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 100%に回答しています

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.7

すべてのレビュー

(22)

過去12か月のレビュー数: 169

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

The ease of registering my parcel…

The ease of registering my parcel online and the friendly helpful check in at the depot....and the quick delivery. 😊

2024年8月8日
自発的なレビュー
PACK & SEND Australia - Blackburn ロゴ

PACK & SEND Australia - Blackburn からの回答

Thank you so much for taking a few moments to let us know how we did.

5つ星のうち1の評価

Track and trace was useless

Track and trace was useless. Not updated in real-time and the information provided was of no use when trying to gauge where the package was or when it might arrive. Your chatbot was also useless and only repeated the information, or lack of, on your website.

2024年7月26日
自発的なレビュー
PACK & SEND Australia - Blackburn ロゴ

PACK & SEND Australia - Blackburn からの回答

Sorry you had this experience Lee. Our tracking function is automated and linked with our carriers. All information is provided in real time as provided to us by the carrier. Our website doesn't use chatbots and only uses live customer support agents. If you feel your experience was unsatisfactory, please DM us at customerservice@packsend.com.au so we can address your concerns directly. Thank you

5つ星のうち5の評価

VIC to WLD in Two Days was Brilliant

I dropped my parcel at the Pack & Send office in Blackburn VIC on Wednesday morning and it was delivered to a residence in Mount Gravatt QLD on the Friday. My buyer was over the moon and I am extremely happy. Great service for a reasonable cost.

2024年5月31日
自発的なレビュー
PACK & SEND Australia - Blackburn ロゴ

PACK & SEND Australia - Blackburn からの回答

Thanks so much for taking the time to review your experience with us at Pack & Send Blackburn.

5つ星のうち5の評価

Really happy - overnight delivery actually happened!

Really happy. Was a little more cost than I really wanted to pay, but I paid for overnight domestic with TNT (Melbourne to Shellharbour, NSW) and it happened! Thanks, I'm glad I trusted it to you Marut! (He gave very helpful advice).

2023年10月17日
自発的なレビュー
PACK & SEND Australia - Blackburn ロゴ

PACK & SEND Australia - Blackburn からの回答

Thanks so much for taking the time to review your experience with us at Pack & Send Blackburn. We'll definitely pass your comments onto our team to let them know how pleased you were with their service!

5つ星のうち2の評価

I don't have a printer to print labels…

I don't have a printer to print labels at home - was informed that it costs $15 to print a label. not sure how that's justifiable.

2020年2月13日
自発的なレビュー
PACK & SEND Australia - Blackburn ロゴ

PACK & SEND Australia - Blackburn からの回答

Hi William, Thanks for taking the time to let us know of your recent experience. Our Online Self Service is a DIY option that advises at the time of booking that a printer will be required. The other option to send goods if a printer is unavailable is via our service centre, where a full-service option is provided, including booking, labelling and tracking. The ‘full-service’ provided by the service centre, as distinct from the DIY online self-service option, therefore carries a premium. We hope this clarifies the matter for you.

5つ星のうち2の評価

did not get picked up when they said

did not get picked up, i had to ring and ask why, something about traffic but the roads were quite as it was xmas holidays

2020年1月5日
自発的なレビュー
PACK & SEND Australia - Blackburn ロゴ

PACK & SEND Australia - Blackburn からの回答

Hi Adam, We do apologise that your goods were collected a day later than scheduled. I can see that the goods have now been delivered. If we can assist further, please call us on 1300 668 000.

5つ星のうち5の評価

Always get prompt and friendly service

Always get prompt and friendly service. I thoroughly recommend them.

2019年12月21日
自発的なレビュー
PACK & SEND Australia - Blackburn ロゴ

PACK & SEND Australia - Blackburn からの回答

Hi Teresa. Thank you for your kind words. We appreciate your review and hope to serve you again!

5つ星のうち5の評価

Blackburn location

I did online checkin and dropped off at Blackburn location. I forgot to attach print labels but staff printed off and attached. Great service and friendly

2019年12月16日
自発的なレビュー
PACK & SEND Australia - Blackburn ロゴ

PACK & SEND Australia - Blackburn からの回答

Hi Trav. Online feedback is really important to us and we're thankful you took the time to let us know about your experience with us.

5つ星のうち5の評価

Fast delivery

Fast delivery. Well coordinated with recipients.

2019年12月14日
自発的なレビュー
PACK & SEND Australia - Blackburn ロゴ

PACK & SEND Australia - Blackburn からの回答

Thank you Patrick for the positive feedback.

5つ星のうち5の評価

Prompt and punctual

Prompt and punctual. Have used them many times.

2019年12月13日
自発的なレビュー
PACK & SEND Australia - Blackburn ロゴ

PACK & SEND Australia - Blackburn からの回答

Hi Rhonda. Thank you for your kind words. We appreciate your review and hope to serve you again!

5つ星のうち5の評価

I love dropping my goods off at…

I love dropping my goods off at Blackburn they are very friendly and helpful!

2019年12月8日
自発的なレビュー
PACK & SEND Australia - Blackburn ロゴ

PACK & SEND Australia - Blackburn からの回答

Thank you Gabby for the good words. The team at PS Blackburn is thrilled to hear such good feedback.

5つ星のうち5の評価

Great experience

Staff here are always helpful and knowledgeable. True professionals.

2019年9月14日
自発的なレビュー
PACK & SEND Australia - Blackburn ロゴ

PACK & SEND Australia - Blackburn からの回答

Wow, thank you for the fabulous feedback Vincent. We are glad to know our staff are providing the professional service we promote. Please visit us again soon.

5つ星のうち5の評価

Excellent, easy, efficient

Excellent service. Easier then dealing with a post office

2019年8月16日
自発的なレビュー
PACK & SEND Australia - Blackburn ロゴ

PACK & SEND Australia - Blackburn からの回答

Thank you Sam. Glad we could provide the service you required.

5つ星のうち5の評価

Highly recommended

The process from the online booking to dropping off a very large parcel to my local Pack n Send outlet was incredibly easy. The parcel was delivered to the recipient in quick time.

I highly recommend Pack n Send and I will definitely use them for all my future parcel deliveries.

2019年8月5日
自発的なレビュー
PACK & SEND Australia - Blackburn ロゴ

PACK & SEND Australia - Blackburn からの回答

Thank you so much for your positive review John. I know the team at your local Pack & Send will be happy to see you for future shipments.

5つ星のうち5の評価

Excellent

Smooth, quick,friendly service

2019年7月28日
自発的なレビュー
PACK & SEND Australia - Blackburn ロゴ

PACK & SEND Australia - Blackburn からの回答

Thank you for your kind words Nicole

5つ星のうち5の評価

Pack & Send Blackburn is simply put

Pack & Send Blackburn is simply put, Awesome.

Simone goes out her way to give extra support for her customers. You will not be disappointed in anyway. Double thumbs up.

2019年6月16日
自発的なレビュー
PACK & SEND Australia - Blackburn ロゴ

PACK & SEND Australia - Blackburn からの回答

We are pleased to hear your experience was positive. We really look forward to serving you in the future.

5つ星のうち5の評価

Quick and easy

2019年6月12日
自発的なレビュー
PACK & SEND Australia - Blackburn ロゴ

PACK & SEND Australia - Blackburn からの回答

We are so glad we were able to help you out. We sincerely look forward to serving you again soon!

5つ星のうち5の評価

Less than 19 hours to send 4 wheels… Wow!

Less than 19 hours to send 4 wheels from Sydney to MELBOURNE and that was your “Saver” option!!

I wonder if I had ticked and paid for express if they’d have come in 3 or 4 hours! Very very happy and Simone Chan is great to deal with, and always a pleasure when I venture over to Blackburn. Will absolutely use Pack and Send Blackburn as my first port of call from now on.

2019年3月15日
自発的なレビュー
PACK & SEND Australia - Blackburn ロゴ

PACK & SEND Australia - Blackburn からの回答

Your review serves as a confirmation to all of us that our efforts in the selection process are making a difference in the daily lives of our customers, Looking forward to your next visit.

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