PACK & SEND Australia - Caulfield レビュー 17

TrustScore 5段階評価の4.5

4.5

835 Glen Huntly Rd, 3162 Caulfield, VIC, AU


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Pack and Send got my guitar safely home from America to Australia. I couldn’t speak more highly of them. The service was excellent.

企業が回答しました

5つ星のうち4の評価

Would have been 5 stars but... I was sending a mountain bike in 2 boxes. The website wouldn't let me book 2 parcels in 1 consignment. Kept sending me to "personalised quote" rather than direct book... もっと見る

企業が回答しました

5つ星のうち2の評価

Couldn't amend order. Had to cancel and recreate. Package picked up by Startrack 6 days after they estimated it would be picked up. Was incorrectly told to re-book order with Startrack when asked f... もっと見る

企業が回答しました


企業情報

  1. 宅配サービス
  2. 宅配・配達サービス
  3. 配送サービス
  4. 物流業
  5. 輸送・郵送業
  6. 輸送会社

当該企業による記述

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


連絡先

  • 835 Glen Huntly Rd, 3162, Caulfield, VIC, オーストラリア

  • (03) 9528 5111

4.5

優良

TrustScore 5段階評価の4.5

17件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 94%に回答しています

通常1週間以内に回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(17)

過去12か月のレビュー数: 168

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Pack and Send got my guitar safely home…

Pack and Send got my guitar safely home from America to Australia. I couldn’t speak more highly of them. The service was excellent.

2026年3月12日
自発的なレビュー
PACK & SEND Australia - Caulfield ロゴ

PACK & SEND Australia - Caulfield からの回答

Thank you for the 5-star review! We’re so glad we could get your guitar safely home to Australia. Instruments are incredibly precious, so it’s an honor to hear you were pleased with our excellent service. We look forward to helping you with any future international shipments!

5つ星のうち5の評価

Very easy dropoff when booked online

Very easy dropoff when booked online. Fast delivery with no problems.

2024年11月15日
自発的なレビュー
PACK & SEND Australia - Caulfield ロゴ

PACK & SEND Australia - Caulfield からの回答

Thanks so much for taking the time to write to us about your Pack & Send experience. It’s so great to receive feedback like this from our happy customers.

5つ星のうち4の評価

Overall I was very happy with the…

Overall I was very happy with the service of Pack & Send. However one of my parcels ended up arriving a day late. I did not receive a satisfactory answer of why thus far. I would like this investigated further.

2020年1月26日
自発的なレビュー
PACK & SEND Australia - Caulfield ロゴ

PACK & SEND Australia - Caulfield からの回答

Hi Hannah. Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.

5つ星のうち5の評価

Team at P&S Caulfield very helpful

Team at P&S Caulfield very helpful in getting a package delivered in short notice. Very accommodating with our requests and went about solving our dilemma cheerfully and without hesitation.

2020年1月26日
自発的なレビュー
PACK & SEND Australia - Caulfield ロゴ

PACK & SEND Australia - Caulfield からの回答

Thanks so much for taking the time to review Pack & Send Caulfield. We really appreciate the great feedback you have given us. We'll definitely share your feedback with our team and look forward to helping you again soon.

5つ星のうち2の評価

Package picked up 6 days late

Couldn't amend order. Had to cancel and recreate.
Package picked up by Startrack 6 days after they estimated it would be picked up.
Was incorrectly told to re-book order with Startrack when asked for update on pick up. Bad customer service.
Package arrived safe and sound 1 day later.

2020年1月12日
自発的なレビュー
PACK & SEND Australia - Caulfield ロゴ

PACK & SEND Australia - Caulfield からの回答

Hi Eliezer, We apologise for the delays experienced here. The consignment showing against your review is for 16 boxes of personal effects which would require a separate larger vehicle to accommodate such volume. I do not have any visibility of an advice to rebook with Startrack, as all such communications need to come via PACK & SEND. If we can assist you further with this shipment, please email us at customerservice@packsend.com.au and be sure to include your contact details and tracking number with your email.

5つ星のうち5の評価

I would recommend The Pack & Send…

I would recommend The Pack & Send Caulfield, as the staff was very helpful, especially when some problems occurred on the receiver side. The price of the package was a little cheaper than Australia Post and the package was delivered quickly.

2019年12月15日
自発的なレビュー
PACK & SEND Australia - Caulfield ロゴ

PACK & SEND Australia - Caulfield からの回答

Thank you Magda for the good words especially giving credit to PS Caulfield. We are happy to know that you had an awesome experience with us. Looking forward to doing business with you again.

5つ星のうち5の評価

seamless experience

seamless experience, friendly staff, conveniently located.

2019年11月22日
自発的なレビュー
PACK & SEND Australia - Caulfield ロゴ

PACK & SEND Australia - Caulfield からの回答

Thank you for the positive feedback.

5つ星のうち4の評価

Would have been 5 stars but...

Would have been 5 stars but...
I was sending a mountain bike in 2 boxes. The website wouldn't let me book 2 parcels in 1 consignment. Kept sending me to "personalised quote" rather than direct booking.
So I had to book 2 separate consignments.
Otherwise service was good, price was OK, and goods delivered speedily

2019年8月30日
自発的なレビュー
PACK & SEND Australia - Caulfield ロゴ

PACK & SEND Australia - Caulfield からの回答

Sorry to hear we were one off from 5 stars John. We are always looking to improve our online service and this feedback is very useful. Thank you.

5つ星のうち5の評価

So quick!

Melbourne to London in two days

2019年8月9日
自発的なレビュー
PACK & SEND Australia - Caulfield ロゴ

PACK & SEND Australia - Caulfield からの回答

Thank you for your feedback Heather

5つ星のうち5の評価

fast and reliable

All good and reliable, very fast

2019年4月20日
自発的なレビュー
PACK & SEND Australia - Caulfield ロゴ

PACK & SEND Australia - Caulfield からの回答

Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing.It was our pleasure to serve you.

5つ星のうち5の評価

Great service

Great service, reliable

2019年4月17日
自発的なレビュー
PACK & SEND Australia - Caulfield ロゴ

PACK & SEND Australia - Caulfield からの回答

Thank you for taking the time out of your busy day to write this review. It is great to know that we were able to provide you with the highest levels of service.

5つ星のうち5の評価

Every aspect was perfect

Every aspect was perfect: pick-up, delivery, etc.

2019年4月10日
自発的なレビュー
PACK & SEND Australia - Caulfield ロゴ

PACK & SEND Australia - Caulfield からの回答

Thank you for taking the time out of your busy day to write this review. It is great to know that we were able to provide you with the highest levels of service.

5つ星のうち5の評価

Quick, simple, came to you, great rate

On line submission, printing label, came and got the package next day and arrived in perfect condition to a regional location within the week. Great job.

2019年4月3日
自発的なレビュー
PACK & SEND Australia - Caulfield ロゴ

PACK & SEND Australia - Caulfield からの回答

We are glad to know your experience was positive in every possible way.We really look forward to serving you for many years to come

5つ星のうち5の評価

I used pack and send to ship a golf…

I used pack and send to ship a golf club l sold on eBay. Very easy and was delivered in 2 days.

2019年3月8日
自発的なレビュー
PACK & SEND Australia - Caulfield ロゴ

PACK & SEND Australia - Caulfield からの回答

Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing.It was our pleasure to serve you.

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