I use Australia Post for my smaller parcels and the difference in ease of use in booking freight is huge! Why do I have to attached two address labels on P and S? - why can;t P & S set up their onl... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Brilliant value and prompt efficient service. Will definitely be using the service again!
企業が回答しました
Everything was professional and easy to complete
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Simple and reliable! Regional NSW problem at all!
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企業情報
当該企業による記述
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
連絡先
Unit 15/13-19 William St, 2800, Orange, NSW, オーストラリア
- (02) 6376 9944
3.6
まあまあ
5件のレビュー
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Customer Service
I use Australia Post for my smaller parcels and the difference in ease of use in booking freight is huge! Why do I have to attached two address labels on P and S? - why can;t P & S set up their online booking for Australia rather than customers having to select Australia. When a parcel delivery goes wrong - why do call centre girls use an excuse - "Oh - they're agents of ours - so it's not us who let you down" Your service could be so much better with just a little more common sense. Sadly a lot of courier services have similar issues - I have my account with you so would be nice if you could lift your game so Aussie small business can love you rather than put up with you!
Your responses to my original review don't respond to the issue of two labels per parcel and the excuse that you have an import service so all customers have to select Australia out of a list of countries around the world when they fill a consignment label is ridiculous. You just need to employ a half decent web page designer. If Aust post can do it - you can too!
20/02/2023 - Just before Christmas last year I sent an engraved timber sign to Tasmania. I understand the carrier was Star Track. It measured 120 x 40 x 4.5 cm and was delivered split down the middle. My signs are well made - in 25 years I have never had a breakage like this. It would have needed a lot of weight (eg forklift) to break like this. P&S advised that Star Track don't offer refunds for damaged freight - but other carriers do! It doesn't matter how careless they are (clearly they are) - there is no incentive for handlers to take reasonable duty of care. P&S choose Star Trek - not me! I am now dealing with another courier agent - their prices are half what I was paying with P & S they also use Star Track but for a price of $3 on a consignment similar to the above I get up to $1000 for damage or loss in transit
2020年2月10日
自発的なレビュー
PACK & SEND Australia - Orange からの回答
Hi Lance. Thank you for taking the time to let us know about this. Your business is valuable to us and we would love to have the chance to keep you as a valued customer. On the consignment number linked to your review, I can see that a data transmission error occurred when the booking was made, so it was necessary to rebook the pickup with the agent. With regard to your request for a default origin setting for Australia in the online booking portal, we also offer an import service into Australia so we require the customer to manually select the origin to ensure accuracy. If we can assist you with any further information, please feel free to email us at customerservice@packsend.com.au.
Everything was professional and easy to…
Everything was professional and easy to complete
2019年12月14日
自発的なレビュー
PACK & SEND Australia - Orange からの回答
Thank you for your kind words Alison.
PACK & SEND Australia - Orange からの回答
Thank you RJ. Happy to know we could provide this reliable service.
Brilliant value and prompt efficient…
Brilliant value and prompt efficient service. Will definitely be using the service again!
2019年7月12日
自発的なレビュー
PACK & SEND Australia - Orange からの回答
Thank you for the fabulous feedback Katherine. Glad to hear you will be using our services again in future.
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