PACK & SEND Australia レビュー 

The ordering a courier online was super simple, took a few minutes and then they organised the rest. Issue occurs with the third-party courier who fulfils the request. A week after the pickup should have been completed, I contacted the business waiting for the documents to be picked up to find they had not. I messaged Pack & Send to be told that they had been advised that the documents were not ready. I phoned them up and they looked into it for me and quickly re-organised the pickup and I now have the documents. Although this wasn't the best experience, Pack & Send once contacted jumped on it and had things sorted very quickly, can't fault them for that.

Absolutely terrible Company. DO NOT USE. My package was clearly labeled FRAGILE and GLASS. Yet it was poorly handled and something penetrated the box and smashed the glass, ruining the frame and the valuable piece of memorabilia inside. So much money wasted and the Company refuses to acknowledge anything or even offer a refund.
1 Star only because 0 Stars is not an option.

Always delivering top professional services , parcels never get late delivery and emails and tracking are so satisfying!

Pack and Send at Castle Hill NSW could not have been more helpful. They arranged speedy pick-up, very secure packaging for delicate audio equipment and delivery without issue. The packaging Pack and Send Castle Hill used was superb and it meant my fragile goods were well received without any damage. Thank you Team Pack and Send Castle Hill!

I booked a parcel from Brisbane to Perth through Pack & Send's online service, paid ~$xxx at checkout, and was then hit with an additional $100+ charge two weeks after delivery without any prior notice — effectively doubling the original price.

The surcharge included an "Oversize Surcharge" that does not appear anywhere in Pack & Send's own published Surcharge Schedule, which forms part of their Terms & Conditions. When challenged, they deflected responsibility onto their carrier rather than addressing the contractual issue directly.

After persisting and raising this formally, I received a full refund. However, most customers would not know to push back, and many would simply pay or would not notice at all.

My advice: screenshot your booking details including dimensions and weight before sending, keep your invoice, and read the Surcharge Schedule in their T&Cs carefully. If you are charged something that doesn't appear in that schedule, dispute it.

The service itself got the parcel there — but the post-delivery billing practice needs serious attention.

If pack and send cancel the pick up, how do they justify charging the customer a $5 cancellation fee?

They delivered my package from Australia to the USA in 4 days!! Drop
Off was simple and all of the packaging help was awesome

Absolutely great service, I was extremely impressed and I will definitely use and recommend them

After a little bit of confusion regarding the pickup, a Pack & Send Customer Service Rep (Hanna) responded very quicky and got things sorted. Speedy, hassle free delivery

Efficient, speedy and no fuss. My parcel arrived interstate amazingly quickly. The price was more than reasonable. I would definitely recommend and will use this service again!

Excellent service reasonable pricing and very good monitoring to ensure delivery in a remote location in the Americas. Highly recommend

The team in Australia were fantastic. I live in New Zealand and was sending a package from Australia to Romania. A difficult process. But they handled everything fantastic and the communication was superb

Delivery right on time. Very affordable rates. Good customer service. I was a bit reluctant to use their service for sending an expensive item interstate, but now I am glad I used their service.
Highly recommended. 5 🌟

The entire process was smooth from easy booking, timely pickup and efficient delivery. Thanks to the entire team

Easy to book and pay online and have parcel collected from your own house. Tracking works well. Cost is competitive with other carriers.

Used for a marketplace purchase, first time for me i was so nervous but it ended up being so easy and worked flawlessly!!! I have the confidence to do this again now.

I deal with the Sydney Pyrmont , Johnny Tao, I have been dealing them for a number of years now , and their service is impeccable, always reliable and well packed. The Pack and Send tracking system could be significantly better , but otherwise great service.

Pack N Send online services Australia are fraudulent. They have debited my credit card, one month after I sent two parcels, saying the two separate $50 additional charges were for additional services. I paid this company the amount quoted for delivery. Surely, there would be communication prior if there was any issues, but under the cover of late night, I receive two PayPal notifications of the debit transactions. PayPal have within two hours responded with a NO REFUND response. So PayPal are as fraudulent as Pack N Send. The invoices have NO actual reason for the charges, just ADDITIONAL CHARGES. I won't stop until I get this money back, I'm presuming these hucksters are randomly charging client accounts with their authorisation powers. Scum.