PACK & SEND Australia - West Rydeレビュー 

10
TrustScore 5段階評価の2.5

2.3

1029A Victoria Rd, 2114 West Ryde, NSW, AU


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I completed a three page form to receive an online quote, only to be told via email that I needed to call instead. When I requested a basic estimate and it didn’t need to be exact, I was told no quote... もっと見る

企業が回答しました

5つ星のうち5の評価

First time using the Pack and Send model, the guys at Pack & Send West Ryde we’re just great to deal with and took out all the stress of moving an expensive fragile item from Sydney to Brisban... もっと見る

企業が回答しました

5つ星のうち5の評価

Good service: parcel picked up and delivered promptly and safely.

企業が回答しました

5つ星のうち5の評価

Organising was easy, pick up and delivery was on time. I experienced no issues. I recommend them for an affordable and great service

企業が回答しました


企業情報

  1. 宅配サービス
  2. 宅配・配達サービス
  3. 配送サービス
  4. 物流業
  5. 輸送・郵送業
  6. 輸送会社

当該企業による記述

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


連絡先

  • 1029A Victoria Rd, 2114, West Ryde, NSW, オーストラリア

  • (02) 9804 1544

2.3

期待以下

TrustScore 5段階評価の2.5

10件のレビュー

5つ星
4つ星
3つ星
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1つ星

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この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 97%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.3

すべてのレビュー

(10)

過去12か月のレビュー数: 168

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Rude and uncourteous

I completed a three page form to receive an online quote, only to be told via email that I needed to call instead. When I requested a basic estimate and it didn’t need to be exact, I was told no quote would be provided unless I called. The response felt dismissive, with repeated emphasis that it was “my choice”. Overall, the customer service was unhelpful and came across as rude. Very disappointing experience.

2026年4月28日
自発的なレビュー
PACK & SEND Australia - West Ryde ロゴ

PACK & SEND Australia - West Ryde からの回答

Thanks for your feedback, we’re sorry this experience felt frustrating. Our online quote system is designed to provide pricing where possible, but some items can’t be processed online due to shipping restrictions. In those cases, we direct customers to our service centre so we can assess the items properly and offer the most accurate solution. Our team is always available to help and guide you to the best option. We appreciate your feedback and will use it to improve how we communicate this process going forward.

5つ星のうち5の評価

Good service

Good service: parcel picked up and delivered promptly and safely.

2024年8月20日
自発的なレビュー
PACK & SEND Australia - West Ryde ロゴ

PACK & SEND Australia - West Ryde からの回答

Thank you so much for your 5 star review and your positive comments.

5つ星のうち5の評価

First time using the Pack and Send…

First time using the Pack and Send model, the guys at Pack & Send West Ryde we’re just great to deal with and took out all the stress of moving an expensive fragile item from Sydney to Brisbane.
My dilemma was wanting to send an expensive TV up to my sister in QLD due to me moving overseas and dealing with the issues that raises.
One phone call explaining what I wanted to achieve and it was made so easy by the professionalism of the team at the West Ryde branch.
Reasonably priced with Item tracking, door to door service was what I was after.
These guys delivered and would highly recommend for anyone or any business wanting a hassle free delivery service. Given this branch is under new ownership and management I’d recommend you give them a try.
Well done team.
Regards

Capt Bob Pagett

2020年10月15日
自発的なレビュー
PACK & SEND Australia - West Ryde ロゴ

PACK & SEND Australia - West Ryde からの回答

Hi Capt Bob, Thanks so much for taking the time to review your experience with Pack & Send West Ryde. Jim and Tom are definitely doing a great job and will be so thrilled to hear how happy you were with their service. Your review means a lot to them and they'll appreciate your support.

5つ星のうち5の評価

Organising was easy

Organising was easy, pick up and delivery was on time. I experienced no issues. I recommend them for an affordable and great service

2019年11月1日
自発的なレビュー
PACK & SEND Australia - West Ryde ロゴ

PACK & SEND Australia - West Ryde からの回答

Thank you for your recommendation Tina, it is much appreciated. We are always happy to know when our service makes life easier for our customers so thank you. We do hope to see you again soon.

5つ星のうち5の評価

Fantastic

Fantastic, very fast service!

2019年5月4日
自発的なレビュー
PACK & SEND Australia - West Ryde ロゴ

PACK & SEND Australia - West Ryde からの回答

We are so glad we were able to help you out. Helping our customers is what we love best. We sincerely look forward to serving you again soon!

5つ星のうち2の評価

Unfortunately on our first use

Unfortunately on our first use - the package wasn’t picked up that day and despite paying for the express service the delivery wasn’t made till 48 hours later - syd metro disappointing

2019年3月27日
自発的なレビュー
PACK & SEND Australia - West Ryde ロゴ

PACK & SEND Australia - West Ryde からの回答

Hi Julie. Thank you for your review. We appreciate you letting us know of your experience and do apologise to hear your first time using our services was less than satisfactory. We can assure you this is not a regular occurrence and would love the opportunity to show you what we are truly capable of.

5つ星のうち1の評価

Not responsible about the drop off item…

Not responsible about the drop off item at shop. West Ryde. We need to call the other courier company Courier please to pick up the parcel at packandsend shop.

2019年3月10日
自発的なレビュー
PACK & SEND Australia - West Ryde ロゴ

PACK & SEND Australia - West Ryde からの回答

Hi David,
We are sorry to hear of your experience. Would you mind sending us an email at customerservice@packsend.com.au with further details regarding your experience so that we can investigate this?

5つ星のうち1の評価

Stay away from this company for your International express delivery needs!!

I booked an express delivery to India and was promised a 3 day delivery. So, i thought that's great since i wanted to get some clothing couriered to India for a wedding. Booked the pickup on the 8th of Feb. The wedding was on the 17th of Feb. You would think that's good enough buffer time even if some delay happened. But not with Pack and Send. The item arrived on the 20th of Feb, wayyyy after the wedding was over and done! And that too after 100s of to and fro emails between, Pack&Send and their local partner DHL EXPRESS. On top of this I had to pay another $80 worth of taxes n duties. Almost half of what the items costed. Pack&Send gave us no indication of all these charges even though I'm pretty sure this wasn't their first ever courier to India. At the end of it all, it was an absolutely disappointing experience and I would never recommend this company or DHL EXPRESS INDIA to anyone that I know or anyone I don't.

2019年2月24日
自発的なレビュー
PACK & SEND Australia - West Ryde ロゴ

PACK & SEND Australia - West Ryde からの回答

Hi Chanakkia. Thank you for your review. Unfortunately, our Online Self-Service does not guarantee transit times as these are only an estimate. Based on the information we have, we can see your shipment was delayed due to customs clearance which is out of our control. All international shipments are subject to customs clearance and inspection which may incur local government charges. As per our Terms and Conditions, we have no control over these charges. As these charges will vary in different countries, PACK & SEND have no ability to pre-determine these charges.It is the responsibility of the receiver to complete customs clearance and pay any charges applicable. We are truly sorry your shipment did not arrive in time for the wedding, although, there was nothing PACK & SEND could do to speed up the delivery process. If you would like further information on Indian Customs Clearance procedures, please contact onlineselfservice@packsend.com.au

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