I deal with the Sydney Pyrmont , Johnny Tao, I have been dealing them for a number of years now , and their service is impeccable, always reliable and well packed. The Pack and Send tracking system co... ãã£ãšèŠã
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I have conducted business with Pack & Send for over the last 10 years sending consignments all over Australia with great success. Unfortunately the last few shippments have been a nightmare. P&S use A... ãã£ãšèŠã
Easy to book and pay online and have parcel collected from your own house. Tracking works well. Cost is competitive with other carriers.
Clear and easy to understand webpage. Once you have your measurements and weight, you're only moments away from obtaining the quote for delivery of your package. The package was picked up on schedul... ãã£ãšèŠã
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PACK & SEND is Australiaâs most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision â from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether itâs a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery â we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. Thatâs logistics, done the right way.PACK & SEND is Australiaâs most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents â supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives â from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. Thatâs logistics, done the right way â only at PACK & SEND.
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- 1300 668 000
- customerservice@packsend.com.au
- www.packsend.com.au
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Parcel arrived in time
Parcel arrived in time, no bending all great. Shipping process was easy and staff helpul and friendly!
2025幎11æ13æ¥
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PACK & SEND Australia ããã®åç
Thank you for your review. We're so glad to hear your parcel arrived on time and in perfect condition. Itâs great to know the booking process felt easy and that our team was friendly and helpful. We appreciate you choosing Pack & Send!
Very easy process to book online
Very easy process to book online. Actually online much cheaper rather than getting quotes from their offices
2025幎11æ5æ¥
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PACK & SEND Australia ããã®åç
Thank you for your feedback! We're glad to hear the online booking process was quick, easy and offered great value for your shipment. We appreciate you choosing Pack & Send and hope to help again soon.
Poor service waited over 3 days for a pick-up which never came
Poor service waited over 3 days for a pick-up which never came. Called 3 times and always given the same response "Sorry Sir we have contacted our courier, but they have not called back"
They over promise and under deliver. Source an alternative solution
2025幎11æ13æ¥
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PACK & SEND Australia ããã®åç
Thank you for sharing your experience â weâre very sorry for the frustration caused by the delayed pickup.
While our team does follow up with the assigned carrier when a collection is missed, we understand how disappointing it is when the courier doesnât respond or arrive as expected. Although pickup delays are outside our direct control, this is not the experience we want for our customers, and we apologise that the situation wasnât resolved sooner.
If you choose to book with us again in the future, weâll happily keep a close eye on the pickup to help prevent a repeat of this outcome. Your feedback is appreciated and will be passed on to ensure better communication and follow-up moving forward.
They were qouting 73% more to ship anâŠ
They were qouting 73% more to ship an item from Sydney to Dublin when compared to send my bag. Same dimensions, weight, destinations and cover. This is a rip off
2025幎11æ13æ¥
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PACK & SEND Australia ããã®åç
Thank you for taking the time to leave a review. We always aim to provide reliable service, and weâd genuinely like to understand what happened so we can address it. If youâre open to it, please feel free to contact the store you dealt with so we can look into the issue and make things right where possible. We appreciate the feedback and the opportunity to improve.
Much room for improvement
This time around, I was very disappointed with the service provided. I dropped my parcel off at the Capalaba Pack & Send store, but it did not leave there until two weeks later, when I chased it up because the receiver asked when they might expect the parcel. This was very frustrating and not the standard of service that Pack & Send usually provides.
2025幎10æ15æ¥
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PACK & SEND Australia ããã®åç
Thank you for your feedback and we apologise for the frustration caused. After reviewing the matter, it appears the delay was most likely due to the carrier not collecting the parcel as scheduled. Our team followed up with the carrier to arrange collection, however this resulted in the extended timeframe you experienced.
We understand how inconvenient this was for you and the recipient. We will continue to follow up with our carrier partners to help prevent similar delays and improve our communication in these situations. Thank you for letting us know.
So fast!!
Sent & received to client in Auckland in 22hrs! Will be using again!
2025幎11æ6æ¥
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PACK & SEND Australia ããã®åç
Thatâs fantastic to hear! Weâre thrilled your shipment to Auckland arrived so quickly. Thank you for your feedback â we look forward to helping you again soon!
Excellent communication- everythingâŠ
Excellent communication- everything went very smoothly!
2025幎10æ14æ¥
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PACK & SEND Australia ããã®åç
Thank you for your feedback! Weâre so glad to hear everything went smoothly and that you were happy with the communication throughout the process. We appreciate you choosing PACK & SEND!
Good service and better shipping times
2025幎11æ3æ¥
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PACK & SEND Australia ããã®åç
Thank you for your feedback! We're glad to hear you were happy with our service and delivery times. We appreciate you choosing Pack & Send and hope to assist you again soon.
Be Aware Of The Hidden Costs
I had to send personal items via sea shipment from Brisbane to Italy.
They told me that after the shipment would have arrived in Italy I should have paid for custom and local charges, but never mentioned it would have costed nearly the TRIPLE of what was the cost of the shipment, charges that by the way have been agreed before the shipment left Australia, so they knew about it. If I would have been provided with this information I would have taken different choices. I contacted them and itâs about 2 weeks that I am waiting to speak with someone that could help. I feel I have been swindled by the company for the lack of transparency and at least a ballpark figure of what the collateral costs should be, after all if you are in this business, these info should accessible.
2025幎8æ7æ¥
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PACK & SEND Australia ããã®åç
Weâre sorry to hear that your experience didnât meet expectations. Please know that at the time of booking, all customers are advised that duties and taxes (D&Tâs) may apply for international shipments. This information is also noted on the consignment note, which customers review and sign before the shipment is processed.
We completely understand how frustrating unexpected charges can be. Unfortunately, duties and taxes are assessed by the destination countryâs customs authorities, and these processes are outside of our control.
We appreciate you taking the time to share your feedback, and weâll continue working to ensure this information is always communicated as clearly as possible.
Very easy to order delivery on-line
Very easy to order delivery on-line, package arrived after 2 days!
2025幎10æ27æ¥
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PACK & SEND Australia ããã®åç
Thanks for sharing your feedback! We're pleased to hear you found the online booking process simple and that your package arrived so quickly.
Good service in the end but had toâŠ
Good service in the end but had to follow up a couple of times.
2025幎10æ27æ¥
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PACK & SEND Australia ããã®åç
Thank you for your feedback. We're glad to hear you were happy with the service overall. We appreciate your patience and will review your experience to help ensure smoother communication and fewer follow-ups in the future.
I hadn't sent an international parcelâŠ
I hadn't sent an international parcel in many years and was nervous about the whole process as the parcel was carrying family photos of great personal value but no commercial value.
I found help available at every turn as to the process and paper work involved. Neither I nor the recipient could believe at the speed it arrived at its destination, safely and in good order.
2025幎10æ14æ¥
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PACK & SEND Australia ããã®åç
Thank you for your thoughtful feedback. We're so pleased to hear that our team could guide you through the international shipping process and help ensure your precious family photos arrived safely and quickly. Itâs wonderful to know we could provide peace of mind and a smooth experience from start to finish.
Delayed delivery to recipient due toâŠ
Delayed delivery to recipient due to USA tariffs but when I contacted Pack & Send there were quick to respond, the item arrived in perfect condition.
2025幎10æ19æ¥
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PACK & SEND Australia ããã®åç
Thank you for your review. We're glad to hear your item arrived safely and in perfect condition. While customs and tariffs can sometimes cause delays beyond our control, we appreciate your understanding and are pleased our team could assist promptly.
I initially liked how they soundedâŠ
I initially liked how they sounded professional and I paid express and ordered on Thursday and wasn't sent till the Tuesday even though I got a call saying parcel was picked up on Monday but then they said it was going to be delivered on Tuesday and when I rang late afternoon they said they tried to deliver but no one was home. Which is rubbish we were home all day. But we didn't know they tried to deliver cause no card was left. I had to ring them again and then was told what happened. I don't think I will be using the again.
2025幎10æ21æ¥
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PACK & SEND Australia ããã®åç
Thank you for sharing your experience with us. Weâre sorry to hear that your express delivery didnât go as smoothly as expected, thatâs certainly not the level of service we aim to provide. We understand how frustrating it must have been to receive conflicting updates and then not be notified properly about a delivery attempt. While weâre pleased you initially found our team professional, itâs disappointing that the delivery process let you down. Weâll review this with our courier partner to understand what went wrong and ensure better communication and follow-through in future. We really appreciate your feedback and would welcome the chance to make things right
Good customer service but outsourced delivery
While the phone customer service (locally and the national number) were excellent and the online booking system and warranty additions clear with reasonable pricing - I was disappointed that the actual delivery was done by Amtrak. I read heaps of reviews about couriers and every one said Amtrak was terrible, so I was trying to avoid them. Indeed my package was not picked up when it was meant to be and then not the next time I rang to confirm. Then it was delivered on the one day I clearly stated NOT to deliver. Pack & Send are courier "solutions" not couriers. I would have to really think if I was going to use this service again.
2025幎10æ17æ¥
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PACK & SEND Australia ããã®åç
Thank you for taking the time to share your feedback. Weâre really pleased to hear that you found our customer service and online booking process clear and helpful. We truly value those comments.
Weâre sorry to learn that your delivery experience did not go as smoothly as expected. While we work with a range of trusted courier partners to ensure flexibility and coverage, itâs disappointing to hear that this delivery partner didnât meet the standards we aim for. Weâve noted your comments and will review this with our logistics team to help improve coordination and communication in the future. We appreciate your honesty and hope youâll consider using our service again. Weâd love the chance to provide a better experience next time.
Absolute nightmare dealing with thisâŠ
Absolute nightmare dealing with this company and shipping to the US. Have provided no assistance what so ever bar providing a number to the US to call for their issues. Once youâve paid thereâs no customer service what so ever. Lady was no help at all and even threatening. Stay clear go through the delivery service direct.
2025幎10æ17æ¥
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PACK & SEND Australia ããã®åç
Weâre sorry to hear about your experience and appreciate you taking the time to share your feedback. For international shipments, once freight arrives in the destination country, customs clearance and delivery are managed by the carrierâs local operations. This means that for certain issues, communication must go through their U.S. office directly, as they handle final delivery and any customs queries. We understand this can be frustrating, and our team did all they could within the limits of the carrierâs process. Weâll take your comments on board to help improve how we communicate this to customers in the future.
Unsatisfactory Customer Service
Submitted a request for documents to be picked up the next day. Two days later they were still not picked up, I contacted the company and they stated it would be picked up that day. It took a week. Will never be using this company again.
2025幎10æ2æ¥
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PACK & SEND Australia ããã®åç
we are very sorry to read about your experience. While PACK & SEND works with third-party carriers to complete deliveries, we take these matters seriously. Your feedback will be shared with the team to ensure better processes and communication moving forward.
Good service, and more affordable than others
easy to get online quote and book, though after paying I got an auto email saying pickup could be upto 3 days after the booking date I requested. Pick up was easy - he even came back the next day when I realised my label had faded in the sun and had to reprint. Delivery across AUS was quick.
2025幎10æ6æ¥
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PACK & SEND Australia ããã®åç
Thank you so much for your 5 star review and your positive comments.
PACK & SEND Australia ããã®åç
Thanks so much for taking the time to write to us about your Pack & Send experience.
Dont use Pack & Send
They email me saying that I have to call DHL (who actually shipped the item)and find out about my parcel status as they are not authorised. Why did I pay them $1100 when I have to call the actual real courier and liaise between them and the sender. Pack and send did nothing at all.
2025幎9æ29æ¥
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PACK & SEND Australia ããã®åç
We are sorry to hear of your disappointment Michael and we would love to learn more and address your concerns more accurately. If you wish to discuss, please email us at directly at customerservice@packsend.com.au with your tracking number so we can promptly provide answers. Thank you.
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