I reached out today to clear up some pending charges and I had the pleasure of working with Margot to sort it all out. She was extremely helpful and friendly, and was able to figure out the issues an... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Tina was so helpful on trying to locate my packages that the delivery driver forgot to give me codes to get them out. These were items that I needed for my daughter’s wedding on Friday. Thank you so... もっと見る
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Susan M is the best!! So professional, meticulous in her search skills and continued to work on the issue until we had a good path of information and a way to find out more. Truly a real Nancy Drew a... もっと見る
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Thanks to Elizabeth for being so patient and helpful with me. We were unable to access my package remotely but they contacted my property management for me to retrieve it with their master key! They d... もっと見る
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企業情報
当該企業による記述
Parcel Pending by Quadient is the leading provider of smart locker solutions for residential, commercial, retail, and university properties. With nearly 4 million packages successfully delivered monthly, we offer a wide range of solutions that ensure the safe and secure delivery and retrieval of packages and online orders. For more information about Parcel Pending by Quadient, visit: parcelpending.com
連絡先
475 Goddard #150, 92618, Irvine, 米国
- 8553164756
- www.parcelpending.com
4.6
優良
2227件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 98％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Susan miller was a pleasure to speak…
Susan miller was a pleasure to speak with. Very friendly and knowledgeable
2026年10月28日
自発的なレビュー
Parcel Pending by Quadient からの回答
Hi Joy, thank you for your feedback! We're glad to hear that Susan was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Excellent and fast service from Tina
Excellent and fast service from Tina! She was friendly and solved my package issue right away. High praise!
2026年10月27日
自発的なレビュー
Parcel Pending by Quadient からの回答
Hi Wenqing, thank you for your feedback! We're glad to hear that Tina was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
I had a great customer experience with…
I had a great customer experience with Susan Miller who assisted with my parcel locker issues. She was straight to the point and was able to fix the problem. Great service!
2026年10月27日
自発的なレビュー
Parcel Pending by Quadient からの回答
Hi Nick, thank you for your feedback! We're glad to hear that Susan was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Parcel Pending by Quadient からの回答
Hi, thank you for your feedback! We're glad to hear that Erika was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Text Support Rocks
I chose the text support and was connected with Elizabeth - who answered my questions so quickly! I was worried I’d have to jump through more hoops to get help, but this was one of the smoothest support experiences I’ve had.
2026年10月27日
自発的なレビュー
Parcel Pending by Quadient からの回答
Hi Cole, thank you for your feedback! We're glad to hear that Elizabeth was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Shout out Elizabeth!
Thanks to Elizabeth for being so patient and helpful with me. We were unable to access my package remotely but they contacted my property management for me to retrieve it with their master key! They did everything they could for me :)
2026年10月27日
自発的なレビュー
Parcel Pending by Quadient からの回答
Hi Mac, thank you for your feedback! We're glad to hear that Elizabeth was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Friendly staff and quick solutions
I reached out today to clear up some pending charges and I had the pleasure of working with Margot to sort it all out. She was extremely helpful and friendly, and was able to figure out the issues and get my account working. It took minimal time and was all done through their chat/text service, which was very convenient!
The service itself has been pretty seamless and easy to use, and I do appreciate the out of town feature.
2026年10月27日
自発的なレビュー
Parcel Pending by Quadient からの回答
Hi Annette, thank you for your feedback! We're glad to hear that Margot was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Susan Miller - Great Help
Susan Miller was very helpful and kind. I had one main issue, and was going to try to resolve the rest on my own. But Susan worked through all the problems with me. Susan was patient, and spent a long time trying to figure out what was wrong so they could fix it correctly. Very smooth and effective experience.
2026年10月27日
自発的なレビュー
Parcel Pending by Quadient からの回答
Hi, thank you for your feedback! We're glad to hear that Susan was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Conrad was very helpful and kind!
2026年10月26日
自発的なレビュー
Parcel Pending by Quadient からの回答
Hi Sierra, thank you for your feedback! We're glad to hear that Conrad was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to him. Thank you for taking the time to share your experience. Brad
Called last night for support and it…
Called last night for support and it said estimated wait time was 3 minutes but then I stayed waiting for 25 minutes for help.
Today I called and estimated time to get a representative was 20 minutes (which if yesterday 3mins turned into 25, i could only imagine how long I would wait).
I used the text support open instead and it took 5 minutes to get a representative but the total time from when i dialed to when I was finally able to retrieve my package took 33 minutes. It took a long time for the representative through text to quickly resolve my issue. Every text took about 5 minutes of waiting for their reply.
2026年10月26日
自発的なレビュー
Parcel Pending by Quadient からの回答
Hi, we do apologize for the incovenience you have experienced with our service. Please email me directly if you need further assistance. I will have a specialist reach out to you right away. Thank you, Brad Bishop b.bishop@quadient.com
Packages are constantly being lost
Packages are constantly being lost, codes given to the wrong residents (leading to stolen packages), or not being notified at all of package delivery. I used to get notification through the app, now i get a text but nothing registers in the app. Several times my code will open someone else’s locker. Then other times I have to put the code in more than once for it to open the correct locker!
2026年10月26日
自発的なレビュー
Parcel Pending by Quadient からの回答
Hi Stephanie, we apologize for any inconvenience you experienced wity our service. If you can provide your contact information, we can look up your account and I will have a specialist reach out to better assist you. Thank you, Brad Bishop b.bishop@quadient.com
Annoying Rubbish
The agent was not able to locate my package in either of the lockers at my complex and I was never issued a code for the unlock. I am forced to reorder the items and have no idea where they went. The screens for the kiosks are also broken, boxes are missing their doors, and the mobile code scan is disabled. Very disappointed with this rubbish.
2026年10月23日
自発的なレビュー
Parcel Pending by Quadient からの回答
Hi Brian, we apologize for any inconvenience you experienced wity our service. If you can provide your contact information, we can look up your account and I will have a specialist reach out to better assist you. Thank you, Brad Bishop b.bishop@quadient.com
Shawn was awesome
Shawn was awesome, quick and attentive. As well as clear with instructions. Helped with my issue at The Aspect on 10/22 @ 8pm. Give him a raise. Thanks Shawn!!!
2026年10月21日
自発的なレビュー
Parcel Pending by Quadient からの回答
Hi William, thank you for your feedback! We’re glad to hear our customer service team member Shawn was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
Avoid at all costs!
Used the lockers for a valuable parcel. Followed the instructions and placed in locker, it locked as expected, but the screen continued to say that I needed to close the locker, despite it already being closed and locked.
No way to open it again, no way to continue, or confirm the drop-off.
Help options completely useless, only gives you contact information for couriers, or an AI chat that is worse than useless.
No way to get the parcel back out, no way to know if it will be sent successfully, and no way to track it!
Absolutely dreadful.
2026年10月22日
自発的なレビュー
Parcel Pending by Quadient からの回答
Hi, we apologize for any inconvenience you experienced wity our service. If you can provide your contact information, we can look up your account and I will have a specialist reach out to better assist you. Thank you, Brad Bishop b.bishop@quadient.com
Great customer service!
Great customer service!! Tina was absolutely at helping resolve an issue in which i was being charged for storage at an apartment complex i no longer lived at. I was even able to get a refund!! Thank you again Tina!!
2026年10月22日
自発的なレビュー
Parcel Pending by Quadient からの回答
Hi Roosevelt, thank you for your feedback! We're glad to hear that Tina was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
subscription issue
I had a subscription issue and the customer service rep Tina resolved the issue efficiently and effectively. She was great! Thank you!
2026年10月22日
自発的なレビュー
Parcel Pending by Quadient からの回答
Hi Steve, thank you for your feedback! We're glad to hear that Tina was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
So glad I chose the text option for…
So glad I chose the text option for help! They were able to get me all set up and I didnt have to wait on hold for 50 minutes!
2026年10月22日
自発的なレビュー
Parcel Pending by Quadient からの回答
Hi Lori, thank you for your feedback! We’re glad to hear our customer service team was able to assist you and provide a solution to retrieve your packages. We truly appreciate you sharing your experience! Thank you, Brad
Elisabeth attending my parcel issue via…
Elisabeth attending my parcel issue via text msg. She was great and gave a good explanation on how the delivery person should handle the packages. I will email Amazon and let them know my frustration with deliveries.
Kudos to Elizabeth and to the rest of the parcel gang. 😉
2026年10月22日
自発的なレビュー
Parcel Pending by Quadient からの回答
Hi, thank you for your feedback! We're glad to hear that Elizabeth was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Parcel Pending by Quadient からの回答
Hi Cynthia, thank you for your feedback! We're glad to hear that Tina was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
Elizabeth was a great representative to…
Elizabeth was a great representative to have at my time of need
2026年10月21日
自発的なレビュー
Parcel Pending by Quadient からの回答
Hi Sie, thank you for your feedback! We're glad to hear that Elizabeth was very helpful in assisting you. I'll be sure to pass along your recognition and appreciation to her. Thank you for taking the time to share your experience. Brad
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