Just purchased a mobility scooter from the Retford branch, wasn't sure what we wanted. Was given a lot of help and advice from Ian he was very helpful and knowledgeable. He took time to explain how to... ãã£ãšèŠã
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Just purchased a mobility scooter. Had no idea about what we needed . From start to finish I felt we were in very capable hands. Thanks in particular to Darren who delivered our purchase and showed... ãã£ãšèŠã
Easy to arrange a scooter home demo which is great as my first choice would not have fitted through the door. Darren the demo man was very efficient and knowledgeable and asked me about my needs and h... ãã£ãšèŠã
My wife had a accident went to Davies Court Dinnington dealt with Parkgate mobility excellent staff friendly cheerful always there to help gave good advice had products delivered to Davies Court fo... ãã£ãšèŠã
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Parkgate Mobility is a multiple award winning retailer of mobility equipment. We also offer servicing and repairs on mobility scooters, stairlifts and other mobility aids.
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Effingham Street, S65 1BL, Rotherham, è±åœ
- 08007720744
- headoffice@parkgatemobility.co.uk
- www.parkgatemobility.co.uk
4.9
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Mobility Scooter Home Service
I had a Mobility Scooter service, carried out at home by Mick in the Wakefield Area. It was carried out very professionally, he explained well the condition of the scooter and requirements that were needed with a friendly smile. I will definitely use them again ð
2026幎6æ15æ¥
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Parkgate Mobility ããã®åç
Thankyou Ken for taking time out to write a review. At Parkgate, customer feedback is important, whether it be a visit to store or a home visit. We are so glad to hear Mick serviced your scooter, explaining things along the way, in a professional manner, with a smile on his face. We will pass on your feedback and are here if you ever need us again.
No confusion, great service!
Berni made our experience confusion and pain free. We got a wonderful carbon fibre electric wheelchair and the added bonus of finding some stylish comfortable shoes too! Great explanation and demonstration too, 100% recommend!
2026幎6æ15æ¥
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Parkgate Mobility ããã®åç
Thankyou Mohammad, for your lovely review. At Parkgate Mobility we pride ourselves in making sure that all our customers have a pleasant experience, with no stress, or pressure when searching for that special product. We will pass on your feedback to Berni, and wish you all the best with your new carbon powerchair, and of course the comfortable footwear too. Thankyou for choosing our Batley store.
Visited your crystal peaks shop I gotâŠ
Visited your crystal peaks shop I got some friendly great easy to understand advice looking for scooters for my parents very friendly and I can even get a home visit will definitely be back with them soon.
2026幎6æ13æ¥
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Parkgate Mobility ããã®åç
Thankyou Danny, for taking time out to review our store at Crystal Peaks. As a company we take pride in making sure that customers have a pleasant and memorable experience. We have teams out on the road, for Home Demonstrations , and staff in store, that are happy to help with choosing mobility equipment , either for family or themselves. Thankyou for visiting our store, and we hope to see you again in the future.
Amazing kindness and service
The guys went out of their way to get my mum a petite rise and recliner chair as soon as possible! We had it at the house within an hour of calling in to the shop! She loves it. The kindness shown by all three of them was incredible. Thank you so so much to Nick Troke, Steve and Dale at the Handsworth shop
2026幎6æ13æ¥
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Parkgate Mobility ããã®åç
Thankyou very much Gillian, for your lovely review. At Parkgate we pride ourselves in making sure that customers, and their families are treat with dignity, kindness, and respect throughout their whole experience. So nice to hear Nick, Steve and Dale at our Handsworth store, were able to not only assist in finding Mum a new chair, but could have her sitting on it so promptly. We hope she enjoys her new chair, and Thankyou again for choosing Parkgate.
Peace of mind
I have been with Parkgate mobility for about two years and am very happy with them. The office staff and engineers are lovely, they look after me, I don't need to worry about a thing. I was delighted when Parkgate opened a shop in Crystal Peaks, I live nearby. Nick who runs it is great, he is friendly and helpful, he will check my tyres and even Polish my scooter. I sometimes call in and have a coffee with him, I've seen how he is with customers, he's friendly and helpful, he checks their requirements and suggests what is right for their disability. He has a lot of very happy customers ð ððŠœ
Jeanette Freeman
2026幎6æ13æ¥
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Parkgate Mobility ããã®åç
Thankyou Jeanette, for your lovely review, and also for your continued custom with Parkgate. So nice to hear that Nick, is helpful, and knowledgeable, giving lots of friendly advice, all on your doorstep. We will pass your feedback on to him, the engineers, and also the service team. Thankyou again for choosing Parkgate Mobility.
Sam did a great job when selling us theâŠ
Sam did a great job when selling us the chair very friendly and knew her products also Rob who delivered the chair to Loxely park
2026幎5æ18æ¥
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Parkgate Mobility ããã®åç
Thankyou Mick for your lovely review. At Parkgate, customer care is a priority, whether it be, in store, at home or over the telephone. We are so pleased to hear Sam and Rob worked together to get your chosen chair to you safely. We hope you enjoy using your new product , and thankyou again for choosing Parkgate
mick is brilliant very friendly and hasâŠ
mick is brilliant very friendly and has a laugh n joke with you,knowledgeable and does a very good job 10 out of 10
2026幎6æ11æ¥
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Parkgate Mobility ããã®åç
Thankyou Paul for your lovely review. Its is so good to hear that Mick, as well as doing the job right, did it in a memorable way, with a smile. We will let him aware of your feedback, and are sure it will put a smile on his face too. Thanks again
Keith at Castleford with Mick repaired the scooter
Keith at Castleford with Mick repaired my wife's mobility scooter quickly and efficiently and with pleasant and helpful assistace.
2026幎6æ9æ¥
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Parkgate Mobility ããã®åç
Thankyou Pamela for your lovely review. We are glad to hear that Keith and Mick worked together to get your mobility scooter sorted, efficiently and quickly, in a pleasant manner. We will pass on your feedback. Thankyou again.
Visit to Wakefield store
Visited the Wakefield store. We were greeted by Adrian even before we got inside. We were looking for advice on scooters for my mother. The service he gave us was outstanding. He gave helpful practical and sensible advice throughout. He didn't try and upsell and we choose the scooter most suitable to my mothers needs. Excellent service and would recommend. Thank you.
2026幎6æ9æ¥
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Parkgate Mobility ããã®åç
Thankyou Chris for your lovely feedback after visiting Adrian in our Wakefield store. It is so nice to hear you were able to find the right scooter for your mother, without feeling pressured. At Parkgate we pride ourselves with, helpful advice that hopefully benefits customers and their families. We will pass on your feedback to Adrian, Thankyou again.
Wakefield Branch Denby Dale Road
Wakefield Branch Denby Dale Road called in today Adrian could not have been more helpful had me sorted in 5 minutes Many Thanks Adrian keep up the good work
2026幎6æ10æ¥
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Parkgate Mobility ããã®åç
Thankyou Norman for your lovely review. So glad Adrian was able to help you find the right walking aid, and so swiftly. We will pass on your feedback to him, he will really appreciate that.
The most disappointing aspect of
The most disappointing aspect of this visit was not a single member of staff's behaviourâit was the overall culture that appeared to exist within the branch.
My sister and her husband visited shortly before the late May Bank Holiday and encountered staff who seemed completely disengaged from their responsibilities. Customers were ignored on arrival, with no greeting or acknowledgement offered.
One member of staff remained focused on her mobile phone while customers waited nearby, while two others spent their time engaged in loud personal conversations. The use of inappropriate language and the obvious lack of attention to customers created an atmosphere that felt more like a social gathering than a professional business.
Customer service is not complicated. Customers should be welcomed, treated respectfully, and assisted when needed. On this visit, none of those basic expectations were met.
The parking difficulties only added to an already negative experience. For many customers, simply accessing the store appears to be becoming a challenge in itself.
What is particularly concerning is that similar feedback has been shared by other local residents. If multiple customers are reporting the same issues, management should recognise that there is a genuine problem requiring attention.
The overall impression was of a branch where standards have slipped significantly and where customer experience is no longer a priority. Unless action is taken, it is difficult to see how long-standing customers will continue to support the business.
2026幎5æ19æ¥
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Parkgate Mobility ããã®åç
Thankyou Emma for your review. As a company we take all genuine feedback seriously. On occasions reviews appear to be AI generated, so we ask for more information so as to follow up any concerns. Our customer service team can be contacted on 01709378909, and are available to discuss this matter. Thankyou on behalf of Parkgate Mobility.
A Great Stress Free Professional Experience.
Wayne attended today and showed lots of knowledge. He was friendly, reassuring and knew the issue as soon as he started testing. Wayne showed what component had failed and repaired the defect quickly and efficiently. Having tested the repair back in he found that the drive lever was also loose and tightened that up as well.
Excellent service from the start.
Even booking an engineer's visit was easy and professionally dealt with.
An great stress free experience all round.
2026幎6æ9æ¥
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Parkgate Mobility ããã®åç
Thankyou Matthew for your review with regards to our engineer Wayne. At Parkgate we pride ourselves with making sure that customers receive a professional and caring experience. We are pleased to hear that Wayne and our service team were able to get your issue resolved, in a friendly, reassuring manner. Thankyou again
I have dealt with Sam at HillsboroughâŠ
I have dealt with Sam at Hillsborough for a couple of years and have always had friendly and helpful service.
2026幎6æ8æ¥
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Parkgate Mobility ããã®åç
Thankyou Vivienne, for your lovely review. As a company it is always good to hear that customers return to our stores, just because their experience was pleasant. We will pass on your feedback to Sam , as she will be pleased to hear her customer service never goes unnoticed. Thanks again.
Very friendly staff especially KeithâŠ
Very friendly staff especially Keith who dealt with me, absolutely no pressure to buy and even asked me if I wonted to take a brochure home to show the wife the different wheelchairs they had, but in the end I purchased one of the shelf
Very recommended shop and thank you Keith.
2026幎6æ5æ¥
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Parkgate Mobility ããã®åç
Thankyou Margaret, for taking time out to write a lovely review. At Parkgate, we aim to make customers experience, a memorable one, without any kind of pressure to buy. We will pass on your feedback to Keith, who am sure will be happy that you found the experience in his store, pleasant and even found the product you were searching for.
Recommend by a neighbour
Recommend by our neighbour - Keith was very helpful and considerate, very happy with our purchases
Thank you
2026幎5æ19æ¥
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Parkgate Mobility ããã®åç
Thankyou customer Slade for your lovely review. So nice to hear that you visited our store in Castleford , on recommendation of one of your neighbours. At Parkgate we pride ourselves on customer care and experience. We are pleased to hear that Keith was helpful and considerate with regards to your purchase.
Visited the Handsworth store just withâŠ
Visited the Handsworth store just with the intention of looking at mobility scooters. However, with Paul's friendliness, knowledge and especially his patience, I made the decision to go ahead and actually buy one. I am now looking forward to making real use of it in the weeks, months and (hopefully) years to come.
2026幎6æ4æ¥
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Parkgate Mobility ããã®åç
Thankyou Mr John, for your lovely review. As a company we pride ourselves with customer care and empathy. It is so nice to hear that Paul could assist you in your search for your new mobility scooter, in a patient and caring manner. We hope you enjoy getting out and about with your new purchase .
The service i recievd was excellent
The service i recievd was excellent. Nicil at Crystal Peaks was so kind and helpful . Helped me choice the right stroller
2026幎5æ28æ¥
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Parkgate Mobility ããã®åç
Thankyou Susan for your lovely review. As a company we aim to make customers experience, pleasant and memorable. We are so glad Nick helped you find the right walking aid , and also did it in a kind and helpful manner. We will pass on your feedback. Thankyou again
Hi Wayne called to me today veryâŠ
Hi Wayne called to me today very friendly & helpful made sure was satisfied before he left me with scooter.Thank you Wayne good job
2026幎6æ3æ¥
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Parkgate Mobility ããã®åç
Thankyou Lynda for your review. Our aim as a company is to try and make sure , all our customers are satisfied with the service provided. Wayne obviously did that with a friendly and helpful manner.
We will pass on your comments to Wayne. Thankyou again
Excel audex
Darren was extremely helpful while setting up the paperwork showing me how to use the mobility scooter and making any question I had were answered to the best of his knowledge. Thanks bud!!
2026幎6æ1æ¥
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Parkgate Mobility ããã®åç
Thankyou customer, for taking time out to write a lovely review. So nice to hear Darren sorted you out with your new Audax mobility scooter, in a helpful and knowledgeable manner. We will pass on your thanks to Darren.
Very helpful and friendly Kevin Andersom
2026幎6æ1æ¥
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Parkgate Mobility ããã®åç
Thankyou Jean for taking time out to leave a review. We will pass on your comments to our engineer Kevin, he will be happy that his helpful and friendly manner, didnt go unnoticed.
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