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Arrived in a very dirty flat with a leak in the bathroom.
Said leak in the bathroom took months to be fixed, I reported it immediately but all they did was tell me to use the glass screen when I take a shower. Thank you Pat Robson for this precious insight, next time I need someone to explain how showers work I'll ring you. Several months later that leak started going into the neighbour's bedroom and he complained. Then they finally fixed it and of course said I hadn't warned them.
Found some of the previous tenant's underwear behind the radiator.
Flat door stopped closing after a while, took three days to fix.
Building fire alarm started ringing one night, I couldn't turn it off myself as it was on a high ceiling. Pat Robson refused to fix it in the morning and I had to wait for it to run out of battery about 24 hours later.
Front door to the building wouldn't close at one point, had to call several times to get anything done about it, apparently it's "not their responsibility because it's the building not the flat", well you should know who the other landlords are, do your job. Took way too long to get fixed. This was in December and it was snowing, the draft from the open door made my flat freezing.
Cleaned the flat thoroughly when I left but they charged me 170 pounds for cleaning.

Really great experience from start to finish! Abbie & Rebecca have been extremely helpful.

We went through Abbie in the process of renting our new flat and she was great throughout - always happy to help and always fast with any questions we had.

Thanks Abbie

Abbie has been fabulous from the start with helping us with our move :)

Thank you so much!

My experience with Pat Robson for house renting was exceptional. Their team was professional, efficient, and highly responsive. They guided me through the entire process, making it stress-free. The properties they offered were of high quality and matched my preferences perfectly. I highly recommend Pat Robson for a seamless renting experience.

Carla took me and my friends around multiple properties today and she couldn't of been more helpful. She was so lovely and so friendly which helped when were asking our questions which she had all the answers to. Couldn't of asked for a better estate agent for our viewings.

Carla was absolutely incredible when showing us around different properties. She found us many different ideal places that she added onto our initial viewing. Carla was able to provide us with insightful answers to our many questions. 100% recommend, she was incredible.

We went to view multiple properties with Carla today and she was so kind and helpful! She was informative and extremely friendly which made the whole experience so much better. Definitely recommend!

Abbie was not only quick with responses but also extremely helpful with overcoming any hurdles caused by the fact that we had just arrived in the country. (e.g. how to do the right to rent check when BRP cards have not yet arrived, how to pay the holding fee when UK online banking is not yet ready, etc) We are very thankful for that.

Abbie and Rebecca were so helpful and made the process quick and easy!

Abbie and Rebecca at Pat Robson were super helpful, guided us through everything, and were able to accommodate with any issues we had. Everything was completed quickly and it was a very smooth process!

Brian was great and maintained excellent communication to get issues resolved.

If I could give them 0 stars I would!
I have rented a property of them between 2022-2023 and would suggest that no one else does in the future. you would be better living on the streets than in one of their properties. They lie to get ahead and the ethics of this company need to be evaluated. you only have look at the reviews to see that they have few positive ones that have probably been written by their own staff!

When I moved into this property there was no sign of professional cleaning, mattresses where stained, there was a hole in the roof allowing rain water in and as you can imagine in Newcastle there is a lot of rain, body marks in all bed room walls, mould and damp throughout the whole property, exposed brick work, left over property not only from previous tenants but also from the landlord. they also illegally withheld the keys due to a futile company policy. I would be here all day if I was to write everything down.

Throughout the tenancy there where multiple breaches in contract and the only effort they made was to not resolve any Maintance issues.

Now that I am free from the hell they caused me for 12 months they are trying to charge to imaginary things. They are taking as long as they can to respond to emails and are all but doing anything to not to release the deposit.

Would not recommend

Terrible Service.
Very slow to Act on Anything that happens.

When it comes to critical issues such as heating they take more than 3 days to sort things out and that’s if you chase them for it.

My boiler was not working so I had 3 days without hot water.

When it was finally fixed the technician didn’t run tests so I was living for 2 months with a faulty boiler.
2 days ago the boiler didn’t pass its gas test and was condemned.

Still no message from Pat Robson.

This is the 3rd day without hot water and counting.

Carla was lovely, friendly, polite and very helpful while showing us around a rental property recently. We will certainly use her services again in the future:)

Everything was very smooth and the process was very quick sorting our tenancy out, very happy with the customer service received from Amber Wallace :) .

I had a great service from them (from Jesmond office) since almost 2 years as a tenant. They have a good website that you can do you requests/claims easily. Our property manager Dear Bradly Roberts was very polite and helpful for all issues. Thanks for you professional services Bradley.

As a landlord, I have had consistently excellent service from Pat Robson, particularly in relation to the management of our properties. The Property Management team is efficient, quick to respond and resolves any issues with the best possible solution for all parties. Property Manager, Brian Cosgrove goes above and beyond with his thorough and affable approach and exceptional attention to detail.

Avoid unless you have absolutely no other option. We moved during the pandemic in 2020 and had very little choice but to take a flat from this company. We had to view the place via video, and the moment I walked in I regretted taking the place.

For starters, they gave me the wrong keys. I had to return to the office to get the correct ones. On entering the property, I was *immediately* struck by a strong, intense smell of damp. The heating was also left ON at volcano heat. On entering the main bedroom I was SHOCKED to see a whole wall full of black mould spores, and an intense damp problem. The place was also unclean, though it “had been cleaned professionally”. The bathroom was still full of unused tiles and a bag of grout was left in the middle of the floor. All of our misgivings were reported to the agency and they did nothing. They did not apologise. Most concerning or all, the windows were all painted shut in the main bedroom and the sitting room. Not only making ventilation of the space a problem, but a severe fire hazard.

When it came to viewings, when we informed them that we intended to leave, they turned up at least 6 times without prior notice. It got to the point where I had to actually just lock the door from the inside in order to not be disturbed. We were informed of some visits by email, but in no way was this procedure adhered to correctly or consistently by them.

Due to a family matter, we had no choice but to stay for another year - which I regret to this day. During what was a hard time for everyone, even to STAY IN THE SAME FLAT we were put through another reference check with an abysmal service called Lettingshub. I repeat, to stay in the same flat. Pat Robson could have waived this check, and on speaking to other estate agents, it has been suggested that they continued with this totally unnecessary procedure so they could charge the landlord for it. In any case, it made even staying in the place complex and drawn out due to the totally inept team at the referencing company. It was eventually sorted, but it made a very stressful time all the more stressful, with no real need at all - we had always paid out rent on time.

ANOTHER waste of time and money came with a minor repair to a leaking radiator. I requested this was looked into in December 2021. The BAXI boiler system we had was programmed to come on automatically if the temperature outside dipped below freezing. This system is designed to act in this manner to stop the pipes from freezing. Due to the leak, the pressure was dropping, so it was fixed. The repairman did however, choose to leave the heating ON full blast. This was while we were away over the Christmas period. I was concerned that this would happen, and I expressed my concerns to Pat Robson. They assured me that the heating would not be left on. I came back 10 days later to find the heating had been left on. It added £60 to our bill that month. In spite of my intuitive (correct) requests, they were wasted here, and Pat Robson cost us extra money which they refused to be accountable for. They simply chose to gaslight and ignore, rather than taking any blame for the matter. So, in trying to simply maintain the property, it cost us money.

On leaving the property it was extensively cleaned, and was left in a far better condition than it had been on our move in day in 2020. We sent a written request that was accepted to leave the keys in the flat by posting them through the letter box. We filmed this as a precaution - which in itself serves the kind of experience we had wit Pat Robson; you need to document anything and everything. On requesting our deposit return, Pat Robson claimed they could not find the house keys. This ran for a while and then we sent them the video of THE KEYS BEING POSTED through the letterbox. Suddenly they then found the keys. Conveniently. Had we not filmed this, they would have attempted to charge us for missing keys.

After the keys incident, we were then informed that the place needed to be cleaned. I at this point sent photographic evidence from 2020 showing how dirty the place was - including an entire wall that was full of BLACK MOULD. This was somehow missed by their team on an inspection prior to our move in, and I suspect that the place had not been cleaned prior to our move in. To date, the last cleaning invoice Pat Robson had was for April 2020 - we moved in in December 2020. No cleaning invoice has been brought to our attention to prove that the place was cleaned. Again, they just ignore and gaslight when it comes to any matter that presents them as accountable.

For what amounted to some dust in a drawer, fair wear and tear, a replacement lightbulb and an extractor fan filer, Pat Robson proposed to take £192 from our deposit. This I begrudgingly "accepted" as I simply want to move on with my life, and not go through a drawn out complaints procedure.

If you are selling a property with these clowns then please list it with another agency. Been trying to get in touch to actually put an offer on a property for over a week now and they don't answer the phone, sale lost!!